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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Wiltshire

Only the locations & reviews in Wiltshire for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10220 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Wiltshire (1)

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1 Care Home owned by Bupa Care Homes in Wiltshire
Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW 

9.6 80 reviews
"Wonderful home with caring staff. Activities are excellent and highly tailored to the needs and interests of residents. The atmosphere is…"   Read all 80 reviews
Location Type Care Home

Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days. A bright… Read more about Trowbridge Oaks Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 52 Rooms

Bupa Care Homes Reviews in Wiltshire (80)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.676) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Reviewer Connection to Bupa Care Homes
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Review of

Trowbridge Oaks Care Home

from E B (Wife of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems to have settled in well and has made friends as much as he is able. Have only joined him for one Sunday lunch so far, which was lovely. As we had carers coming in at home 4 times a day, so, once in the Oaks took him a while to settle. He likes the activities, although he can't always
remember what they are. Personal care is good, know he can be difficult at times. Sometimes his water is too far away from him to reach, his room is small, but OK, especially when most of the time is spent in the main room. We, as a family, are made to feel welcome. Hope this continues. When you ask husband if he is ok and happy, he generally says 'yes'. We do appreciate what the staff do for him, as it is not an easy job.
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind review. We are pleased to hear that your husband has settled in well and it is lovely to hear that your Husband is receiving high standards of care. We are happy to hear you feel like a part of our Trowbridge Oaks family and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Trowbridge Oaks Care Home

from Sam G (Regular Volunteer) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful home with caring staff. Activities are excellent and highly tailored to the needs and interests of residents. The atmosphere is bright and friendly with lots of love and laughter. I would highly recommend it.
Reply from Lisa Henderson, Customer Care Advisor at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear words like "Caring" being used to describe our Staff. It is great to hear that the activities are excellent. It is lovely to hear that you would recommend Trowbridge Oaks Care Home.

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Review of

Trowbridge Oaks Care Home

from Christine P (Wife of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I and my husband here worked all our lives in the NHS but never thought we'd need it! I visited many care homes and was not impressed. I now realise, twenty-five years later, that things have changed! Initially, I was determined to have my husband home, but came to realise that it would be impossible.
Trowbridge Oaks is the next best thing! All the staff, carers, nursing, kitchen, household and maintenance, and admin all extremely caring and keep me involved and aware of my husband's care. The activities and stimulation are excellent! Thank you.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Trowbridge Oaks Care Home

from Chris B (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Trowbridge Oaks Nursing Home is exceptionally friendly to all residents and families. We have no issues with our family member residing here.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Trowbridge Oaks Care Home

from Robin P (Brother of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has settled very well in Trowbridge Oaks and although no mobility takes far more notice of what is going on and joins in.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we hope Trowbridge Oaks care home did everything possible to make the transition as easy as possible for your brother and you all as a family. Please let us know if there is anything we can do to make your brothers stay as comfortable as possible.

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Review of

Trowbridge Oaks Care Home

from Simon B (Son of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Trowbridge Oaks for just over a year now and I am so pleased with the care she has received. It is nice when the staff are happy in their work and have a genuine interest in providing the best care for the residents that they can. This includes all the nurses, care assistants, reception
staff, kitchen staff etc etc.
The atmosphere within the home is brilliant. After visiting my Mum, I can leave her in the capable hands of the staff knowing she will be well looked after and cared for, which is one less worry for me.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of

Trowbridge Oaks Care Home

from L C (Resident) assisted by family/friend published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no complaints as am being looked after well. The staff are friendly and helpful and look after me well at all times.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear from our residents especially words like "well looked after", "friendly and helpful" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of

Trowbridge Oaks Care Home

from S J (Daughter of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum wasn't looking forward to going into respite but she said the staff were lovely, friendly and helpful, the food was very good, the home was kept very clean and she felt safe. She was also very complimentary about the nursing staff and added that she would be very happy to return next time. I
noticed that the residents seemed to be enjoying the optional activities which were going on when we visited to check out the home, when my mum booked in and when we collected her.
There was a bit of a problem checking her in and trying to arrange payment, due to the staff members that normally dealt with this not being available but that was our only issue.
My mum is still talking positively about the experience several weeks after her return home so it must have been good.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of

Trowbridge Oaks Care Home

from Phil H (Son of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was not with you very long before she passed away but in the 3 weeks she was there she was cared for extremely well and kept very comfortable.
Without exception all the staff were kind and caring often going in to chat with her.
My sister who visited daily to sit with Mum was also made to feel
very welcome.
Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Trowbridge Oaks Care Home

from Chris K (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff arranged and hosted a wonderful celebration party for parents' 70th Wedding Anniversary.
They decorated the room, put on a marvellous buffet and beautiful cake. Bought flowers and a lovely card. Also flowers were sent from Bupa.
They came in on their days off to help and join the celebration.
Their
love, care and kindness has no bounds.
The biggest thank you to them all.
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. We are so happy to hear you feel like a part of our Trowbridge Oaks family and we are pleased that your parents had a wonderful time celebrating their 70th Wedding Anniversary. It is always nice to hear words like kindness being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Trowbridge Oaks Care Home

from Dave M (Brother of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident here for over 13 years and I can honestly say this place is absolutely brilliant. I have never had any issues with the staff or the care my brother receives. If there are any medical issues I am kept fully informed as to the problems and progress. I couldn't wish for a
better home for my brother to be in.
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. We are very happy to hear you can feel such ease knowing your brother is so well taken care of by our staff, especially over such a long period of time in our home. Thank you for choosing Trowbridge Oaks care home.

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Review of

Trowbridge Oaks Care Home

from Ann T (Friend of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What a lovely afternoon I spent with my former neighbour and friend on the 5th to celebrate him being 100! It has such a welcoming atmosphere. A lady with her dog was entertaining a group of residents when I arrived. This was followed by a game of dominoes with a very professional and efficient member
of staff. A lovely smiling lady passed around tea and birthday cake. It was a joy to see so many carers get up close and personal with my friend, making him smile. Such a wonderful gentleman deserves all the happiness he can get. Thank you.
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words, we are pleased to hear the 100th birthday celebrations went well! We hope to see you again soon.

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Review of

Trowbridge Oaks Care Home

from L M (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am generally pleased with my mother's care. The staff are very friendly and welcoming and treat Mum well, chatting with her and often having a laugh as Mum has a good sense of humour.
Mum hasn't been so well the last couple of months so doesn't often tend to join in the activities, which is a pity
as there is usually something going on and the organisers are very good.
Top marks for lovely food, which Mum really enjoys.
Reply from Grace Langfield, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after very well in our home. We hope to continue providing your Mum with the best possible care, and we will certainly pass your comments on to the manager.

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Review of

Trowbridge Oaks Care Home

from Virginia W (Niece of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A thoroughly enjoyable afternoon spent with an entertainer playing the accordion and the entertainment staff.
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are happy to hear you enjoyed the entertainment on offer. We are looking forward to seeing you again soon.

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Review of

Trowbridge Oaks Care Home

from C E (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review is regarding the recent fete. The place was buzzing with excitement. Lots of great food, stalls and even donkeys! The staff worked so hard to make the day enjoyable. Fun had by all.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review in regard to our recent fete. Please let us know if there is anything we can do to make your loved ones stay as comfortable and as excited as possible with more events like this.

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Review of

Trowbridge Oaks Care Home

from Rachel K (Granddaughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is incredible! They put on so many amazing events including the summer fete! All the staff are so kind, caring and fun. I couldn't ask for better people to look after my nana and grandad!
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “kind” and “caring” being used to describe our staff. We hope to continue providing your nana and grandad with the best possible care.

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Review of

Trowbridge Oaks Care Home

from Debra R (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank the staff for all their hard work in making the summer fete a high success despite the weather being bad. We managed to get Dad to come out of his room and he was tapping his hand along to the live music which he really enjoyed. It was a wonderful afternoon.
Reply from Eden Tomlinson, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review, we are glad to hear you enjoyed the summer fete at Trowbridge Oaks Care Home. We are looking forward to seeing you again.

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Review of

Trowbridge Oaks Care Home

from Michael L (Son of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trowbridge Oaks Fete Saturday 22nd July 2023.
Mum 93 has been at Trowbridge Oaks since February and we cannot thank everyone enough for the care and support she receives. She is content and very happy and loves being a member of your special family.
Now to the Fete - What a lovely family occasion;
inclement weather didn’t stop the festivities-in fact the weather made us move indoors and somehow brought us all closer together and there was a large turnout. The manager and her team worked really hard to put on a wonderful afternoon and the resident MC made sure all progressed smoothly. All the staff worked tirelessly to provide the many stalls culminating in a huge raffle! There was musical entertainment from a local guitarist/singer and mention must be made of the ’ in-house’ Ken and Barbie singers and dancers! The Mayor was in attendance and met many of the families. Overall a great day that hopefully secured much-needed funds.
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel like a part of our Trowbridge Oaks family. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review of

Trowbridge Oaks Care Home

from Sarah D (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for just over two weeks of respite. She was a nurse for 60 years and was very impressed with the quality of care provided. She also found her room and the lounge very comfortable and the food very tasty. The staff were very warm and caring.
Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for taking the time to leave your lovely review. We are so pleased that your mother was impressed with the delicious meals and the comfortable set-up at Trowbridge Oaks Care Home and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Trowbridge Oaks Care Home

from A M (Daughter of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Trowbridge Oaks Care Home is, in my experience, exemplary, the staff are respectful and very friendly. When mum first moved there she was quite withdrawn and it was difficult to communicate with her but being around other people really brought her out of herself.
I would highly
recommend Trowbridge Oaks for their excellent care
Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. We hope Trowbridge Oaks Care Home did everything possible to make the transition as easy as possible for your mum and we are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Awards / Recognitions (8)

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