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Care Homes Owned by Bupa Care Homes in Wiltshire

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Bupa Care Homes Locations in Wiltshire (1)

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1 Care Home owned by Bupa Care Homes in Wiltshire

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Trowbridge Oaks Care Home
West Ashton Road, Trowbridge BA14 6DW
9.691 Reviews
Bupa Care Homes
Trowbridge Oaks Care Home
"Thank you so much for the great care, kindness and support the team gave my mother Joyce during her 18 month stay following a stroke. The..."Read all 91 reviews

from £1,350 / week52 rooms

Location Type: Care Home

Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be... Read more

  • Older Person Care
  • Respite Care
  • Permanent Care
  • Nursing Care
  • Residential Care

Bupa Care Homes Reviews in Wiltshire (91)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.632) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 91 reviews matching selected criteria
Review of Trowbridge Oaks Care Home from Ann H (Daughter of Resident) published on 20 May 2026 Submitted via Website•
Overall Experience
Thank you so much for the great care, kindness and support the team gave my mother Joyce during her 18 month stay following a stroke. The team treated Joyce and the family kindly, sensitively and professionally at all times. Mum passed away in the early hours of Sunday 19th. May 2026 and their kindness continues.

The Home prides itself on being a family and indeed it is. We have felt very welcome every time we visited and have made many friends amongst the staff and the residents alike. We were kept informed every step of the way with Mum's care. She was always kept clean, comfortable, well nourished (The food is excellent.) and was encouraged without pressure to take part in the many varied activities which include live music, quizzes and group sessions aimed at improving dexterity of mind and body. We do not hesitate to recommend The Trowbridge Oaks to anyone who may need similar care. It is a happy caring place which Mum called home.

↩Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home

We appreciate you sharing your experience with our home. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are delighted to hear that our team have made a difference to your family's experience and we want our home to feel like a...  

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Review of Trowbridge Oaks Care Home from Edith W (Respite Resident) published on 15 May 2026 Submitted via Postal Card•
Overall Experience

We have enjoyed our 2 weeks respite in the care home - the staff are hard working and have been very caring. We shall miss them. I have been in room 36 which had one electric plug and had to bring extension cable for devices. The room has been cleaned once in 2 weeks. The bedside light very dim - difficult to read in bed! On the whole every effort has been made to make our stay very pleasant.

↩Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home

Thank you for your review. We are happy to hear that you enjoyed your stay and found all our staff to be caring. We will certainly pass your feedback regarding the plugs and light in the room on to the management team.

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Review of Trowbridge Oaks Care Home from Helen B (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card•
Overall Experience

Mums mobility became a problem and so two weeks respite was ideal. All the staff were most helpful and caring, helping um to settle in. She enjoyed time joining in with activities in the lounge and meeting other residents. Everyone was very friendly and our family.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

Thank you for your kind words. We are so pleased to hear how much your mother benefitted from some respite care at Trowbridge Oaks. We want our home to feel like a community, so it is wondaful to hear this reflected in your comments. Hopefully you will go away from this experience feeling like your mother received the best possible care.

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Review of Trowbridge Oaks Care Home from Valerie-Anne W (Daughter of Resident) published on 9 January 2026 Submitted via Website•
Overall Experience
My father is happy and feels well looked after at Trowbridge Oaks Care Home.
His medical needs are taken care of without worry on our side, the facilities are good and the staff really look after him well.
He's always satisfied with the food and the entertainment, and activities provided by Beth thoroughly enjoyed.
He describes all the staff as friends - so shout out to Jordan, Beth, Hannah, Ally, Lindsey, Lesley and everyone else who takes care of him so wonderfully.
Whilst his room and bathroom are on the small side for his needs, I have seen larger rooms and bathrooms in the property which gives me confidence that's all can be catered for.

As a family, we know he is in safe hands and well looked after, which is all we could ask for.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We're looking forward to creating many more happy memories with you and your family.

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Review of Trowbridge Oaks Care Home from T S (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card•
Overall Experience

The resident's Christmas Party :- everyone seemed to enjoy it the lounge was packed with all residents and family's. A singer sang various sang's a beautiful spread put on by kitchen also the activity table sale held by the activities co-ordinator all goods were made by residents.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

Thank your kind words. We are thrilled to hear that you enjoyed the Christmas party- our activities team works hard year round to make sure that our residents are engaged. We are also pleased to hear that you enjoyed the food. Thank you for joining us and we are looking forward to seeing you again.

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Review of Trowbridge Oaks Care Home from A B (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card•
Overall Experience

Attended a Christmas Fete, all staff were engaging with residents and family, making all feel welcome during the event. Food supplied very good spread. Residents involved with all activities throughout the afternoon, my father a (resident at the care home) is well cared for, all needs met for his care. Any help required for finance, necessary staff always willing to help, for dads care plan financal requirement.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

Thank you for taking the time to share your thoughts. We are delighted to hear that you enjoyed the Christmas fete and you had the chance to try the delicious food our chefs prepare. We want out home to feel like a community and it's great to hear that you are a part of it. Our staff will be...  

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Review of Trowbridge Oaks Care Home from Tracey G (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card•
Overall Experience

I find the Trowbridge Oaks a very welcoming care home and all residants are addressed by first name. The food is amazing and all freshley prepared + residants get a choice. Activities is amazing and the staff go above and beyond to pick fun things that help with stimulation + music to take them back to happy places. I would like mum up earlier as she likes to be out her room.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you feel at ease with your loved one in our care, we always strive for this. Thank you for recognising the dedication of our catering and activities team- they work very hard to make sure the residents feel at home. We will use this feedback to continuously improve our service.

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Review of Trowbridge Oaks Care Home from D B (Resident / Service User) published on 14 October 2025 Submitted via Postal Card•
Overall Experience

Have been treated with dignity over my estimate time in the Oaks.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

Thank you for your kind words. Thank you for recognizing the care and dedication of our team. Thank you for choosing Trowbridge Oaks for your stay.

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Review of Trowbridge Oaks Care Home from Graham L (Resident / Service User) published on 8 October 2025 Submitted via Postal Card•
Overall Experience

Treated with respectful dignity. All the time I am here I felt safe and cared for.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

Thank you for taking the time to leave your review. Hearing that our care brings you peace of mind truly means so much to us. Thank you for choosing Trowbridge Oaks for your stay.

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Review of Trowbridge Oaks Care Home from J C (Resident / Service User) published on 8 October 2025 Submitted via Postal Card•
Overall Experience

Treated with respect and dignity.

↩Reply from Natasha Burns-Leigh, Customer Service Advisor at Trowbridge Oaks Care Home

It's always encouraging to read reviews like this. It is always nice to hear words like 'dignity" and "respect' being used to describe our care. Please don't hesitate to reach out if there's anything more we can do.

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Review of Trowbridge Oaks Care Home from Damian S (Son of Resident) published on 19 September 2025 Submitted via Postal Card•
Overall Experience

My initial thoughts of the care home are very good. All staff are very helpful. My dads room is just what he needs. The food is perfect. The things to do help to stimulate Dads mind. Overall very good.

↩Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear words like "very helpful" being used to describe our care and staff. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible and we look forward to seeing you again soon.

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Review of Trowbridge Oaks Care Home from E B (Wife of Resident) published on 3 September 2025 Submitted via Postal Card•
Overall Experience

My husband seems to have settled in well and has made friends as much as he is able. Have only joined him for one Sunday lunch so far, which was lovely. As we had carers coming in at home 4 times a day, so, once in the Oaks took him a while to settle. He likes the activities, although he can't always remember what they are. Personal care is good, know he can be difficult at times. Sometimes his water is too far away from him to reach, his room is small, but OK, especially when most of the time is spent in the main room. We, as a family, are made to feel welcome. Hope this continues. When you ask husband if he is ok and happy, he generally says 'yes'. We do appreciate what the staff do for him, as it is not an easy job.

↩Reply from Fran Donno, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind review. We are pleased to hear that your husband has settled in well and it is lovely to hear that your Husband is receiving high standards of care. We are happy to hear you feel like a part of our Trowbridge Oaks family and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of Trowbridge Oaks Care Home from Sam G (Regular Volunteer) published on 4 June 2025 Submitted via Website•
Overall Experience

Wonderful home with caring staff. Activities are excellent and highly tailored to the needs and interests of residents. The atmosphere is bright and friendly with lots of love and laughter. I would highly recommend it.

↩Reply from Lisa Henderson, Customer Care Advisor at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear words like "Caring" being used to describe our Staff. It is great to hear that the activities are excellent. It is lovely to hear that you would recommend Trowbridge Oaks Care Home.

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Review of Trowbridge Oaks Care Home from Christine P (Wife of Resident) published on 15 April 2025 Submitted via Postal Card•
Overall Experience

I and my husband here worked all our lives in the NHS but never thought we'd need it! I visited many care homes and was not impressed. I now realise, twenty-five years later, that things have changed! Initially, I was determined to have my husband home, but came to realise that it would be impossible. Trowbridge Oaks is the next best thing! All the staff, carers, nursing, kitchen, household and maintenance, and admin all extremely caring and keep me involved and aware of my husband's care. The activities and stimulation are excellent! Thank you.

↩Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of Trowbridge Oaks Care Home from Chris B (Daughter-in-law of Resident) published on 15 April 2025 Submitted via Postal Card•
Overall Experience

The Trowbridge Oaks Nursing Home is exceptionally friendly to all residents and families. We have no issues with our family member residing here.

↩Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of Trowbridge Oaks Care Home from Robin P (Brother of Resident) published on 11 April 2025 Submitted via Postal Card•
Overall Experience

My brother has settled very well in Trowbridge Oaks and although no mobility takes far more notice of what is going on and joins in.

↩Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we hope Trowbridge Oaks care home did everything possible to make the transition as easy as possible for your brother and you all as a family. Please let us know if there is anything we can do to make your brothers stay as comfortable as possible.

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Review of Trowbridge Oaks Care Home from Simon B (Son of Resident) published on 8 April 2025 Submitted via Website•
Overall Experience
My Mum has been at Trowbridge Oaks for just over a year now and I am so pleased with the care she has received. It is nice when the staff are happy in their work and have a genuine interest in providing the best care for the residents that they can. This includes all the nurses, care assistants, reception staff, kitchen staff etc etc.

The atmosphere within the home is brilliant. After visiting my Mum, I can leave her in the capable hands of the staff knowing she will be well looked after and cared for, which is one less worry for me.

↩Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of Trowbridge Oaks Care Home from L C (Resident / Service User) published on 4 April 2025 Submitted via Postal Card•
Overall Experience

I have no complaints as am being looked after well. The staff are friendly and helpful and look after me well at all times.

↩Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. It is always nice to hear from our residents especially words like "well looked after", "friendly and helpful" being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of Trowbridge Oaks Care Home from S J (Daughter of Resident) published on 5 November 2024 Submitted via Website•
Overall Experience
My mum wasn't looking forward to going into respite but she said the staff were lovely, friendly and helpful, the food was very good, the home was kept very clean and she felt safe. She was also very complimentary about the nursing staff and added that she would be very happy to return next time. I noticed that the residents seemed to be enjoying the optional activities which were going on when we visited to check out the home, when my mum booked in and when we collected her.
There was a bit of a problem checking her in and trying to arrange payment, due to the staff members that normally dealt with this not being available but that was our only issue.

My mum is still talking positively about the experience several weeks after her return home so it must have been good.

↩Reply from David Mclean, Customer Service Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of Trowbridge Oaks Care Home from Phil H (Son of Resident) published on 31 October 2024 Submitted via Website•
Overall Experience
Mum was not with you very long before she passed away but in the 3 weeks she was there she was cared for extremely well and kept very comfortable.
Without exception all the staff were kind and caring often going in to chat with her.

My sister who visited daily to sit with Mum was also made to feel very welcome.

↩Reply from Maria Ricketts, Customer Care Adviser at Trowbridge Oaks Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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