Parkside Care Home

Parkside Road, Reading RG30 2DP
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9.7 87 Reviews
  • Parkside Care Home, Reading
Parkside care home offers comfortable nursing and residential care for anyone over 18. Short stay options are also available if you’re in need of recovery or some respite. The home is also able to offer palliative and Parkinson’s care.

The purpose-built home is spacious, bright and airy, with pleasant and well-tended gardens. Being on a leafy street, surrounded by private homes, means the home enjoys a real neighbourhood feel, too.

At Parkside they put a real focus on making the care person-centred, upholding the resident’s dignity, respect and independence. The activity coordinators help make sure there’s plenty of fun things for everyone to do.

All bedrooms have ensuite facilities with a 24-hour call system, many with views of the surrounding gardens.

Parkside prides itself on the balanced and nutritious dishes that are served to residents at mealtimes. The meals, which are freshly prepared every day, are suited to each resident’s individual food preferences and choices.

Helping residents to recover or retain their independence is especially important here. As part of this, residents are encouraged to make friends and to choose interesting things to do – perhaps even learning something a new skill. Weekly clubs also allow residents to get to know each other and remain active and engaged in hobbies that they are passionate about. Residents also have access to an onsite hairdresser and visiting mobile library.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Parkside'.
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Care Provided by Parkside Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 75 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1790
  • RESPITE Self-Funded Nursing Care: from £2035

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Parkside Care Home for full pricing details and T&Cs.

Contact Parkside Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Parkside Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Malgorzata Zbroch (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Reading offers excellent shopping and several museums. Nearby are the pretty Thames-side villages of Sonning and Pangbourne, and we’re within easy reach of the Chiltern Hills and North Wessex Downs, both areas of outstanding natural beauty.

Parking

  • There’s lots of on-site parking available.

Parkside Care Home Reviews (87)

9.7

Parkside Care Home has a Review Score of 9.7 (9.690) out of 10, based on 15 reviews in the last 2 years.
Over all time Parkside Care Home has 87 reviews.

Overall Experience
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Date Published
  • 87
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Reviewer Connection to Parkside Care Home
  • 31
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Total of 87, showing 21-40
Review from Debbie C (Sister of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with Parkside Care Home, my brother has been here for nearly a year and I cannot fault the staff, they are very professional but also very caring, kind and welcoming. The care is excellent and my brother has experienced timely treatments and medication. Nothing is too much trouble
and they have all kinds of activities and events to keep residents occupied.
Reply from David Mclean, Customer Service Adviser at Parkside Care HomeThank you for your lovely review. It is always nice to hear words like “very caring, kind” and welcoming” as well as "nothing is too much trouble" being used to describe our care. We hope to continue providing your brother with the best possible care and we look forward to seeing you again soon.
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Review from Caroline J (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are really happy with the care provided for my mum. All the staff are dedicated and treat Mum with the respect she deserves. We would recommend Parkside to anyone looking for a caring team to look after their loved ones. Mum has thrived in there over the last nine months or so.
Thank
you to all the staff, we appreciate all you do.
Reply from Grace Langfield, Customer Service Adviser at Parkside Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is so well cared for and looked after. Thank you for choosing our Parkside care home.
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Review from B P (Resident) assisted by family/friend published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers here are very lovely, polite, understanding, extremely efficient, and very much gentle and caring to my every need physically and emotionally.
Reply from Fran Donno, Customer Service Adviser at Parkside Care HomeThank you for your lovely review. We hope Parkside Care Home did everything possible to make the transition as easy as possible and it is always nice to hear words like “Polite” and “Efficient” being used to describe our care. We hope to continue providing you with the best possible care.
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Review from Michael H (Friend of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend moved into Parkside Care Home in March of this year and, after taking a few weeks to settle, has now settled fully and made friends with other residents and staff. The entertainment staff are brilliant and keep us entertained most days with singing, artwork, flower arranging and other activities.
Meals are very nice with a varied menu. I can have my hair cut and styled, and I’m well looked after.
Reply from Grace Langfield, Customer Service Adviser at Parkside Care HomeThank you for taking the time to leave your review. We are happy to hear yourself and your friend feel like a part of our Parkside family. We hope to continue providing your loved one with the best possible care.
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Review from S D (Daughter of Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my dad over the last six weeks (from New Zealand). Dad is content, kept clean and well-fed from what I have seen. My brother is his first point of contact/next of kin and is also very satisfied with our dad's care. Also, the staff have been very friendly and courteous.
Reply from Fran Donno, Customer Service Adviser at Parkside Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words such as “Friendly” and “Courteous” being used to describe the care that we provide. Hopefully, you will go away from this feeling like your dad received the best possible care.
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Review from N L (Son of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became a resident to Parkside at the beginning of February 2023, hence my review covers a 5-month period to date. Positive observations so far include Mum's room, which is very pleasant, the dining facilities and the general quality of the nursing staff and facility support. Negatives are
the cost, although this is a general problem across the entire sector, and the reception is not always gaining access to the home. Also, the garden maintenance is lacking.
Reply from Grace Langfield, Customer Service Adviser at Parkside Care HomeThank you for your feedback. It is always nice for us to hear from family members feeling like their loved one is cared for and looked after well in both health and the standards of our facilities. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Margaret Jean L (Sister of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was admitted to Parkside Care Home from the hospital after being diagnosed with Parkinson's disease in 2022. The staff were excellent and caring and the home was beautifully decorated and clean. My brother was bed bound and had to be hoisted out of bed into a chair, as his health deteriorated,
and required round-the-clock nursing care. I felt completely confident that his needs were being met and the staff went over and beyond to make him as comfortable as was humanly possible. The manager was professional, approachable and ready to deal with any query. I would recommend this care home as a very pleasant place which makes residents feel completely at home. There were plenty of activities to keep residents occupied if they were able to participate. Visits were always facilitated, even once late in the evening as my brother's condition deteriorated. I genuinely feel that this care home is excellent.
Reply from Rebecca Kellegher, Customer Service Adviser at Parkside Care HomeThank you for taking the time to leave us your comments. We are glad to help you and your family through such a difficult time and are pleased to hear you felt completely confident your brother's care needs were being met to a high standard. Thank you for choosing Parkside Care Home.
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Review from Nigel R (Son of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad of 94 collapsed at the end of November with double pneumonia and was admitted to the hospital. Following a remarkable recovery, we soon realised Dad's independent living with Mum had come to an end.
After extensive research, Parkside respite care seemed to offer the best chance for Dad's recovery.
Within a few weeks of Dad's admission, Mum's health deteriorated resulting in her admission to Parkside so they could be together over the festive period.
We were so impressed with the speed of admission and the care given to both of them. All the staff have been amazing from top to bottom. This outstanding care has given them both the best possible start in order to continue their life together.
Reply from Rebecca Kellegher, Customer Service Adviser at Parkside Care HomeThank you for taking the time to leave your lovely comments. We are so pleased to hear how happy you and your family are with the care provided for your parents. Thank you for choosing Parkside Care Home, and if there is anything more we can do to make their stay as comfortable as possible, please don't hesitate to contact us.
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Review from Malcolm W (Brother of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear sister arrived at Parkside on Monday 5th September and from the moment she arrived was made to feel very welcome.
All the nurses and care staff could not do enough for her and she soon settled into her new home, and she felt safe there and knew that she was getting the best care possible, and
it wasn't long before all the staff knew her by her name.
Whenever we went to visit her, we were always made to feel welcome and the staff were always concerned that we were ok as well as my sister, we were always kept up to date as to how my sister was progressing.
Every part of the building that we visited was always spotlessly clean as was my sister's room, her laundry was collected every day, returned and put away for her.
Once again I would like to thank every single member of staff who looked after my sister.
She sadly passed away on 31st December, knowing that she had been given the very best care possible.
Thank you Parkside for the care that you all gave to my sister.
Reply from David Mclean, Customer Service Adviser at Parkside Care HomeThank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your sister in our care. We hope Parkside Care Home did everything possible to make the transition as easy as possible and we are happy to hear you feel like a part of our Parkside family. We are saddened to hear about your loss and hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from C M (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really pleased with the progress and improvement in the health of my mum. Found the staff to be welcoming, kind and considerate. I feel like mum is being taken good care of at Parkside.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care HomeThank you for your feedback. We are happy to hear that you are pleased with the progress with your Mum's health in our care. Thank you for taking the time to share your review.
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Review from B C (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was always cared for in a loving and caring way - despite his lack of cooperation most of the time. The family were very happy to know that he was safe and cared for at all times.
Reply from David Mclean, Customer Service Adviser at Parkside Care HomeThank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.
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Review from C F (Son of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing home with caring staff.
Would highly recommend to others.
Reply from David Mclean, Customer Service Adviser at Parkside Care HomeThank you for your kind words. We hope to continue providing your loved one with the best possible care. Thank you for choosing Parkside for their stay.
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Review from Q S (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was placed here following a spell in hospital. During her time here her health appeared to visibly improve, which I think is down to experiencing improved eating and mental stimulation. The staff are, almost without exception, very helpful and friendly, and the support staff (eg reception) are
very efficient and welcoming.
Reply from Amanda Barnes, Customer Service Adviser at Parkside Care HomeWe appreciate you taking the time to leave us your comments. It is nice to hear that your Mums health has improved since being with us and that you found our staff to be helpful and friendly. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.
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Review from R N (Sister of Resident) published on 23 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing team, my brother who has a learning disability stayed here after taking a fall and being in hospital. The BUPA team helped him get back on his feet and we couldn't have done this without their support. He was looked after so well whether it was food, personal care or a simple hello -
they have been exceptional! A particular mention of the manager who is outstanding she is knowledgeable, supportive and great support to us as a family. We couldn't have done it without them! Thank you to each and every one of the team.
Reply from Amanda Barnes, Customer Service Adviser at Parkside Care HomeWe appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your brother received the best care when he stayed with us and that he was helped to get back on his feet after his stay in hospital. Thank you for choosing Parkside Care Home for your brothers stay.
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Review from D C (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice care home. Dad has settled in well.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care HomeWe appreciate you taking the time to leave us your comments, thank you.
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Review from C S (Next of Kin) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be more pleased with the care my relative is receiving at Parkside. The manager and staff go above and beyond to ensure my relatives' needs are met. Not only are their basic needs met but they are also supported to participate in a good range of meaningful activities and encouraged to socialise
with other residents and staff which has led to my relative completely coming out of their shell and really enjoying their time at Parkside. The manager has kept me up to date with any concerns around my relative and was extremely supportive in assisting my relative adapting to a new home. The whole process was smooth and easy and I am fully confident that my relative is in good hands. Thank you to the manager and all of your lovely staff.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care HomeThank you for your lovely review. We are so happy to hear that you felt well supported through the process and that your relative is starting to feel at home at Parkside. Thank you for your kind words, I will certainly pass your thanks on to the whole team.
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Review from Victoria M (Granddaughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandad had a short stay here, thankfully. The staff were abrupt and rude.
PPE was required some days but not on others, absolutely no consistency. They asked for proof of a negative LFT but didn’t actually take time to look at the result.
My grandad wasn’t mobile, they took a long time to react
when he pressed his bell.
They would give him breakfast but if it was something he didn’t like they wouldn’t offer an alternative, he just went without.
Visiting after work, in the early evening was a nightmare, sometimes you were left standing outside for up to half an hour.
The level of care for my grandad was poor and the attitude of the majority of the staff was extremely harsh. This is meant to be a place that cares for people. I would never recommend this place to anyone!
Reply from Amanda Barnes, Customer Service Adviser at Parkside Care HomeWe appreciate you taking the time to leave us your feedback. We fed back to the manager who was surprised to read your comments as no concerns were raised during your visit, and the home thought you were happy with everything, please contact us so we can discuss this further and have a look into this for you.
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Review from P M (Son of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of the staff at Parkside are very caring and considerate. My mother came into the home from a very difficult stay in hospital and since arriving at Parkside has improved in terms of overall health and well-being. I have been called with any concerns or changes to my mother's condition. The home
manager has been very attentive and helpful in answering questions and concerns. The facilities are of a high standard and clean.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care HomeThank you for your feedback. We are glad to hear that you feel your mother's health and well being has improved in our care. Thank you for choosing Parkside.
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Review from C N (Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was admitted to the this home last year during lockdown. It was a big decision to leave my home and it felt daunting. My solicitor arranged it all for me and I am so grateful that I trusted them to do so.
The staff are very hard working, friendly and helpful. I settled well and feel safe and well
cared for.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care HomeThank you for your feedback. We are glad to hear that you feel safe and well cared for at Parkside. Thank you for choosing us.
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Review from J S (Son of Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Most of the staff were considerate and friendly, we found the weekend staff to be not as competent and less staff seemed to be available at weekends. The gardens are lovely, my Dad enjoyed walking and sitting in the peaceful spaces. The visiting restrictions made it awkward for our family to visit my
Dad as we would have liked. My Dad really enjoyed the food at Parkside. The manager really went out of her way to make sure my Dad was ok and she organised a fantastic trip for him which he loved. The staff that was on when my Dad passed away were sympathetic and kind. They looked after my sister.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Parkside Care HomeWe appreciate you taking the time to leave us your review. We will certainly pass your comments on to the manager regarding weekend staff and visiting.
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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Parkside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Parkside Care Home is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 178 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Parkside Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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