Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.3 103 Reviews
  • Green Gates Care Home, Oxford

Green Gates Care Home, Oxford

Only 2 of 65
rooms available
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by their chef manager and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Green Gates Care Home'.

Care Provided by Green Gates Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Nursing Care: from £1599
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Nursing Care: from £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Green Gates Care Home to find out the exact price for your requirements.

Contact Green Gates Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Green Gates Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Lamb (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (40)
9.3

Green Gates Care Home has a Review Score of 9.3 (9.307) out of 10, based on 39 reviews in the last 2 years.
Over all time Green Gates Care Home has 103 reviews.

Overall Experience
  • 54
  • 39
  • 7
  • 1
  • 2
Date Published
  • 103
  • 10
  • 18
  • 39
  • 64
Reviewer Connection to Green Gates Care Home
  • 27
  • 19
  • 15
  • 11
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 103, showing 21-40
Review from Peter L (Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in Green Gates for a year now. Prior to this, I have only been in other homes for short periods. This is by far the best. The food is varied. The staff are very respectful in working, showing and cleaning. I make the effort to join in as many of the plentiful activities as I can. I look
forward to the activities which are well organised this winter.
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home
Hello and thank you for taking the time to leave a positive review for the staff at Green Gates Care Home. We are so pleased to hear that Green Gates is ranked as the best of the homes you have stayed…read more
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Review from Susannah P (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greengates has been transformative in the way it has cared for my mother who is 89, non-verbal and immobile and very much at the end of her life.
I cannot thank the manager enough for her persistence with multiple agencies in unblocking the roadblocks to ensure that my mother was able to move to Greengates.
Now that my mother is at Greengates I am confident that she is being looked after in the way we want for her. That has brought peace where once there was intense, gnawing anxiety in my mind and heart. That is priceless.
Thank you so much to the manager and team. This is a lovely care home run in a way that inspires confidence.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. We are so glad that we have been able to make you feel supported and at ease through these difficult times. We are pleased to hear that your Mother is receiving high…read more
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Review from Noel H (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The family's experience of the care home has been generally very good. The staff and friendly and caring and any requests are dealt with efficiently. My mother is always happy in herself and that is very reassuring to the family.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. We are so pleased to hear that your Mother is always happy and it is lovely to hear that you can feel at ease knowing that your Mother is receiving high-quality care. It…read more
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Review from John P (Son of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Green Gates since 10/6/24. She is very happy there, has a very pleasant room and enjoys her meals. The staff are friendly, competent and helpful. I am pleased to give a positive review.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. It is so lovely to hear that you are impressed with the high standards of care provided at Green Gates Care Home. It is wonderful to know that your mother is happy and…read more
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Review from M G (Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and loyal.
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home
Thank you for leaving the staff at Green Gates Care Home a review. It is always great to hear words such as "friendly" and "loyal" used to describe our staff.
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Review from Joan C (Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here. Everyone is friendly.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home
Thank you for your kind words. We are happy to hear you love living at Green Gates Care Home. We hope to continue providing you with the best possible care.
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Review from Valerie W (Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is good.
The care is very good.
Reply from Rosie Smith, Customer Service Advisor at Green Gates Care Home
Thank you so much for leaving the staff at Green Gates Care Home such a positive review. We hope that you continue to enjoy your stay with us.
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Review from Michael S (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy Saturdays as I enjoy takeaway pizza with the other residents.
The activities are so much better now, I enjoy the singing and spending time with my family.
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for your lovely words. We are so pleased you feel so involved and filled with joy with the changes to our activities, something both you and your family are benefitting from. We will…read more
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Review from Joan H (Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly. They are kind. I like my room.
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for your feedback. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
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Review from J S (Wife of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband celebrated his 70th birthday last week and the staff made his special day a memorable one. With a beautiful chocolate cake and cream tea my husband with friends and residents had a lovely afternoon. Thank you Green Gates.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your kind words. We are pleased to hear that your husband had a memorable 70th birthday and it is always nice to hear from family members feeling like their loved one is cared for and…read more
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Review from P T (Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is nice and friendly.
They give me good care.
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for your lovely review. We hope to continue providing you with the best possible care. Thank you for choosing Green Gates for your stay.
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Review from Heather M (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a series of falls and hospital admissions, my 91-year-old mother clearly needed 24-hour nursing care. I have visited a number of care homes and can say confidently, that Green Gates is by far one of the best. I live a long distance away from the area and have had no issues contacting my mother
either because one of the staff will take a mobile phone and contact me or will take the home's mobile phone to my mother when I call. The information shown in the daily care plan are incredibly detailed and the online portal system is very comforting as I can check my mother's care on a daily basis. Every time either my sisters or I have visited Green Gates, we have always been welcomed by the staff who are extremely friendly and supportive. My mother is clearly very well settled and happy and although she generally prefers to stay in her room, she always reports that the food is good and the staff are lovely. Although my mother's room is rather small it is well-appointed.
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home
Thank you for taking the time to leave your lovely review. We hope Green Gates Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family…read more
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Review from S G (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Was only a temporary stay, and looked after really well.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care Home
Thank you for your review. We are happy to hear you felt well cared for during your stay.
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Review from J F (Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy here.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home
Thank you for your lovely review. We hope Green Gates Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you are happy. Thank you for choosing…read more
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Review from Anna B (Wife of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband aged 90 was here for a two week stay with nursing care after being in hospital. This was a very disappointing experience. I had thought that being part of BUPA would have been some sort of guarantee of reasonable standards. There was no attention to detail and the minimum possible service
was provided. Some of the food was of poor quality; no daily shower; call button never answered; no checking for falls. Most basic care (removal of dentures at night for example) was not carried out. Often a strong smell of faeces permeated the whole establishment. It was impossible to find anyone to speak to in the evenings when I visited and impossible to get through on the phone.
Reply from Eden Tomlinson, Customer Service Adviser at Green Gates Care Home
We appreciate you taking the time to leave us your comments. Our residents' health and well-being is an absolute priority, if you feel you want to discuss this further, please contact our Feedback…read more
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Review from Malcolm G (Brother of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live some distance from Oxford and have not been able to visit as frequently as I would have liked. My ratings are therefore provisional. On the whole, my sister is being well looked after and seems to have adjusted well to Green Gates. At times there seems to be a shortage of staff leading to delays
in responding to requests. Improvements to some areas of the home are taking place.
Reply from Eden Tomlinson, Customer Service Adviser at Green Gates Care Home
We appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents. We will discuss your feedback with the home’s manager to help them continually improve…read more
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Review from D B (Resident) assisted by family/friend published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend mentioned the food was excellent but thought there should be a choice for those who like different types of food.
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
Thank you for taking the time to leave your comments. We will certainly pass your comments on to the manager, please let us know if there is anything we can do to make your loved one's stay as…read more
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Review from Tessa B (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff and carers have always been very helpful and friendly on my visits. She seems well looked after and never complains about anything.
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home
We appreciate you taking the time to leave us your comments. We are very pleased to hear your loved one feels so well looked after at our home. Please let us know if there is anything else we can do…read more
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Review from Noel H (Son of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always had positive experiences at Green Gates. When problems have arisen they have been dealt with promptly and I have been kept informed. The staff are friendly and are normally available when required. My mother is always happy when I visit and she is clean and well dressed. Her room is normally
clean and tidy but when concerns have arisen they are dealt with quickly and efficiently.
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Review from F G (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I have watched Green Gates Care Home get to a point where all their staff left together just after Christmas, at which point I feel the care home was crashing. The then-manager left in October 2022 and since then this care home has run with agency staff only and this is unacceptable, there is no continuity
in the home and no permanent staff. I witnessed, back in October, no heating for over two months, when I visited. The temporary management are focused on paperwork and not residents and there is never enough staff, the activities in this home are very poor.
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home
Thank you for taking the time to leave your review. We have discussed your feedback with the home’s new management team to help them continually improve their service. After our discussion with the…read more
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Current Review Score: 9.3 (9.307)

Overview of Review Score

The Review Score of 9.3 (9.307) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.307 for Green Gates Care Home is calculated as follows: ( (224 Excellents x 5) + (167 Goods x 4) + (47 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 453 Ratings = 4.307
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 17 Nov 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.

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Awards / Recognitions (7)

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Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.

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Louise De Fraine

Job Title: Financial Administrator Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!

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Milagrin Maskaren

Job Title: RGN Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Green Gates Care Home to verify any information. View our terms and conditions. Green Gates Care Home has an Enhanced Service - more info.