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Care Homes Owned by Bupa Care Homes in Oxfordshire

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Only the locations & reviews in Oxfordshire for Bupa Care Homes are being shown.

Bupa Care Homes Locations in Oxfordshire (1)

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1 Care Home owned by Bupa Care Homes in Oxfordshire

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Green Gates Care Home
2 Hernes Road, Summertown, Oxford OX2 7PT
9.4114 Reviews
Bupa Care Homes
Green Gates Care Home
"Review for Green Gates Care Home My uncle was admitted to Green Gates Care Home after a long stay in hospital. Since leaving hospital, his..."Read all 114 reviews

from £1,400 / week40 rooms

Location Type: Care Home

Set in the leafy North Oxford suburb of Summertown, Green Gates Care Home provides a welcoming, relaxed environment where comfort, companionship, and high-quality care go hand in hand. Surrounded... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Residential Care

Bupa Care Homes Reviews in Oxfordshire (114)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.635) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 114 reviews matching selected criteria
Review of Green Gates Care Home from Julie M (Niece of Resident) published on 24 July 2026 Submitted via Website•
Overall Experience
Review for Green Gates Care Home
My uncle was admitted to Green Gates Care Home after a long stay in hospital. Since leaving hospital, his health has unfortunately declined, and he has experienced regular falls. This has understandably created a significant amount of additional work for the staff, yet throughout everything they have shown exceptional dedication and professionalism.
The care team have kept me fully informed after every incident and have always taken prompt action, including seeking external medical support from the GP or hospital whenever needed. Their communication has been consistent, clear, and reassuring, which has meant a great deal during a very difficult period.

My uncle will soon be moving to a care home closer to me due to personal circumstances, as visiting currently involves an 80-mile round trip. Although the move is necessary, I am certain that the standard of care and communication we have received at Green Gates will be extremely hard to match.

↩Reply from Alessia Amato, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognized. Feedback like yours inspires us to continue to provide the very best care. Thank you for choosing Green Gates for your stay, we wish you and your uncle all the best in your next chapter.

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Review of Green Gates Care Home from Yvette K (Resident / Service User) published on 16 July 2026 Submitted via Postal Card•
Overall Experience

I am being well looked after. I like the food. I would like more activities

↩Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear that you are being well looked after. It is wonderful to hear that you are enjoying the food provided at Green Gates Care Home. We will discuss your feedback with the home's manager to help them continually...  

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Review of Green Gates Care Home from M H (Resident / Service User) published on 9 July 2026 Submitted via Postal Card•
Overall Experience

My experience has been very satisfactory so far I’m being well looked after.

↩Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

We appreciate you sharing your experience with our home. We are so pleased to hear that you are being well looked after at Green Gates Care Home. Please don't hesitate to reach out if there's anything more we can do.

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Review of Green Gates Care Home from Sarah K (Niece of Resident) published on 29 May 2026 Submitted via Postal Card•
Overall Experience

Since my uncle has been a resident at Green Gates Care Home his health and wellbeing have improved massively. In a way that I didn't think was possible. The staff are very good at helping with any issues that he has had and very accomidating to his learning disabilities. I can't thank the staff enough.

↩Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

We appreciate you sharing your experience with our home. We are so pleased to hear that your Uncle's health and wellbeing has improved during his stay at Green Gates Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We're committed to continuing to support you and your family in every way we can.

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Review of Green Gates Care Home from Ruth L (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card•
Overall Experience

My father moved to Green Gates a month ago. We have been very happy with the level of care. The staff are friendly and caring. The administration if efficient. My father has a lovely light room overlooking the garden. He always looks clean and tidy and well dressed. He is encouraged to eat lunch in the dining room which is a good thing and he seems very content at Green Gates. It is reassuring for the family to know that he is being well looked after.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. Thank you again for your lovely review.

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Review of Green Gates Care Home from Graham B (Resident / Service User) published on 11 May 2026 Submitted via Postal Card•
Overall Experience

Staff are enthusiastic and a mainly happy bunch however they (some) do need training. 1) Providing food with all extras (sugar milk etc) 2) Presurvation of privacy. Some walk into rooms without requesting to request entry. Food is erratic. Meals are not always what was ordered or requested.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your feedback. We will certainly pass your comments on to our management team for further investigation as we do strive to continuously improve the service we provide

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Review of Green Gates Care Home from Nigel E (Civil Partner of Resident) published on 11 May 2026 Submitted via Postal Card•
Overall Experience

So happy with care and thoughtfulness around situation Keith and myself have found ourselves in. The genuine care of a minimal number of some care staff can be hit and miss, but any issues raised are addressed effectively and quickly. A brilliant professional and additionally friendly atmosphere.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your feedback. We are happy to hear that any issues you have raised have been dealt with swiftly. We hope to continue providing your partner with the best possible care.

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Review of Green Gates Care Home from D T (Resident / Service User) published on 8 May 2026 Submitted via Postal Card•
Overall Experience

All the care home staff are very friendly and encouraging. As an 'old bird' of 88 and having looked after elderly parents in law and my mother (who lived until 101 1/2!) and having prayed for a lot of troubled people with severe childhood problems and a lack of love, it is now a great privilege to be so kindly treated, even if I feel about 2 or 5 years old!! So thank you for all the wonderful care I receive.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your lovely review. We are very happy to hear that you feel well cared for. Thank you for choosing Green Gates for your care.

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Review of Green Gates Care Home from Malcolm G (Brother of Resident) published on 21 April 2026 Submitted via Postal Card•
Overall Experience

My sister spent over 2 years at Green Gates, until she died earlier this month. During this time the care she received was exemplary. Although we could not visit fequenty because of distance we knew that she was in good hands. Despite lack of mobility she was able to enjoy luncing with other residents and take part in the activities which were arranged, being able to have lunch with her on our visits was a particular pleasure.

↩Reply from Alison Horridge, Customer Service Advisor at Green Gates Care Home

Thank you for taking the time to leave us your review. We are sorry for your loss but hope that knowing how well your Sister was cared for at Green gates is of comfort to you now.

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Review of Green Gates Care Home from Natascha S (Resident / Service User) published on 21 April 2026 Submitted via Postal Card•
Overall Experience

My experience at the Green Gates Care Home has been exceptional in all areas. The staff are so friendly and management are very efficient. I'm very happy here.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Thank you for choosing Green Gates for your stay.

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Review of Green Gates Care Home from J W (Nephew of Resident) published on 13 April 2026 Submitted via Postal Card•
Overall Experience

Staff are kind and caring, looking after my aunt for 9 years. Always a happy atmosphere at given dates.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for your feedback. We are very happy to hear you describe our staff as kind and caring.

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Review of Green Gates Care Home from John P (Son of Resident) published on 17 March 2026 Submitted via Website•
Overall Experience
My mother lived at Green Gates for nearly two years until she passed away aged 100 earlier this month, and I cannot praise enough the quality of the care she received during this time. The staff looked after her with kindness and respect, she was always spotlessly clean, and she joined the various activities which are arranged each day. The food was excellent, and she enjoyed eating her lunches with other residents in the very pleasant dining room at the front of the house. Qualified staff dealt with her various health and medication needs.

Thank you to all the staff at Green Gates.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for taking the time to leave your kind review. It is so lovely to hear that you were very happy with all aspects of the care and lifestyle your Mum had at Green Gates. We are sorry for your loss and hope that knowing how well she was cared for is of comfort to you now.

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Review of Green Gates Care Home from Patricia T (Relative of Resident) published on 17 March 2026 Submitted via Postal Card•
Overall Experience

I was impressed from my first visit to Green Gates Care Home with the friendliness of the staff. I found Green Gates warm, comfortable and homely. The care my resident is recieving seems to be very good and the staff are very kind and caring.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home

Thank you for taking the time to leave your review. It is lovely to hear you describe Green Gates as warm, comfortable and homely. We hope to continue providing your loved one with the best possible care.

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Review of Green Gates Care Home from R C (Friend of Resident) published on 9 February 2026 Submitted via Website•
Overall Experience

We are very happy with the care provided at Greengates Care home for our elderly friend. We visit him twice a week and are pleased that he is getting the care he needs just now. He has a lovely bright room, excellent bed and easy access to bathroom. The staff are cheerfull, polite and respectful. I like the fact that he is kept mobile and encouraged to come down stairs for his main meal each day.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care Home

Thank you for taking the time to leave your review. We are thrilled to hear how happy you are with the care provided at Green Gates- tailored and thoughtful care is at the heart of everything we do. We are looking forward to welcoming you back into our home next time you visit.

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Review of Green Gates Care Home from Susan L (Sister of Resident) published on 6 November 2025 Submitted via Postal Card•
Overall Experience

My sister has been living at Green Gates for two years. She took time to adjust to the change but is content and very settled there. The staff are kind, helpful and take good care of the residents. I do not live near but I can always have lunch with my sister when I visit. There are stimulating activities and visits from students at a nearby school. I am reassured by the level of care she receives there and the general atmosphere.

↩Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

We appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and it is wonderful to hear that your Sister has settled in comfortably with us. We hope to continue providing your loved one with the best possible care.

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Review of Green Gates Care Home from Amanda R (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card•
Overall Experience

My sisters and I are reassured by the kindness, safety and security that Green Gates and all the lovely staff provide to my mother. We are very grateful. Thank you.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care Home

Thank you for your kind words. We are so pleased to hear that you and your family are reassured with the level of care that your mother is receiving. We take great pride in providing the best possible care and making you and your loved one feel secure. Thank you for choosing Green Gates for your stay.

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Review of Green Gates Care Home from Y K (Partner of Resident) published on 24 September 2025 Submitted via Postal Card•
Overall Experience

I am very happy with way Dave is looked after. He enjoys his good and he seems to be happy with way he is looked after.

↩Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are so pleased to hear that you feel at ease with your loved one in our care and it is wonderful to hear that he is happy and comfortable. We hope to continue providing your loved one with the best possible care.

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Review of Green Gates Care Home from Jean H (Wife of Resident) published on 17 September 2025 Submitted via Postal Card•
Overall Experience

The home is a very pleasant place to sit after you have had a meal. There are two lounges to choose from. My husband was taken ill recently by the paramedics and ambulance people were very kind and came very quickly. The nurse here and the care staff helped them to make sure he was comfortable until they took him to hospital.

↩Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your husband in our care and it is always nice to hear words being used to describe our care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.

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Review of Green Gates Care Home from P B (Cousin of Resident) published on 17 September 2025 Submitted via Website•
Overall Experience
The home is welcoming when I arrive and staff find time to answer any questions or concerns we may have which is very helpful as we live some distance from Oxford.
For example the Head of Home recently contacted the residents' GP on our behalf to discuss a complex issue, and came back very quickly with the response and further advice.

The nursing staff seem kind.

↩Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care especially with the complex issue being monitored and responded to quickly. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of Green Gates Care Home from Vivienne B (Wife of Resident) published on 11 September 2025 Submitted via Postal Card•
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My husband has been in Green Gates for one month. We find the staff very caring , considerate and extremely friendly. Nothing seems too much trouble for them. I think the idea of being able to visit my husband anytime and at my convenience is marvelous.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care Home

Thank you for your lovely review. We are very happy to hear that you can feel at ease with your husband in our care. We are pleased that the open door visiting policy at our BUPA care homes is giving you the flexibility to visit whenever you would like. We are looking forward to seeing you again.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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