The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE
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9.7 91 Reviews
  • The Donnington Care Home, Newbury
The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s.

Residents can stay for a week, a month or longer– however long residents or loved ones need support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to six months in advance, staff are happy to accept last-minute requests too.

With scenic countryside surroundings, this converted red-brick Victorian house offers comfortable social environments, light and airy lounges, en-suite bedrooms and on-site therapies.

The chef works hard to achieve a menu that pleases each resident, with all food home-cooked and nutritionally balanced.

Many activities and fulfilling pastimes are enjoyed within the house, including art classes and musical recitals, with summer fetes and other annual events adding further to home life.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheDonnington
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tania Mosdell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is three miles north of the bustling market town of Newbury, with its racecourse and Corn Exchange arts centre, and not far from Highclere Castle, where Downton Abbey was filmed

Parking

  • Lots of on-site parking available.

The Donnington Care Home Reviews (91)

9.7

The Donnington Care Home has a Review Score of 9.7 (9.681) out of 10, based on 28 reviews in the last 2 years.
Over all time The Donnington Care Home has 91 reviews.

Overall Experience
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Date Published
  • 91
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Reviewer Connection to The Donnington Care Home
  • 36
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  • 9
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Total of 91, showing 1-20
Review from Janice B (Friend of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I visit the staff are welcoming and helpful. The lady I visit is always dressed nicely and looks happy.
Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We look forward to seeing you again soon.

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Review from Karen B (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff continue to take good care of my mother. She is bed ridden most of the time, but she is happy and comfortable.
Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.

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Review from Jo T (Sister of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, Lovely, attentive staff. Beautiful, clean care home, very homely feel.
Staff (all) are excellent and very professional, and nothing is too much trouble. My brother is very well looked after and happy in the home. Loves the food!
I am quickly notified with any falls or concerns, can't fault!
Highly recommended.
Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely words. We are so pleased to hear that your Brother has settled in well and that he is happy and comfortable. It is wonderful to hear that you are impressed with the clean and homely environment, the meals provided and the high standard of care provided at The Donnington Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Karen A (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very kind and always happy and helpful, making sure the residents are comfortable. The activities are varied and fun, the residents seem to enjoy them, especially the singers, and my mother likes them.
I would like to see her room cleaner, but am aware it's a difficulty with her personality.
Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your kind feedback. We are very happy to hear you can feel at ease with your loved one in our care. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from Janet P (Sister of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been in care for 8 months. He is very happy and the staff are very friendly and helpful, I am very happy that he has settled in well.
Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. It is always nice to hear words like "very friendly and helpful" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from M D (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot commend the Donnington Care Home and its staff highly enough as in the 4 years my mum was there she was looked after with the utmost care, kindness, dignity and respect by he whole team and for that my family and I remain eternally grateful as my mum was able to live out the last years of her
life in relative comfort with round the clock care.
Reply from Grace Langfield, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely words. It is always nice to hear words like "kindness" and "utmost care" being used to describe the services our staff provide. We are glad to have been there for your family and Mum during those years, and we thank you for choosing The Donnington care home.

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Review from C F (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Confused at first but settling in now. Enjoys meals, always ready for a cup of tea, enjoys church service and activities.
Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your feedback. We hope The Donnington care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Linda D (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is content with carers and nursing staff. Overall an excellent service from every member of staff, from management to maintenance, activities to reception.
Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. We are so pleased to hear that your Mum is happy and content and that you are impressed with the high standards of care provided by all staff at the Donnington Care Home. We hope to continue providing your loved one with the best possible care.

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Review from T G (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is much more settled and feels more at home since moving in. The staff are very good at keeping the family informed.
Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Caroline B (Solicitor of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in charge of the resident's financial affairs for five years - he has been at The Donnington for 14 months now, having struggled on his own, and he is honestly living his best life at The Donnington. He is very popular with the staff, happy, and enjoys the company and excellent care he receives.
Reply from Maria Ricketts, Customer Care Adviser at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear from family and friends feeling like their loved one is cared for and looked after. We hope to continue providing them with the best possible care.

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Review from Pamela Q (Friend of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have known my friend for 23 years, in that time I looked after him as best I could. Since he has been in the home he seems a lot better in himself. He is eating well and enjoying the social side of the home. He looks well every time I come.
Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your friend with the best possible care.

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Review from J B (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are wonderful. They put Mum at ease as soon as she arrived. Her memory has improved since coming here and she loves the food.
Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear words like "Wonderful" being used to describe our staff. It is great to hear she also enjoys the food at The Donnington care home. We hope to continue providing your loved one with the best possible care.

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Review from S B (Friend of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience this seems a very well-ran home. Many of the staff make time to talk to visitors and residents so they know them well and this helps with general morale. My friend is very well cared for in a friendly, cheerful and kind way.
Reply from Lisa Henderson, Customer Care Advisor at The Donnington Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care.

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Review from Shirley C (Sister of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very bright and welcomed by staff, all very cheerful. The care given to my sister was first-class.
Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind feedback. It is lovely to hear that you felt so welcomed by the staff at The Donnington Care Home. It is always wonderful to hear when family members are impressed with the high standards of care and support provided by our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from B P (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You are all doing a grand job, we are very grateful for the care and support.
Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. We are so pleased that you can feel at ease with your loved one in our care and that you feel supported during their stay. If there is anything we can do to make your loved one's stay even more comfortable, please do let us know.

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Review from Audrey L (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the care, friendliness and general day-to-day help by all the staff. Very importantly, the staff are always ready to chat and listen to any concerns. Mum is very happy here, she enjoys her food and always comments on how tasty the meals are. Mom is blind, so relies heavily on
the staff for help, which they always provide in such a pleasant way.
Reply from Fran Donno, Customer Service Adviser at The Donnington Care Home

Thank you for your kind review. We are so pleased to hear that you are impressed with the high standards of care provided and delicious meals provided at The Donnington Care Home. It is wonderful to hear that your Mom is happy and that you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care.

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Review from Paul G (Nephew of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is well cared for and eats well - she looks well, nurses are enthusiastic and encourage her to talk.
Reply from Rosie Smith, Customer Advisor at The Donnington Care Home

Hello and thank you for taking the time to write the staff at The Donnington Care Home a positive review. It is great to hear that your Aunt is well cared for and doing so well in the home. It is lovely to hear our staff being described as "enthusiastic" and that they are encouraging your loved one. Thank you and best wishes.

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Review from Margaret D (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mum has received throughout her 2-year stay here has been wonderful. The nursing staff and carers are people, patient, caring and respectful as well as showing friendly fun behaviour as well. The whole team including admin, housekeeping and maintenance are brilliant. The home provides a wealth
of activities to suit residents' needs. I would highly recommend The Donnington.
Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. It is always nice to hear words like "patient, caring and respectful" being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care and we look forward to seeing you again soon.

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Review from Ann L (Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of food is very good, a wide variety with lots of imagination. The activities are very good and I enjoy taking part.
Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for your kind words. We hope you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from M J (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and carers are very good. My only complaint is the garden is in need of some care and attention. Also, the residents would benefit from having a permanent structure to shelter from the sun.
Reply from David Mclean, Customer Service Adviser at The Donnington Care Home

Thank you for taking the time to leave your comments. We are pleased to hear that you are impressed with the care provided at The Donnington Care Home. We will certainly discuss your feedback regarding the garden with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for The Donnington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for The Donnington Care Home is calculated as follows: ( (239 Excellents x 5) + (87 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 335 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Donnington Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (1)

Tania

Tania Mosdell

Job Title: Home Manager Joined: 2007

My name is Tania and I am the home manager at The Donnington.


I started at The Donnington as a care assistant in 2007. I went on to complete my NVQ3 and soon became a team leader and subsequently, a medication trained senior carer. I then became deputy manager and after 5 years in that role and gaining my assistant practitioner diploma level 5, I became the home manager.


I have worked in care for many years. When I was younger and at school, we used to visit a care home and do activities with the residents - that’s when I knew I wanted to work in care and make a career working with older adults.


I enjoy working in care as I love seeing the difference we make to our residents' days. It makes me happy to see the residents smile and I enjoy listening to their life stories. At The Donnington, we have an amazing team of staff.


I am married and I have a cat called TJ. I have a keen interest in classic cars, and I own a 1950 Triumph 1300FWD, called Bluebell. My husband and I attend many car shows around the south area. I also have a passion for the sea, and I love nothing better than going to the coast and sitting by the sea with a coffee.


I live about 5 mins away from the Donnington, so I am always to hand when the staff need me.

Frequently Asked Questions about The Donnington Care Home

What types of Care is The Donnington Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does The Donnington Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at The Donnington Care Home?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Donnington Care Home to the centre of Newbury?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Donnington Care Home to verify any information. View our terms and conditions. The Donnington Care Home has an Enhanced Service - more info.