Submit a Review for Green Gates Care Home
2 Hernes Road, Summertown, Oxford, OX2 7PT
View full details of Green Gates Care HomeLatest Reviews for Green Gates Care Home
17 March 2026
My mother lived at Green Gates for nearly two years until she passed away aged 100 earlier this month, and I cannot praise enough the quality of the care she received during this time. The staff looked after her with kindness and respect, she was always spotlessly clean, and she joined the various
activities which are arranged each day. The food was excellent, and she enjoyed eating her lunches with other residents in the very pleasant dining room at the front of the house. Qualified staff dealt with her various health and medication needs.
Thank you to all the staff at Green Gates.
17 March 2026
I was impressed from my first visit to Green Gates Care Home with the friendliness of the staff. I found Green Gates warm, comfortable and homely. The care my resident is recieving seems to be very good and the staff are very kind and caring.
09 February 2026
We are very happy with the care provided at Greengates Care home for our elderly friend. We visit him twice a week and are pleased that he is getting the care he needs just now. He has a lovely bright room, excellent bed and easy access to bathroom. The staff are cheerfull, polite and respectful. I
like the fact that he is kept mobile and encouraged to come down stairs for his main meal each day.
06 November 2025
My sister has been living at Green Gates for two years. She took time to adjust to the change but is content and very settled there. The staff are kind, helpful and take good care of the residents. I do not live near but I can always have lunch with my sister when I visit. There are stimulating
activities and visits from students at a nearby school. I am reassured by the level of care she receives there and the general atmosphere.
26 September 2025
My sisters and I are reassured by the kindness, safety and security that Green Gates and all the lovely staff provide to my mother. We are very grateful. Thank you.
24 September 2025
I am very happy with way Dave is looked after. He enjoys his good and he seems to be happy with way he is looked after.
17 September 2025
The home is a very pleasant place to sit after you have had a meal. There are two lounges to choose from. My husband was taken ill recently by the paramedics and ambulance people were very kind and came very quickly. The nurse here and the care staff helped them to make sure he was comfortable until
they took him to hospital.
17 September 2025
The home is welcoming when I arrive and staff find time to answer any questions or concerns we may have which is very helpful as we live some distance from Oxford.
For example the Head of Home recently contacted the residents' GP on our behalf to discuss a complex issue, and came back very quickly
with the response and further advice.
The nursing staff seem kind.
11 September 2025
My husband has been in Green Gates for one month. We find the staff very caring , considerate and extremely friendly. Nothing seems too much trouble for them. I think the idea of being able to visit my husband anytime and at my convenience is marvelous.
02 September 2025
My son has been in Green Gates for four months following a severe haemorrhagic stroke, and he has been very well looked after by all the lovely nurses and carers who have to do so much for him. They are unfailingly kind and cheerful, and indeed all the staff are friendly and ready to help, creating
a good atmosphere in the home.
28 August 2025
The home itself seems comfortable and well run with a beautiful outdoor area. The staff appear to be attentive and caring and the resident seems to be happy and contented. Frequent visits from a doctor, a chiropodist and a hairdresser are very welcome.
30 June 2025
Visiting mum on a warm Sunday afternoon. Sleeping and comfy. Blind with dementia. Staff excellent. A difficult job but good team work. This is mum's home.
19 June 2025
The staff are very friendly and kind and will go out of their way to accommodate any requests by the resident or family. The nursing staff work together with the weekly visit from the GP and information is quickly past on to the residents family.
20 May 2025
My first priority is for my husband to be well cared for, well fed & clean & safe. Green Gates meets these requirements however, Bupa seem to be reviewing guidelines & practices & t create an image that seems clinical & institutional & not adapted to the individual home. Carers sometimes appear
overwhelmed by new rules & management are conspicuous by their absence, indeed some residents do not know who the manager is. I admire all these staff for their dedication, I think the manager is lucky to have such a caring team. Instead of more posters & target info on walls one to one talk or praise would impress me more.
09 April 2025
So ready to listen to suggestions. Quick to find solutions to issues raised.
Feel the majority of staff are extremely helpful and positive to all requests. The activities are varied and engaging, inclusive and respectful to both me and my lifetime civil partner. Thank you!
08 April 2025
Following 2 falls at home my mother was unable to continue living independently at home and we transferred her for care at Green Gates. It took a while for her to adjust to the new way of life as so many new faces and names were confusing for her. The medical staff were very careful to assess her
needs and the transfer of Doctor to the Care home practitioner was a relief for all the family. She is still struggling with the food and needs to encouraged to eat as she no longer has access to her choices but the carers are patiently getting her adjusted. From my point of view we are satisfied that she is being well looked after and safe in her new environment. My only slightly negative comment is that the staff cover at weekends is very stretched and laundry items seem to disappear regularly.
13 March 2025
The carers are always kind and cheerful, and I'm grateful my husband is being so well looked after. The admin, kitchen, and cleaning staff are very helpful too, and everyone makes me feel welcome. Thank you all.
28 February 2025
I have been living in Green Gates for six years and am happy here.
I have a lovely room which looks on to the garden. I am well-fed and well-looked after.
I feel safe and secure here and get value for money.
25 February 2025
The carers and staff continue to be excellent and a recent fall has shown me once again how well I am supported. I am very grateful to all concerned. The food is always well prepared and presented and I am very pleased to be starting my 4th year here.
29 January 2025
Always helpful and friendly.
All staff try their best.
Impressed with the cleanliness.
Just a proposal: an intercom system at the main door would be great if a visitor needs to speak to the reception before entering the building.
Will you be able to convey this proposal to the relevant
department?
Latest Reviews for Green Gates Care Home
17 March 2026
My mother lived at Green Gates for nearly two years until she passed away aged 100 earlier this month, and I cannot praise enough the quality of the care she received during this time. The staff looked after her with kindness and respect, she was always spotlessly clean, and she joined the various
activities which are arranged each day. The food was excellent, and she enjoyed eating her lunches with other residents in the very pleasant dining room at the front of the house. Qualified staff dealt with her various health and medication needs.
Thank you to all the staff at Green Gates.
17 March 2026
I was impressed from my first visit to Green Gates Care Home with the friendliness of the staff. I found Green Gates warm, comfortable and homely. The care my resident is recieving seems to be very good and the staff are very kind and caring.
09 February 2026
We are very happy with the care provided at Greengates Care home for our elderly friend. We visit him twice a week and are pleased that he is getting the care he needs just now. He has a lovely bright room, excellent bed and easy access to bathroom. The staff are cheerfull, polite and respectful. I
like the fact that he is kept mobile and encouraged to come down stairs for his main meal each day.
06 November 2025
My sister has been living at Green Gates for two years. She took time to adjust to the change but is content and very settled there. The staff are kind, helpful and take good care of the residents. I do not live near but I can always have lunch with my sister when I visit. There are stimulating
activities and visits from students at a nearby school. I am reassured by the level of care she receives there and the general atmosphere.
26 September 2025
My sisters and I are reassured by the kindness, safety and security that Green Gates and all the lovely staff provide to my mother. We are very grateful. Thank you.
24 September 2025
I am very happy with way Dave is looked after. He enjoys his good and he seems to be happy with way he is looked after.
17 September 2025
The home is a very pleasant place to sit after you have had a meal. There are two lounges to choose from. My husband was taken ill recently by the paramedics and ambulance people were very kind and came very quickly. The nurse here and the care staff helped them to make sure he was comfortable until
they took him to hospital.
17 September 2025
The home is welcoming when I arrive and staff find time to answer any questions or concerns we may have which is very helpful as we live some distance from Oxford.
For example the Head of Home recently contacted the residents' GP on our behalf to discuss a complex issue, and came back very quickly
with the response and further advice.
The nursing staff seem kind.
11 September 2025
My husband has been in Green Gates for one month. We find the staff very caring , considerate and extremely friendly. Nothing seems too much trouble for them. I think the idea of being able to visit my husband anytime and at my convenience is marvelous.
02 September 2025
My son has been in Green Gates for four months following a severe haemorrhagic stroke, and he has been very well looked after by all the lovely nurses and carers who have to do so much for him. They are unfailingly kind and cheerful, and indeed all the staff are friendly and ready to help, creating
a good atmosphere in the home.
28 August 2025
The home itself seems comfortable and well run with a beautiful outdoor area. The staff appear to be attentive and caring and the resident seems to be happy and contented. Frequent visits from a doctor, a chiropodist and a hairdresser are very welcome.
30 June 2025
Visiting mum on a warm Sunday afternoon. Sleeping and comfy. Blind with dementia. Staff excellent. A difficult job but good team work. This is mum's home.
19 June 2025
The staff are very friendly and kind and will go out of their way to accommodate any requests by the resident or family. The nursing staff work together with the weekly visit from the GP and information is quickly past on to the residents family.
20 May 2025
My first priority is for my husband to be well cared for, well fed & clean & safe. Green Gates meets these requirements however, Bupa seem to be reviewing guidelines & practices & t create an image that seems clinical & institutional & not adapted to the individual home. Carers sometimes appear
overwhelmed by new rules & management are conspicuous by their absence, indeed some residents do not know who the manager is. I admire all these staff for their dedication, I think the manager is lucky to have such a caring team. Instead of more posters & target info on walls one to one talk or praise would impress me more.
09 April 2025
So ready to listen to suggestions. Quick to find solutions to issues raised.
Feel the majority of staff are extremely helpful and positive to all requests. The activities are varied and engaging, inclusive and respectful to both me and my lifetime civil partner. Thank you!
08 April 2025
Following 2 falls at home my mother was unable to continue living independently at home and we transferred her for care at Green Gates. It took a while for her to adjust to the new way of life as so many new faces and names were confusing for her. The medical staff were very careful to assess her
needs and the transfer of Doctor to the Care home practitioner was a relief for all the family. She is still struggling with the food and needs to encouraged to eat as she no longer has access to her choices but the carers are patiently getting her adjusted. From my point of view we are satisfied that she is being well looked after and safe in her new environment. My only slightly negative comment is that the staff cover at weekends is very stretched and laundry items seem to disappear regularly.
13 March 2025
The carers are always kind and cheerful, and I'm grateful my husband is being so well looked after. The admin, kitchen, and cleaning staff are very helpful too, and everyone makes me feel welcome. Thank you all.
28 February 2025
I have been living in Green Gates for six years and am happy here.
I have a lovely room which looks on to the garden. I am well-fed and well-looked after.
I feel safe and secure here and get value for money.
25 February 2025
The carers and staff continue to be excellent and a recent fall has shown me once again how well I am supported. I am very grateful to all concerned. The food is always well prepared and presented and I am very pleased to be starting my 4th year here.
29 January 2025
Always helpful and friendly.
All staff try their best.
Impressed with the cleanliness.
Just a proposal: an intercom system at the main door would be great if a visitor needs to speak to the reception before entering the building.
Will you be able to convey this proposal to the relevant
department?