Green Gates Care Home

Green Gates nursing care home is most professionally run and very caring towards their patients. They are responsive to all requests and all their ancillary services are provided well. I was impressed at the very efficient way the management dealt with my request for care. The deputy management is exemplary too! For all staff, thank you, Green Gates, I will recommend your care.

Mother is happy. I am happy. Very friendly staff. Really caring ethos. Nothing is too much bother.

You looked after my sister very well under difficult circumstances. There were certain members of staf, especially one, who could not have been more helpful and went beyond the call of duty.

I cannot thank Green Gates enough for all they did.

The staff are very caring and kind. I have found no complaints and even if I did, I have no doubt that these would be quickly corrected.

I spent one week at Green Gates while an accessible bathroom has installed at home. I was accepted as a full member of the home, joined in activities, had lunch with other residents and met and talked with visiting carers. I chose this home because of the warmth and welcome of the manager. I judged it was efficiently run with enough and well-trained staff who were well managed. Residents were respected well, understood and encouraged to be themselves and be comfortable.

Overall the experience of my late wife's time in Green Gates was very positive, and a better experience than we could have achieved if she had been at home in those last 5-6 months. I am grateful to the staff for being not just tolerant but supportive of what must have been at least minor eccentricities; my staying with my wife almost 24/7; the vegetarian diet; the early morning walks while my wife was still mobile. As she became less mobile she sometimes chafed against the limitations of her movement, but with hindsight, I can see how sensitively as well as effectively the staff handled sometimes difficult situations. It was a caring personal relationship that several staff were able to form with my wife and myself in those few months.

My father came to Green Gates Care Home for palliative care and spent his last 10 days there. The staff were so compassionate as well as professional. My mother and I felt supported at every stage and the room was very pleasant and well equipped. My father was well cared for in every way and despite the severity of his condition and poor diagnosis, he did not suffer at all.

We were all treated as individuals with respect and dignity. A heartfelt thank you to everyone at Green Gates Care Home!

I felt very safe and well cared for.

They could not have done more for my father. The staff were amazing and he felt cared for and valued as an individual.

On the whole, though, the staff work very hard in trying circumstances to provide a good level of care.

The room she was in was large and comfortable and overlooked an enclosed garden. Meals were varied and of good quality. In addition, there was a leisure program that included recitals, sing-a-longs, day trips and more. I am very grateful to all at Green Gates for their care of my late wife, and would not hesitate to recommend it to others who need care.

Mum was only with Green Gates under a week but the duty of care was detailed, thorough and thoughtful. The staff caring and committed. She passed peacefully. Thank you.

The care at Green Gates given to both patients and relatives is exceptional. My mother was admitted without any opportunity to take a look around beforehand as she was in urgent need of care. This was frightening for all concerned but everyone at Green Gates have been reassuring and kind throughout her stay. My mum has felt safe and well cared for and her visitors have been made welcome. I feel fortunate that she could stay here and would have no qualms if she had to come back.

The kindness, compassion and efficiency of the carers made my mother's last weeks as peaceful and happy as could be hoped for.

Excellent care in a warm homely environment. Good communication with relatives. We were particularly impressed with the palliative and end of life care our mother received.

My mother lived her for two and a half years until July 2016. The home presents well, large reception rooms, pleasant gardens, bright and welcoming communal areas. Staff are well trained and hard working, genuinely fond of the residents. I never saw any unkindness of disrespect fo staff to residents. But they did work very long shifts and there never seemed to be enough on duty between 4pm and 8pm when there were many demands on their time. The food was adequate but nutritional, sometimes overly complicated there was a lot of wastage as residents left food often. Coffee was instant. We used to take in yoghurts,fruit and cake for my mother . Vegetarians were not well served. The default was stodgy pasta bake. Activities improved a lot over the two and a half years. The activities organiser achieved wonders on a tiny budget. But inevitably residents spent a lot of time on their own, even though the family were welcomed and encouraged to visit anytime. During my mother's last illness the staff showed great care. We were so very glad that she was able to be nursed there until the end.

My uncle was happy in your care and the family was satisfied with the way in which the nursing home is run.

The only thing I would like to see is a commode in every room, which I have here at home, if I had not been wearing tena pants I would have been in trouble not by the staff but I would have been embarrassed. I must say how comfortable the bed was.

I come into the home once a fortnight to help out with activities. The staff are very warm and friendly. They seem to enjoy their jobs as they are always smiling. The food is excellent, well-balanced and nutritious. Activities are varied. The home has a good connection with the local community. Great interaction with residents and staff. Compassionate support to all residents and visitors. Excellent home.

For the two years of his stay, my uncle was looked after with great care and dignity.