The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE
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9.7 91 Reviews
  • The Donnington Care Home, Newbury
The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s.

Residents can stay for a week, a month or longer– however long residents or loved ones need support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to six months in advance, staff are happy to accept last-minute requests too.

With scenic countryside surroundings, this converted red-brick Victorian house offers comfortable social environments, light and airy lounges, en-suite bedrooms and on-site therapies.

The chef works hard to achieve a menu that pleases each resident, with all food home-cooked and nutritionally balanced.

Many activities and fulfilling pastimes are enjoyed within the house, including art classes and musical recitals, with summer fetes and other annual events adding further to home life.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheDonnington

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tania Mosdell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. The home is three miles north of the bustling market town of Newbury, with its racecourse and Corn Exchange arts centre, and not far from Highclere Castle, where Downton Abbey was filmed

Parking

  • Lots of on-site parking available.

The Donnington Care Home Reviews (91)

Total of 91, showing 81-91
9.7

The Donnington Care Home has a Review Score of 9.7 (9.681) out of 10, based on 28 reviews in the last 2 years. Over all time The Donnington Care Home has 91 reviews.

Overall Experience

  • 59
  • 32
  • 0
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Date Published

91
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63

Review from Andrea T (Niece of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so kind and warm and fully understand my aunt. They recognise her individuality, her moods from wanting warmth and touch, to being on her own and solitary. They provide total respect and genuine care for her. I am comfortable knowing she is safe and secure.

Reply from Emily Wilson, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M C (Relative of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my relative at BUPA Donnington. The home was very festive, warm and welcoming. The staff are helpful and caring.

Reply from Rose Pickering, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from David P (Brother-in-law of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very welcoming to residents and visitors. The staff are friendly and treat everyone the same.

Reply from Emily Wilson, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Dorothy G (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home has a very warm and friendly atmosphere. My father is happy and well cared for. After living on his own for thirteen years he now has company every day. All members of staff are pleasant and helpful.

Reply from Jayne Duck, Customer Servicies Administrator at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Linda R (Daughter of Resident) published on 2 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home manager and her team have been most supportive to my mother and responded actively and positively to her needs. In addition, they have supported the family well, keeping us aware of all developments.

Reply from Jayne Duck, Customer Services Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

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Review from Fiona E (Sister of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mt brother moved here in March 2016. Since then he has had excellent care. The staff are empathetic, compassionate and caring. They look after him with the dignity he deserves and they hope to get some more specialists in to help in specific needs/detail, such as dietary/nutrition and movement. They
are open/honest when we discuss his conditions and needs and are very supportive.

Reply from Rachel Elliott, Customer Service Administrator at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Lesley D (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at The Donnington for several weeks. He received excellent care and attention. He had a lovely room which was bright and homely. All his carers were dedicated and treated him with the utmost respect. Our family were always made welcome. He unfortunately passed away aged 95 but
his passing was gentle and sensitively handled. I was supported throughout and cannot fault anyone. I would recommend The Donnington without any reservation.

Reply from Rachel Elliott, Customer Service Administrator at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Care / Support

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Treated with Dignity

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Review from Jeff F (Son of Resident) published on 14 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well cared for. The staff are very friendly and treat my Mum with care & dignity. As I am there quite often 2/3 times a week, I see a lot of what goes on. There have been times when a carer has talked to my Mum without knowing I was there and I am pleased to see their treatment of my
Mum was the same, so no act for my benefit.


The rooms in the 'Old part' of the building are a bit tired, but clean and suffer a bit because this part of building was not designed as care home.


My Mum enjoys the food served.


They have a Resident of the Day which I think is a proactive way of ensuring I am happy with the service and my Mum is happy.


Activities would have been Excellent if there had been more for them at weekends.

Reply from Rose Pickering, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities

Care / Support

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Treated with Dignity

Food & Drink

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Safety / Security

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Review from Richard S (Son of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away and I/we would like to thank all the staff from the bottom of our hearts, for the loving care and dignity given to her throughout her stay. It has given us all great comfort to see how well she has been looked after. We especially wish to thank the nursing and care staff
who have tended to her during her last illness and shown such care and respect for her feelings and dignity. Thank you all for your kindness and respect to the whole family at this time.

Reply from Rose Pickering, Customer Service Administrator at The Donnington Care Home

Thank you for your review, we appreciate your feedback. We are sorry for your loss, please accept our condolences. We are pleased to hear about your positive experience with the care at the home and appreciate your comments of our home. We will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alison D (Daughter of Resident) published on 23 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Its a lovely home which feels like a community. The staff are caring and committed and try to tailor care and activities to the needs /interests of the resident. The activities co-ordinator is particularly good and the regular staff have a good rapport with residents. Visitors are also usually very
friendly and get to know residents who have been there a while. The rooms are quite small but adequate. The management team have worked to make a number of improvement during the time my mother has been resident and there are regular relatives meetings. Staff are friendly and keen to help .

Reply from Rachel Elliott, Customer Service Administrator at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home manager. The Bupa Customer Care Team.

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Care / Support

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Treated with Dignity

Food & Drink

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Review from K N (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I have found the care more than satisfactory. My mothers mobility was not good on admittance and she needed 2 carers to help her, she is now in bed full time, this is due to not eating which has been steadily getting worse for a year. She is now having palliative care and I have found the
carers treating her carefully and with compassion for the most part.

Reply from Rachel Elliott, Customer Service Administrator at The Donnington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate you views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for The Donnington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for The Donnington Care Home is calculated as follows: ( (239 Excellents x 5) + (87 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 335 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Donnington Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (1)

Tania

Tania Mosdell

Job Title: Home Manager

Joined: 2007

My name is Tania and I am the home manager at The Donnington.


I started at The Donnington as a care assistant in 2007. I went on to complete my NVQ3 and soon became a team leader and subsequently, a medication trained senior carer. I then became deputy manager and after 5 years in that role and gaining my assistant practitioner diploma level 5, I became the home manager.


I have worked in care for many years. When I was younger and at school, we used to visit a care home and do activities with the residents - that’s when I knew I wanted to work in care and make a career working with older adults.


I enjoy working in care as I love seeing the difference we make to our residents' days. It makes me happy to see the residents smile and I enjoy listening to their life stories. At The Donnington, we have an amazing team of staff.


I am married and I have a cat called TJ. I have a keen interest in classic cars, and I own a 1950 Triumph 1300FWD, called Bluebell. My husband and I attend many car shows around the south area. I also have a passion for the sea, and I love nothing better than going to the coast and sitting by the sea with a coffee.


I live about 5 mins away from the Donnington, so I am always to hand when the staff need me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Donnington Care Home to verify any information. View our terms and conditions. The Donnington Care Home has an Enhanced Service - more info.