Shockerwick House Care Home

As a family it’s important to know Mum is happy and can truly call Shockerwick House her home. We are very grateful.

The staff are all unfailingly friendly and helpful and with a high standard of care, understanding and patience with all the idiosyncrasies that can occur with elderly people. Both my parents have really blossomed since they have been there and we are looking forward to warmer days when we can visit with them in the lovely gardens.

My mother has settled well in Shockerwick and seems really happy here. There is good communication with staff. The birthday celebration they organised for my mother was planned with care, which we all enjoyed, and the chef made an excellent tiramisu. It would be easier if I could pay into the float for hairdressing etc by bank transfer or card rather than cash.

My friend has been in the care home for 15 years and is very happy there. The home keeps me updated with their health and is always happy to help with any issues I might have. The care is good, and the meals are great. The home is always clean and tidy.

I am very happy with the kindness, care and attention shown to me by the excellent personal carers and staff during my stay at Shockerwick House.

It is a beautiful building and I am well fed and looked after. I think it is very poor that nothing happens on Saturday and Sunday. I am glad to have the telephone but friends find it difficult to get through and there is no facility for leaving a message.

Shockerwick House has the advantage of being a beautiful building in outstanding surroundings. Having said that, it doesn't rely on that alone. The care staff are superb, going out of their way to be cheerful, helpful and thoughtful, interacting (so important) whilst still working hard. Meals generally, were excellent (sadly, due to medication) I was not always receptive to food! I would say that the rule of a minimum two week stay does seem excessive taking into account the cost and nature of respite time required.

The staff at Shockerwick House Care Home have been amazing with our son and adapted to his needs as he is only 31 years of age. No care homes would accept him due to his age but we are so grateful that they accepted him at their lovely home. Even though he is young his personal care is high. They are constantly looking at things that would help him and make his stay as enjoyable as can be due to his disability. Once again I would like to express my gratitude to all the staff.

My mum was only at the home for a very short time receiving end-of-life care. The decision to move her to Shockerwick was honestly the best we could have made to ensure that her last few days were dignified and that she was taken wonderful care of. The whole team at Shockerwick clearly are filled with compassion, and this shows up in how they treated not just my mum but our entire family. They were kind, honest and made sure that we knew what was happening at all times and nothing was ever a bother for them. The comfort we all had knowing she was receiving the very best care meant we were able to see her as a family and not as carers which made our final days with her meaningful. It is rare to meet people who are genuine and caring about what they do and how they do it, but the team at Shockerwick went above and beyond on every level. We will forever be grateful for what they did for my mum and for us as a family. I cannot recommend the home and the team there more highly.

During Covid, there were excellent safety precautions in place whilst the home was also aware of the need for residents to have contact with relatives wherever possible and whenever safe to do so.

All staff are very helpful and friendly. I have no grumbles!

My father went into Shockerwick for a month's respite, with a view to a permanent stay if he liked it. He and we are very impressed by and pleased with the facilities and the professional, kind and considerate staff. His room is large, light and airy, and he has been able to furnish it with his own things, even on respite. I have been kept fully in the picture with regard to his welfare and any developments and can visit at any time. My father is relieved to be well looked after and well fed and cared for. Whilst he has found it heart-wrenching to have left his beloved home, he has decided to become a permanent resident, as he feels Shockerwick is the best choice for him.

After two weeks here, I am sitting up in bed with my breakfast, watching "match of the day"! It can't get better than that. Dreading coming into care, but have been very surprised by how much I have enjoyed it. I am allowed to do my own things in my own way, but secure on the knowledge that help is there should I need it. Feels safe and secure. I cannot speak highly enough of the staff - always smiling, obliging, patient and compassionate. Loved the company of staff and residents. I have recommended Shockerwick House to other people.

Shockerwick House is wonderful, and my brother has a beautiful room, actually a suite. He has attentive care from the nursing staff, who change his dressings every day. As he has very poor mobility, a motion sensor has been provided for his room, connected to the call button. What a good idea! However, sometimes he says he has to wait quite a long time for assistance after pressing the call button, but this is due to a shortage of staff, I believe. Overall. I am very pleased with his care.

Right from the moment my dad arrived at Shockerwick Care Home, we have been extremely impressed by the high level of care that he has received from all the staff. Dad has settled in so well and feels like he is part of the Shockerwick family. The nursing staff are exceptional, the carers make Dad feel very special and have really looked after him, the kitchen staff have catered very well for Dad’s dietary needs, and the manager has welcomed the whole of our family (and all Dad’s friends) into Shockerwick whilst making sure that Dad and all the residents are safe and protected from Covid. We could not have asked for a better place for our dear dad to end his days. He calls it his “end of life luxury hotel”. Thank you to everyone involved with Dad’s care.

My wife spent 2.5-years at Shockerwick House where she was wonderfully looked after by the matron and staff. It has my highest recommendation.

Food all first-class.

Excellent service.

Mum stayed at Shockerwick House for a few months to convalesce after leaving the hospital. Although Covid restricted my personal ability to visit until towards the end of her stay, Mum always spoke very highly of all the stay, her room and the food. I found the staff very approachable and happy to spend time talking to me about Mums progress, which was very reassuring. Many thanks to each and every one of the staff!

Sometimes short of staff.