Bupa Care Homes in Berkshire | 7 Care Homes

Review of
Thatcham Court Care Home
from Colin E (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

My dad has been in the home since May 2022 even though his health has gone down hill the care home has been outstanding from the day he moved in, there is nothing bad to say about the staff or cleanliness of the home. If I ever get put into a home I hope it is as good as Thatcham Court.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care HomeThank you for your kind words. We are pleased to have been able to help you and your loved one through a difficult time. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Thank you for choosing Thatcham Court for your stay.

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Review of
Bayford House Care Home
from Carol C (Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

I was very impressed by the standard of care I received at Bayford House from every point of view and highly recommend it. All the staff were very efficient, caring and friendly, the food was delicious and my stay there was an excellent experience.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for taking the time to leave your review. We are so pleased to hear that your stay at Bayford house was pleasant and that you would recommend the home. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. Hopefully you will go away from this feeling like you received the best possible care.

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Review of
St Mark's Care Home
from K W (Daughter of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

My parents have settled well in St Marks. The staff are very friendly and attentive. Their rooms are so a good quality and nice view of the garden. Any issues maintenance staff help immediately. There are a range of different activities each day which helps keep them active and interact with other residents

and local community. The doctor visiting each week takes pressure off my commitments and helps keep them all well. The Eton Unit staff communicate with me regularly on their well being. The menu and dietary provision for coeliacs needs more effort to offer inclusive food for dad.

Reply from Fran Donno, Customer Service Adviser at St Mark's Care HomeWe're so grateful that you've taken the time to share your thoughts. Knowing that you feel reassured about your loved one's care is the best feedback we can receive and we are pleased to hear that your Parents have settled in well. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
St Mark's Care Home
from Colin F (Friend of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

My dear friend is settling in well, and her key worker is looking after her really well. Nothing is too much trouble for the staff, and Tony does all he can for her.

Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mark's Care HomeThank you for your feedback. We are happy to hear your friend is settling in well and that she feels well cared for by Tony. Thank you again for your kind comments.

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Review of
The Donnington Care Home
from Julie E (Mother-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Made so much progress. Its fantastic in such a short time. Excellent care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Donnington Care HomeWe're so grateful that you've taken the time to share your thoughts. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We hope to continue providing your loved one with the best possible care.

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Review of
Beacher Hall Care Home
from Brian Q (Father of Resident) published on 6 January 2026 Submitted via Website • Report

Overall Experience

My son has been receiving very good care at beacher Hall. Staff are very friendly , physio are very good and they give the best.
Food is very nice, home ia clean and activities team does variety of activities.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Beacher Hall Care HomeThank you for taking the time to leave your review. We are so pleased to hear that your son has settled in comfortably with us here at Beecher Hall. All the staff members work very hard to provide the best possible care and to make the residents feel at home. Please don't hesitate to reach out if there is anything more we can do.

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Review of
Beacher Hall Care Home
from M Z (Daughter of Resident) published on 6 January 2026 Submitted via Website • Report

Overall Experience

The best thing about Beacher Hall is that my father does not only receive care here, but also rehabilitation. I cannot praise the physiotherapy team enough for the work they do with my father - they are highly professional and dedicated.
I am also very grateful to the nursing team, who have helped

my father progress from being fed solely through a PEG to eating fully independently.
I truly appreciate that the staff take into consideration that my father does not speak much English and actively find different ways to communicate with him.
I feel that my father is safe at Beacher Hall, and I am very thankful that he is able to stay here.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Beacher Hall Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are glad to help you and your family through such a difficult time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to support you and your family in every way we can.

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Review of
St Mark's Care Home
from Irmgard M (Wife of Resident) published on 2 January 2026 Submitted via Website • Report

Overall Experience

I am so pleased having found St Marks Care Home. It is local and so friendly, being open all hours it makes it easy to keep in touch with my husband. The care is personalized. Staff will engage in conversation. The home is well kept, tidy and caters for individual needs with consideration.
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to engage the residents are appropriate and engage them in everyday live all year round.

Reply from David Mclean, Customer Service Adviser at St Mark's Care HomeWe're so grateful that you've taken the time to share your thoughts. Thank you for recognizing the care and dedication of our team. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to continuing to support you and your family in every way we can.

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Review of
Beacher Hall Care Home
from J Q (Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

Since I have been in this care home I have improved a lot in comparison of being in hospital setting.Thank you so much for all support . All care provided is excellent ,food is good and activity is very good and I enjoy Quiz the most.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Beacher Hall Care HomeThank you for leaving this lovely review. We are thrilled to hear how much you are enjoying your time at Beacher Hall. The staff work very hard to make sure the food is to a great standard- so we are pleased to hear that you are enjoying it. We are also glad to hear how much you enjoy the quiz! Please don't hesitate to reach out if there is anything more that you need.

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Review of
Argyles Care Home
from Donna R (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

My Dad has been in this care home for 2 years now. He has been very happy here and although he chooses not to participate in most events he knows there is plenty to occupy himself if he wants to. He appreciates the ability to be left to think for himself and not be pressured into an option that is not

really for him. I can sleep far easier knowing he is excellently cared for and he admits he wants for nothing. Staff make him feel special and he loves the banter.
He loves to go to the reception area where people pass through, that it doesn't commit him to long conversations, he can people watch and the lovely receptionist Bryony treats him to a special coffee.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Argyles Care HomeIt's always encouraging to read reviews like this. It is nice to hear from family members feeling like their loved one is cared for and looked after. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We hope to continue providing your loved one with the best possible care.

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Review of
Thatcham Court Care Home
from L S (Husband of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Staff always friendly and respectful, on occasions seems to be an insufficient number of carers so residents have been unattended in the lounge for a short period of time.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care HomeWe appreciate you taking the time to leave us your comments. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
St Mark's Care Home
from Alison B (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are amazing and take good care of Mum. Tomi, Kim & Dani are especially good with her, getting her dancing and playing games to occupy her and distract her when she is in her wandering mode. The Thursday music session in the Windsor Ward is amazing, really gets Mum going and you can see

how much she enjoys it. I wish there could be more sessions like this for the Windsor Ward.

Reply from David Mclean, Customer Service Adviser at St Mark's Care HomeThank you for your lovely review. Your words remind us why we do what we do. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Thank you for recognizing the care and dedication of our team. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review of
Argyles Care Home
from Paul K (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother and father both moved into Argyles this year and have settled in nicely.
All the staff at the home are very attentive, polite to the residents. I travel a long distance to see my parents, and I am always allowed to eat with them. This provides a great space and opportunity to catch up.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Argyles Care HomeWe're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Argyles family. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. We look forward to welcoming you back to our home soon.

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Review of
Beacher Hall Care Home
from Louise G (Sister of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

My sister is very fortunate to have been living at Beacher Hall, Reading for the past couple of years.
All the staff are very friendly and caring, even offering me food and drink when I visit!
The staff appear to be a good Team and supportive of each other.
Everywhere is very clean, from the resident's

clothes to the floors.
The Physio's are lovely and very knowledgeable.
The Activities Team are very inventive, with varied fun things going on, and they try and encourage her to join in.
The food is excellent - home made, with my sister's likes and dislikes taken into account.
I am very grateful to Beacher Hall.

Reply from Fran Donno, Customer Service Adviser at Beacher Hall Care HomeWe appreciate you sharing your experience with our home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We are so pleased to hear that you are impressed with the high standards of care provided, the delicious meals and the variety of activities provided at Beacher Hall Care Home. Please don't hesitate to reach out if there's anything more we can do.

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Review of
The Donnington Care Home
from Michael E (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I had a great time visiting my mother. I found the staff looking after her very professional and helpfull. I am so thankfull that they look after so well.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Donnington Care HomeThank you for your kind words. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.

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Review of
The Donnington Care Home
from Emma D (Sister of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and very helpful. I am kept informed when my sister is unwell or had a fall and get regular updated by phone. If there is an assessment to be carried out I would like to know in advance so that I can attend but I am usually informed of the outcome. Overall I am very happy

with my sister's care. She has been contented and flourishes in this environment.

Reply from Natasha Burns-Leigh, Customer Service Advisor at The Donnington Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your sister in our care. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We hope to continue providing your loved one with the best possible care.

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Review of
Bayford House Care Home
from Victoria C (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Mum and dad have been in Bayford about a year now.
Mum has stable blood sugars for first time in about a decade!
She has also managed to lose some weight and looks healthier for it.
Mum regularly enjoys activities set out through the day.
Dad enjoys spending meals with mum and having a quiet afternoon

in his room.
Dad always looks clean and presentable which is hard to do as he can be a bit stubborn!
All the care staff are wonderful and so caring and patient.
Staff always inform me of any changes no matter how small which is lovely!
Both being at Bayford house has really improved their general quality of life.

Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeWe're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that your Mum and Dad are enjoying their stay at Bayford House Care Home and hearing that our care brings you peace of mind truly means so much to us. It is wonderful to hear that your Mum and Dad are being looked after and cared for well and please don't hesitate to reach out if there's anything more we can do.

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Review of
Parkside Care Home
from Susan S (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report

Overall Experience

Mum was admitted for end of life care which I needed to find very quickly. I chose Parkside Care Home as was near to me & first impressions on visiting was very good. I thought mum would be unhappy having to move again but how wrong was I! She seemed happy and made good friends with residents & staff.
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want to thank the Carers for all their help for mum they were so patient & friendly & had real empathy! The manager Maggie who helped us with the process & accommodated mums wishes perfectly! Staff went above and beyond for mum she & I had a lovely relationship with people she met and by all accounts mum made quite an impression there! Nurses thank you for making mum so comfortable & keeping me so informed of all processes towards the end. I totally recommend this Care Home for your loved ones!

Reply from Fran Donno, Customer Service Adviser at Parkside Care HomeWe are delighted to hear that our team made a difference to your family's experience. We are glad to help you and your family through such a difficult time and thank you for recognizing the care and dedication of our team. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of
Bayford House Care Home
from Mark W (Son of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

I can only say that every time I visit my mother I think how lucky she is to be a resident in Bayford House.Everything about the care home is excellent that includes the all the staff and the well kept grounds

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for taking the time to leave your review. We are delighted to hear that our team have made a difference to your family's experience. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We hope to continue providing your loved one with the best possible care.

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Review of
Bayford House Care Home
from Christine K (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report

Overall Experience

Bayford House Carehome has been very supportive of mum's needs, we have a friendly welcome whenever we visit, it has been less stress for the family knowing mum is well cared for and safe, all the staff are very poiite, helpful and friendly.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We hope to continue providing your loved one with the best possible care.

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Care Homes Owned by Bupa Care Homes in Berkshire

Bupa Care Homes Locations in Berkshire (7)

Bupa Care Homes Reviews in Berkshire (626)

Thatcham Court Care Home

Bayford House Care Home

St Mark's Care Home

St Mark's Care Home

The Donnington Care Home

Beacher Hall Care Home

Beacher Hall Care Home

St Mark's Care Home

Beacher Hall Care Home

Argyles Care Home

Thatcham Court Care Home

St Mark's Care Home

Argyles Care Home

Beacher Hall Care Home

The Donnington Care Home

The Donnington Care Home

Bayford House Care Home

Parkside Care Home

Bayford House Care Home

Bayford House Care Home

Awards / Recognitions (8)

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