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Care Home Owned by Bupa Care Homes in Greater Manchester

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bupa Care Homes in Greater Manchester

Only the locations & reviews in Greater Manchester for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10543 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Greater Manchester (1)

1 Care Home owned by Bupa Care Homes in Greater Manchester
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Woodend Care Home

Bradgate Road, Altrincham WA14 4QU 

9.7 90 reviews
"Really pleased with the care Mum is receiving. The staff are very attentive, caring and reassuring. She has settled in well over the past…"   Read all 90 reviews
Location Type Care Home

Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, residents can benefit from visiting the large landscaped… Read more about Woodend Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 79 Rooms
  • from £1,200 / week

Bupa Care Homes Reviews in Greater Manchester (90)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.639) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Reviewer Connection to Bupa Care Homes
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Review of

Woodend Care Home

from Charles B (Husband of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are very helpful and caring. I can only comment on the time I spend visiting. Barbara's mood changes but she is generally relaxed so I assume she is well looked after.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care HomeThank you for taking the time to leave your review. We are glad to hear that you find the staff to be caring- that is exactly our aim. We are committed to provide the best level of care to your loved one.
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Review of

Woodend Care Home

from Rob C (Son of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the care Mum is receiving. The staff are very attentive, caring and reassuring. She has settled in well over the past few months, and it's a real relief for the family to know she is being cared for so well. Can't think of a better place for Mum to be at this stage in her life. Thank
you to all the Woodend staff.
Reply from David Mclean, Customer Service Adviser at Woodend Care HomeThank you for taking the time to leave your kind words. It is always nice to hear words like "very attentive, caring and reassuring" being used to describe our care. It's lovely to know that you feel reassured that your Mum is safe and well looked after. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Woodend Care Home

from Nicola K (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful team at Woodend. Everyone is so welcoming and the initial visit was so empathetic. Each stage was dealt with gently and scaffolded with nurture. It's very difficult time for the family and I feel the whole team understands this from cleaners, cooks, carers, nurses and office staff.
l dare not name anyone for special recommendation for fear of leaving anyone out. An opportunity to say thank you for caring for our dad it feels like home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care HomeIt's always encouraging to read reviews like this. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Feedback like yours inspires us to continue to provide the very best care. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're looking forward to creating many more happy memories with you and your family
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Review of

Woodend Care Home

from Kim D (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have made a very stressful time a whole lot easier to deal with. The home is clean and welcoming. The staff seem happy and friendly in their work. The rooms are comfortable. There are lovely communal areas within the home, also a good garden area. Seems to be a strong teamwork
ethic running through the home. I am sure mum is safe in this home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care HomeWe appreciate you taking the time to leave us your comments. We are glad to hear that Woodend care home did everything they could to make the transition as easy as possible. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We're committed to continuing to support you and your family in every way we can.
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Review of

Woodend Care Home

from P B (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is clearly loved and cared for by the staff. I am pleased with her care.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care HomeWe appreciate you taking the time to leave us your comments. It is wonderful to hear that your mother has settled in comfortably with us. Hearing that our care brings you peace of mind truly means so much to us. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Woodend Care Home

from John F (Husband of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife became a resident when we could no longer care for her safely at home because of her memory and cognitive loss. I am delighted with the care and attention she is now receiving here. All her requirements are dealt with by the staff in a polite and effective manner. This is particularly important
at meal times when my wife needs help with eating and drinking. There are always an adequate number of staff to look after her safely. Good leadership is provided by senior staff. Well done!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care HomeThank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We hope to continue providing your loved one with the best possible care.
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Review of

Woodend Care Home

from B P (Friend of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my second experience of visiting a resident. My first was supporting my best friend from June to August 2024, who came in for palliative care and died here. I saw many of the same staff and residents as last year - it was easy to access the building, and there was a friendly atmosphere. Everything
is clean and welcoming. There is sometimes quite a lot of noise from some residents, which can be troublesome for those who are trying to rest.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Woodend Care HomeThank you for taking the time to leave your review. We are happy to hear you find the atmosphere to be friendly and that everywhere is clean when you visit. We appreciate it can be difficult if some residents are making lots of noise. We will certainly pass your comments on to the manager to help them continually improve their service..
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Review of

Woodend Care Home

from L M (Friend of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff very kind and attentive.The activities they do in the day are all inclusive and fun to do.The food on offer caters for all residents and nothing is too much trouble if you fancy something different.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care HomeWe appreciate you sharing your experience with our home. Feedback like yours inspires us to continue to provide the very best care and we are delighted to hear that you are enjoying the activities and the food. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Woodend Care Home

from Pam B (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mums care is second to none. She has settled in well, her main carers are very nice ladies and give her lots of attention depending who is on reception. The welcome with a hello and smiles would not go amiss ( not everybody).
Reply from Fran Donno, Customer Service Adviser at Woodend Care HomeThank you for your kind words. We are so pleased to hear that your Mum has settled in well and that she is receiving high standards of care and support. We hope to continue providing your loved one with the best possible care.
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Review of

Woodend Care Home

from Miguel C (Son of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Its been fantastic, staff are very good and professional. Woodend is clean and well maintained.
Reply from Fran Donno, Customer Service Adviser at Woodend Care HomeThank you for your lovely words. We are so pleased to hear that you are impressed with the clean and well-maintained environment at Woodend Care Home. We are glad to hear that your loved one is being looked after and cared for well. We hope to continue providing your loved one with the best possible care.
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Review of

Woodend Care Home

from Kirsty E (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy to have found Woodend. Mum is thriving in this wonderful home. It is always so calm and fresh. The staff members are wonderful and so show real care and friendship to mum.
Reply from Fran Donno, Customer Service Adviser at Woodend Care HomeThank you for your kind words. We are so pleased to hear that your Mum has settled in well and that you can feel at ease with her in our care. It is always wonderful to hear words like "Calm" and "Fresh" being used to describe the environment at Woodend Care Home. We hope to continue providing your loved one with the best possible care.
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Review of

Woodend Care Home

from K S (Niece of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has just moved in and requires full time nursing. I am delighted he managed to see a room. The home is fantastic - very welcoming and the staff are professional and very kind. They have made the move from hospital stress-free. If my uncle could communicate, I know, like me, he would be delighted
and grateful to have found such a lovely new home. Thank you.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with your Uncle in our care. It is always nice to hear words like "Kind" and "Professional" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.
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Review of

Woodend Care Home

from Michael W (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On aproaching the Carehome i noticed how well kept the grounds were as was the property Carehome. A good secure entry system for visiting friends and family. Good private car parking. A nice polite warm welcome on entering the Carehome. Guidence given by staff to visiting friends. Very well kept inside
the Carehome. You can always tell a very good service, No odours throughout my passage of the Carehome to my friends private room.
I am very well impressed with Woodend Carehome. Thankyou for helping and looking after my friend.
Reply from Fran Donno, Customer Service Adviser at Woodend Care HomeThank you for your kind words. It is so wonderful to hear that you are impressed with the clean and comfortable environment at Woodend Care Home. We are very happy to hear you can feel at ease with your Friend in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Woodend Care Home

from Elizabeth L (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to Woodend a couple of weeks ago. She has settled well has been much more active and busy with the activities provided at Woodend. She appears more positive since her move there
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care HomeThank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review of

Woodend Care Home

from G C (Friend of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited for the alzheimers afternoon tea, she was my neighbour- she is very happy here. We sat in the lovely garden. She loves being outside.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care HomeThank you for your feedback. We are very happy to hear you can feel at ease with your Neighbour in our care. It is lovely to hear you enjoyed Alzheimer's afternoon tea in the garden.
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Review of

Woodend Care Home

from Laura M (Friend of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodend Care Home is a very clean and nice home. In a lovely peaceful location and nice gardens. The staff are very caring and can't do enough for the residents. I would say don't hesitate in bringing your loved one to this home.
Reply from Maria Ricketts, Customer Care Adviser at Woodend Care HomeThank you for your lovely review. It is always nice to hear words like "Clean" and "Peaceful" being used to describe our care. It is always nice to hear words like "Kind" and "Genuine" being used to describe our care.
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Review of

Woodend Care Home

from M F (Son of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience of a carehome facility and although it took time getting used to how the facility operates, it took my breath away at the patience and kindness of the whole staff/team. Very reassuring to know my dad is being cared for.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kindness" and "Patience" being used to describe our staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
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Review of

Woodend Care Home

from C K (Friend of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodend Care Home has a lovely appearance from the outside, well taken care of. Inside is very welcoming and clean, painted well, and corridors are clean and maintained. Bedrooms look cosy too and staff are all very pleasant.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like "Welcoming" and "Clean" being used to describe our Care Home.
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Review of

Woodend Care Home

from J W (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is a resident in Woodend Care Home, she receives the best of care there.
My dad was also a resident there until his recent death. He also received the best care. He was treated with dignity at the end of his life and his family were also supported by the staff.
Reply from Fran Donno, Customer Service Adviser at Woodend Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is lovely to hear that you have felt so supported through these times. Hopefully you will go away from this feeling like your loved ones received the best possible care.
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Review of

Woodend Care Home

from J J (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived in Woodend Care Home since November 2021 and my experience of it is very favourable. The home has excellent accommodation and facilities. It provides activities for residents such as fundraising fashion show which was very successful. The real strength of the care home is its very caring
staff. This is true of the staff who work in administration, the provision of meals and the provision of personal care for residents. The warm and friendly atmosphere is apparent to visitors to the home also.
Reply from Lisa Henderson, Customer Care Advisor at Woodend Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease with you in our care at Woodend Care Home. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Awards / Recognitions (8)

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