Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW
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9.7 84 Reviews
  • Trowbridge Oaks Care Home, Trowbridge
Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care.

The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days.

A bright conservatory can be enjoyed whatever the weather. Many of the well-furnished bedrooms have garden views, and all have been furnished and decorated to create a homely feel.

A varied seasonal menu is prepared using fresh produce and there are always hot and cold options. The chef also caters for individual tastes and special needs.

Residents are encouraged to get involved with home life, whether helping with light gardening or spending time socialising at mealtimes.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Trowbridge Oaks Care Home'.

Care Provided by Trowbridge Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1325 – £1325
  • Self-Funded Nursing Care: £1525 – £1525
  • RESPITE Self-Funded Residential Care: £1460 – £1460
  • RESPITE Self-Funded Nursing Care: £1680 – £1680

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Trowbridge Oaks Care Home to find out the exact price for your requirements.

Contact Trowbridge Oaks Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Trowbridge Oaks Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Linda Watts (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (52)
  • Single Rooms with Ensuite Wet Room (4)

Trowbridge Oaks Care Home Reviews (84)

9.7

Trowbridge Oaks Care Home has a Review Score of 9.7 (9.655) out of 10, based on 18 reviews in the last 2 years.
Over all time Trowbridge Oaks Care Home has 84 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Trowbridge Oaks Care Home
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Total of 84, showing 41-60
Review from C H (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very impressed with Trowbridge Oaks Care Home. It is well run with attentive and caring staff who treat their residents with respect. Visitors pre-covid received a warm welcome whenever they visited at any time of the day.
The Oaks has a calm and friendly atmosphere and the interiors are
bright and clean. There's a lot of natural light in the residents' rooms. What we particularly liked is that the bedroom doors are open so residents can see activity in the corridors.
Since The Oaks closed its doors to visitors they have become tech-savvy and we have deeply appreciated the weekly facetime calls. They have done a fantastic job keeping residents safe and we would highly recommend them.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home
Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we…read more
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Review from Stephen M (Son of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The visit went extremely well.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Trowbridge Oaks Care Home
Thank you for taking the time to leave us kind feedback, we really appreciate it.
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Review from S R (Son of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff is very friendly and informative, respectful, and caring.
Reply from Stephen Rondel, Customer Adviser on behalf of the team at Trowbridge Oaks Care Home
Thank you for your feedback. We are always happy to help.
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Review from M M (Wife of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It seems the Oaks has got it just right. Good care, kindness, and a happy atmosphere. The staff is always cheerful, especially so during this very difficult time we are all experiencing. Well done!
Reply from Stephen Rondel, Customer Adviser on behalf of the team at Trowbridge Oaks Care Home
Thank you for such kind words. We are glad to help you and your family through such a difficult time.
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Review from D G (Husband of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 5 months, I was extremely pleased to be offered a garden visit to see my wife. Much care and thought for myself and my wife and keeping to the lockdown rules on social distancing and hygiene. The staff at the Oaks Care Home are very friendly and helpful to my wife and all our family. We feel she
is looked after extremely well.
Reply from Stephen Rondel, Customer Adviser at Trowbridge Oaks Care Home
We are glad to help you and your family through such a difficult time.
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Review from B D (Son-in-law of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well, the Trowbridge Oaks certainly pulled out all the stops today. Arrangements had been made for my wife to visit her mother (100 yrs old) in a protected area in the home garden. They managed to get mother-in-law into a wheelchair (first time out of bed for a year) to meet up without any noticeable
difficulty. The meeting lasted forty-five minutes. All COVID-19 precautions were in place, and more. Staff were excellent in carrying out their duty.
Reply from Greta Narbutaityte, Customer Advisor at Trowbridge Oaks Care Home
Thank you for trusting us with your mother-in-law's care. We really appreciate your kind words.
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Review from Lisa R (Daughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum, unfortunately, needed to go into care during a challenging time for everyone, but the care and attention she has received from all the amazing carers at Trowbridge Oaks has been second to none. The nurses are incredible, going above and beyond to support Mum and the relationship between Mum and
her carers is lovely. We had never anticipated having to contemplate a care home and certainly, Mum was always very independent and wanted to stay in her own home. Now, she feels safe and secure which is an immense relief for me. Mum’s happy, I’m happy, what more is there to say.
Reply from Emily Wilson, Customer Services Adviser at Trowbridge Oaks Care Home
We really appreciate you taking the time to leave us such lovely comments regarding Trowbridge Oaks Care Home. We are so glad to help you and your family through such a difficult time, and we hope…read more
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Review from Paul J F (Son of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I write to praise the care that the team at Trowbridge Oaks have given my mother, over the last two and a half years that she has lived at the home.
The lockdown has presented many challenges, and the staff have risen to each one.
My mum was 90 on the 10th of June this year. Due to current restrictions,
we were obviously not able to celebrate the day with her.
The staff were again brilliant, they made her feel very special, made a real fuss of her, which she loved.
There were bunting, balloons and a fabulous cake made by the kitchen staff.
The family sent her a video wishing her well, which was played to her on several occasions, and we had the opportunity throughout the day to see her and chat through a video link. I have not seen her so happy for ages.
After the day was over the home sent through photos and video footage of the day.
It made what was destined to be a sad occasion into a happy one for my mum and the entire family.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
We really appreciate you taking the time to leave us such lovely comments.
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Review from I H (Son of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since the Covid-19 pandemic, Trowbridge Oaks initially organised sending email pictures and generally keeping me in the loop and within a month started weekly Facetime calls with my mother (she is getting used to the tech now). I would like to thank all the staff at Trowbridge Oaks for their hard work
during this very difficult, extraordinary time they find themselves in, not to mention how hard it must be explaining to the residents why no relative visitation.
With Covid-19 aside I have always found staff friendly and helpful and when things maybe don't quite go as planned they are receptive to what everyone's needs are.
Thank you to the whole team and hope we can get back to somewhere close to normality soon.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we…read more
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Review from Helen (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Trowbridge Oaks since the beginning of the year and we have all been very impressed with all the care he has received. From the initial enquiry, through to moving in, the administration and communication was excellent and really put our minds at ease. Since then, the care he has received
on a daily basis has been outstanding and we are so glad that we took the decision to move him there. The friendly, experienced and approachable nurses are always available to discuss his health and general well-being with us and all of the carers work hard to make sure he is comfortable and very well looked after. The home is always immaculately clean and the food is excellent. In addition, the entertainment at the home is very well planned and enjoyable, for relatives and residents.
Although it has been very difficult for us not to see Dad during the lockdown, we have been reassured by regular FaceTime calls over the past few months and we know that he is getting the best care.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
We really appreciate you taking the time to leave us such lovely comments, thank you.
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Review from Anne G (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trowbridge Oaks have taken great care of my mother for a couple of years now. She is 97-years-old with great physical needs, and her care has been exemplary. The staff are all supportive and loving, helping her with all her daily needs. As a family, we could no longer physically take care of her,
and Trowbridge Oaks staff have stepped in to do everything necessary to provide the round-the-clock care we could no longer provide. We are confident she is surrounded by people who genuinely care for her and give her all the loving support they can. The care doesn't stop with the nursing routine but includes a regular variety of entertainment which she can join in whenever she wishes.
When the Covid-19 pandemic began to hit the UK, Trowbridge Oaks quickly shut the home down to visitors, thus ensuring maximum safety of residents. They have had no cases of the virus, thanks to this rapid shut-down and constant vigilance. Family video calls were quickly established which are wonderful.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.
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Review from Pat K (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father as been here for the end of life care on Monday 20th January. He has settled in very well and the care he is receiving is brilliant. All the staff that work here are great. Nothing is too much trouble. Communication with the nursing staff is very good and they are very sensitive to our concerns
and feelings. At least I can go home knowing my dad is being cared for and is in the best place.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you for trusting us with your fathers care. We really appreciate the lovely feedback.
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Review from S M (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was good to see mum was moved to the lounge while ongoing work was being carried out this enabling us to chat to. The entertainments coordinator was able to direct us to a relation who is now a resident in this care home.
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Review from Charles H (Son of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was been in Trowbridge Oaks for the last 3 weeks and has settled in very well. There is a warm welcome for everyone and excellent care staff and support for all the residents.
Reply from Catherine Smith, Senior Marketing & Development Manager at Trowbridge Oaks Care Home
It's great to hear your father has settled in well. Thank you for leaving such a lovely review. Best wishes for the future.
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Review from D M (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent the day with Mum and had a great time. Thank you all for your hard work. The day time activity was fantastic, the food was really yummy and Mum enjoyed hers. The staff team are truly amazing - the respect shown to residents is inspiring and an example to other services. I can see that my mum
is happy and content and this is all I could ask for.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you for trusting us with your mother's care. We are very pleased to hear you are happy with the quality of our care.
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Review from K K (Brother of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my sister, with her conditions, is treated very well. It is hard for the staff to cater for everyone's needs and demands, but they try very hard to please, with a smile on their faces.
Well done.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your kind words, Kev.
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Review from M B (Daughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant evening, very well catered. The entertainment was very good. A good selection of food and drink, staff interacted with everyone and looked after residents who didn't have any family with them.
A great evening, many thanks, the Oak's team.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your review, Marina. We are happy to hear you enjoyed your evening with us.
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Review from Phoebe E (Granddaughter of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan loves it here and the staff are excellent.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you, Pheobe. We really appreciate your feedback.
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Review from J C (Son of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support for my mother is second to none. The BBQ organised in the garden was marvellous. All the staff were so caring and attentive to all residents to make the evening so sociable for visitors.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you, John. We really appreciate your praise. We are also very glad to hear that you feel like your mother is well looked after.
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Review from Margaret H (Friend of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy coming to the Oaks it is so clean and so very friendly. All the residents look so happy and are looked after so well. I would certainly recommend it to anybody and would look forward to coming here myself.
Reply from Greta Narbutaityte, Customer Adviser at Trowbridge Oaks Care Home
Thank you for your kind words, Margaret. We really appreciate you taking the time to leave this review.
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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Trowbridge Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.655 for Trowbridge Oaks Care Home is calculated as follows: ( (141 Excellents x 5) + (59 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 206 Ratings = 4.655
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Trowbridge Oaks Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 Oct 2025

Trowbridge Oaks Care Home offers lots of modern conveniences to make life as comfortable as possible. Each room is comfortably equipped with en-suite facilities and the dining rooms have attractively set tables with a bright and airy feel.

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Awards / Recognitions (7)

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Meet the Team (9)

Linda

Linda Watts

Job Title: Home Manager Joined: 2008

I have been a care home manager within Bupa for many years – working at care homes in Shockerwick, Chippenham and Cirencester. I joined the team at Trowbridge Oaks in January 2022.


Before I become a care home manager, I was deputy manager in one of our Bupa care homes for 2 years.
I qualified as a registered nurse in 2002. I trained and worked in Salisbury Hospital and then moved into the care home sector. I always wanted to work in a care home due to my experiences as a young child visiting the care home which my aunt and uncle owned. In my teenage years, I helped care for my grandmother which further confirmed that I wanted to become a nurse.
What I enjoy most about working in care services is being able to help others, whether that be residents, family members or my colleagues, and the satisfaction that this brings. No day is the same and I am grateful that I get to work in an environment that is person and family-centric.


I live locally to the care home – in Westbury.
Outside of work, I enjoy spending time with my daughter and partner.


I have a passion for anything science fiction and I love visiting theme parks with my family.

Mike

Mike Saludsong

Job Title: Deputy Manager Joined: 2003

I have been a registered nurse at Trowbridge Oaks for more than 20 years and was appointed as deputy manager in June 2022.


I have a hospital background, with years of experience as a registered nurse. I made the decision to move to the care sector and fell in love with it.


I enjoy the challenge and responsibility of providing the right level of care for our residents and I find the experience very rewarding.


I live locally to the care home – in Trowbridge. I love spending time with my family when I am not at work.

Beth

Beth Powlesland

Job Title: Activities Co-ordinator Joined: 2024

Before working with Bupa, I was working in the Health and Wellbeing sector through Dance and Holistic Massage. I have always been passionate about person-centred work and about helping people access a better quality of life. My Grandad was in a care home for the end of his life and seeing the team at his care home look after him inspired me to look for work in the care sector. The best part about the job is the people! I’m enjoying connecting with the residents, trying to understand what would bring them joy and fulfilment, as well as hearing about their lives. Our staff team is really welcoming, friendly and hard-working and I’ve loved being embraced into the heart of the home by everyone

Rachael

Rachael Ward

Job Title: Activities Co-ordinator Joined: 2025

I joined the team at Trowbridge Oaks in June 2025. My background is predominantly in education; I’ve taught in senior schools in England and Australia but also been a Head of Year within a primary school setting. I love talking to and helping people so thought many of my skills from teaching would be transferrable to a care home setting.


I really enjoy spending time with the residents - whether this be chatting to them about their past experiences (the history teacher in me loves this!) or seeing them get involved in and enjoying the activities on offer.


My partner James and I have recently moved to Wiltshire from Essex – we have bought close to Melksham. We love to travel (I’ve lived in Australia, Canada and South Africa), enjoy finding new places to eat and play and watch a range of sports.

Suzanne

Suzanne Hale

Job Title: Head Chef Joined: 2015

I joined Trowbridge Oaks in 2015 as a kitchen assistant and was promoted to head chef in August 2023.


I attended Clarendon School where I studied home economics as an option for my exams and have enjoyed cooking ever since. I owned a coffee shop for 2 years which I thoroughly enjoyed running. I loved getting to engage with my customers. I then became a manager in a canteen for around 2 years. After which I started at Trowbridge Oaks as a kitchen assistant and worked my way up.


What I enjoy the most about my job is that every day is different. The most enjoyable bit about working in care services is knowing that everything you do is helping others. It’s also an honour to work with people that are so kind and make you smile everyday and to know what you do is always appreciated.


I have 4 daughters and 6 grandchildren, who I enjoy spending time with. My hobbies outside of work are gardening and baking. My family and friends are constantly asking me to make cakes for birthdays and special occasions. I also enjoying watching game shows and cooking programmes.

Lesley

Lesley Broughton

Job Title: Accounts Administrator Joined: 2025

I joined the team at Trowbridge Oaks in 2025 as an accounts administrator.


I have worked in the retail/hire trade for the last 10 years as an accounts/finance administrator, and before that, I worked for a charity that helped disadvantaged people get back into work and lead more independent lives.


While working at the charity, I felt I was making a difference to the lives of the clients we were helping, and I felt I could continue to make a difference when I moved to the care sector.


I live in Trowbridge, and I have 3 cats. My daughter and her fiancé moved in with me after my husband passed away. I have 3 adult children and 4 grandchildren who keep me occupied, and I have just started trying some crafts.

Jordan

Jordan Argyle

Job Title: Receptionist and Engagement Champion Joined: 2022

I spent five years working for the NHS, first as a receptionist, then as a clinical coder and finally as a healthcare assistant. I’ve always loved helping people, so when I moved to Trowbridge, I thought I would see what working in the care home sector was like. It was the best decision I have made! I love my job; every day is different, and we are lucky to have such an incredible team.

Chloe

Chloe Parfitt

Job Title: Housekeeping Supervisor Joined: 2022

I have worked for Bupa since April 2022 but have been working in this new role as a housekeeping supervisor since June 2024.


I started as a care assistant at Trowbridge Oaks and I did this for around a year and a half then I decided I wanted to do a bit of housekeeping as well as care so I did a bit of both for a few months but then I made the decision to fully come off of care to go fully into housekeeping in March 2024, this is what lead me to my current role as a housekeeping supervisor.


I originally started my first ever job in a care home setting when I was 18, I started as a housekeeper in a care home but after a few months of working in the care home I found myself wanting to be on the care side more so that’s what started my journey as a carer off and I have worked in a few homes as a care assistant and even once in the community as a senior care assistant before I found my job at Trowbridge oaks.


The thing I enjoy most about working in the care home is spending time with all the residents and their families ensuring they have everything they need and helping to create a nice, homely environment.


I live locally to Trowbridge in Westbury with my partner and our dog. Outside of work, I have a passion for nails, so I also do nails for people from my little salon in my house and have been qualified in nail treatments since June 2023.

Charlie

Charlie Ryan

Job Title: Maintenance Operative Joined: 2025

I have been doing maintenance work for around 10 years both in schools and in the building industry,


When I found out about the maintenance role at Bupa, I thought it would be an exciting new challenge for me. I really enjoy working with my colleagues and the residents.


I live close to the care home with my lovely partner and two little boys. Outside of work I enjoy socialising with friends, playing skittles and enjoying quality family time.

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