Care Home Owned by Bupa Care Homes in Bath & North East Somerset

to choose from. He was lucky with the weather so has been able to go into the garden and enjoy the views. If he required any care in the future we would happily book him in with you.

Shockerwick House. Carers, Nurses, Cleaners, Volunteers and even the temporary Agency Chef are caring kind, professionally confident, caring, but also appear supremely content in their work. The meals I chose from the menus were almost without exception well cooked and delicious!
Having spent just two nights in hospital after my operation I was relieved to feel in safe hands with a carer or nurse checking in on me. If I needed attention my bell was almost always attended in a relatively short time. One of my ongoing necessities was to receive an ice pack every couple of hours to keep my leg from swelling. Also, not being a tea or coffee drinker, I was provided with a jug of hot water to make my own herbal teas and always provided with a cheerful smile. NB On respite after a hip replacement I was not able take advantage of activities so cannot comment on those.

the surroundings are magnificent. The gardens are splendid and thoroughly enjoyed in the good weather.
We're not happy about security as one of the residents walked all the way to the main road unsupervised. Otherwise wonderful.

treated quite inhumanely whilst in hospital, at Shockerwick my mum was treated with respect and kindness. It was the only beacon of light in a very dark summer for us all and I can't commend the staff highly enough.

me so well. I would have no hesitation in returning if I needed to.

able have a break and not worry about her. She had a super room with wonderful views across the valley. She enjoyed the food and felt safe herself and that the staff were available at any time to help if needed. Her room and ensuite bathroom were spotlessly clean and warm. The staff were really helpful to me, sorting out her medication and understanding her needs.

room at the beginning of this year. They were apprehensive at first but were soon won over by the unfailing kindness and cheerfulness of all the staff. Everyone goes above and beyond and is professional and communicative at all times.
I feel reassured my parents are as happy as they can be, whilst receiving the very best care available in a happy and caring environment where they are always treated with patience and respect.

home is managed well. The manager has been very supportive.
As a family it’s important to know Mum is happy and can truly call Shockerwick House her home. We are very grateful.

staff are all unfailingly friendly and helpful and with a high standard of care, understanding and patience with all the idiosyncrasies that can occur with elderly people. Both my parents have really blossomed since they have been there and we are looking forward to warmer days when we can visit with them in the lovely gardens.

for hairdressing etc by bank transfer or card rather than cash.

were excellent (sadly, due to medication) I was not always receptive to food! I would say that the rule of a minimum two week stay does seem excessive taking into account the cost and nature of respite time required.

constantly looking at things that would help him and make his stay as enjoyable as can be due to his disability. Once again I would like to express my gratitude to all the staff.

compassion, and this shows up in how they treated not just my mum but our entire family. They were kind, honest and made sure that we knew what was happening at all times and nothing was ever a bother for them. The comfort we all had knowing she was receiving the very best care meant we were able to see her as a family and not as carers which made our final days with her meaningful. It is rare to meet people who are genuine and caring about what they do and how they do it, but the team at Shockerwick went above and beyond on every level. We will forever be grateful for what they did for my mum and for us as a family. I cannot recommend the home and the team there more highly.