Trowbridge Oaks Care Home, Trowbridge, Wiltshire
Trowbridge Oaks Care Home, Trowbridge, Wiltshire
Trowbridge Oaks Care Home, Trowbridge, Wiltshire

Trowbridge Oaks offers nursing and residential care, palliative and respite care. The highly trained staff also care for those with dementia, Parkinson’s disease and younger people who are physically disabled.

The garden at this well equipped modern home is fully wheelchair accessible and can be enjoyed by all residents on sunny days. A bright conservatory can be enjoyed whatever the weather. Many of the well-furnished bedrooms have garden views, and all have been furnished and decorated to create a homely feel.

A varied seasonal menu is prepared using fresh produce and there is always a hot or cold option. The chef also caters for individual tastes and special needs.

Residents are encouraged to get involved with home life, whether helping with light gardening, or spending time socialising at mealtimes.

Group: Bupa Care Homes

Person in charge: Tracy Williams (General Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Trowbridge Oaks Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Trowbridge Oaks Care Home has a Review Score of 9.2 (9.249)

The Review Score of 9.2 (maximum of 10) for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Trowbridge Oaks Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.576 for Trowbridge Oaks Care Home is calculated as follows: ( (72 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 118 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.673 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.4 Target = 0.673

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Trowbridge Oaks Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Trowbridge Oaks Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • more

Trowbridge Oaks, the entire team and everyone associated were amazing in the last seven weeks of my mum's life. We and she entered the 'care home environment' with some trepidation, given the adverse UK press reports, poor treatment and abuse patients had received!
Trowbridge Oaks and team gave Mum the most wonderful personal care and attention anyone could ask for. A brilliant team.
Mum finally passed in the arms of a nurse, her emotion for our loss was genuinely touching. We couldn't have asked for anything more.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home responded to this review on 09 Nov 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I hope that in time to come the fact that your mum was so well cared for will bring you some comfort.

My overall experience so far has been good, the staff seem efficient, friendly and caring. The nursing care is good and I have been kept informed of any changes in my mother's condition. The food seems good and adequate and I am very satisfied with my mother's care, as is she.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Trowbridge Oaks Care Home responded to this review on 02 Nov 2017:

Thank you for your review. It is lovely to know that your mum is happy and that you are kept up to date with any changes that arise with your Mother's condition, this must give you peace of mind knowing that she is well cared for.

I found the staff at Trowbridge Oaks to be wonderful. They really cared for, supported and showed love towards my mum in the short time she stayed there.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Trowbridge Oaks Care Home responded to this review on 13 Jun 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your kind review I will pass your comments onto the home.

I find the home to be excellent in the care of my mother-in-law who suffers from end stage dementia. The staff are very caring and are loyal to the home. There is not a constant change of staff as I have experienced when at a different home. All in all, I am very happy with the care and the home in general.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your relative settling in and positive experience you have with the home, we appreciate your comments and will share your comments with the home’s manager.

The Bupa Customer Care Team.

We are very happy with the care our Mum gets. She has many skin lotions etc to be treated with. We are always very pleased to find Mum is downstairs along with staff as Mum is very sociable and loves to be with other people.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the service and care you have been receiving, we appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My wife has been a resident for over three years, and I visit The Oaks every day. My observations are that the cleanliness is of a high standard. The staff are polite and show a high standard of care. The daily menu is always varied with the food being presented in a caring manner, especially as my wife is unable to feed herself. Entertainment, which is available on most days is always appreciated. The building and grounds are kept in a good condition.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife and I visit a friend who has been a resident for the last 2-2 and a half years every Monday, sometimes twice a week. We have always found he has been well looked after with very nice meals (almost like hotel service). There is an entertainment manager who discusses topical news items and organises afternoon events. I believe he works hard getting all these events together. My wife and I are well in our 70's and we would like to be residents if we had to and could afford it. Very pleasant staff as well.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Trowbridge Oaks Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very well run home. I have no worries about my brother when I am away.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home responded to this review on 26 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Overall, the care provided is good. The facilities are modern and the staff keep it clean.

How likely would you be to recommend Trowbridge Oaks Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home responded to this review on 26 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff were extremely helpful on arrival, we spoke with the duty manager who informed us of fee's and what is included at the care home. The manager then showed us around the facilities and a bedroom. The bedroom was fairly spacious and had a separate wash basin and toilet. The dining area was lovely, very comfortable and clean. The lounge area was warm, clean and really well decorated. The staff were very polite and welcoming. All areas of the building were very clean and the outside space is adequate.

How likely would you be to recommend Trowbridge Oaks Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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