Bupa Care Homes in Berkshire | 7 Care Homes

Review of
Argyles Care Home
from Donna R (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My Dad has been in this care home for 2 years now. He has been very happy here and although he chooses not to participate in most events he knows there is plenty to occupy himself if he wants to. He appreciates the ability to be left to think for himself and not be pressured into an option that is not

really for him. I can sleep far easier knowing he is excellently cared for and he admits he wants for nothing. Staff make him feel special and he loves the banter.
He loves to go to the reception area where people pass through, that it doesn't commit him to long conversations, he can people watch and the lovely receptionist Bryony treats him to a special coffee.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Argyles Care HomeIt's always encouraging to read reviews like this. It is nice to hear from family members feeling like their loved one is cared for and looked after. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing your loved one with the best possible care.

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Review of
Thatcham Court Care Home
from L S (Husband of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff always friendly and respectful, on occasions seems to be an insufficient number of carers so residents have been unattended in the lounge for a short period of time.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care HomeWe appreciate you taking the time to leave us your comments. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
St Mark's Care Home
from Alison B (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are amazing and take good care of Mum. Tomi, Kim & Dani are especially good with her, getting her dancing and playing games to occupy her and distract her when she is in her wandering mode. The Thursday music session in the Windsor Ward is amazing, really gets Mum going and you can see

how much she enjoys it. I wish there could be more sessions like this for the Windsor Ward.

Reply from David Mclean, Customer Service Adviser at St Mark's Care HomeThank you for your lovely review. Your words remind us why we do what we do. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Thank you for recognizing the care and dedication of our team. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Argyles Care Home
from Paul K (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother and father both moved into Argyles this year and have settled in nicely.
All the staff at the home are very attentive, polite to the residents. I travel a long distance to see my parents, and I am always allowed to eat with them. This provides a great space and opportunity to catch up.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Argyles Care HomeWe're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Argyles family. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. We look forward to welcoming you back to our home soon.

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Review of
Beacher Hall Care Home
from Louise G (Sister of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

My sister is very fortunate to have been living at Beacher Hall, Reading for the past couple of years.
All the staff are very friendly and caring, even offering me food and drink when I visit!
The staff appear to be a good Team and supportive of each other.
Everywhere is very clean, from the resident's

clothes to the floors.
The Physio's are lovely and very knowledgeable.
The Activities Team are very inventive, with varied fun things going on, and they try and encourage her to join in.
The food is excellent - home made, with my sister's likes and dislikes taken into account.
I am very grateful to Beacher Hall.

Reply from Fran Donno, Customer Service Adviser at Beacher Hall Care HomeWe appreciate you sharing your experience with our home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We are so pleased to hear that you are impressed with the high standards of care provided, the delicious meals and the variety of activities provided at Beacher Hall Care Home. Please don't hesitate to reach out if there's anything more we can do.

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Review of
The Donnington Care Home
from Michael E (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I had a great time visiting my mother. I found the staff looking after her very professional and helpfull. I am so thankfull that they look after so well.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Donnington Care HomeThank you for your kind words. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.

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Review of
The Donnington Care Home
from Emma D (Sister of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and very helpful. I am kept informed when my sister is unwell or had a fall and get regular updated by phone. If there is an assessment to be carried out I would like to know in advance so that I can attend but I am usually informed of the outcome. Overall I am very happy

with my sister's care. She has been contented and flourishes in this environment.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Donnington Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your sister in our care. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We hope to continue providing your loved one with the best possible care.

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Review of
Bayford House Care Home
from Victoria C (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Mum and dad have been in Bayford about a year now.
Mum has stable blood sugars for first time in about a decade!
She has also managed to lose some weight and looks healthier for it.
Mum regularly enjoys activities set out through the day.
Dad enjoys spending meals with mum and having a quiet afternoon

in his room.
Dad always looks clean and presentable which is hard to do as he can be a bit stubborn!
All the care staff are wonderful and so caring and patient.
Staff always inform me of any changes no matter how small which is lovely!
Both being at Bayford house has really improved their general quality of life.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeWe're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that your Mum and Dad are enjoying their stay at Bayford House Care Home and hearing that our care brings you peace of mind truly means so much to us. It is wonderful to hear that your Mum and Dad are being looked after and cared for well and please don't hesitate to reach out if there's anything more we can do.

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Review of
Parkside Care Home
from Susan S (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

Mum was admitted for end of life care which I needed to find very quickly. I chose Parkside Care Home as was near to me & first impressions on visiting was very good. I thought mum would be unhappy having to move again but how wrong was I! She seemed happy and made good friends with residents & staff.
Just

want to thank the Carers for all their help for mum they were so patient & friendly & had real empathy! The manager Maggie who helped us with the process & accommodated mums wishes perfectly! Staff went above and beyond for mum she & I had a lovely relationship with people she met and by all accounts mum made quite an impression there! Nurses thank you for making mum so comfortable & keeping me so informed of all processes towards the end. I totally recommend this Care Home for your loved ones!

Reply from Fran Donno, Customer Service Adviser at Parkside Care HomeWe are delighted to hear that our team made a difference to your family's experience. We are glad to help you and your family through such a difficult time and thank you for recognizing the care and dedication of our team. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Bayford House Care Home
from Mark W (Son of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

I can only say that every time I visit my mother I think how lucky she is to be a resident in Bayford House.Everything about the care home is excellent that includes the all the staff and the well kept grounds

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for taking the time to leave your review. We are delighted to hear that our team have made a difference to your family's experience. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We hope to continue providing your loved one with the best possible care.

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Review of
Bayford House Care Home
from Christine K (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

Bayford House Carehome has been very supportive of mum's needs, we have a friendly welcome whenever we visit, it has been less stress for the family knowing mum is well cared for and safe, all the staff are very poiite, helpful and friendly.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We hope to continue providing your loved one with the best possible care.

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Review of
Beacher Hall Care Home
from T C (Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

I live at Beacher Hall Care Home for the last 5 years. The care I receive here is very good. The food provided is very good and tasty. Physiotherapy department supports me in my rehabilitation ,and they are always happy to help whenever I need any sort of help. The manager always goes around and pops

in to say hello and asks how I am doing. I am very happy with my room size. I love my plants and staff are helping me to take care of them, what I am grateful for as I cant do this by myself. Overall I am happy living here.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Beacher Hall Care HomeThank you for your lovely review. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Hearing that our care has made a difference to you is truly rewarding. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Bayford House Care Home
from Sarah T (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

My mother in law is so happy since she moved into Bayford House. She is always smiling and even though she is not mobile she enjoys all the fun activities on offer. She has nothing but praise for all the stall from the management, down to the cleaners, as do we. They all treat her with love and respect

as if she were one of their own family member. When you leave a loved one in a care home it is a very difficult decision to make. Ours was made so much easier as everyone was so welcoming and caring she settled in from day one. A huge thank you from all her family for helping making her feel so loved and cared for. She is never lonely anymore and we love coming to visit her in her wonderful new home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care HomeThank you for your lovely review. We are happy to hear your Mother in Law already feels like a part of our Bayford House family and that she finds all our staff have made her feel so at home in our care. We look forward to seeing you again on your next visit.

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Review of
Bayford House Care Home
from Bruce R (Son of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

The staff are very thoughtful and attentive and go out of their way to meet residents needs. They deal with my mother very patiently, despite the fact that she isn't always polite in return. There's plenty of varied activities laid on by the staff and they do their best to ensure that the residents

get involved. The food served is varied with plenty of choice available.

At home my mother frequently fell and wasn't eating proper meals. At Bayford House she's getting the care she needs. The staff can't do anything about the fact my mother is very stubborn and often doesn't call for assistance, but I do know she is being well cared for by the staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. Your comments are a testament to the enthusiasm of everyone in the home. Thank you for recognizing the care and dedication of our team. We will certainly pass your comments on to the manager.

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Review of
Bayford House Care Home
from Ian S (Son of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Bayford House is a place in super nice surrounding which is all very well maintained. I find all the staff very pleasant, hard working and easy to speak with in a home like environment. My Dad is looked after very well and enjoys his meals especially the puddings. All in all a Care Home that Cares very

much.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We're also pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Bayford House Care Home
from Chantal F (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Staff are very caring and staff turnover is low so Mum is well known and looked after with her personal preferences being taken into account by all the staff. Clean and comfortable room and communal spaces. Activities are varied, regular and well run. Mum enjoys the hairdresser visits and looks forward

to meals which look very nice. Mum is very content.

Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Bayford House Care Home
from T W (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Mum has been here for over a year now and as a family we could not be more happy. All the staff are very friendly and helpful. I've never seen mum turn away any of her food, even food I thought she wouldn't like. The activities are great and I love seeing the photos especially when mum has joined in.

Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like "friendly and helpful" being used to describe our care. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review of
Bayford House Care Home
from S M (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My mother is well looked after, and all staff are friendly and helpful. At times I think staff shortages impact on her care, eg long time sitting in a wheelchair. She seems to get put to bed quite early, and one time she was washed and dressed and sitting in her chair by 6.30am.

Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeWe're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review of
Thatcham Court Care Home
from Sara C (Daughter-in-law of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law seems very happy. She always says that she is well looked after. The staff are attentive to her needs and keep a good eye on her health and welfare. The staff have a family caring attitude that supports her general feeling of well-being.
The toilet/bathroom in her room has been 'out

of order' for a number of weeks. There is a sign on the door. There may be a reason for this (prevent her from using it when alone), but I have not been aware of the reason.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is wonderful to hear that your mother in law has settled in comfortably with us. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review of
Thatcham Court Care Home
from Robert C (Son of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

We try to visit my mother at least once every 2-3 weeks. I try to have a brief chat with her every day, but sometimes no one is answering the phone. She feels comfortable and relaxed with her carers. I feel she should be eating better, but I am not sure why she is not eating well.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care HomeThank you for taking the time to leave your review. earing that your mother feels comfortable in our care homes means so much to us. We will discuss your feedback with the home's manager to help them continually improve their service. We're committed to continuing to support you and your family in every way we can.

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Care Homes Owned by Bupa Care Homes in Berkshire

Bupa Care Homes Locations in Berkshire (7)

Bupa Care Homes Reviews in Berkshire (618)

Argyles Care Home

Thatcham Court Care Home

St Mark's Care Home

Argyles Care Home

Beacher Hall Care Home

The Donnington Care Home

The Donnington Care Home

Bayford House Care Home

Parkside Care Home

Bayford House Care Home

Bayford House Care Home

Beacher Hall Care Home

Bayford House Care Home

Bayford House Care Home

Bayford House Care Home

Bayford House Care Home

Bayford House Care Home

Bayford House Care Home

Thatcham Court Care Home

Thatcham Court Care Home

Awards / Recognitions (8)

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