Bupa Care Homes in Berkshire | 7 Care Homes

Review of
Bayford House Care Home
from Chantal F (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Staff are very caring and staff turnover is low so Mum is well known and looked after with her personal preferences being taken into account by all the staff. Clean and comfortable room and communal spaces. Activities are varied, regular and well run. Mum enjoys the hairdresser visits and looks forward

to meals which look very nice. Mum is very content.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

We're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We want our home to feel…read more

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Review of
Bayford House Care Home
from T W (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

Mum has been here for over a year now and as a family we could not be more happy. All the staff are very friendly and helpful. I've never seen mum turn away any of her food, even food I thought she wouldn't like. The activities are great and I love seeing the photos especially when mum has joined in.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "friendly and helpful" being used to describe our care. We are very happy to hear you can feel at ease…read more

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Review of
Bayford House Care Home
from S M (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report

Overall Experience

My mother is well looked after, and all staff are friendly and helpful. At times I think staff shortages impact on her care, eg long time sitting in a wheelchair. She seems to get put to bed quite early, and one time she was washed and dressed and sitting in her chair by 6.30am.

Reply from David Mclean, Customer Service Adviser at Bayford House Care Home

We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We will discuss your…read more

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Review of
Thatcham Court Care Home
from Sara C (Daughter-in-law of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law seems very happy. She always says that she is well looked after. The staff are attentive to her needs and keep a good eye on her health and welfare. The staff have a family caring attitude that supports her general feeling of well-being.
The toilet/bathroom in her room has been 'out

of order' for a number of weeks. There is a sign on the door. There may be a reason for this (prevent her from using it when alone), but I have not been aware of the reason.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

We're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is wonderful to…read more

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Review of
Thatcham Court Care Home
from Robert C (Son of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

We try to visit my mother at least once every 2-3 weeks. I try to have a brief chat with her every day, but sometimes no one is answering the phone. She feels comfortable and relaxed with her carers. I feel she should be eating better, but I am not sure why she is not eating well.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. earing that your mother feels comfortable in our care homes means so much to us. We will discuss your feedback with the home's manager to help them…read more

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Review of
Thatcham Court Care Home
from Kathryn C (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother moved to Thatcham Court Care Home from another care home as the mental health team advised she move to a nursing home with dementia specialism. The professionalism, knowledge, skill, and compassion that has been shown to my mother and our family has been outstanding. I really wish that my

mother had started her care home journey here, as being able to progress, if needed, from residential to nursing within the same home would have been beautiful and a lot less stressful.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for your kind words. We appreciate you sharing your experience with our home. Feedback like yours inspires us to continue to provide the very best care. It is always nice to hear from family…read more

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Review of
Parkside Care Home
from Kelly L (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

Hi my father came to the care home 4 months ago. The care and compassion, and all
The staff go above and beyond, to care for all the residents. The worry and stress has been lifted of my family's shoulders knowing that he is care and loved, we could not ask for anything more. The transition in my dad

has been improving everyday he absolutely loves the daily activities so thank you from the bottom our our hearts Kelly and Sergio

Reply from David Mclean, Customer Service Adviser at Parkside Care Home

It's always encouraging to read reviews like this and your words remind us why we do what we do. Thank you for recognizing the care and dedication of our team and we are very happy to hear you can…read more

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Review of
The Donnington Care Home
from Julie P (Granddaughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

Secure entrance, always greeted with a 'hello' and smile. Staff always introduce themselves or warmly acknowledge when arrive. My grandma is extremely well looked after, she is happy and very comfortable. The food is gorgeous and the variety as good as most hotels if not better. I've regularly lunched

here. Fresh vegetables every time it makes me happy to see how well Grandma is looked after and the other residents. Thank you.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Donnington Care Home

Thank you for your kind words. We are delighted to welcome you and your grandma into our home and we are so pleased to hear how much you enjoy our food. We hope to continue providing your loved one…read more

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Review of
Beacher Hall Care Home
from Brenda G (Sister of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

Beacher Hall Care Home has been a huge part of our lives for over 12 years where my brother was a resident until his passing, and the care he received was exceptional. You treated him with love, dignity, and compassion-like family. From carers to chefs, nurses to entertainers, every person made his

life joyful and meaningful. You gave him a voice, comfort, and countless happy memories. If you're looking for a care home, I highly recommend BH. You gave us peace of mind and our loved one a beautiful life. Thank you from our whole family.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Beacher Hall Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after well. It is clear to see how much of…read more

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Review of
Thatcham Court Care Home
from Shirley K (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with all the staff and how they care for my mum. Its her birthday today and the chef has made mum a beautiful cake she was quite overwhelmed that she had been so lovingly thought of. My family and I never have any concerns about her care the staff are always caring, thoughtful and respectful.

Reply from Fran Donno, Customer Service Adviser at Thatcham Court Care Home

Thank you for your kind review. It is so wonderful to hear that your Mum has had a great birthday and that she is receiving high standards of care and support. We are happy to hear you feel like a…read more

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Review of
Beacher Hall Care Home
from Monica N (Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

Ever since I came to Beacher Hall, I have been made very welcomed. I feel very at home here. Everyone from all departments have helped me out with everything I need here. I love my room with all my things about me and someone comes to see me every hour to check that I am ok. I am very independent in

the home. I can do gardening which I enjoy very much. I can go out independently anywhere I want. Laundry is excellent, returning things the same day. Housekeeping is great. Kitchen department adapts food to my preference. Maintenance top level. Activities team are brilliant and I have learnt how to do many new things. Overall I am very happy here and settled.

Reply from Fran Donno, Customer Service Adviser at Beacher Hall Care Home

Thank you for your kind words. We are so pleased to hear that you feel at home and you feel comfortable at Beacher Hall Care Home. It is so wonderful to hear that you are receiving such high standards…read more

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Review of
The Donnington Care Home
from Frankie B (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff here are exceptional. Could not ask for more. Thanks for caring for mum with such love and kindness!!

Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum…read more

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Review of
Beacher Hall Care Home
from Allan P (Husband of Resident) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

Clean excellent home
Staff happy and long serving
Most impressive set up all together

Reply from David Mclean, Customer Service Adviser at Beacher Hall Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best…read more

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Review of
St Mark's Care Home
from P C (Friend of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

I am happy knowing that my friend is safe there. Staff are very patient with the residents. They make visitors welcome. Lots of activities if the residents want to join in. Lovely garden to sit in. Very nice feel to the home.

Reply from Lisa Henderson, Customer Care Advisor at St Mark's Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Friend in our care. It is always nice to hear words like "Patient" being used to describe…read more

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Review of
Bayford House Care Home
from Samuel L (Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

Cleness very good
Staff hard working

Reply from Fran Donno, Customer Service Adviser at Bayford House Care Home

We appreciate you taking the time to leave us your comments. We hope Bayford House Care Home did everything possible to make the transition as easy as possible and it is always wonderful to hear words…read more

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Review of
Beacher Hall Care Home
from Michael G (Father of Resident) published on 4 September 2025 Submitted via Website • Report

Overall Experience

My daughter has been staying at Beacher Hall regularly over several years. She got on very well with all of the staff and management and loved her time there. She would stay over Easter and Christmas, and enjoyed being there with friends.

Reply from Fran Donno, Customer Service Adviser at Beacher Hall Care Home

We appreciate you taking the time to leave us your kind words. It is wonderful to hear that your Daughter enjoys her stays at Beacher Hall Care Home and it is always lovely to hear from family members…read more

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Review of
Beacher Hall Care Home
from Michael D (Brother of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

Beacher Hall has provided an outstanding level of care and support for my sister for over four years. The staff and leadership have been crucial in ensuring my sister's complex needs are met, that she is always comfortable, and feels very much at home.

Reply from Lisa Henderson, Customer Care Advisor at Beacher Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Sister in our care. We hope to continue providing your Sister with the best possible care.

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Review of
Thatcham Court Care Home
from Susan A (Friend of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy to know my friend, is in Thatcham Court. She was living at a retirement facility but moved to your care home last year. I love Thatcham Court in all manner of ways and including the safety/security aspect. During my visits, I am very pleased at the level of care you provide with my friend

and all your patients. Thank you.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

Thank you for taking the time to leave your review. We are glad to know that you feel secure in the knowledge that your friend is in good hands at Thatcham Court. We take safety and security very…read more

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Review of
Thatcham Court Care Home
from C D (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report

Overall Experience

Would like to say a big thank you to all the staff for looking after our Mum during respite. This enabled us to have a holiday and took away all stress of worrying how mum was. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Thatcham Court Care…read more

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Review of
St Mark's Care Home
from C S (Ex Family Member) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

I have visited my ex husband on a number of occasions and have found staff, food, hospitality and environment extremely clean, happy and friendly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mark's Care Home

We appreciate you taking the time to leave us your comments. It is good to hear that you have always found our staff to be friendly and happy. We look forward to seeing you at St Marks again soon.

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Care Homes Owned by Bupa Care Homes in Berkshire

Bupa Care Homes Locations in Berkshire (7)

Bupa Care Homes Reviews in Berkshire (605)

Bayford House Care Home

Bayford House Care Home

Bayford House Care Home

Thatcham Court Care Home

Thatcham Court Care Home

Thatcham Court Care Home

Parkside Care Home

The Donnington Care Home

Beacher Hall Care Home

Thatcham Court Care Home

Beacher Hall Care Home

The Donnington Care Home

Beacher Hall Care Home

St Mark's Care Home

Bayford House Care Home

Beacher Hall Care Home

Beacher Hall Care Home

Thatcham Court Care Home

Thatcham Court Care Home

St Mark's Care Home

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