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Care Home Owned by Bupa Care Homes in Staffordshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Staffordshire

Only the locations & reviews in Staffordshire for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10373 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Staffordshire (1)

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1 Care Home owned by Bupa Care Homes in Staffordshire
Aston Court Care Home

Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF 

9.7 57 reviews
"I have nothing but praise for the staff & the way they care for my husband. He is treated with dignity & kindness from all the staff. I…"   Read all 57 reviews
Location Type Care Home

Aston Court offers long-term residential, nursing, convalescence, palliative and respite care. Aston Court takes pride in ensuring that its often frail residents can enjoy a safe and comfortable setting and the purpose-built home is surrounded by… Read more about Aston Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 52 Rooms
  • from £1,100 / week

Bupa Care Homes Reviews in Staffordshire (57)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.678) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Reviewer Connection to Bupa Care Homes
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Review of

Aston Court Care Home

from J K (Granddaughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very approachable and friendly. They care about my granddad. He is encouraged to participate in all parts of the care home life. Granddad enjoyed pompom making but loved the gardening. The staff supported him in planting plants into pots. They talked to him. Granddad loved this, and this
helped his communication as he told us lots of details about the activity. Thank you.
Reply from Lisa Henderson, Customer Care Advisor at Aston Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Grandad in our care. It is always nice to hear words like "Approachable" and "Friendly" being used to describe our Staff. It is lovely to hear your Grandad is loving the activities especially the gardening. We hope to continue providing your Grandad with the best possible care.

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Review of

Aston Court Care Home

from Judith H (Wife of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff & the way they care for my husband. He is treated with dignity & kindness from all the staff. I would have no problem in recommending Aston Court Care Home.
Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well. Please let us know if there is anything else we can do to make your Husband's stay as comfortable as possible.

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Review of

Aston Court Care Home

from Linda W (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Aston Court Care Home since December 2024. Her care in this period has been very good. The carers and nurses are all very helpful and obliging. My mother has settled in well.
Reply from Lisa Henderson, Customer Care Advisor at Aston Court Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Helpful" and "Obliging" being used to describe our Staff. It is great to hear that your Mother has settled in well at Aston Court Care Home. We hope to continue providing your Mother with the best possible care.

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Review of

Aston Court Care Home

from Diane R (Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am here at Aston Court nursing home for residential recuperation after a heart valve procedure. It is very pleasant, comfortable, clean, bright, quiet, peaceful and in lovely grounds. Staff are wonderful, kind, caring, respectful, cheerful, helpful, patient, efficient and hard-working. Residents are
provided with singalongs & activities they clearly enjoy. I have around 12/13 allergies to foods, some severe causing anaphylactic reactions but the kitchen staff are very careful and have protected me. I am well looked after here. Decent variety of meals or one can ask for something different. Size of meals is good, even for me. I recommend Aston Court and would come again if needed.
Reply from Maria Ricketts, Customer Care Adviser at Aston Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Cheerful" and "Helpful" being used to describe our care. We hope to continue providing you with the best possible care.

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Review of

Aston Court Care Home

from Anthony S (Respite Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arrived for two weeks of respite care but stayed for six due to unforeseen circumstances. I was warmly welcomed, escorted to my room and helped to unpack. My room was adequate, neat and tidy and the bed comfortable. At mealtimes, I was called for and directed where to sit. I found the menu to be very
good and varied and tasted very nice. I thoroughly enjoyed myself at Aston Court Care Home.
Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

We appreciate you taking the time to leave us your kind words. We are pleased to hear that you felt so welcome and that you felt like a part of our Aston Court family. It is lovely to hear that you were impressed with your comfortable room, delicious meals and the support from our staff. Thank you for choosing Aston Court Care Home for your stay.

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Review of

Aston Court Care Home

from Sue W (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the manager and her team at Aston Court Care Home enough. The care our mom received was the best we could ever wish for. Respect and compassion were shown to Mom throughout by all staff not only for Mom but also to us all. We really appreciated what you did for us between the tears and
laughter.
You made a tough time a lot easier with privacy and your support throughout. Keeping us updated at every stage. Thank you all so much! You are all wonderful people, I mean this from my heart.
Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are so pleased that you felt supported through these times. We are so happy to hear you felt like a part of our Aston Court family and that your mom was treated with respect and compassion throughout. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Aston Court Care Home

from Jennifer M (Niece of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the staff enough for the wonderful care they gave my aunt for the four years she was at Aston Court. The standard of care was excellent and the homely feel of the place made it easy to visit and talk to staff. We were kept informed and always contacted for the slightest concern.
My
aunt's final days at the home saw compassion, care and respect for her. Sadly she passed away but the carers were with her to the end.
Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you were kept well-informed and you felt supported through these times. It is always nice to hear words like "Compassion" and "Respect" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review of

Aston Court Care Home

from S M (Son of Resident) published on 3 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fabulous place for my mum!
Visited several times with my fiancé and really appreciate the ongoing care for my mum!
Plus the weekly talks we have with my mum; thanks so much to all of you and we will see you soon.
Reply from Fran Donno, Customer Service Adviser at Aston Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and that she is enjoying her time with us at Aston Court Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review of

Aston Court Care Home

from M A (Respite Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My whole experience at Aston Court has been excellent. Right from when I first arrived to the final week.
I resided for respite after major hip surgery and have found the care excellent.
The carers and management have been very supportive and encouraging and made my stay very pleasant.
Reply from Maria Ricketts, Customer Care Adviser at Aston Court Care Home

Thank you for your kind words. We are glad to have helped you through your recovery with us and we hope we made your respite stay comfortable. Thank you for choosing Aston Court for your stay.

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Review of

Aston Court Care Home

from A M (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my father receives. His needs are met on all levels - staff are polite and caring.
Reply from David Mclean, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear words like "staff are polite and caring" being used to describe our care. We hope to continue providing your father with the best possible care.

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Review of

Aston Court Care Home

from Susan B (Daughter of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted into Aston Court in October 2022. This was such a hard decision for myself, my son and my daughter. We had looked after Mum at home for almost six years as she had developed Alzheimer's and we could no longer cope. The care and kindness that all staff have shown to my mum is outstanding.
She is 95 years old, and still fighting, and I cannot praise the staff enough. We walk away happy when we visit Mum, knowing she is happy and cared for.
Reply from Rosie Smith, Customer Advisor at Aston Court Care Home

Hello and thank you for leaving such a lovely review for the staff at Aston Court Care Home. We appreciate that this is a tough decision for every family and are happy that the home and staff have made this transition smoother. It is always wonderful to hear our care described as "outstanding" and feel proud that your mother is so well cared for. We are pleased that you can trust the home and walk away happy knowing Mum is cared for there. We hope she continues to enjoy her stay!

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Review of

Aston Court Care Home

from Paul R (Son of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On arrival to the care home my mum's overall health was very poor. Her health and well-being have improved greatly since arrival. My mum has made friends and now spends her days in the communal area and engages with the many activities. She enjoys the food and all the cups of tea. My mum is very happy
at Aston Court and considers the care home to be her new home. She enjoys talking with the staff and as a family we could not be happier. Thank you.
Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your comments. It is really amazing to hear that the quality of care that our staff have provided to your mum has increased her quality of life so much. Please let us know if there is anything else we can do to make her stay as comfortable as possible.

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Review of

Aston Court Care Home

from Sharon W (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since our mom has been a resident of Aston Court Care Home, she has been made welcome and always treated like a family member. With encouragement, she has started taking an active part in the activities. She is always happy when we visit and her mobility has improved.
Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. We are so pleased to hear that since coming into our care at Aston Court, your mom's health and ability have improved and we only hope to help her further with this. We are happy to hear your mom feels like a part of our family and please do let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review of

Aston Court Care Home

from George V (Godfather of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to say how warm and wonderful the home is. The staff are just absolutely fantastic, they make you very welcome when we are visiting. God bless you.
Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for your kind words. We are so pleased to hear such high words spoken about our staff and the home, especially in relation to their kind mannerisms and treatment of both residents and visitors. We will certainly pass your comments on to the manager.

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Review of

Aston Court Care Home

from Jayne W (Friend of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly staff who integrate with residents in a caring manner. Residents are treated with respect and cared for very well. When I visited, you can see the interaction between staff members and residents is very good, 'natural'! The home is always very clean and well cared for.
Reply from Grace Langfield, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from friends and family members feeling like their loved ones, and other residents in the home, are cared for and treated with the utmost respect. We are looking forward to seeing you again.

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Review of

Aston Court Care Home

from Ben B (Grandson of Resident) published on 14 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly, words cannot express enough just how incredible this care home is! Having moved my nan from another nursing home where she was left in bed and rapidly went downhill - we moved her to Aston Court in October and since then she has become a different person! She is happy, smiley and has 'come
back to life'. The attention to detail that the staff provide here is outstanding. They really do care, even when they have so much to deal with they have time for you as relatives and keep you informed about everything. The activities are exceptional and the activities coordinators go above and beyond for the residents. Thank you to everyone at Aston Court. It really is a special place!
Reply from Rebecca Kellegher, Customer Service Adviser at Aston Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Nan in our care at Aston Court. It is really pleasing to hear she has "come back to life" since moving in with us. If there is anything more we can do to make her stay as comfortable as possible please don't hesitate to let us know.

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Review of

Aston Court Care Home

from G B (Friend of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with everything. Cannot fault anything. The home is always clean. All the staff are very friendly in all departments. There always seems plenty going on to keep the residents occupied so they do not get bored.
Reply from David Mclean, Customer Service Adviser at Aston Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and look forward to seeing you again soon.

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Review of

Aston Court Care Home

from Michael J (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfactory, well organised, caring and pleasant staff.
Reply from David Mclean, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review of

Aston Court Care Home

from Richard W (Nephew of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Communication has definitely improved since covid restrictions lifted. I receive newsletters and phone calls which keep me updated. Overall I think the faculty is good. I do think that my relative would benefit from more activities that take him out. I do of course appreciate the costs and the effect
on resources but would be good if possible to consider.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Aston Court Care Home

Thank you for your feedback. I will of course pass your comments about trips out of the home on to the management team. Please let us know if there is anything else we can do to make your loved one as comfortable as possible in our care.

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Review of

Aston Court Care Home

from Andrew S (Son of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers at Aston Court care home are always polite friendly and helpful, a very professional team making you feel welcome with every visit. As you would expect sanitation hygienic checks are conducted quickly in reception on arrival, for the safety of residents, visitors and staff. Regular activities
are available to residents, and the home is spacious, clean and tidy.
Reply from Rebecca Kellegher, Customer Service Adviser at Aston Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear how happy you are with the staff at Aston Court and that they are always polite, friendly and helpful with every visit. Please let us know if there is anything more we can do to make your family members stay as comfortable as possible.

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Awards / Recognitions (8)

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