Parkside Care Home, Reading, Berkshire
Parkside Care Home, Reading, Berkshire
Parkside Care Home, Reading, Berkshire

Parkside House delivers care to the elderly to ensure each resident receives the care specific to their needs. This includes nursing care, convalescence, respite and palliative care.

With a lift for residents to get to each of the three floors, the home is spacious and has many comfortable areas to encourage socialising and personal interests.

Wi-Fi is available in the home and is used often by residents to communicate with relatives and friends.

The home is situated in a quiet residential area close to local amenities and bus routes. All bedrooms have ensuite facilities with a 24 hour call system, many with views of the surrounding gardens.

Parkside prides itself on the balanced and nutritious dishes that are served to residents at mealtimes. The meals, which are freshly prepared every day, are suited to each resident’s individual food preferences and choices.

Weekly clubs allow residents to get to know each other and remain active and engaged in hobbies that they are passionate about. Residents also have access to an onsite hairdresser and visiting mobile library.

Group: Bupa Care Homes

Person in charge: Paul Vincent (General Manager)

Local Authority / Social Services: Reading Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Old Age • Physical Disability

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Parkside Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Parkside Care Home has a Review Score of 7.7 (7.707)

The Review Score of 7.7 (maximum of 10) for Parkside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Parkside Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.324 for Parkside Care Home is calculated as follows: ( (31 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 71 Ratings = 4.324

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.383 Points relating to the number of positive Reviews for Parkside Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 2 Reviews ÷ 15 Target = 0.133

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parkside Care Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parkside Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

My mother spent the final months of her life at Parkside. She was cared for with skill by the nursing staff and always with kindness and consideration by the carers and all the other staff.

She, and her family, were treated with respect and compassion at the end of her life.

the family feel fortunate that she lived at Parkside and would have no hesitation in recommending it to others who need nursing care for a loved one.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was only living at Parkside Care Home just over four months. During that short time she settled well and made good relationships with several staff. When my mother died the family were cared for with great care and respect. I felt several members of staff were genuinely affected by our loss. My special personal thanks to the staff who looked after mum.

How likely would you be to recommend Parkside Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Parkside Care Home responded to this review on 06 Nov 2016:

Thank you for your review, and may we take this opportunity to offer our condolences. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Whilst my mother-in-law has been very poorly we have been incredibly delighted and impressed by the care provided to both my mother-in-law, and additionally the whole family. By the floor manager and the whole ground floor team at Bupa Parkside. They have gone beyond the care that is standard and made us all feel looked after and supported, but most particularly the floor manager.
We would like her to have some personal recognition from Bupa!

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I want to say thank you for the way the whole team on Poppy Floor, led by the Deputy Manager is looking after Mum as she faces declining health. They are unfailingly kind, gentle and understanding in their dealing with her and, I believe, genuinely have her best interests at heart. The Deputy Manager in particular consistently demonstrates a high level of compassion and professionalism while caring for Mum. It seems that nothing is too much trouble. She keeps me up to date, on a daily basis if necessary, with any changes to Mum's care plan, medication and general well being. I cannot praise the care Mum is receiving highly enough.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am quite happy living in this care home.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mother spent nearly 2 years at Parkside and I was well pleased with the care the staff provided in her time here. In a word 'magic'.

How likely would you be to recommend Parkside Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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