Argyles Care Home

You enter as a stranger, and leave as family.

The team spent time getting to know Dad, understanding his needs, which were complex. It wasn't easy at the beginning as making the decision to place Dad in a care setting was huge. This has been a journey for all of us. Communication being at the heart of everything.

Dad was very fortunate with his care team on the ground floor.

The housekeeping and catering team are wonderful. Ensuring they all spent time getting to know him.

Mum is very happy in the Argyles Care Home .The staff are always friendly to us when we visit always smiling .Her care is always good and we have no worries knowing she is getting the best care The food is good Mum does comment on the food sometimes but overall she is happy with it She loves playing scrabble and enjoys the entertainment they offer

Thank you to everyone for the care, patience and kindness you show every day. Your efforts truly make a difference, and you should be very proud of the work you do.

Everyone (including head chef + manager Andy) is so very helpful and cheerful. Staff say the right things to cheer up and comfort Peter the patient. It's a pleasure to visit every day.

On the whole, the staff are very helpful and considerate. They treat the residents and visitors with respect and dignity. At times, the residents have to wait longer than they would like to get the help they need.

It would be easier if the home would provide travel to hospital at no extra cost as the amount of money they pay a month should include this service.

He loves to go to the reception area where people pass through, that it doesn't commit him to long conversations, he can people watch and the lovely receptionist Bryony treats him to a special coffee.

All the staff at the home are very attentive, polite to the residents. I travel a long distance to see my parents, and I am always allowed to eat with them. This provides a great space and opportunity to catch up.

We would definately recommend the home, the care of their residents is excellent.

The staff at Argyles Care Home looked after our dad during his final weeks. Everyone there was so kind and caring towards both us and dad. It made a difficult time more bearable. An unequivocal 10 out of 10 for everything else too, from cleanliness to food quality to matters of admin. Thank you Argyles!

Always clean, pleasant staff, accommodating when I need to ask questions. The staff always give us the attention & time when needed. They all treat mum with respect and make her laugh whilst providing her with the care she needs. Well done to everyone looking after mum, it makes me feel she's having the best care possible. Thank you.

Thanks x

Dad stayed at the home for palliative care for over 2 months and died there. most staff seemed amazing. but communication was rather poor in relation to me providing feedback to the home, the manager only reacted to the feedback rather than proactively meeting the family sooner. received a call saying my dad passed away , 'now i will pass you over to someone else as it's the end of my shift,' which is not professional. was then asked if we wanted to see my dad. this could have been discussed with us before hand. feel the home could do a lot more to involve families in their patient's care. felt under pressure to see my dad on the day of his death.

My sister was provided with palliative care at the Argyles from April to August 2024, this was a very difficult time for my sister and our family but we are extremely grateful for the genuine support, kindness, care and friendship the whole team provided. At the most difficult times, the team helped us mark and celebrate family events, supported us in making precious memories and they spent quality time with my sister showing her love, friendship, having fun and laughs alongside managing her declining health, complex needs and medication meaning that despite being bed bound and having limited communication, the Argyles team found ways to be there for my sister and to make her time at Argyles as comfortable as possible and to make her smile. A big thank you to the Argyles team/family.

I would like to take this opportunity to say that the staff at the car home are always polite and friendly. My mum seems happy which makes me happy. I went to an event there for Bupa's 40th birthday, they had a singer come in and I thought it was fantastic, well organised and the buffet afterwards was fantastic too. I think the chefs do an amazing job.

Very good afternoon entertainment. Friendly staff. Residents were joining in with the singing.

Very nice people! They all go the extra mile to make my mother comfortable. They all deserve a medal.

I was admitted following emergency surgery. However, there was no room available. The management and maintenance staff arranged for an activities room to be cleared and arranged into a bedroom within 36 hours of the request for care. Although my wife has been a resident since October 2021 and I am well known here, I was treated with the same care, dignity, and friendship as the other residents. Where the layout, decor, and facilities may not be the most modern, the staff make all the difference and do their best to meet resident's needs. The main dishes are very good but the range/variety of vegetables and evening desserts is limited. It is not what we have in life but who we have in life that matters.

An enjoyable day and already looking forward to the next event.

A well-earned cup of tea was offered to all when we got back to the home. Dad loved it!