Shockerwick House Care Home

Lower Shockerwick, Bath BA1 7LL
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9.8 86 Reviews
  • Shockerwick House Care Home, Bath
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care.

Shockerwick House is located on the outskirts of Bath’s World Heritage Site. The magnificent 17th century house is set in twelve acres of wheelchair friendly gardens, with an orangery and vegetable plot. The beautifully appointed rooms offer plenty of areas for residents to relax or socialise in. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone.

Special diets are catered for and the home has magnificent, oak-panelled dining rooms. Hot and cold options are included and snacks and drinks are available throughout the day and night.

Relaxation sessions, manicures and foot spas are just a few of the many additional benefits of life at Shockerwick House, with arts and crafts and musical afternoons being some of the activities that residents have embraced.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Shockerwick House Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dana Sandu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (18)

Shockerwick House Care Home Reviews (86)

9.8

Shockerwick House Care Home has a Review Score of 9.8 (9.786) out of 10, based on 16 reviews in the last 2 years.
Over all time Shockerwick House Care Home has 86 reviews.

Overall Experience
  • 77
  • 8
  • 1
  • 0
  • 0
Date Published
  • 86
  • 6
  • 7
  • 16
  • 70
Reviewer Connection to Shockerwick House Care Home
  • 20
  • 20
  • 10
  • 9
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
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  • 1
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Total of 86, showing 1-20
Review from Peter R (Son of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in general for my mother has been very good. However over the last 3 days of her life the palliative care she received was outstanding and the care we received as her family was wonderful and very supportive.
Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your kind words. We are sorry for your loss. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully you will go away from this feeling like your mother received the best possible care.

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Review from H F (Respite Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home with excellent facilities and staff. I was given the best personal care from all the staff, from the nurses to the catering people. Everyone was so good at their job. I loved walking in the gardens and grounds. My room had a beautiful view.
Reply from Lisa Henderson, Customer Care Advisor at Shockerwick House Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease in our care. Thank you for choosing Shockerwick House Care Home for your stay.

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Review from Allen B (Daughter of Resident) assisted by family/friend published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing on behalf of my father who is 94. Dad found his 2 week stay (to recover from a couple of falls) at Shockerwick House a very pleasant experience. All the staff were kind, caring and engaging. the nursing care was excellent. He really enjoyed the food, there was a good variety of options
to choose from. He was lucky with the weather so has been able to go into the garden and enjoy the views. If he required any care in the future we would happily book him in with you.
Reply from Maria Ricketts, Customer Care Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Shockerwick House for your stay.

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Review from R W (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was for the second time, in respite care after an operation to fuse my ankle and foot, so in plaster too to knee. I was extremely well looked after by the care staff and the nurses. I would happily recommend Shockerwick to any of my friends looking for similar care requirements.
Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. We are so pleased to hear that you were looked after and cared for well and that you had a great time at Shockerwick House Care Home. Thank you for choosing Shockerwick House for your stay.

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Review from A C (Respite Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My personal experience from arrival to departure has been exemplary. Room attractive and warm, bed comfortable, staff solicitous and care efficient. The building is beautiful, views outstanding and fresh air walks in the grounds a treat. Particularly impressive is the positive atmosphere that pervades
Shockerwick House. Carers, Nurses, Cleaners, Volunteers and even the temporary Agency Chef are caring kind, professionally confident, caring, but also appear supremely content in their work. The meals I chose from the menus were almost without exception well cooked and delicious!
Having spent just two nights in hospital after my operation I was relieved to feel in safe hands with a carer or nurse checking in on me. If I needed attention my bell was almost always attended in a relatively short time. One of my ongoing necessities was to receive an ice pack every couple of hours to keep my leg from swelling. Also, not being a tea or coffee drinker, I was provided with a jug of hot water to make my own herbal teas and always provided with a cheerful smile. NB On respite after a hip replacement I was not able take advantage of activities so cannot comment on those.
Reply from Maria Ricketts, Customer Care Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like "Attractive" and "Warm" being used to describe our care. It is always nice to hear from residents feeling cared for and looked after. Thank you for choosing Shockerwick House for your stay.

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Review from K M (Godson of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shockerwick House Care Home has been magnificent in looking after my 100 year old godmother including giving her a fabulous party for her birthday. The staff are all very caring and I have enjoyed good meals with her every week, also been involved in the excellent chair yoga sessions. Her room and all
the surroundings are magnificent. The gardens are splendid and thoroughly enjoyed in the good weather.
We're not happy about security as one of the residents walked all the way to the main road unsupervised. Otherwise wonderful.
Reply from Lisa Henderson, Customer Care Advisor at Shockerwick House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Godmother in our care. We hope to continue providing your loved one with the best possible care. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from J W (Daughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Shockerwick House Care Home without exception treated my mother and our family with the utmost kindness, warmth and dignity at the most awful of times. They went out of their way at every encounter to give my mum the peace and comfort she needed in her final days. After weeks of being
treated quite inhumanely whilst in hospital, at Shockerwick my mum was treated with respect and kindness. It was the only beacon of light in a very dark summer for us all and I can't commend the staff highly enough.
Reply from Maria Ricketts, Customer Care Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care. We are glad to help you and your family through such a difficult time.

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Review from J G (Respite Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My two-week stay at Shockerwick House contributed greatly to my recuperation after a fall which fractured my pelvis. The staff were professional, kind, and helpful. They went out of their way many times to ensure that my stay was a good beneficial experience. I am very grateful to them for looking after
me so well. I would have no hesitation in returning if I needed to.
Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

We appreciate you taking the time to leave your lovely review. We are so pleased to hear that you had a positive experience at Shockerwick House Care Home and that you were well cared for and looked after. It is always nice to hear words like "Kind" and "Helpful" being used to describe our staff. Thank you for choosing Shockerwick House for your stay.

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Review from Peter H (Husband of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can very much recommend Shockerwick House! I am a full time carer for my wife. When I had a 2 week respite care break recently my wife stayed at Shockerwick House. This is the third time she has stayed here. The staff are really friendly and warm. I completely felt she was in caring hands and was
able have a break and not worry about her. She had a super room with wonderful views across the valley. She enjoyed the food and felt safe herself and that the staff were available at any time to help if needed. Her room and ensuite bathroom were spotlessly clean and warm. The staff were really helpful to me, sorting out her medication and understanding her needs.
Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like 'friendly' and 'warm' being used to describe our staff and we are pleased to hear that you are impressed with the food, facilities and staff at Shockerwick House. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Joanna M (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shockerwick House is a beautiful Georgian Mansion House with an interesting history. It has lovely gardens, outstanding views and the feel of a luxury boutique hotel that is a family home.
My parents are in their late nineties, and after a very independent lifestyle, they moved into a fabulous double
room at the beginning of this year. They were apprehensive at first but were soon won over by the unfailing kindness and cheerfulness of all the staff. Everyone goes above and beyond and is professional and communicative at all times.
I feel reassured my parents are as happy as they can be, whilst receiving the very best care available in a happy and caring environment where they are always treated with patience and respect.
Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved ones are cared for and looked after so well with us. It's wonderful to hear words such as "patience" and "unfailing kindness" being used to describe our care. Thank you for choosing Shockerwick House care home.

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Review from Shirley R (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother loves living at Shockerwick House.
She has issues with her mobility of which all the staff are very helpful and supportive.
She feels safe and has a comfortable room with everything she needs.
Mum praises the staff for being so supportive and professional with her everyday needs.
The nursing
home is managed well. The manager has been very supportive.
As a family it’s important to know Mum is happy and can truly call Shockerwick House her home. We are very grateful.
Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like Helpful and Supportive being used to describe our staff. We are pleased to hear that your mother feels safe and we are happy to hear that your mother feels like a part of our Shockerwick House family. We hope to continue providing your loved one with the best possible care.

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Review from Tessa L (Daughter of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Shockerwick, firstly because it is the only care home in the area that was willing to accommodate dual They have a beautiful, light airy room with views across the countryside, fitting in with the rest of the historic house which feels more like a country hotel than a care home.
The
staff are all unfailingly friendly and helpful and with a high standard of care, understanding and patience with all the idiosyncrasies that can occur with elderly people. Both my parents have really blossomed since they have been there and we are looking forward to warmer days when we can visit with them in the lovely gardens.
Reply from Eden Tomlinson, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved ones are cared for and looked after. We hope to continue providing your Parents with the best possible care.

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Review from Ann K (Daughter of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled well in Shockerwick and seems really happy here. There is good communication with staff. The birthday celebration they organised for my mother was planned with care, which we all enjoyed, and the chef made an excellent tiramisu. It would be easier if I could pay into the float
for hairdressing etc by bank transfer or card rather than cash.
Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for leaving your lovely review. We are so pleased to hear Shockerwick House have done everything it can to make the transition as smooth as possible. It is nice to hear our care home staff are doing everything they can to care for both your Mother and yourselves as the family too. We will certainly pass your comments on to the manager.

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Review from Kay S (Power of Attorney of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been in the care home for 15 years and is very happy there. The home keeps me updated with their health and is always happy to help with any issues I might have. The care is good, and the meals are great. The home is always clean and tidy.
Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for your kind words. It is always nice to hear from friends feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Michael G (Respite Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the kindness, care and attention shown to me by the excellent personal carers and staff during my stay at Shockerwick House.
Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for your lovely review. It is always nice to hear words like “kindness” and “excellent” being used to describe our care and the staff at Shockerwick House. Thank you for choosing us for your stay.

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Review from P C (Resident) assisted by family/friend published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a beautiful building and I am well fed and looked after. I think it is very poor that nothing happens on Saturday and Sunday. I am glad to have the telephone but friends find it difficult to get through and there is no facility for leaving a message.
Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for your feedback, we are pleased that you are taken care of so well in our home. We will discuss your feedback with the home’s manager to help them continually improve their services.

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Review from Hazel R (Respite Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Shockerwick House has the advantage of being a beautiful building in outstanding surroundings. Having said that, it doesn't rely on that alone. The care staff are superb, going out of their way to be cheerful, helpful and thoughtful, interacting (so important) whilst still working hard. Meals generally,
were excellent (sadly, due to medication) I was not always receptive to food! I would say that the rule of a minimum two week stay does seem excessive taking into account the cost and nature of respite time required.
Reply from Grace Langfield, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. We are really pleased to hear you found the care we provide so accommodating and overwhelmingly positive, we hope it made you feel very well cared for and looked after during your respite. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Gaynor F (Mother of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Shockerwick House Care Home have been amazing with our son and adapted to his needs as he is only 31 years of age. No care homes would accept him due to his age but we are so grateful that they accepted him at their lovely home. Even though he is young his personal care is high. They are
constantly looking at things that would help him and make his stay as enjoyable as can be due to his disability. Once again I would like to express my gratitude to all the staff.
Reply from Rebecca Kellegher, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear you are happy with the care provided at Shockerwick House and if there is anything more we can do to make your son's stay as comfortable as possible, please do let us know.

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Review from Tania H (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was only at the home for a very short time receiving end-of-life care. The decision to move her to Shockerwick was honestly the best we could have made to ensure that her last few days were dignified and that she was taken wonderful care of. The whole team at Shockerwick clearly are filled with
compassion, and this shows up in how they treated not just my mum but our entire family. They were kind, honest and made sure that we knew what was happening at all times and nothing was ever a bother for them. The comfort we all had knowing she was receiving the very best care meant we were able to see her as a family and not as carers which made our final days with her meaningful. It is rare to meet people who are genuine and caring about what they do and how they do it, but the team at Shockerwick went above and beyond on every level. We will forever be grateful for what they did for my mum and for us as a family. I cannot recommend the home and the team there more highly.
Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your lovely review. We are saddened to hear about your loss. We were glad to help you and your family through such a difficult time and to hear you felt at ease with your Mum in our care. It is always nice to hear words like “kind” and “honest” being used to describe our care. Hopefully, you will go away from this feeling like your Mum received the best possible care.

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Review from Felicity M (Daughter of Resident) published on 5 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very professional and caring whether they are carers, housekeeping and catering staff, reception or admin staff. And great nursing care too, with nursing staff who have a lot of experience. The activities for the residents are very good and varied and have lots of attention to detail,
decorating communal areas, individual encouragement to residents to take part in events etc.
During Covid, there were excellent safety precautions in place whilst the home was also aware of the need for residents to have contact with relatives wherever possible and whenever safe to do so.
Reply from David Mclean, Customer Service Adviser at Shockerwick House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible, and we look forward to seeing you again soon.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Shockerwick House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Shockerwick House Care Home is calculated as follows: ( (149 Excellents x 5) + (36 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 187 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shockerwick House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Shockerwick House is an elegant 18th Century home that is set in acres of beautiful rural countryside. The home has large spacious rooms, high ceilings and original features, all set in breathtaking surroundings. We offer pre-bookable short stays and Day Care, please get in touch to find out more

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Awards / Recognitions (7)

Meet the Team (5)

Dana

Dana Sandu

Job Title: Home Manager Joined: 2025

Hello, my name is Dana and I am the home manager at Shockerwick House.


I’m Romanian and worked for many years in the travel industry before I moved to the UK in 2015 and started my career in care.


I initially worked as a health care assistant before moving on to activities co-ordinator and services co-ordinator roles. I worked closely with the home manager and managed most of her non-clinical duties. One year later I was offered the home manager position at another home within the organisation and moved from Bath to Bristol.


I was delighted to join Shockerwick House in 2025 and I am very much looking forward to continuing its legacy with the help my fantastic team.

Donna

Donna Thomson

Job Title: Clinical Services Manager Joined: 2009

I have been an RN for over 40 years after completing my training at Musgrove Park Hospital Taunton.


I joined the team at Shockerwick in 2009 and love the professional, friendly, and family atmosphere that we promote here.


In my downtime, I love to spoil my family, especially the grandchildren.

Jacky

Jacky Bevan

Job Title: Senior Carer Joined: 1998

I started working in Shockerwick House over 20 years ago which is testament in its self of how much I love the work we do here.
The residents and staff are like family but none of this gets in the way of the professionalism in which we go about our work.
In my spare time I am a keen gardener and love making Jam’s and pickles and when it comes to relaxing there is nothing I enjoy more than a bag of minstrels.

Rebecca

Rebecca Deane

Job Title: Senior Carer Joined: 2014

I rejoined the team at Shockerwick House in 2014 as a Senior Carer after 3 years of working as an HCA at the RUH Bath.


Most of my career has been in administrative work but from a young age, I felt that the caring profession was where my heart lay.


Working as a team we provide outstanding care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love riding my horse and relaxing in the sun.

Brionne

Brionne Boyland

Job Title: Activities Coordinator Joined: 2021

I have been working in the care sector in different roles since I was 18, only taking a break to have my family.


I joined Shockerwick House in January 2021 as an activities coordinator. While this is my first role totally focused on activities, I have had the same philosophy in all my roles - to make sure I bring happiness, joy and normality to all our residents’ daily lives.


When I’m not working, I love to bake and work on arts and crafts..

Frequently Asked Questions about Shockerwick House Care Home

What types of Care is Shockerwick House Care Home registered for?

Older Person Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Shockerwick House Care Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Shockerwick House Care Home?

Own Furniture if required, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Shockerwick House Care Home to the centre of Bath?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Shockerwick House Care Home to verify any information. View our terms and conditions. Shockerwick House Care Home has an Enhanced Service - more info.