St Mark's Care Home, Maidenhead, Berkshire
St Mark's Care Home, Maidenhead, Berkshire
St Mark's Care Home, Maidenhead, Berkshire

At St Mark’s an experienced team offer many care forms, including elderly nursing care, dementia nursing care, palliative care and Parkinson's care. The centre also welcomes short stays for those who are looking for a little respite or convalescence.

Comprising of four separate houses, each unit offers modern and comfortable accommodation with a range of facilities. A secure garden area helps clients make the most of summer months while a sensory garden allows residents to relax and enjoy the tranquility. All bedrooms are ensuite and have views of the surrounding gardens.

Meals are made using fresh ingredients and residents can choose to eat in privacy or in dining rooms that overlook the gardens. Mid-morning hot drinks and homemade cake is also available.

Many activities are organised for mental and physical stimulation, including musical afternoons, arts and crafts and bingo. Movie afternoons are popular and there is a mobile library.

Group: Bupa Care Homes

Person in charge: Ellie Faramarzian (General Manager)

Local Authority / Social Services: Windsor and Maidenhead Royal Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Polish

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Mark's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 31 Oct 2017

All rooms are lovely and bright with en-suites and new curtains and bedding.

Reviews

9.7 St Mark's Care Home has a Review Score of 9.7 (9.663)

The Review Score of 9.7 (maximum of 10) for St Mark's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for St Mark's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for St Mark's Care Home is calculated as follows: ( (203 Excellents x 5) + (78 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 291 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Mark's Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 17 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mark's Care Home?

  • Extremely LIKELY
    24
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mark's Care Home

  • Daughter of Resident/Service User
    11
  • Daughter-in-law of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • more

Very pleased with all the care and friendliness of all the staff. Not unhappy with anything in the home.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at St Mark's Care Home responded to this review on 16 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My dad stayed at St Mark's while we were on holiday for 2 weeks respite.
He really enjoyed his stay, he was treated with dignity and respect and he managed to continue with his own routine.
Staff were available whenever he needed them as well as allowing him to remain independent where possible.
The food was really good and staff were kind and friendly.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at St Mark's Care Home responded to this review on 26 Oct 2017:

Thank you for your review. I'm so pleased to hear that your dad enjoyed his respite stay with us and hope that he will come and stay with us again for some respite.

As next of kin to a resident, I visit this home many times over the last months. I cannot stress too highly the excellent care he received. Everyone, cleaners, tea ladies, nurses etc. Were so helpful and friendly. I must mention the nursing sister on Henley Floor, that a lovely girl.
If anyone is looking for a home for a loved one, look no further. This one ticks all the boxes and then some!

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St Mark's Care Home responded to this review on 01 Sep 2017:

Thank you so much for your lovely review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The staff made me very welcome.
They have given me my medication each day at the right time.
The food has been excellent and plentiful.
The bed isn't very comfortable.
The activities are well planned.
Everyone is cheerful.

How likely would you be to recommend St Mark's Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Jayne Duck, Customer Services Administrator at St Mark's Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I cannot fault the care, facilities, staff and management team at St Mark's Care Home. They have made a very difficult situation with my mother so much better. I am so grateful for their care, attention and compassion shown during my mother's stay.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Emily Wilson, Customer Service Administrator at St Mark's Care Home responded to this review on 20 Jul 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with St Mark's Care Home, including their staff and management. The Bupa Customer Care Team.

The end of life care my sister received could not have been better. We were delighted with the care, kindness and support of the whole team.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St Mark's Care Home responded to this review on 07 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My parents were both nearly 94 when they moved into the care home in 2014. My mother needed to be in the dementia unit and although my father's needs arose from physical frailty, the staff responded to the distress they experienced and cared wonderfully for them both together in the dementia wing until my father died 1 and a half years later. My mother continues to receive excellent care, with the staff enabling her to go most weeks to the church that is very nearby and to go on outings which she enjoys when possible. I always received a warm welcome from the staff when I visit and I have real peace of mind about my mother's care, especially as I can be confident of being informed promptly if she falls or needs medication.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administator at St Mark's Care Home responded to this review on 19 Jun 2017:

Thank you for your review. So sorry to hear of the loss of your father. It is lovely to hear that your mum is looked after so well and enjoys the outings and going to church, and that you have peace of mind as well.

I find the caretaking with me very good. The nurses are very good and nothing is too much trouble.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Mark's Care Home responded to this review on 26 Apr 2017:

Thank you for your kind review. I am so pleased that you are happy with the staff at St Mark's Care Home, and that you would recommend this home to others. The Bupa Customer Care Team.

Staff all very kind, polite and helpful. Building very clean and pretty. Grandmother is treated with respect and warmness.

How likely would you be to recommend St Mark's Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Mark's Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review, we really appreciate your feedback. I am so pleased that you are happy with the staff at St Mark's Care Home, and the care your Grandmother is receiving. The Bupa Customer Care Team.

A very nice experience, well planned and thoughtful afternoon tea for relatives and family. A lot of planning, decorating and good cakes. Room decorated nicely and staff as usual, friendly and welcoming. A very well run nursing home and the staff and management are faultless.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at St Mark's Care Home responded to this review on 04 Apr 2017:

Thank you for your sharing your kind comments with us, we really appreciate it. I am pleased that you are happy with St Mark's Care Home and that you would recommend it to others. I will share your feedback with the home manager. The Bupa Customer Care Team

Every event is enjoyable and very well planned - fantastic effort by the staff.
We can relax knowing mum is well cared for mum is happy here - feels like home.
The home is a credit to the staff.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at St Mark's Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your kind feedback with us, we really appreciate it. I will pass on your comments to the home's manager. The Bupa Customer Care Team

I have never stayed din a care home before and I was very impressed with the respect and dignity showed to me. All the staff, without exception, have been good to me and I will tell often about this experience. The cleanliness is extremely good and the food was varied each day and was of a high standard. The meals were very tasty and were served hot where necessary. I go home feeling so much better and rested. Thank you to all.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jamie, National Development Manager at St Mark's Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Our mother who had Alzheimer's was a resident of St Marks Nursing Home and was on the Windsor Unit, the dementia ward for 18 months. We cannot thank the staff enough for the kindness, compassion and dignity they showed to our darling mum right up until she sadly passed away in January 2017. This was shown by all staff from management, carers, housekeeping and maintenance staff. A big thank you to them all.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer services administrator at St Mark's Care Home responded to this review on 09 Mar 2017:

So Sorry to hear of your loss please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother-in-law was at St Mark's for nearly 2 years. Her brain was completely sharp until her last day, but she was unable to walk or transfer. She needed to be treated with respect and as a 'normal' human being. She was a perfectionist and had high standards. Staff in the Ascot Suite coped very well with her emotional needs, which were often more challenging than her physical ones. Although very busy, many staff became friends to her and to the family. I was there at least twice a week and could see how well run and caring it was. Any problems were usually connected with her frustration at not being mobile. Her main complaint was that staff didn't have time to sit with her for a long chat and that there was too much food! She chose not to attend activities but enjoyed giving Bible readings at the communion service. She enjoyed sitting in the well-maintained garden. We couldn't fault the way she and the family were looked after on the day she died, which was a very long day.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer servicies administrator at St Mark's Care Home responded to this review on 08 Feb 2017:

Thank you for your review. Sorry to hear of your loss please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The vast majority of the staff are exceptional - kind, respectful, efficient, warm and affectionate with patients. Really nice environment and garden. Always welcoming to family members and supportive of their concerns and anxieties. When it came to end of life, they were there in the background when we needed them but gave us privacy to spend our last hours together. Wonderfully sensitive.

I got the sense that many of them saw beyond the dementia to the person that my father had been. They never made a fuss when he got aggressive about personal care. Took it all in their stride and treated him with the utmost dignity and humanity.

Sometimes there was a lack of communication between GP, nurse and family, but otherwise good.

I put value for money "don't know" only because all care homes are cripplingly expensive.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer servicies administrator at St Mark's Care Home responded to this review on 08 Feb 2017:

Sorry to hear of your lose please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

A very efficient and friendly care home which inspires confidence at the outset. The accounts department is extremely well run and financial matters are very clearly explained. The nursing care is exemplary with full backup from the surgery. Not only did the resident (my mother) receive unlimited kindness and care, but we relatives were supported brilliantly at all times. The fact that animals are welcome visitors gave joy and added to the family atmosphere of the home.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Rose Pickering, Customer Service Administrator at St Mark's Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My opinion is the standard of St Marks Care Home is very high and has not changed after two years of my Husband staying here.
The staff are on the whole usually very good, but there is sometimes (often at weekends) a shortage of staff or agency staff

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St Mark's Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I found all the staff charming and helpful. My resident friend, although he was very happy with St Marks at first, he became very difficult and unhappy. Personally I felt it was partially or mostly due to his inability to hear very much - he was profoundly deaf.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at St Mark's Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

St Mark's has got to be the best home. The staff are fantastic friendly and kind. The food is great and the home is spotlessly clean. The care is excellent.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St Mark's Care Home responded to this review on 26 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband is well cared for with very friendly and attentive care by all the staff.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at St Mark's Care Home responded to this review on 18 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

St Mark's sets the standard to which all such care homes might aspire. Without exception all staff are kind, caring, well trained, pro-active and good humoured. A true team under the excellent 'open door' policy of the manager. The care home isn't perfect but it comes pretty close. Top marks to St Mark's.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at St Mark's Care Home responded to this review on 28 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Well done to all the staff for a lovely party, they all worked hard, it was a memorable day, also to share it with our relatives was special (food was great). Staff, we can't thank you enough as usual everyone did a great job.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at St Mark's Care Home responded to this review on 20 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have just had a lovely afternoon at the garden party held to celebrate the Queen's 90th birthday. At all times I visit, the staff are very welcoming and caring. My mother tells me that the carers are very good. This is quite a compliment from my mother who is very quick to complain if something is not right!

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at St Mark's Care Home responded to this review on 20 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

A wonderful buffet and entertainment was laid on at the nursing home to celebrate the Queen's 90th birthday. I was particularly impressed by the way all the staff rallied round to make the afternoon such a success, they were all involved with attending to the resident's needs and creating a wonderful atmosphere. I think I can say that a good time was had by all and it's all thanks to the dedication and organising skills of the staff. Well done.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Rachel Elliott, Customer Service Administrator at St Mark's Care Home responded to this review on 20 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Since mum arrived nearly a year ago I have had nothing but praise for everyone who cares for her in whatever capacity from house keeping, chefs team, activity girls, reception ladies and above all the carers and nurses. Mum's not a text book case and they have all tried to understand her needs and recognise her capabilities.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff at St Mark's Nursing home are well trained and have always shown a great deal of respect and kindness to my mother-in-law. Nothing is too much trouble and they are always helpful. There are lots of activities for the residents that were very good and well planned. The home itself is spotless and always smell fresh whenever we visit. I can highly recommend this home.

How likely would you be to recommend St Mark's Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Ellie Faramarzian

Job Title: Home Manager

Joined: 2012

Description:

I originally trained as a nurse and worked in various different places before becoming Home Manager of St Mark’s Care Home in 2015.

I describe myself as a people person, approachable and caring. I’m also full of fun and making my residents happy is my biggest priority. My team and I are always prepared to go above and beyond our duties to create unforgettable moments for our residents all the time.

This has been highlighted by winning two Bupa Awards, firstly for St Marks in 2015 where we won 'Carer Of The Year' and secondly, I won the award for 'Home Manager Of The Year' in 2016.

I operate an open door policy and if you are visiting please come and see me.

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Lyssa Fedillaga

Job Title: Deputy Manager

Joined: 2011

Description:

I am a registered nurse and started with Bupa and St Marks in 2011. I have a passion for looking after my residents and really getting to know them as individuals.

I am the Dementia Champion for the home and the key contact for any paliiative care needs. I devote most of my spare time in supporting our nurses and carers to make sure the standard of care is the top priority in the home.

I won 'Clinical Leader Of The Year' at the 2017 Bupa UK Clinical Excellence Awards for being recognised as soomeone that goes the extra mile day in day out.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Mark's Care Home