Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.3 102 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by their chef manager and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Green Gates Care Home'.
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Care Provided by Green Gates Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Nursing Care: from £1599
  • RESPITE Self-Funded Residential Care: from £1540
  • RESPITE Self-Funded Nursing Care: from £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Green Gates Care Home to find out the exact price for your requirements.

Contact Green Gates Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Green Gates Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Sharon Lamb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (40)

Green Gates Care Home Reviews (102)

9.3

Green Gates Care Home has a Review Score of 9.3 (9.299) out of 10, based on 38 reviews in the last 2 years.
Over all time Green Gates Care Home has 102 reviews.

Overall Experience
  • 54
  • 38
  • 7
  • 1
  • 2
Date Published
  • 102
  • 10
  • 19
  • 38
  • 64
Reviewer Connection to Green Gates Care Home
  • 27
  • 19
  • 15
  • 11
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 61-80
Review from Jennifer H (Wife of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was very impressed with how my husband was looked after at Green Gates. I found the care staff very sympathetic and caring.
Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

It can be hard trusting your loved ones care with someone else, so we really appreciate the positive comments.

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Review from Peter J (Son of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home seems more geared to people who are less able and need nursing care. In our experience, many residents seem unable to leave their rooms unaided. To a degree, this leads to some regimentation with tea, drinks, etc. being at prescribed times. Whilst understandable, some flexibility with more
able residents would be beneficial. This follows through to the activities which appear geared to the wider group.
The gardens were lovely last year but at the time of writing the weather and lack of a gardener have taken their toll.
Overall the staff are friendly, caring and helpful.
Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for the positive feedback. We will discuss your comments with the home’s manager to help us continually improve our service.

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Review from Dom W (Son-in-law of Resident) published on 10 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law had a recent stay at Green Gates Care Home just before Christmas. This was due to an illness that we felt would be better looked after in a care setting. This was no easy decision, and the sense of guilt we had as a family was incredibly overwhelming. Right from our first visit to Green
Gates though, we were made to feel so welcome. The staff treated us as if we had known them for years and we knew straight away that Green Gates was the best place for him.
The care that he received throughout his stay was second to none and we found everybody to be approachable and understanding of our needs as well as my fathers-in-law's. I pleased to say that during his time at Green Gates, he made a remarkable recovery and is doing better than ever. The food was brilliant, we even ate there a couple of times while visiting, and the facilities, although lacking an ensuite bath or shower, were perfect for what we needed.
Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for taking the time to leave such kind comments. We are very happy to hear about your father-in-law's recovery and hope to see you again in the future.

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Review from Andrew P (Friend of Resident) published on 10 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always feel that my loved one is well cared for and he always seems to be happy.
The home is always clean and I am made to feel welcome whenever I visit the home.
Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for such lovely feedback. We are delighted to hear you can feel at ease with your loved one in our care.

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Review from John M (Respite Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My seven-night stay at Green Gates followed surgery at the John Radcliffe Hospital, Oxford. From the time I arrived until the time I left, the collective efforts of the management, nursing staff and general staff were truly excellent. They were all cheerful, professional and always available. I was
always consulted on the meals I was served with, and the regular supply of tea and biscuits was most welcome. As indicated elsewhere on the form I would recommend Green Gates to anyone who was searching for a care home.
Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for your kind words. We are happy you enjoyed your stay with us. We hope to see you again in the future.

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Review from A H (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was always treated with care and respect and her needs were met by very responsive staff. When I visited her, there was always someone to welcome us and to listen to any questions or concerns we had. The general sitting area was always warm and very clean and there was always somewhere we
could sit and have a cup of tea together. The food looked delicious with a good choice each day. There were lots of personal touches that made her stay stress-free. The dedicated staff can't be praised highly enough. Well done - an amazing team!
Reply from Greta Narbutaityte, Customer Adviser at Green Gates Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Review from M O (Wife of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the Green Gates staff, nursing, carers and office, are sympathetic to the needs of my deteriorating vascular Parkinsonism husband. As an elderly wife, I also appreciate the care given to him and the support to myself.
I must not forget the domestic staff or those in the kitchen and the chef who
produces the food that my husband enjoys.
My son chose well with Green Gates.
Reply from Josephine Gaupholm, Customer Adviser at Green Gates Care Home

Thank you for your review of Green Gates Care Home. We are pleased to hear that you have been happy with the care given to your husband, and also the support you yourself have been provided. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from Amanda S (Daughter of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Green Gates enough, they went above and beyond the call of duty. My mum was very poorly when she went in there from the hospital. She was treated with compassion, respect, dignity, kindness and lots of love and that was from all the staff. It was like home from home. I cannot thank them
all enough, even in my mum's last days they allowed me to stay with her day and night.


They made sure I was ok and provided lots of hugs. I would recommend Green Gates to anyone. The love that they had shown was second to none and they made what was a very difficult time a bit easier. Thank you to the manager and the team.

Reply from Josephine Gaupholm, Customer Adviser at Green Gates Care Home

Thank you for your review of Green Gates Care Home. We are pleased to hear about your positive experience and appreciate your comments regarding the compassion, respect, and kindness your mum received from the staff. We will share your comments with the home's manager. Our deepest condolences for your loss, the Bupa Customer Care Team

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Review from K P (Respite Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Green Gates nursing care home is most professionally run and very caring towards their patients. They are responsive to all requests and all their ancillary services are provided well. I was impressed at the very efficient way the management dealt with my request for care. The deputy management is exemplary
too! For all staff, thank you, Green Gates, I will recommend your care.
Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. I'm so pleased to hear about your positive experience and appreciate your comments of our home and hope that you will come and stay with us again for some respite care.

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Review from David P (Son of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is happy. I am happy. Very friendly staff. Really caring ethos. Nothing is too much bother.
Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. I'm so pleased to hear that your mother is happy, this must give you such peace of mind knowing that she is safe and well cared for.

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Review from S C (Sister of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You looked after my sister very well under difficult circumstances. There were certain members of staf, especially one, who could not have been more helpful and went beyond the call of duty.


I cannot thank Green Gates enough for all they did.

Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from S M (Wife of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and kind. I have found no complaints and even if I did, I have no doubt that these would be quickly corrected.
Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Nora M (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent one week at Green Gates while an accessible bathroom has installed at home. I was accepted as a full member of the home, joined in activities, had lunch with other residents and met and talked with visiting carers. I chose this home because of the warmth and welcome of the manager. I judged
it was efficiently run with enough and well-trained staff who were well managed. Residents were respected well, understood and encouraged to be themselves and be comfortable.
Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

Thank you for your review. I'm so glad to hear that you felt at home and enjoyed the activities on offer and made new friends. I hope that you will come and stay with us again for some respite care.

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Review from Graham H (Husband of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the experience of my late wife's time in Green Gates was very positive, and a better experience than we could have achieved if she had been at home in those last 5-6 months. I am grateful to the staff for being not just tolerant but supportive of what must have been at least minor eccentricities;
my staying with my wife almost 24/7; the vegetarian diet; the early morning walks while my wife was still mobile. As she became less mobile she sometimes chafed against the limitations of her movement, but with hindsight, I can see how sensitively as well as effectively the staff handled sometimes difficult situations. It was a caring personal relationship that several staff were able to form with my wife and myself in those few months.
Reply from Jayne Duck, Customer services administrator at Green Gates Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I'm sure that in time when you look back on the time that your wife spent with us it will give you comfort knowing that she was well cared for.

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Review from Alison S (Daughter of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Green Gates Care Home for palliative care and spent his last 10 days there. The staff were so compassionate as well as professional. My mother and I felt supported at every stage and the room was very pleasant and well equipped. My father was well cared for in every way and despite
the severity of his condition and poor diagnosis, he did not suffer at all.


We were all treated as individuals with respect and dignity. A heartfelt thank you to everyone at Green Gates Care Home!

Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. I'm so glad to hear that your dad did not suffer and was well cared for and that you and your family were treated as individuals and given the support that you needed.

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Review from Nora W (Respite Resident) published on 25 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently I stayed at Green Gates for two weeks respite care.
That was my second visit.
During the Easter holidays, I was there for three days.
On both occasions, I was made very welcome by a very competent management.
The staff were wonderful, kind, caring and no request was too much trouble for
them.
I felt very safe and well cared for.
Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

Thank you for your review. I'm so glad to hear that you have enjoyed our stay with us and hopefully you will come and stay with us again for some respite care.

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Review from A D (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They could not have done more for my father. The staff were amazing and he felt cared for and valued as an individual.
Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Pippa R (Daughter of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was well cared for at Green Gates. He seemed happy, was always clean, and never showed any signs of distress at being a resident. He was a resident for 17 weeks, on end of life care and I believe that his last weeks were dignified and comfortable, despite the expected deterioration in his
health. He always appeared pleased to interact with the staff, all of whom dealt with him respectfully.
Slight negatives to mention would be the fact that specific information relating to my father was not requested on his arrival, in fact, the information was only requested from my mother a week before he died. Because of this, he was frequently offered some food and drinks items he never liked, e.g tea and coffee.
Also, specific instructions given to the staff relating to the nature of his stay were frequently contradicted, again down to lack of written information about his condition.
On the whole, though, the staff work very hard in trying circumstances to provide a good level of care.
Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

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Review from Jim M (Husband of Resident) published on 6 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late wife was looked after at the Green Gates Nursing Home in Oxford for just over two years before she passed away from Parkinson's Disease. She was well looked after from the day she arrived by the care staff, the nurses, and other staff at the care home.
The room she was in was large and comfortable
and overlooked an enclosed garden. Meals were varied and of good quality. In addition, there was a leisure program that included recitals, sing-a-longs, day trips and more. I am very grateful to all at Green Gates for their care of my late wife, and would not hesitate to recommend it to others who need care.
Reply from Jayne Duck, Customer Services Administrator at Green Gates Care Home

So sorry to hear of your loss. Please accept our condolences. It is lovely to know that your wife was well looked after. I'm sure when you look back on her time with us you will have some lovely memories.

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Review from N J L (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was only with Green Gates under a week but the duty of care was detailed, thorough and thoughtful. The staff caring and committed. She passed peacefully. Thank you.
Reply from Tom Meyer, Customer Service Administrator at Green Gates Care Home

Thank you for taking the time to share your experience. While we, of course, extend our condolences to you, we are glad to hear that we were able to provide a high quality of care and peace for your mother's final days.

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Current Review Score: 9.3 (9.299)

Overview of Review Score

The Review Score of 9.3 (9.299) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.299 for Green Gates Care Home is calculated as follows: ( (217 Excellents x 5) + (163 Goods x 4) + (47 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 442 Ratings = 4.299
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.

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Awards / Recognitions (7)

Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.

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Louise De Fraine

Job Title: Financial Administrator Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!

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Milagrin Maskaren

Job Title: RGN Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Green Gates Care Home to verify any information. View our terms and conditions. Green Gates Care Home has an Enhanced Service - more info.