Green Gates Care Home, Oxford, Oxfordshire
Green Gates Care Home, Oxford, Oxfordshire
Green Gates Care Home, Oxford, Oxfordshire

Care provision offered by Green Gates includes nursing and palliative care, as well as support for adults with Parkinson’s disease. Convalescence and respite are also practised and tailored to personal needs.

Situated in the pleasant area of Summertown close to Oxford centre, the home features comfortable lounge areas and ensuite bedrooms with colour co-ordinated decor. Formerly a Victorian villa the home has retained much of its original character while also providing a homely atmosphere, creating the ideal setting to relax or socialise.

Mealtimes and special occasions are important to the home’s life, with a balanced diet enjoyed by all, and afternoon tea and homemade cake are popular additions.

An activities-co-ordinator ensures residents enjoy the hobbies and interests they wish to be included in their daily lives. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

Group: Bupa Care Homes

Person in charge: Theresa Whitford (Home Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Czech, Tagalog

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Green Gates Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Green Gates Care Home has a Review Score of 9.5 (9.499)

The Review Score of 9.5 (maximum of 10) for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Green Gates Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.499 for Green Gates Care Home is calculated as follows: ( (196 Excellents x 5) + (113 Goods x 4) + (28 Satisfactorys x 3) ) ÷ 337 Ratings = 4.499

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    12
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Green Gates Care Home?

  • Extremely LIKELY
    21
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Green Gates Care Home

  • Daughter of Resident/Service User
    11
  • Nephew of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • more

My father came to Green Gates Care Home for palliative care and spent his last 10 days there. The staff were so compassionate as well as professional. My mother and I felt supported at every stage and the room was very pleasant and well equipped. My father was well cared for in every way and despite the severity of his condition and poor diagnosis, he did not suffer at all.

We were all treated as individuals with respect and dignity. A heartfelt thank you to everyone at Green Gates Care Home!

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 09 Oct 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm so glad to hear that your dad did not suffer and was well cared for and that you and your family were treated as individuals and given the support that you needed.

Recently I stayed at Green Gates for two weeks respite care.
That was my second visit.
During the Easter holidays, I was there for three days.
On both occasions, I was made very welcome by a very competent management.
The staff were wonderful, kind, caring and no request was too much trouble for them.
I felt very safe and well cared for.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 25 Aug 2017:

Thank you for your review. I'm so glad to hear that you have enjoyed our stay with us and hopefully you will come and stay with us again for some respite care.

They could not have done more for my father. The staff were amazing and he felt cared for and valued as an individual.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 16 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My father was well cared for at Green Gates. He seemed happy, was always clean, and never showed any signs of distress at being a resident. He was a resident for 17 weeks, on end of life care and I believe that his last weeks were dignified and comfortable, despite the expected deterioration in his health. He always appeared pleased to interact with the staff, all of whom dealt with him respectfully.
Slight negatives to mention would be the fact that specific information relating to my father was not requested on his arrival, in fact, the information was only requested from my mother a week before he died. Because of this, he was frequently offered some food and drinks items he never liked, e.g tea and coffee.
Also, specific instructions given to the staff relating to the nature of his stay were frequently contradicted, again down to lack of written information about his condition.
On the whole, though, the staff work very hard in trying circumstances to provide a good level of care.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Don't Know

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 14 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

My late wife was looked after at the Green Gates Nursing Home in Oxford for just over two years before she passed away from Parkinson's Disease. She was well looked after from the day she arrived by the care staff, the nurses, and other staff at the care home.
The room she was in was large and comfortable and overlooked an enclosed garden. Meals were varied and of good quality. In addition, there was a leisure program that included recitals, sing-a-longs, day trips and more. I am very grateful to all at Green Gates for their care of my late wife, and would not hesitate to recommend it to others who need care.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 06 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. It is lovely to know that your wife was well looked after. I'm sure when you look back on her time with us you will have some lovely memories.

I feel my husband is being well cared for. The staff are not just concerned with doing their job but also in helping people feel as happy and comfortable as they can be. When I visit, there is a friendly atmosphere despite staff having such a demanding and difficult job to do.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Tom M, Customer Service Administrator at Green Gates Care Home responded to this review on 09 Jun 2017:

Thank you for your review. We are very proud of our staff and I'm sure they're glad to hear your appreciation of the hard work they do.

Mum was only with Green Gates under a week but the duty of care was detailed, thorough and thoughtful. The staff caring and committed. She passed peacefully. Thank you.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Tom Meyer, Customer Service Administrator at Green Gates Care Home responded to this review on 20 Mar 2017:

Thank you for taking the time to share your experience. While we, of course, extend our condolences to you, we are glad to hear that we were able to provide a high quality of care and peace for your mother's final days.

The care at Green Gates given to both patients and relatives is exceptional. My mother was admitted without any opportunity to take a look around beforehand as she was in urgent need of care. This was frightening for all concerned but everyone at Green Gates have been reassuring and kind throughout her stay. My mum has felt safe and well cared for and her visitors have been made welcome. I feel fortunate that she could stay here and would have no qualms if she had to come back.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Green Gates Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The kindness, compassion and efficiency of the carers made my mother's last weeks as peaceful and happy as could be hoped for.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer servicies administrator at Green Gates Care Home responded to this review on 09 Feb 2017:

Sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Excellent care in a warm homely environment. Good communication with relatives. We were particularly impressed with the palliative and end of life care our mother received.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 18 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother lived her for two and a half years until July 2016. The home presents well, large reception rooms, pleasant gardens, bright and welcoming communal areas. Staff are well trained and hard working, genuinely fond of the residents. I never saw any unkindness of disrespect fo staff to residents. But they did work very long shifts and there never seemed to be enough on duty between 4pm and 8pm when there were many demands on their time. The food was adequate but nutritional, sometimes overly complicated there was a lot of wastage as residents left food often. Coffee was instant. We used to take in yoghurts,fruit and cake for my mother . Vegetarians were not well served. The default was stodgy pasta bake. Activities improved a lot over the two and a half years. The activities organiser achieved wonders on a tiny budget. But inevitably residents spent a lot of time on their own, even though the family were welcomed and encouraged to visit anytime. During my mother's last illness the staff showed great care. We were so very glad that she was able to be nursed there until the end.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

The only thing I would like to see is a commode in every room, which I have here at home, if I had not been wearing tena pants I would have been in trouble not by the staff but I would have been embarrassed. I must say how comfortable the bed was.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I come into the home once a fortnight to help out with activities. The staff are very warm and friendly. They seem to enjoy their jobs as they are always smiling. The food is excellent, well-balanced and nutritious. Activities are varied. The home has a good connection with the local community. Great interaction with residents and staff. Compassionate support to all residents and visitors. Excellent home.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, customer services administrator at Green Gates Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

For the two years of his stay, my uncle was looked after with great care and dignity.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Green Gates Care Home responded to this review on 25 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

All staff were helpful, caring and kind. The room was pleasant with a good view and relevant facilities. Any requests and concerns were dealt with in a helpful manner.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Green Gates Care Home responded to this review on 17 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My uncle was happy in your care and the family was satisfied with the way in which the nursing home is run.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Green Gates Care Home responded to this review on 08 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I valued the compassion showed by all staff not only towards my mother but our whole family at a particularly distressing time for us all. We were made to feel welcome at the home and nothing appeared to be too much trouble. All our questions were answered and we were dealt with in a very caring and considerate manner. The care my mother received during her last days was second to none and the staff were wonderful, a credit to the home.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Green Gates Care Home responded to this review on 03 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was wheelchair bound because of strokes, arthritis and vascular dementia. She had severe swallowing problems, and was fed liquids through a m/g tube. There were 5 feeding sessions per day. The nursing staff were excellent. The carers were also good. There were occasional lapses where the instruction from the nurses appeared not have got through to the carers. But on the whole, the carers were also very good. In June, my wife was back for respite; I had no hesitation in putting her in Green Gates Nursing Home. My wife passed away during her stay, and the staff dealt with this very sensitively, and very professionally. The staff were very kind to the next of kin.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Green Gates Care Home responded to this review on 21 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

When visiting for a preliminary discussion, my son and I were met with warmth and kindness. During my husbands stay for palliative care, nothing was too much trouble and we were all treated as members of a family. As he became weaker his needs were treated with dignity and respect. The staff worked hard to treat everyone as an individual and there were excellent opportunities to join in, with music performances and art activities. Both myself and my husbands visitors were very impressed with the standard and delivery of care. Thank you to everyone.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was transferred to Green Gates from hospital for palliative care. Green Gates was chosen for the friendly and efficient manner and the care that was given. Staff were professional, it was an unfortunately short stay, because mum passed away, the family were very happy with the way mum was treated in her final days. Thank you.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My late mother's cousin was admitted to Green Gates having suffered a debilitating stroke. During the three months of the stay he was well cared for, nursed and nurtured. The room was a little on the small side, especially as he was unable to get out and enjoy any of his precious activities. However, the food was good and staff were always cheerful even when he could be somewhat demanding. During his final two week illness, the staff were wonderful, attentive, caring and going beyond what I could have hoped for. I don't think the care could have been better anywhere, even if he had he been in a hospice.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Green Gates Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff were friendly and helpful, appearing to treat residents kindly. Rooms were bright and appeared well maintained, although the first room my aunt stayed in was not good value however, as it was small and poorly laid out such that the cupboard doors were impeded by the bed. The lounge areas were pleasant and comfortable for residents to meet with visitors. Green Gates was convenient for my aunt as it was in her home town and made visiting easy for her friends. In terms of decor layout, and facilities Green Gates struggles to compete with modern, purpose built homes but is homely.

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Green Gates Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My wife was at Green Gates for end of life care, she had lung cancer. I could not have placed her in a better care home. The staff there are excellent, nothing was too much trouble for them. They were caring, but also treated my wife as a friend. The food was very good and the home was kept very clean. The best comment I can make about the care home came from my wife, she said Green Gates was her home and she is very happy here. I would highly recommend Green Gates to friends. Excellent and thank you for your care of my wife.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Green Gates Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. We offer our condolences, and we are glad we could make a positive impact on the end of life care of your wife. The Bupa Customer Care Team

Top-notch care in all aspects (I rarely mark anything Excellent, as I have below); I have been particularly impressed by the food - varied and inventive for a vegetarian, gluten-free and lactose-free-except-for-goats-dairy-products diet - the more appreciated as I was short term. Carers friendly, helpful. Admin staff, especially receptionist with whom I had many dealings, were helpful and caring. Odd problems ironed out quickly and effectively. I experienced a level of TLC I would never have anticipated in an institution. The food remains the unexpected jewel in the crown, but all care was excellent.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Green Gates Care Home responded to this review on 22 Mar 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

We were given a list of residents homes by a hospice. Green Gates was one of the two choices of homes we were able to visit. Initially we could see that this particular home would be very suitable because of the depth of feeling shown by the staff. We were shown every communal aspect and instantly knew that our mother would be taken care of at the highest level. We were also shown the room available and told that we would be able to bring personal items to make it homely. This was important to us. Although our mum was only there for a short time the care extended to her was very appropriate. Her passing away was handled very sensitively by the staff. They treated her with dignity and grace- just as if she had been their mum.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Green Gates provides all the care that one would expect of a thoroughly professional organisation. It has excellent nursing care and an outstanding staff support the medical team. My mother was resident for nearly four months and I never had anything but the best impressions of everyone right the way through from the maintenance workers and the carers to the manager, admin and receptionist. The receptionist never seems to take any time off! She is always there; friendly, concerned and helpful. Green Gates is not a new building, but all the better for that. It has a mature charm and - although the rooms are quite small - provides comfortable, warm, clean and homely accommodation. If there is a better care home anywhere I would like to know just how it could excel the standards and compassion that you will find at Green Gates.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother, used to live in a first floor flat on her own. When she moved to Green Gates she had a lovely room overlooking the garden, her own loo and lots of lovely friendly staff to talk to, good food and she didn't have to cook herself, lots of tea and delicious cake. She had her washing done and her room was cleaned every day. She didn't want to go into a home and she made quite a fuss when the day came to move. She was welcomed by lots of smiley faces and soon got used to the idea.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt entered Green Gates Nursing Home at the age of 99, having had a fall at home, then a fall in hospital. She was mentally confused, heavily bruised on her face, and also very fragile physically, and had suffered from arthritis for some years. Over the 18 months she spent at Green Gates she remained in bed, and never once complained of anything; she was as comfortable as she could possibly be. Her bruising disappeared and she looked bright and young in the face. She slowly declined mentally while there because of the effect of her falls, but was always cheerful and without any discomfort. I attribute the comfort of her stay entirely to the complete professionalism of the Green Gates staff at all levels. They were cheerful; they stimulated my aunt by talking to her at mealtimes; they were most attentive to her hydration and to avoiding bedsores which otherwise could have been a problem; they were always most professional. If there was anything that caused them concern they unfailingly contacted me and discussed the matter with me. If I was concerned with anything they were always available to discuss my concern. Compared with other nursing homes it may be expensive, but I would regard it as good value for money.

How likely would you be to recommend Green Gates Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very pleased that they were able to accommodate my mother for respite/recuperation at short notice. Big effort made to welcome my mother and find out her preferences and keep her happy by wheeling her out into the garden and giving her space to paint. She enjoyed the food and occasional glass of alcohol before her evening meal. There was unfortunately a resident in a nearby room who was obviously incontinent and so there was an unpleasant odour from his room, but the rest of the building did not smell. The garden was much appreciated. Corridors narrow and twisty!

How likely would you be to recommend Green Gates Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

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February 2016

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