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Care Home Owned by Bupa Care Homes in Oxfordshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Oxfordshire

Only the locations & reviews in Oxfordshire for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10793 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Oxfordshire (1)

 - Browse 1 Care Home owned by Bupa Care Homes in Oxfordshire
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Green Gates Care Home
2 Hernes Road, Summertown, Oxford OX2 7PT 
9.5 110 reviews
Green Gates Care Home, Oxford, Oxfordshire
"My father moved to Green Gates a month ago. We have been very happy with the level of care. The staff are friendly and caring. The…"   Read all 110 reviews
  • from £1,400 / week
  • 40 Rooms
Location Type Care Home

Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews in Oxfordshire (110)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.648) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Green Gates Care Home

from Ruth L (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Green Gates a month ago. We have been very happy with the level of care. The staff are friendly and caring. The administration if efficient. My father has a lovely light room overlooking the garden. He always looks clean and tidy and well dressed. He is encouraged to eat lunch in
the dining room which is a good thing and he seems very content at Green Gates. It is reassuring for the family to know that he is being well looked after.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. Thank you again for your lovely review.
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Review of

Green Gates Care Home

from Graham B (Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are enthusiastic and a mainly happy bunch however they (some) do need training. 1) Providing food with all extras (sugar milk etc) 2) Presurvation of privacy. Some walk into rooms without requesting to request entry. Food is erratic. Meals are not always what was ordered or requested.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. We will certainly pass your comments on to our management team for further investigation as we do strive to continuously improve the service we provide
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Review of

Green Gates Care Home

from Nigel E (Civil Partner of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So happy with care and thoughtfulness around situation Keith and myself have found ourselves in. The genuine care of a minimal number of some care staff can be hit and miss, but any issues raised are addressed effectively and quickly. A brilliant professional and additionally friendly atmosphere.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. We are happy to hear that any issues you have raised have been dealt with swiftly. We hope to continue providing your partner with the best possible care.
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Review of

Green Gates Care Home

from D T (Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care home staff are very friendly and encouraging. As an 'old bird' of 88 and having looked after elderly parents in law and my mother (who lived until 101 1/2!) and having prayed for a lot of troubled people with severe childhood problems and a lack of love, it is now a great privilege to be
so kindly treated, even if I feel about 2 or 5 years old!! So thank you for all the wonderful care I receive.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your lovely review. We are very happy to hear that you feel well cared for. Thank you for choosing Green Gates for your care.
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Review of

Green Gates Care Home

from Malcolm G (Brother of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister spent over 2 years at Green Gates, until she died earlier this month. During this time the care she received was exemplary. Although we could not visit fequenty because of distance we knew that she was in good hands. Despite lack of mobility she was able to enjoy luncing with other residents
and take part in the activities which were arranged, being able to have lunch with her on our visits was a particular pleasure.
Reply from Alison Horridge, Customer Service Advisor at Green Gates Care HomeThank you for taking the time to leave us your review. We are sorry for your loss but hope that knowing how well your Sister was cared for at Green gates is of comfort to you now.
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Review of

Green Gates Care Home

from Natascha S (Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at the Green Gates Care Home has been exceptional in all areas. The staff are so friendly and management are very efficient. I'm very happy here.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeWe appreciate you taking the time to leave us your comments. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Thank you for choosing Green Gates for your stay.
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Review of

Green Gates Care Home

from J W (Nephew of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and caring, looking after my aunt for 9 years. Always a happy atmosphere at given dates.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. We are very happy to hear you describe our staff as kind and caring.
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Review of

Green Gates Care Home

from John P (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Green Gates for nearly two years until she passed away aged 100 earlier this month, and I cannot praise enough the quality of the care she received during this time. The staff looked after her with kindness and respect, she was always spotlessly clean, and she joined the various activities
which are arranged each day. The food was excellent, and she enjoyed eating her lunches with other residents in the very pleasant dining room at the front of the house. Qualified staff dealt with her various health and medication needs.
Thank you to all the staff at Green Gates.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for taking the time to leave your kind review. It is so lovely to hear that you were very happy with all aspects of the care and lifestyle your Mum had at Green Gates. We are sorry for your loss and hope that knowing how well she was cared for is of comfort to you now.
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Review of

Green Gates Care Home

from Patricia T (Relative of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed from my first visit to Green Gates Care Home with the friendliness of the staff. I found Green Gates warm, comfortable and homely. The care my resident is recieving seems to be very good and the staff are very kind and caring.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for taking the time to leave your review. It is lovely to hear you describe Green Gates as warm, comfortable and homely. We hope to continue providing your loved one with the best possible care.
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Review of

Green Gates Care Home

from R C (Friend of Resident) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided at Greengates Care home for our elderly friend. We visit him twice a week and are pleased that he is getting the care he needs just now. He has a lovely bright room, excellent bed and easy access to bathroom. The staff are cheerfull, polite and respectful. I
like the fact that he is kept mobile and encouraged to come down stairs for his main meal each day.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeThank you for taking the time to leave your review. We are thrilled to hear how happy you are with the care provided at Green Gates- tailored and thoughtful care is at the heart of everything we do. We are looking forward to welcoming you back into our home next time you visit.
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Review of

Green Gates Care Home

from Susan L (Sister of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been living at Green Gates for two years. She took time to adjust to the change but is content and very settled there. The staff are kind, helpful and take good care of the residents. I do not live near but I can always have lunch with my sister when I visit. There are stimulating activities
and visits from students at a nearby school. I am reassured by the level of care she receives there and the general atmosphere.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeWe appreciate you sharing your experience with our home. We are delighted to hear that our team have made a difference to your family's experience and it is wonderful to hear that your Sister has settled in comfortably with us. We hope to continue providing your loved one with the best possible care.
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Review of

Green Gates Care Home

from Amanda R (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sisters and I are reassured by the kindness, safety and security that Green Gates and all the lovely staff provide to my mother. We are very grateful. Thank you.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeThank you for your kind words. We are so pleased to hear that you and your family are reassured with the level of care that your mother is receiving. We take great pride in providing the best possible care and making you and your loved one feel secure. Thank you for choosing Green Gates for your stay.
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Review of

Green Gates Care Home

from Y K (Partner of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with way Dave is looked after. He enjoys his good and he seems to be happy with way he is looked after.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeThank you for your kind words. We are so pleased to hear that you feel at ease with your loved one in our care and it is wonderful to hear that he is happy and comfortable. We hope to continue providing your loved one with the best possible care.
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Review of

Green Gates Care Home

from Jean H (Wife of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a very pleasant place to sit after you have had a meal. There are two lounges to choose from. My husband was taken ill recently by the paramedics and ambulance people were very kind and came very quickly. The nurse here and the care staff helped them to make sure he was comfortable until
they took him to hospital.
Reply from David Mclean, Customer Service Adviser at Green Gates Care HomeThank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your husband in our care and it is always nice to hear words being used to describe our care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.
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Review of

Green Gates Care Home

from P B (Cousin of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home is welcoming when I arrive and staff find time to answer any questions or concerns we may have which is very helpful as we live some distance from Oxford.
For example the Head of Home recently contacted the residents' GP on our behalf to discuss a complex issue, and came back very quickly
with the response and further advice.
The nursing staff seem kind.
Reply from David Mclean, Customer Service Adviser at Green Gates Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care especially with the complex issue being monitored and responded to quickly. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review of

Green Gates Care Home

from Vivienne B (Wife of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Green Gates for one month. We find the staff very caring , considerate and extremely friendly. Nothing seems too much trouble for them. I think the idea of being able to visit my husband anytime and at my convenience is marvelous.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care HomeThank you for your lovely review. We are very happy to hear that you can feel at ease with your husband in our care. We are pleased that the open door visiting policy at our BUPA care homes is giving you the flexibility to visit whenever you would like. We are looking forward to seeing you again.
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Review of

Green Gates Care Home

from J C (Mother of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has been in Green Gates for four months following a severe haemorrhagic stroke, and he has been very well looked after by all the lovely nurses and carers who have to do so much for him. They are unfailingly kind and cheerful, and indeed all the staff are friendly and ready to help, creating
a good atmosphere in the home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your Son in our care. It is always nice to hear words like "Kind" and "Friendly" being used to describe our Staff. We hope to continue providing your Son with the best possible care.
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Review of

Green Gates Care Home

from DENNIS FRANK C (Power of Attorney of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home itself seems comfortable and well run with a beautiful outdoor area. The staff appear to be attentive and caring and the resident seems to be happy and contented. Frequent visits from a doctor, a chiropodist and a hairdresser are very welcome.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeThank you for your lovely words. It is wonderful to hear that you are impressed with the comfortable environment at Green Gates Care Home. It is always brilliant to hear words like "Attentive" and "Caring" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review of

Green Gates Care Home

from Jane O (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting mum on a warm Sunday afternoon. Sleeping and comfy. Blind with dementia. Staff excellent. A difficult job but good team work. This is mum's home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care HomeThank you for your kind words. It is always nice to hear words like "Excellent" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.
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Review of

Green Gates Care Home

from S M (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and kind and will go out of their way to accommodate any requests by the resident or family. The nursing staff work together with the weekly visit from the GP and information is quickly past on to the residents family.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeThank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the high standards of care provided at Green Gates Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Awards / Recognitions (9)

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