Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW
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9.7 84 Reviews
  • Trowbridge Oaks Care Home, Trowbridge
Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care.

The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days.

A bright conservatory can be enjoyed whatever the weather. Many of the well-furnished bedrooms have garden views, and all have been furnished and decorated to create a homely feel.

A varied seasonal menu is prepared using fresh produce and there are always hot and cold options. The chef also caters for individual tastes and special needs.

Residents are encouraged to get involved with home life, whether helping with light gardening or spending time socialising at mealtimes.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Trowbridge Oaks Care Home'.

Care Provided by Trowbridge Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1325 – £1325
  • Self-Funded Nursing Care: £1525 – £1525
  • RESPITE Self-Funded Residential Care: £1460 – £1460
  • RESPITE Self-Funded Nursing Care: £1680 – £1680

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Trowbridge Oaks Care Home to find out the exact price for your requirements.

Contact Trowbridge Oaks Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Trowbridge Oaks Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Linda Watts (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (4)

Trowbridge Oaks Care Home Reviews (84)

9.7

Trowbridge Oaks Care Home has a Review Score of 9.7 (9.655) out of 10, based on 18 reviews in the last 2 years.
Over all time Trowbridge Oaks Care Home has 84 reviews.

Overall Experience
  • 51
  • 31
  • 2
  • 0
  • 0
Date Published
  • 84
  • 6
  • 11
  • 18
  • 66
Reviewer Connection to Trowbridge Oaks Care Home
  • 28
  • 17
  • 8
  • 5
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 81-84
Review from Wendy O (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care our Mum gets. She has many skin lotions etc to be treated with. We are always very pleased to find Mum is downstairs along with staff as Mum is very sociable and loves to be with other people.
Reply from Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the service and care you have been receiving, we appreciate your comments about our…read more
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Review from Norman M (Husband of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident for over three years, and I visit The Oaks every day. My observations are that the cleanliness is of a high standard. The staff are polite and show a high standard of care. The daily menu is always varied with the food being presented in a caring manner, especially as my
wife is unable to feed herself. Entertainment, which is available on most days is always appreciated. The building and grounds are kept in a good condition.
Reply from Simone Berkeley, Customer Service Advisor at Trowbridge Oaks Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Les F (Daughter of Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the care provided is good. The facilities are modern and the staff keep it clean.
Reply from Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Hannah J (Great-Niece of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were extremely helpful on arrival, we spoke with the duty manager who informed us of fee's and what is included at the care home. The manager then showed us around the facilities and a bedroom. The bedroom was fairly spacious and had a separate wash basin and toilet. The dining area was lovely,
very comfortable and clean. The lounge area was warm, clean and really well decorated. The staff were very polite and welcoming. All areas of the building were very clean and the outside space is adequate.
Reply from Rachel Elliott, Customer Service Administrator at Trowbridge Oaks Care Home
Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Trowbridge Oaks Care Home is calculated as follows: ( (141 Excellents x 5) + (59 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 206 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

Trowbridge Oaks Care Home offers lots of modern conveniences to make life as comfortable as possible. Each room is comfortably equipped with en-suite facilities and the dining rooms have attractively set tables with a bright and airy feel.

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Awards / Recognitions (7)

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Meet the Team (9)

Linda

Linda Watts

Job Title: Home Manager Joined: 2008

I have been a care home manager within Bupa for many years – working at care homes in Shockerwick, Chippenham and Cirencester. I joined the team at Trowbridge Oaks in January 2022.


Before I become a care home manager, I was deputy manager in one of our Bupa care homes for 2 years.
I qualified as a registered nurse in 2002. I trained and worked in Salisbury Hospital and then moved into the care home sector. I always wanted to work in a care home due to my experiences as a young child visiting the care home which my aunt and uncle owned. In my teenage years, I helped care for my grandmother which further confirmed that I wanted to become a nurse.
What I enjoy most about working in care services is being able to help others, whether that be residents, family members or my colleagues, and the satisfaction that this brings. No day is the same and I am grateful that I get to work in an environment that is person and family-centric.


I live locally to the care home – in Westbury.
Outside of work, I enjoy spending time with my daughter and partner.


I have a passion for anything science fiction and I love visiting theme parks with my family.

Mike

Mike Saludsong

Job Title: Deputy Manager Joined: 2003

I have been a registered nurse at Trowbridge Oaks for more than 20 years and was appointed as deputy manager in June 2022.


I have a hospital background, with years of experience as a registered nurse. I made the decision to move to the care sector and fell in love with it.


I enjoy the challenge and responsibility of providing the right level of care for our residents and I find the experience very rewarding.


I live locally to the care home – in Trowbridge. I love spending time with my family when I am not at work.

Beth

Beth Powlesland

Job Title: Activities Co-ordinator Joined: 2024

Before working with Bupa, I was working in the Health and Wellbeing sector through Dance and Holistic Massage. I have always been passionate about person-centred work and about helping people access a better quality of life. My Grandad was in a care home for the end of his life and seeing the team at his care home look after him inspired me to look for work in the care sector. The best part about the job is the people! I’m enjoying connecting with the residents, trying to understand what would bring them joy and fulfilment, as well as hearing about their lives. Our staff team is really welcoming, friendly and hard-working and I’ve loved being embraced into the heart of the home by everyone

Rachael

Rachael Ward

Job Title: Activities Co-ordinator Joined: 2025

I joined the team at Trowbridge Oaks in June 2025. My background is predominantly in education; I’ve taught in senior schools in England and Australia but also been a Head of Year within a primary school setting. I love talking to and helping people so thought many of my skills from teaching would be transferrable to a care home setting.


I really enjoy spending time with the residents - whether this be chatting to them about their past experiences (the history teacher in me loves this!) or seeing them get involved in and enjoying the activities on offer.


My partner James and I have recently moved to Wiltshire from Essex – we have bought close to Melksham. We love to travel (I’ve lived in Australia, Canada and South Africa), enjoy finding new places to eat and play and watch a range of sports.

Suzanne

Suzanne Hale

Job Title: Head Chef Joined: 2015

I joined Trowbridge Oaks in 2015 as a kitchen assistant and was promoted to head chef in August 2023.


I attended Clarendon School where I studied home economics as an option for my exams and have enjoyed cooking ever since. I owned a coffee shop for 2 years which I thoroughly enjoyed running. I loved getting to engage with my customers. I then became a manager in a canteen for around 2 years. After which I started at Trowbridge Oaks as a kitchen assistant and worked my way up.


What I enjoy the most about my job is that every day is different. The most enjoyable bit about working in care services is knowing that everything you do is helping others. It’s also an honour to work with people that are so kind and make you smile everyday and to know what you do is always appreciated.


I have 4 daughters and 6 grandchildren, who I enjoy spending time with. My hobbies outside of work are gardening and baking. My family and friends are constantly asking me to make cakes for birthdays and special occasions. I also enjoying watching game shows and cooking programmes.

Lesley

Lesley Broughton

Job Title: Accounts Administrator Joined: 2025

I joined the team at Trowbridge Oaks in 2025 as an accounts administrator.


I have worked in the retail/hire trade for the last 10 years as an accounts/finance administrator, and before that, I worked for a charity that helped disadvantaged people get back into work and lead more independent lives.


While working at the charity, I felt I was making a difference to the lives of the clients we were helping, and I felt I could continue to make a difference when I moved to the care sector.


I live in Trowbridge, and I have 3 cats. My daughter and her fiancé moved in with me after my husband passed away. I have 3 adult children and 4 grandchildren who keep me occupied, and I have just started trying some crafts.

Jordan

Jordan Argyle

Job Title: Receptionist and Engagement Champion Joined: 2022

I spent five years working for the NHS, first as a receptionist, then as a clinical coder and finally as a healthcare assistant. I’ve always loved helping people, so when I moved to Trowbridge, I thought I would see what working in the care home sector was like. It was the best decision I have made! I love my job; every day is different, and we are lucky to have such an incredible team.

Chloe

Chloe Parfitt

Job Title: Housekeeping Supervisor Joined: 2022

I have worked for Bupa since April 2022 but have been working in this new role as a housekeeping supervisor since June 2024.


I started as a care assistant at Trowbridge Oaks and I did this for around a year and a half then I decided I wanted to do a bit of housekeeping as well as care so I did a bit of both for a few months but then I made the decision to fully come off of care to go fully into housekeeping in March 2024, this is what lead me to my current role as a housekeeping supervisor.


I originally started my first ever job in a care home setting when I was 18, I started as a housekeeper in a care home but after a few months of working in the care home I found myself wanting to be on the care side more so that’s what started my journey as a carer off and I have worked in a few homes as a care assistant and even once in the community as a senior care assistant before I found my job at Trowbridge oaks.


The thing I enjoy most about working in the care home is spending time with all the residents and their families ensuring they have everything they need and helping to create a nice, homely environment.


I live locally to Trowbridge in Westbury with my partner and our dog. Outside of work, I have a passion for nails, so I also do nails for people from my little salon in my house and have been qualified in nail treatments since June 2023.

Charlie

Charlie Ryan

Job Title: Maintenance Operative Joined: 2025

I have been doing maintenance work for around 10 years both in schools and in the building industry,


When I found out about the maintenance role at Bupa, I thought it would be an exciting new challenge for me. I really enjoy working with my colleagues and the residents.


I live close to the care home with my lovely partner and two little boys. Outside of work I enjoy socialising with friends, playing skittles and enjoying quality family time.

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