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Care Home Owned by Bupa Care Homes in Greater Manchester

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Greater Manchester

Only the locations & reviews in Greater Manchester for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10320 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Greater Manchester (1)

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1 Care Home owned by Bupa Care Homes in Greater Manchester
Woodend Care Home

Bradgate Road, Altrincham WA14 4QU 

9.7 84 reviews
"I have found all the staff very kind and attentive.The activities they do in the day are all inclusive and fun to do.The food on offer…"   Read all 84 reviews
Location Type Care Home

Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, residents can benefit from visiting the large landscaped… Read more about Woodend Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 79 Rooms

Bupa Care Homes Reviews in Greater Manchester (84)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.677) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Bupa Care Homes
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Review of

Woodend Care Home

from L M (Friend of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff very kind and attentive.The activities they do in the day are all inclusive and fun to do.The food on offer caters for all residents and nothing is too much trouble if you fancy something different.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home

We appreciate you sharing your experience with our home. Feedback like yours inspires us to continue to provide the very best care and we are delighted to hear that you are enjoying the activities and the food. Please don't hesitate to reach out if there's anything more we can do.

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Review of

Woodend Care Home

from Pam B (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mums care is second to none. She has settled in well, her main carers are very nice ladies and give her lots of attention depending who is on reception. The welcome with a hello and smiles would not go amiss ( not everybody).
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are so pleased to hear that your Mum has settled in well and that she is receiving high standards of care and support. We hope to continue providing your loved one with the best possible care.

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Review of

Woodend Care Home

from Miguel C (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its been fantastic, staff are very good and professional. Woodend is clean and well maintained.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your lovely words. We are so pleased to hear that you are impressed with the clean and well-maintained environment at Woodend Care Home. We are glad to hear that your loved one is being looked after and cared for well. We hope to continue providing your loved one with the best possible care.

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Review of

Woodend Care Home

from Kirsty E (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy to have found Woodend. Mum is thriving in this wonderful home. It is always so calm and fresh. The staff members are wonderful and so show real care and friendship to mum.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are so pleased to hear that your Mum has settled in well and that you can feel at ease with her in our care. It is always wonderful to hear words like "Calm" and "Fresh" being used to describe the environment at Woodend Care Home. We hope to continue providing your loved one with the best possible care.

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Review of

Woodend Care Home

from K S (Niece of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has just moved in and requires full time nursing. I am delighted he managed to see a room. The home is fantastic - very welcoming and the staff are professional and very kind. They have made the move from hospital stress-free. If my uncle could communicate, I know, like me, he would be delighted
and grateful to have found such a lovely new home. Thank you.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Uncle in our care. It is always nice to hear words like "Kind" and "Professional" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review of

Woodend Care Home

from Michael W (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On aproaching the Carehome i noticed how well kept the grounds were as was the property Carehome. A good secure entry system for visiting friends and family. Good private car parking. A nice polite warm welcome on entering the Carehome. Guidence given by staff to visiting friends. Very well kept inside
the Carehome. You can always tell a very good service, No odours throughout my passage of the Carehome to my friends private room.
I am very well impressed with Woodend Carehome. Thankyou for helping and looking after my friend.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. It is so wonderful to hear that you are impressed with the clean and comfortable environment at Woodend Care Home. We are very happy to hear you can feel at ease with your Friend in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Woodend Care Home

from Elizabeth L (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to Woodend a couple of weeks ago. She has settled well has been much more active and busy with the activities provided at Woodend. She appears more positive since her move there
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of

Woodend Care Home

from G C (Friend of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited for the alzheimers afternoon tea, she was my neighbour- she is very happy here. We sat in the lovely garden. She loves being outside.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Neighbour in our care. It is lovely to hear you enjoyed Alzheimer's afternoon tea in the garden.

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Review of

Woodend Care Home

from Laura M (Friend of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodend Care Home is a very clean and nice home. In a lovely peaceful location and nice gardens. The staff are very caring and can't do enough for the residents. I would say don't hesitate in bringing your loved one to this home.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home

Thank you for your lovely review. It is always nice to hear words like "Clean" and "Peaceful" being used to describe our care. It is always nice to hear words like "Kind" and "Genuine" being used to describe our care.

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Review of

Woodend Care Home

from J F (Husband of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been suffering from dementia for the last three years, but has deteriorated recently. She became a resident here because we could no longer care for her properly at home. I have been very reassured with the care she is receiving, and I feel that she will be well looked after here. This makes
me feel comfortable.
The staff and management are first class, and always available to answer any queries as requests.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your family's stay as comfortable as possible.

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Review of

Woodend Care Home

from M F (Son of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of a carehome facility and although it took time getting used to how the facility operates, it took my breath away at the patience and kindness of the whole staff/team. Very reassuring to know my dad is being cared for.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kindness" and "Patience" being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review of

Woodend Care Home

from C K (Friend of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodend Care Home has a lovely appearance from the outside, well taken care of. Inside is very welcoming and clean, painted well, and corridors are clean and maintained. Bedrooms look cosy too and staff are all very pleasant.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Welcoming" and "Clean" being used to describe our Care Home.

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Review of

Woodend Care Home

from J W (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is a resident in Woodend Care Home, she receives the best of care there.
My dad was also a resident there until his recent death. He also received the best care. He was treated with dignity at the end of his life and his family were also supported by the staff.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you have felt so supported through these times. Hopefully you will go away from this feeling like your loved ones received the best possible care.

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Review of

Woodend Care Home

from J J (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived in Woodend Care Home since November 2021 and my experience of it is very favourable. The home has excellent accommodation and facilities. It provides activities for residents such as fundraising fashion show which was very successful. The real strength of the care home is its very caring
staff. This is true of the staff who work in administration, the provision of meals and the provision of personal care for residents. The warm and friendly atmosphere is apparent to visitors to the home also.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with you in our care at Woodend Care Home. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of

Woodend Care Home

from Douglas W (Husband of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is excellent and my wife often says how much she enjoys staying here.
My only complaint is the occasional lack of car parking places.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your wife in our care. We will certainly pass your comments on to the manager.

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Review of

Woodend Care Home

from Henry N (Husband of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feel very positive with staff and facilities, and feel that my wife is getting the best possible care.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your lovely review. We are pleased to hear that you have had such a positive experience with your Wife in our care. We are glad to hear that you are impressed with the facilities at the home and the support provided by our staff. We hope to continue providing your loved one with the best possible care.

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Review of

Woodend Care Home

from Jean P (Friend of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first visit and from the onset we were treated very well indeed. The room we visited is very comfortably spotlessly clean and bright and airy.
The lady we were visiting was celebrating her Birthday and we were invited into the lounge for afternoon tea. A lovely cake complete with candles
was brought in and staff and all residents joined in to sing Happy Birthday. I understand that the lady we were visiting had been taken out to a garden centre which she thoroughly enjoyed. We know she is safe.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your feedback. It is lovely to hear that she enjoyed her birthday and Woodend Care Home helped with making her day special. We hope to continue providing your loved one with the best possible care.

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Review of

Woodend Care Home

from Olly N (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very considerate of my mum and genuinely care for her. The home is well decorated and presented. I'm very happy with how my mum is looked after.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We hope Woodend care home did everything possible to make the transition as easy as possible for Mum and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible and we look forward to seeing you again soon.

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Review of

Woodend Care Home

from Stuart S (Son of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last 2 years has seen a huge improvement mainly staff. Staff seem much happier and contented. The new management and medical staff have improved the care home. Food choice is still quite repetitive and requests are not always completed. Staff are very attentive and treat Mum with dignity and show
true care for her. Small downside is items of clothing have gone missing/lost.
Also, reception on entry could be more welcoming i.e. small hello etc.
Reply from Fran Donno, Customer Service Adviser at Woodend Care Home

Thank you for your kind words. We are so pleased to hear that you have seen such positive improvements at Woodend Care Home and that you are impressed with how supportive our staff are. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of

Woodend Care Home

from Paul M (Husband of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Despite a change of key personnel on the dementia unit during the period, a high standard of care has been maintained. My wife appears very comfortable.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Awards / Recognitions (8)

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