Care Home Owned by Bupa Care Homes in Wiltshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Wiltshire for Bupa Care Homes are showing below.
View the details of all 113 locations (with 10402 reviews) owned by Bupa Care Homes
Bupa Care Homes Locations in Wiltshire (1)
Trowbridge Oaks Care Home
9.7
84 reviews
West Ashton Road, Trowbridge BA14 6DW
"My initial thoughts of the care home are very good. All staff are very helpful. My dads room is just what he needs. The food is perfect.…" Read all 84 reviews
Location Type Care Home
Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days. A bright… Read more about Trowbridge Oaks Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- 52 Rooms
- from £1,325 / week
Bupa Care Homes Reviews in Wiltshire (84)
9.7
Bupa Care Homes has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.
Review of
Trowbridge Oaks Care Home
from D B (Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Have been treated with dignity over my estimate time in the Oaks.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Graham L (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Treated with respectful dignity. All the time I am here I felt safe and cared for.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from J C (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Treated with respect and dignity.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Damian S (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My initial thoughts of the care home are very good. All staff are very helpful. My dads room is just what he needs. The food is perfect. The things to do help to stimulate Dads mind. Overall very good.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from E B (Wife of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband seems to have settled in well and has made friends as much as he is able. Have only joined him for one Sunday lunch so far, which was lovely. As we had carers coming in at home 4 times a day, so, once in the Oaks took him a while to settle. He likes the activities, although he can't always
remember what they are. Personal care is good, know he can be difficult at times. Sometimes his water is too far away from him to reach, his room is small, but OK, especially when most of the time is spent in the main room. We, as a family, are made to feel welcome. Hope this continues. When you ask husband if he is ok and happy, he generally says 'yes'. We do appreciate what the staff do for him, as it is not an easy job.
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Sam G (Regular Volunteer) published on 4 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful home with caring staff. Activities are excellent and highly tailored to the needs and interests of residents. The atmosphere is bright and friendly with lots of love and laughter. I would highly recommend it.
Reply from Lisa Henderson, Customer Care Advisor at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Christine P (Wife of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I and my husband here worked all our lives in the NHS but never thought we'd need it! I visited many care homes and was not impressed. I now realise, twenty-five years later, that things have changed! Initially, I was determined to have my husband home, but came to realise that it would be impossible.
Trowbridge Oaks is the next best thing! All the staff, carers, nursing, kitchen, household and maintenance, and admin all extremely caring and keep me involved and aware of my husband's care. The activities and stimulation are excellent! Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Chris B (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Trowbridge Oaks Nursing Home is exceptionally friendly to all residents and families. We have no issues with our family member residing here.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Robin P (Brother of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother has settled very well in Trowbridge Oaks and although no mobility takes far more notice of what is going on and joins in.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Simon B (Son of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been at Trowbridge Oaks for just over a year now and I am so pleased with the care she has received. It is nice when the staff are happy in their work and have a genuine interest in providing the best care for the residents that they can. This includes all the nurses, care assistants, reception
staff, kitchen staff etc etc.
The atmosphere within the home is brilliant. After visiting my Mum, I can leave her in the capable hands of the staff knowing she will be well looked after and cared for, which is one less worry for me.
The atmosphere within the home is brilliant. After visiting my Mum, I can leave her in the capable hands of the staff knowing she will be well looked after and cared for, which is one less worry for me.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from L C (Resident) assisted by family/friend published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have no complaints as am being looked after well. The staff are friendly and helpful and look after me well at all times.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from S J (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum wasn't looking forward to going into respite but she said the staff were lovely, friendly and helpful, the food was very good, the home was kept very clean and she felt safe. She was also very complimentary about the nursing staff and added that she would be very happy to return next time. I
noticed that the residents seemed to be enjoying the optional activities which were going on when we visited to check out the home, when my mum booked in and when we collected her.
There was a bit of a problem checking her in and trying to arrange payment, due to the staff members that normally dealt with this not being available but that was our only issue.
My mum is still talking positively about the experience several weeks after her return home so it must have been good.
There was a bit of a problem checking her in and trying to arrange payment, due to the staff members that normally dealt with this not being available but that was our only issue.
My mum is still talking positively about the experience several weeks after her return home so it must have been good.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Phil H (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum was not with you very long before she passed away but in the 3 weeks she was there she was cared for extremely well and kept very comfortable.
Without exception all the staff were kind and caring often going in to chat with her.
My sister who visited daily to sit with Mum was also made to feel
Without exception all the staff were kind and caring often going in to chat with her.
My sister who visited daily to sit with Mum was also made to feel
very welcome.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Chris K (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff arranged and hosted a wonderful celebration party for parents' 70th Wedding Anniversary.
They decorated the room, put on a marvellous buffet and beautiful cake. Bought flowers and a lovely card. Also flowers were sent from Bupa.
They came in on their days off to help and join the celebration.
Their
They decorated the room, put on a marvellous buffet and beautiful cake. Bought flowers and a lovely card. Also flowers were sent from Bupa.
They came in on their days off to help and join the celebration.
Their
love, care and kindness has no bounds.
The biggest thank you to them all.
The biggest thank you to them all.
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Dave M (Brother of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been a resident here for over 13 years and I can honestly say this place is absolutely brilliant. I have never had any issues with the staff or the care my brother receives. If there are any medical issues I am kept fully informed as to the problems and progress. I couldn't wish for a
better home for my brother to be in.
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Ann T (Friend of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
What a lovely afternoon I spent with my former neighbour and friend on the 5th to celebrate him being 100! It has such a welcoming atmosphere. A lady with her dog was entertaining a group of residents when I arrived. This was followed by a game of dominoes with a very professional and efficient member
of staff. A lovely smiling lady passed around tea and birthday cake. It was a joy to see so many carers get up close and personal with my friend, making him smile. Such a wonderful gentleman deserves all the happiness he can get. Thank you.
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from L M (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am generally pleased with my mother's care. The staff are very friendly and welcoming and treat Mum well, chatting with her and often having a laugh as Mum has a good sense of humour.
Mum hasn't been so well the last couple of months so doesn't often tend to join in the activities, which is a pity
Mum hasn't been so well the last couple of months so doesn't often tend to join in the activities, which is a pity
as there is usually something going on and the organisers are very good.
Top marks for lovely food, which Mum really enjoys.
Top marks for lovely food, which Mum really enjoys.
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Virginia W (Niece of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A thoroughly enjoyable afternoon spent with an entertainer playing the accordion and the entertainment staff.
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from C E (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This review is regarding the recent fete. The place was buzzing with excitement. Lots of great food, stalls and even donkeys! The staff worked so hard to make the day enjoyable. Fun had by all.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home
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Review of
Trowbridge Oaks Care Home
from Rachel K (Granddaughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is incredible! They put on so many amazing events including the summer fete! All the staff are so kind, caring and fun. I couldn't ask for better people to look after my nana and grandad!
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home
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Awards / Recognitions (8)
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