Care Home Owned by Bupa Care Homes in Wiltshire
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Wiltshire for Bupa Care Homes are showing below.
View the details of all 113 locations (with 10590 reviews) owned by Bupa Care Homes
Bupa Care Homes Locations in Wiltshire (1)
Trowbridge Oaks Care Home
9.7
88 reviews
West Ashton Road, Trowbridge BA14 6DW
"My father is happy and feels well looked after at Trowbridge Oaks Care Home. His medical needs are taken care of without worry on our…" Read all 88 reviews
Location Type Care Home
Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days. A bright… Read more about Trowbridge Oaks Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- 52 Rooms
- from £1,325 / week
Bupa Care Homes Reviews in Wiltshire (88)
9.6
Bupa Care Homes has a Group Review Score of 9.6 (9.641) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.
Review of
Trowbridge Oaks Care Home
from Valerie-Anne W (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is happy and feels well looked after at Trowbridge Oaks Care Home.
His medical needs are taken care of without worry on our side, the facilities are good and the staff really look after him well.
He's always satisfied with the food and the entertainment, and activities provided by Beth
His medical needs are taken care of without worry on our side, the facilities are good and the staff really look after him well.
He's always satisfied with the food and the entertainment, and activities provided by Beth
thoroughly enjoyed.
He describes all the staff as friends - so shout out to Jordan, Beth, Hannah, Ally, Lindsey, Lesley and everyone else who takes care of him so wonderfully.
Whilst his room and bathroom are on the small side for his needs, I have seen larger rooms and bathrooms in the property which gives me confidence that's all can be catered for.
As a family, we know he is in safe hands and well looked after, which is all we could ask for.
He describes all the staff as friends - so shout out to Jordan, Beth, Hannah, Ally, Lindsey, Lesley and everyone else who takes care of him so wonderfully.
Whilst his room and bathroom are on the small side for his needs, I have seen larger rooms and bathrooms in the property which gives me confidence that's all can be catered for.
As a family, we know he is in safe hands and well looked after, which is all we could ask for.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We're looking forward to creating many more happy memories with you and your family.
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Review of
Trowbridge Oaks Care Home
from T S (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The resident's Christmas Party :- everyone seemed to enjoy it the lounge was packed with all residents and family's. A singer sang various sang's a beautiful spread put on by kitchen also the activity table sale held by the activities co-ordinator all goods were made by residents.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care HomeThank your kind words. We are thrilled to hear that you enjoyed the Christmas party- our activities team works hard year round to make sure that our residents are engaged. We are also pleased to hear that you enjoyed the food. Thank you for joining us and we are looking forward to seeing you again.
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Review of
Trowbridge Oaks Care Home
from A B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Attended a Christmas Fete, all staff were engaging with residents and family, making all feel welcome during the event. Food supplied very good spread. Residents involved with all activities throughout the afternoon, my father a (resident at the care home) is well cared for, all needs met for his care.
Any help required for finance, necessary staff always willing to help, for dads care plan financal requirement.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care HomeThank you for taking the time to share your thoughts. We are delighted to hear that you enjoyed the Christmas fete and you had the chance to try the delicious food our chefs prepare. We want out home to feel like a community and it's great to hear that you are a part of it. Our staff will be pleased to know how helpful they have been during this process. Please let us know if you need anything at all in the future.
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Review of
Trowbridge Oaks Care Home
from Tracey G (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I find the Trowbridge Oaks a very welcoming care home and all residants are addressed by first name. The food is amazing and all freshley prepared + residants get a choice. Activities is amazing and the staff go above and beyond to pick fun things that help with stimulation + music to take them back
to happy places. I would like mum up earlier as she likes to be out her room.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care HomeWe appreciate you taking the time to leave us your comments. We are pleased to hear that you feel at ease with your loved one in our care, we always strive for this. Thank you for recognising the dedication of our catering and activities team- they work very hard to make sure the residents feel at home. We will use this feedback to continuously improve our service.
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Review of
Trowbridge Oaks Care Home
from D B (Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Have been treated with dignity over my estimate time in the Oaks.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care HomeThank you for your kind words. Thank you for recognizing the care and dedication of our team. Thank you for choosing Trowbridge Oaks for your stay.
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Review of
Trowbridge Oaks Care Home
from Graham L (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Treated with respectful dignity. All the time I am here I felt safe and cared for.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care HomeThank you for taking the time to leave your review. Hearing that our care brings you peace of mind truly means so much to us. Thank you for choosing Trowbridge Oaks for your stay.
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Review of
Trowbridge Oaks Care Home
from J C (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Treated with respect and dignity.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care HomeIt's always encouraging to read reviews like this. It is always nice to hear words like 'dignity" and "respect' being used to describe our care. Please don't hesitate to reach out if there's anything more we can do.
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Review of
Trowbridge Oaks Care Home
from Damian S (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My initial thoughts of the care home are very good. All staff are very helpful. My dads room is just what he needs. The food is perfect. The things to do help to stimulate Dads mind. Overall very good.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your kind words. It is always nice to hear words like "very helpful" being used to describe our care and staff. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible and we look forward to seeing you again soon.
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Review of
Trowbridge Oaks Care Home
from E B (Wife of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband seems to have settled in well and has made friends as much as he is able. Have only joined him for one Sunday lunch so far, which was lovely. As we had carers coming in at home 4 times a day, so, once in the Oaks took him a while to settle. He likes the activities, although he can't always
remember what they are. Personal care is good, know he can be difficult at times. Sometimes his water is too far away from him to reach, his room is small, but OK, especially when most of the time is spent in the main room. We, as a family, are made to feel welcome. Hope this continues. When you ask husband if he is ok and happy, he generally says 'yes'. We do appreciate what the staff do for him, as it is not an easy job.
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your kind review. We are pleased to hear that your husband has settled in well and it is lovely to hear that your Husband is receiving high standards of care. We are happy to hear you feel like a part of our Trowbridge Oaks family and hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of
Trowbridge Oaks Care Home
from Sam G (Regular Volunteer) published on 4 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wonderful home with caring staff. Activities are excellent and highly tailored to the needs and interests of residents. The atmosphere is bright and friendly with lots of love and laughter. I would highly recommend it.
Reply from Lisa Henderson, Customer Care Advisor at Trowbridge Oaks Care HomeThank you for your kind words. It is always nice to hear words like "Caring" being used to describe our Staff. It is great to hear that the activities are excellent. It is lovely to hear that you would recommend Trowbridge Oaks Care Home.
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Review of
Trowbridge Oaks Care Home
from Christine P (Wife of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I and my husband here worked all our lives in the NHS but never thought we'd need it! I visited many care homes and was not impressed. I now realise, twenty-five years later, that things have changed! Initially, I was determined to have my husband home, but came to realise that it would be impossible.
Trowbridge Oaks is the next best thing! All the staff, carers, nursing, kitchen, household and maintenance, and admin all extremely caring and keep me involved and aware of my husband's care. The activities and stimulation are excellent! Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review of
Trowbridge Oaks Care Home
from Chris B (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Trowbridge Oaks Nursing Home is exceptionally friendly to all residents and families. We have no issues with our family member residing here.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review of
Trowbridge Oaks Care Home
from Robin P (Brother of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My brother has settled very well in Trowbridge Oaks and although no mobility takes far more notice of what is going on and joins in.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time and we hope Trowbridge Oaks care home did everything possible to make the transition as easy as possible for your brother and you all as a family. Please let us know if there is anything we can do to make your brothers stay as comfortable as possible.
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Review of
Trowbridge Oaks Care Home
from Simon B (Son of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum has been at Trowbridge Oaks for just over a year now and I am so pleased with the care she has received. It is nice when the staff are happy in their work and have a genuine interest in providing the best care for the residents that they can. This includes all the nurses, care assistants, reception
staff, kitchen staff etc etc.
The atmosphere within the home is brilliant. After visiting my Mum, I can leave her in the capable hands of the staff knowing she will be well looked after and cared for, which is one less worry for me.
The atmosphere within the home is brilliant. After visiting my Mum, I can leave her in the capable hands of the staff knowing she will be well looked after and cared for, which is one less worry for me.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review of
Trowbridge Oaks Care Home
from L C (Resident) assisted by family/friend published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have no complaints as am being looked after well. The staff are friendly and helpful and look after me well at all times.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your kind words. It is always nice to hear from our residents especially words like "well looked after", "friendly and helpful" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review of
Trowbridge Oaks Care Home
from S J (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum wasn't looking forward to going into respite but she said the staff were lovely, friendly and helpful, the food was very good, the home was kept very clean and she felt safe. She was also very complimentary about the nursing staff and added that she would be very happy to return next time. I
noticed that the residents seemed to be enjoying the optional activities which were going on when we visited to check out the home, when my mum booked in and when we collected her.
There was a bit of a problem checking her in and trying to arrange payment, due to the staff members that normally dealt with this not being available but that was our only issue.
My mum is still talking positively about the experience several weeks after her return home so it must have been good.
There was a bit of a problem checking her in and trying to arrange payment, due to the staff members that normally dealt with this not being available but that was our only issue.
My mum is still talking positively about the experience several weeks after her return home so it must have been good.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
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Review of
Trowbridge Oaks Care Home
from Phil H (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum was not with you very long before she passed away but in the 3 weeks she was there she was cared for extremely well and kept very comfortable.
Without exception all the staff were kind and caring often going in to chat with her.
My sister who visited daily to sit with Mum was also made to feel
Without exception all the staff were kind and caring often going in to chat with her.
My sister who visited daily to sit with Mum was also made to feel
very welcome.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care HomeThank you for your kind words. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review of
Trowbridge Oaks Care Home
from Chris K (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff arranged and hosted a wonderful celebration party for parents' 70th Wedding Anniversary.
They decorated the room, put on a marvellous buffet and beautiful cake. Bought flowers and a lovely card. Also flowers were sent from Bupa.
They came in on their days off to help and join the celebration.
Their
They decorated the room, put on a marvellous buffet and beautiful cake. Bought flowers and a lovely card. Also flowers were sent from Bupa.
They came in on their days off to help and join the celebration.
Their
love, care and kindness has no bounds.
The biggest thank you to them all.
The biggest thank you to them all.
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your lovely review. We are so happy to hear you feel like a part of our Trowbridge Oaks family and we are pleased that your parents had a wonderful time celebrating their 70th Wedding Anniversary. It is always nice to hear words like kindness being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of
Trowbridge Oaks Care Home
from Dave M (Brother of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been a resident here for over 13 years and I can honestly say this place is absolutely brilliant. I have never had any issues with the staff or the care my brother receives. If there are any medical issues I am kept fully informed as to the problems and progress. I couldn't wish for a
better home for my brother to be in.
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your lovely review. We are very happy to hear you can feel such ease knowing your brother is so well taken care of by our staff, especially over such a long period of time in our home. Thank you for choosing Trowbridge Oaks care home.
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Review of
Trowbridge Oaks Care Home
from Ann T (Friend of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
What a lovely afternoon I spent with my former neighbour and friend on the 5th to celebrate him being 100! It has such a welcoming atmosphere. A lady with her dog was entertaining a group of residents when I arrived. This was followed by a game of dominoes with a very professional and efficient member
of staff. A lovely smiling lady passed around tea and birthday cake. It was a joy to see so many carers get up close and personal with my friend, making him smile. Such a wonderful gentleman deserves all the happiness he can get. Thank you.
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care HomeThank you for your kind words, we are pleased to hear the 100th birthday celebrations went well! We hope to see you again soon.
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Awards / Recognitions (8)
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