Shockerwick House Care Home

Lower Shockerwick, Bath BA1 7LL
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9.8 93 Reviews
  • Shockerwick House Care Home, Bath
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care.

Shockerwick House is located on the outskirts of Bath’s World Heritage Site. The magnificent 17th century house is set in twelve acres of wheelchair friendly gardens, with an orangery and vegetable plot. The beautifully appointed rooms offer plenty of areas for residents to relax or socialise in. The home has a secure entry and exit system and a 24-hour call system so that residents feel safe and secure. All bedrooms have their own TV and telephone.

Special diets are catered for and the home has magnificent, oak-panelled dining rooms. Hot and cold options are included and snacks and drinks are available throughout the day and night.

Relaxation sessions, manicures and foot spas are just a few of the many additional benefits of life at Shockerwick House, with arts and crafts and musical afternoons being some of the activities that residents have embraced.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Shockerwick House Care Home'.
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Care Provided by Shockerwick House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 35 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1375
  • Self-Funded Nursing Care: £1625 – £1625
  • RESPITE Self-Funded Residential Care: £1515 – £1515
  • RESPITE Self-Funded Nursing Care: £1790 – £1790

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Shockerwick House Care Home to find out the exact price for your requirements.

Contact Shockerwick House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Shockerwick House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dana Sandu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (18)

Shockerwick House Care Home Reviews (93)

9.8

Shockerwick House Care Home has a Review Score of 9.8 (9.764) out of 10, based on 20 reviews in the last 2 years.
Over all time Shockerwick House Care Home has 93 reviews.

Overall Experience
  • 83
  • 9
  • 1
  • 0
  • 0
Date Published
  • 93
  • 8
  • 13
  • 20
  • 73
Reviewer Connection to Shockerwick House Care Home
  • 23
  • 22
  • 11
  • 9
  • 8
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 61-80
Review from Andrew H (Son of Resident) published on 16 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having worked as a GP for 30 years, the care at Shockerwick given to both my mother and father is the finest I have experienced in the sector. The personal commitment of the staff to the residents is consistently exemplary. The buildings, facilities and furnishings are also top-notch. The gardens are
an oasis for residents and visitors. The skill and compassion in palliative care allowed my parents and ourselves to face their last days in peace and with dignity.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you for your kind words, Andrew.
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Review from W H (Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience as a resident over the last 3 months has come up to my expectations in all respects.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you for your feedback, we really appreciate your praise.
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Review from Sandra U (Respite Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live alone, I needed a weeks respite care after a hip replacement operation. I visited Shockerwick and found the experience welcoming, supportive and flexible so booked my post-op week. The setting Shockerwick is glorious - set in beautiful grounds - uplifting in itself. My room was lovely and
the staff were amazing - so kind, encouraging and helpful - nothing was too much trouble. The meals were very good, with plenty of choice. My week at Shockerwick provided me with a bridge between hospital and returning home, helping me to regain my independence in a supportive way. I'm so grateful to all at Shockerwick for making my stay so positive.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you for your kind words. It is absolutely amazing to hear about your recovery and we are very happy you enjoyed your stay at Shockerwick House. Please don't be a stranger and come down to visit us.
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Review from P H (Husband of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my wife arrived, she has been cared for with kindness and compassion. Nothing is too much trouble. Staff are skilful and understanding, friendly and accomplished. Nothing is lacking, day or night. I can not imagine anywhere better and Iw ould recommend Shockerwick to anyone.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team.
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Review from D H (Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been living at Shockerwick House for 2 and a half years and before that, I visited my husband who was here for 4 and a half years on a daily basis.
All that time he was very happy here and I have been the same.
I have had a good relationship with all the staff and no complaints.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.
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Review from Athene W (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother came to Shockerwick in October 2018 suffering from a nasty sacral sore, recovering from pneumonia and quite dramatic weight loss.
Thanks to the wonderful care and professionalism of the nursing and care staff under the dignified guidance of the manager, Mummy has thrived here.
After a few
months, she has finally put on weight, is more alert and communicative, and her pressure sore healed (she was turned 2 hourly/24 hours and now 3 hourly with meticulous attention to detail).
The staff are lovely and Mummy is safe, well and content, as are we as a family. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.
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Review from Anne M (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Shockerwick for almost 4 years.
The care, love and attention he gets is absolutely fantastic - the staff are like our second family - and I always have a lovely feeling when I visit Dad, as the staff and residents all have such a warm and welcoming attitude.
I go to sleep at
night knowing Dad is in the best place ever.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Mary S (Daughter of Resident) published on 3 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been at Shockerwick House for 3 3/4 years and during that time he has been beautifully and wonderfully cared for.
All the staff are incredibly caring and kind and it is always an absolute pleasure visiting Dad as the atmosphere at Shockerwick is always very warm and welcoming, and
I always leave feeling very happy and content knowing Dad is being so well looked after. I live 2 hours away and my sister is 3 hours away so knowing Dad is being properly cared for is very important to us.
My Mother was also at Shockerwick for a couple of weeks in July 2017 for her 'end of life care' and my sister and I could not have wished for a more peaceful and wonderful place for her to end her life. All the staff were totally amazing with Mum and also us!
Shockerwick is definitely a 'one in a million' care home and how lucky we are that Dad is there. A beautiful house in beautiful grounds and exceptionally kind and caring staff.
Reply from Greta Narbutaityte, Customer Adviser at Shockerwick House Care HomeThank you, Mary, for taking the time to write this review. We are very pleased to hear about your experience at Shockerwick House and we wish to send you our condolences in regards to your mothers passing. We will certainly share your comments with the home’s manager. The Bupa Customer Care Team
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Review from G W (Son of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault the care my mother is having at Shockerwick House.
Reply from Daniel Widdowson, Customer Adviser at Shockerwick House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from P C S (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shockerwick House is like a first class hotel with nursery care. Everyone strives for the residents to achieve the best quality of life they can and they do it so positively that it is a treat to visit. I have peace of mind for the first time for years and for this I am very grateful.
Reply from Daniel Widdowson, Customer Adviser at Shockerwick House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from M F (Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Shockerwick House Care Home after an extremely serious cancer and was very weak and poorly. I had to be wheeled everywhere.
The care and attention over the 2 weeks I was there, meant I was able to walk out to the car. They gave me my life back.
Each nurse or helper were so kind to me
as indeed were all the staff. The food was excellent. My room was spacious but welcoming. The care manager was excellent too.
Reply from Josephine Gaupholm, Customer Adviser at Shockerwick House Care HomeThank you for your review of Shockerwick House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your kind comments regarding the care and welcome you received. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Sally B (Regular Volunteer) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Shockerwick House is an excellent care home.
The staff are extremely helpful and friendly. Nothing is too much trouble. The house has a lovely atmosphere and my only reservation in recommending it more widely is the cost.
Please pass on my thanks and encouragement to all the staff - they are wonderful.
Reply from Josephine Gaupholm, Customer Adviser at Shockerwick House Care HomeThank you for your review of Shockerwick House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding how helpful and friendly the staff were. We will share your thanks with the home's manager and staff. The Bupa Customer Care Team
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Review from Robin P (Respite Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely experience. Great staff who would do anything for me as time went by. It has made me so confident after my brain operation and I'm now ready to go home.


Today I go via my GP.

Reply from Josephine Gaupholm, Customer Adviser at Shockerwick House Care HomeThank you for your review of Shockerwick House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff and the confidence you now feel going home. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Vince G (Brother-in-law of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing and care staff are always kind, cheerful and willing to help.
The activities schedule is diverse and excellent and trips to stimulate the residents as much as practical in a safe and considerate manner.
All the staff demonstrate a kind and caring manner to the residents.
Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care HomeThank you for your review of Shockerwick House Care Home, we are pleased to hear that you are happy with the staff at our home. We appreciate your comments on the activities provided for the residents and will pass on your comments to the care home's manager. The Bupa Customer Care Team.
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Review from J H (Power of Attorney of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this home. The residents are treated with dignity and every effort is made to respect their wishes. They are also physically well cared for. I had the peace of mind that the resident for whom I cared was being well looked after.
Reply from Gabriella Mills, Customer Advisor at Shockerwick House Care HomeThank you for your review of Shockerwick House Care Home, we are pleased to hear that you have had a positive experience of our home and you are happy with the care given to the residents here. We appreciate your comments and will share this with the care home's manager, The Bupa Customer Care Team.
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Review from Francis P (Son of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are extremely caring and patient. The gardens are wonderful, full of colour, birdlife and very safe to wander around. The rooms are very light, with wonderful large windows.
Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care HomeThank you for your review, we are pleased to hear that you are enjoying the gardens and the rooms available to the residents. We appreciate your comments and will share these with the care home's manager. The Bupa Customer Care Team.
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Review from David H (Friend of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and a pleasure to come.
Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care HomeThank you for your review. We are pleased to hear that you have had a positive experience and appreciate your comments of the home. We will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from Elizabeth H (Friend of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful well kept home, with comfortable attractive rooms and enough space for residents to have privacy if they want it. The gardens are lovely and there is a gardening club for them to enjoy involvement with plants. Outside groups are welcome and residents are encouraged to carry on being
the people they were with the interests they had earlier in life before they came to Shockerwick House Care Home.
Reply from Gabriella Mills, Customer Adviser at Shockerwick House Care HomeThank you for your review. We are pleased to hear that you have had a positive experience when visiting Shockerwick House and appreciate your comments. We are glad that our residents are enjoying the activities provided and will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from N B (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring staff and well maintained facilities. Very good and varied activities programme with frequent trips/visits.
Reply from Natalie Krisman, Customer Service Advisor at Shockerwick House Care HomeThank you for your review. I'm pleased to hear that you are happy with the care and activities at Shockerwick House.
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Review from Jessica H (Friend of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Accompanied my friend on a trip today to SS.Great Britain. Very pleasant attention to detail requesting information like the measurements as he is wheelchair bound and getting through doorways can be challenging. The trip was a great success and thoroughly enjoyed it. He was able to access all areas
and felt as if the chair wasn't there. The packed lunch was very appetising.
Reply from Jayne Duck, Customer services administrator at Shockerwick House Care HomeThank you for your review. I'm so pleased to hear that you and your friend enjoyed the trip and hope that you will go on many more trips with us.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Shockerwick House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Shockerwick House Care Home is calculated as follows: ( (185 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 237 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shockerwick House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 27 Jan 2026

Shockerwick House is an elegant 18th Century home that is set in acres of beautiful rural countryside. The home has large spacious rooms, high ceilings and original features, all set in breathtaking surroundings. We offer pre-bookable short stays and Day Care, please get in touch to find out more

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Awards / Recognitions (7)

Meet the Team (5)

Dana

Dana Sandu

Job Title: Home Manager Joined: 2025

Hello, my name is Dana and I am the home manager at Shockerwick House.


I’m Romanian and worked for many years in the travel industry before I moved to the UK in 2015 and started my career in care.


I initially worked as a health care assistant before moving on to activities co-ordinator and services co-ordinator roles. I worked closely with the home manager and managed most of her non-clinical duties. One year later I was offered the home manager position at another home within the organisation and moved from Bath to Bristol.


I was delighted to join Shockerwick House in 2025 and I am very much looking forward to continuing its legacy with the help my fantastic team.

Donna

Donna Thomson

Job Title: Clinical Services Manager Joined: 2009

I have been an RN for over 40 years after completing my training at Musgrove Park Hospital Taunton.


I joined the team at Shockerwick in 2009 and love the professional, friendly, and family atmosphere that we promote here.


In my downtime, I love to spoil my family, especially the grandchildren.

Jacky

Jacky Bevan

Job Title: Senior Carer Joined: 1998

I started working in Shockerwick House over 20 years ago which is testament in its self of how much I love the work we do here.
The residents and staff are like family but none of this gets in the way of the professionalism in which we go about our work.
In my spare time I am a keen gardener and love making Jam’s and pickles and when it comes to relaxing there is nothing I enjoy more than a bag of minstrels.

Rebecca

Rebecca Deane

Job Title: Senior Carer Joined: 2014

I rejoined the team at Shockerwick House in 2014 as a Senior Carer after 3 years of working as an HCA at the RUH Bath.


Most of my career has been in administrative work but from a young age, I felt that the caring profession was where my heart lay.


Working as a team we provide outstanding care for our residents and there is nothing more satisfying than seeing a smile on their faces.


In my spare time, I love riding my horse and relaxing in the sun.

Brionne

Brionne Boyland

Job Title: Activities Coordinator Joined: 2021

I have been working in the care sector in different roles since I was 18, only taking a break to have my family.


I joined Shockerwick House in January 2021 as an activities coordinator. While this is my first role totally focused on activities, I have had the same philosophy in all my roles - to make sure I bring happiness, joy and normality to all our residents’ daily lives.


When I’m not working, I love to bake and work on arts and crafts..

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