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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Oxfordshire

Only the locations & reviews in Oxfordshire for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10220 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Oxfordshire (1)

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1 Care Home owned by Bupa Care Homes in Oxfordshire
Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT 

9.3 100 reviews
"Visiting mum on a warm Sunday afternoon. Sleeping and comfy. Blind with dementia. Staff excellent. A difficult job but good team work. This…"   Read all 100 reviews
Location Type Care Home

Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too! Situated in the… Read more about Green Gates Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 40 Rooms

Bupa Care Homes Reviews in Oxfordshire (100)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.676) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Green Gates Care Home

from Jean H (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a very pleasant place to sit after you have had a meal. There are two lounges to choose from. My husband was taken ill recently by the paramedics and ambulance people were very kind and came very quickly. The nurse here and the care staff helped them to make sure he was comfortable until
they took him to hospital.
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your husband in our care and it is always nice to hear words being used to describe our care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review of

Green Gates Care Home

from P B (Cousin of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home is welcoming when I arrive and staff find time to answer any questions or concerns we may have which is very helpful as we live some distance from Oxford.
For example the Head of Home recently contacted the residents' GP on our behalf to discuss a complex issue, and came back very quickly
with the response and further advice.
The nursing staff seem kind.
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care especially with the complex issue being monitored and responded to quickly. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of

Green Gates Care Home

from Vivienne B (Wife of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Green Gates for one month. We find the staff very caring , considerate and extremely friendly. Nothing seems too much trouble for them. I think the idea of being able to visit my husband anytime and at my convenience is marvelous.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care Home

Thank you for your lovely review. We are very happy to hear that you can feel at ease with your husband in our care. We are pleased that the open door visiting policy at our BUPA care homes is giving you the flexibility to visit whenever you would like. We are looking forward to seeing you again.

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Review of

Green Gates Care Home

from J C (Mother of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has been in Green Gates for four months following a severe haemorrhagic stroke, and he has been very well looked after by all the lovely nurses and carers who have to do so much for him. They are unfailingly kind and cheerful, and indeed all the staff are friendly and ready to help, creating
a good atmosphere in the home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Son in our care. It is always nice to hear words like "Kind" and "Friendly" being used to describe our Staff. We hope to continue providing your Son with the best possible care.

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Review of

Green Gates Care Home

from DENNIS FRANK C (Power of Attorney of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home itself seems comfortable and well run with a beautiful outdoor area. The staff appear to be attentive and caring and the resident seems to be happy and contented. Frequent visits from a doctor, a chiropodist and a hairdresser are very welcome.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely words. It is wonderful to hear that you are impressed with the comfortable environment at Green Gates Care Home. It is always brilliant to hear words like "Attentive" and "Caring" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of

Green Gates Care Home

from Jane O (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting mum on a warm Sunday afternoon. Sleeping and comfy. Blind with dementia. Staff excellent. A difficult job but good team work. This is mum's home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care Home

Thank you for your kind words. It is always nice to hear words like "Excellent" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review of

Green Gates Care Home

from S M (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and kind and will go out of their way to accommodate any requests by the resident or family. The nursing staff work together with the weekly visit from the GP and information is quickly past on to the residents family.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the high standards of care provided at Green Gates Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Green Gates Care Home

from P S (Wife of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first priority is for my husband to be well cared for, well fed & clean & safe. Green Gates meets these requirements however, Bupa seem to be reviewing guidelines & practices & t create an image that seems clinical & institutional & not adapted to the individual home. Carers sometimes appear overwhelmed
by new rules & management are conspicuous by their absence, indeed some residents do not know who the manager is. I admire all these staff for their dedication, I think the manager is lucky to have such a caring team. Instead of more posters & target info on walls one to one talk or praise would impress me more.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your comments. We are pleased to hear that your Husband is well cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of

Green Gates Care Home

from N E (Civil Partner of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
So ready to listen to suggestions. Quick to find solutions to issues raised.
Feel the majority of staff are extremely helpful and positive to all requests. The activities are varied and engaging, inclusive and respectful to both me and my lifetime civil partner. Thank you!
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Partner in our care home, especially hearing words like "inclusive" and "respectful" being used to describe our staff. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review of

Green Gates Care Home

from Lorrie D (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following 2 falls at home my mother was unable to continue living independently at home and we transferred her for care at Green Gates. It took a while for her to adjust to the new way of life as so many new faces and names were confusing for her. The medical staff were very careful to assess her needs
and the transfer of Doctor to the Care home practitioner was a relief for all the family. She is still struggling with the food and needs to encouraged to eat as she no longer has access to her choices but the carers are patiently getting her adjusted. From my point of view we are satisfied that she is being well looked after and safe in her new environment. My only slightly negative comment is that the staff cover at weekends is very stretched and laundry items seem to disappear regularly.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your lovely review We are very happy to hear you can feel at ease with your mum in our care. We have discussed your feedback with the Home Manager and moving forward the home will arrange a monthly food committee meeting and will have residents on the committee. The manager is going to check all clothing is labelled for the resident and will look in lost property if there are any items of clothing missing. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of

Green Gates Care Home

from Suki P (Wife of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always kind and cheerful, and I'm grateful my husband is being so well looked after. The admin, kitchen, and cleaning staff are very helpful too, and everyone makes me feel welcome. Thank you all.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. It is always brilliant to hear words like "Kind" and "Cheerful" being used to describe our staff and we are very happy to hear you can feel at ease with your Husband in our care. We are happy to hear you feel like a part of our Green Gates family. We hope to continue providing your loved one with the best possible care.

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Review of

Green Gates Care Home

from A S (Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been living in Green Gates for six years and am happy here.
I have a lovely room which looks on to the garden. I am well-fed and well-looked after.
I feel safe and secure here and get value for money.
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Review of

Green Gates Care Home

from M B (Resident) assisted by family/friend published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers and staff continue to be excellent and a recent fall has shown me once again how well I am supported. I am very grateful to all concerned. The food is always well prepared and presented and I am very pleased to be starting my 4th year here.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your kind words. We hope the care home did everything possible to make the transition as easy as possible. Thank you for choosing our Home for your stay.

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Review of

Green Gates Care Home

from M C (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always helpful and friendly.
All staff try their best.
Impressed with the cleanliness.
Just a proposal: an intercom system at the main door would be great if a visitor needs to speak to the reception before entering the building.
Will you be able to convey this proposal to the relevant department?
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.

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Review of

Green Gates Care Home

from C A (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently celebrated her 100th birthday at Green Gates. The staff could not have done more to make it a wonderfully memorable occasion: delicious home-prepared food and lovely cake at her tea party; beautiful decorations and a huge welcome for all our family, including seven great-grandchildren,
who had such fun. The managers made all the arrangements, the kitchen staff served excellent refreshments and the carers got my mother ready and looked after her so kindly and skilfully.
They made it a very special occasion for all the family.
My mother has been at Green Gates for 18 months, after a series of falls and breaking her hip. She was very frail and confused but the excellent nursing care has made her much more comfortable and happily settled. We have met so much kindness and love from the excellent carers, nurses and managers. We are always welcomed as visitors at any time.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your lovely review. We are so happy to have shared your mother's 100th birthday what an amazing milestone. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review of

Green Gates Care Home

from M B (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The general experience of being a care home resident at Green Gates Care Home is ok but there seems to be a disconnect between staff and management. The staff are struggling with heavy workloads and insufficient praise and support from management who are mostly invisible to residents and seem not to
be involved with them personally. Facilities like baths are not available, having been converted into an equipment store room. Activities seem patchy and unpredictable, although good when delivered e.g. Owls and penguin contact.
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We have a general regard for all our residents. We will discuss your comments with our feedback team to help continue and improve our services. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of

Green Gates Care Home

from A S (Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of the staff are helpful. The food is lovely. I am able to choose what I eat. I have some good friends. My room needs painting.
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Thank you for taking the time to leave us your comments. We have discussed your feedback with the Home Manager and they are going to speak to you regarding the redecoration of your room. Please let us know if there is anything else we can help with.

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Review of

Green Gates Care Home

from Peter L (Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in Green Gates for a year now. Prior to this, I have only been in other homes for short periods. This is by far the best. The food is varied. The staff are very respectful in working, showing and cleaning. I make the effort to join in as many of the plentiful activities as I can. I look
forward to the activities which are well organised this winter.
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Hello and thank you for taking the time to leave a positive review for the staff at Green Gates Care Home. We are so pleased to hear that Green Gates is ranked as the best of the homes you have stayed in. We are thrilled you are enjoying the activities within the home and we also look forward to seeing what the home plans for the winter months!

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Review of

Green Gates Care Home

from Susannah P (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greengates has been transformative in the way it has cared for my mother who is 89, non-verbal and immobile and very much at the end of her life.
I cannot thank the manager enough for her persistence with multiple agencies in unblocking the roadblocks to ensure that my mother was able to move to Greengates.
Now that my mother is at Greengates I am confident that she is being looked after in the way we want for her. That has brought peace where once there was intense, gnawing anxiety in my mind and heart. That is priceless.
Thank you so much to the manager and team. This is a lovely care home run in a way that inspires confidence.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are so glad that we have been able to make you feel supported and at ease through these difficult times. We are pleased to hear that your Mother is receiving high quality care and that she is benefitting from her stay with us at Green Gates Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Green Gates Care Home

from Noel H (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The family's experience of the care home has been generally very good. The staff and friendly and caring and any requests are dealt with efficiently. My mother is always happy in herself and that is very reassuring to the family.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are so pleased to hear that your Mother is always happy and it is lovely to hear that you can feel at ease knowing that your Mother is receiving high-quality care. It is always wonderful to hear words like "Friendly" and "Caring" being used to describe our staff. If there is anything we can do to make your mother's stay as comfortable as possible, please do let us know.

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Awards / Recognitions (8)

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