Care Homes Owned by Bupa Care Homes in Bath & North East Somerset

Grateful for the compassion, flexibility and initiatives taken to look after her comfort, accepting mother as she was.

My mother is very well cared for. The staff are all lovely and caring. I'm so glad she's got somewhere to live comfortably for the rest of her days. My family are glad that she's safe and comfortable and we don't have to worry about her knowing she has a high standard of care. Thank you to all the staff.

It's only a short time to write a comprehensive review, but on the whole, we are pleased with Shockerwick. There does seem to be a lack of staffing sometimes and communication is a problem as things don't seem to filter down the chain as they should. However, my husband seems settled and fairly content, so that's the main thing.

I would recommend this home for anyone, it's more like a family atmosphere when you visit.

Without exception, everyone who works there have been so kind, thoughtful, compassionate and conscientious. His medical and personal care is wonderful. We have absolutely no worries about him.

I only have a couple of weeks before my operation to organise going into a care home to recover from surgery as I live on my own. I found the booking procedure complicated as I had to go through customer care in Leeds several times, before finally being able to speak to the home directly. However, I am very pleased to be here. The staff are welcoming, attentive and cheerful. The food has been very good and it is a relief not to have to worry about taking care of myself. The house has lovely grounds with splendid views. It would be helpful to add the WIFI code to the welcome folder- I got it from a carer but have discovered after a week it was marked in a drawer. Overall, I will recommend the care home to friends.

Pleasantly settled as a resident.

My mother loves it here, after a two week respite she signed up permanently for a residential room with some care provided. Since she has been there, her health, mobility & mood has all vastly improved and I have not seen her happier in many years.

The setting and the environment are homely and comfortable - although this means some of their rooms are compromised, and the facilities are limited. I am not sure that the food always meets the same high standard. It often appears over-cooked and with insufficient like of fresh fruit and vegetables (why don't they harvest the rhubarb grown in vast quantities in the garden?) It looks high calorie, high carbohydrate, low flavour, low texture and low appeal. The place is fantastic, and expensive.

I'm very happy here.

The care in general for my mother has been very good. However over the last 3 days of her life the palliative care she received was outstanding and the care we received as her family was wonderful and very supportive.

Wonderful care home with excellent facilities and staff. I was given the best personal care from all the staff, from the nurses to the catering people. Everyone was so good at their job. I loved walking in the gardens and grounds. My room had a beautiful view.

I am writing on behalf of my father who is 94. Dad found his 2 week stay (to recover from a couple of falls) at Shockerwick House a very pleasant experience. All the staff were kind, caring and engaging. the nursing care was excellent. He really enjoyed the food, there was a good variety of options to choose from. He was lucky with the weather so has been able to go into the garden and enjoy the views. If he required any care in the future we would happily book him in with you.

I was for the second time, in respite care after an operation to fuse my ankle and foot, so in plaster too to knee. I was extremely well looked after by the care staff and the nurses. I would happily recommend Shockerwick to any of my friends looking for similar care requirements.

Having spent just two nights in hospital after my operation I was relieved to feel in safe hands with a carer or nurse checking in on me. If I needed attention my bell was almost always attended in a relatively short time. One of my ongoing necessities was to receive an ice pack every couple of hours to keep my leg from swelling. Also, not being a tea or coffee drinker, I was provided with a jug of hot water to make my own herbal teas and always provided with a cheerful smile. NB On respite after a hip replacement I was not able take advantage of activities so cannot comment on those.

We're not happy about security as one of the residents walked all the way to the main road unsupervised. Otherwise wonderful.

All the staff at Shockerwick House Care Home without exception treated my mother and our family with the utmost kindness, warmth and dignity at the most awful of times. They went out of their way at every encounter to give my mum the peace and comfort she needed in her final days. After weeks of being treated quite inhumanely whilst in hospital, at Shockerwick my mum was treated with respect and kindness. It was the only beacon of light in a very dark summer for us all and I can't commend the staff highly enough.

My two-week stay at Shockerwick House contributed greatly to my recuperation after a fall which fractured my pelvis. The staff were professional, kind, and helpful. They went out of their way many times to ensure that my stay was a good beneficial experience. I am very grateful to them for looking after me so well. I would have no hesitation in returning if I needed to.

I can very much recommend Shockerwick House! I am a full time carer for my wife. When I had a 2 week respite care break recently my wife stayed at Shockerwick House. This is the third time she has stayed here. The staff are really friendly and warm. I completely felt she was in caring hands and was able have a break and not worry about her. She had a super room with wonderful views across the valley. She enjoyed the food and felt safe herself and that the staff were available at any time to help if needed. Her room and ensuite bathroom were spotlessly clean and warm. The staff were really helpful to me, sorting out her medication and understanding her needs.

I feel reassured my parents are as happy as they can be, whilst receiving the very best care available in a happy and caring environment where they are always treated with patience and respect.