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Thatcham Court Care Home

Chapel Street, Thatcham, Berkshire RG18 4QL
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The care home is homely and the staff are all lovely as well as being professionalS L(Daughter of Resident/Service User)
Thatcham Court Care Home, Thatcham
all the staff have been kind, helpful and supportive to mumS M(Daughter of Resident/Service User)
Thatcham Court Care Home, Thatcham
The staff facilities and service at Thatcham Court are second to noneRussell K(Husband of Resident/Service User)
Thatcham Court Care Home, Thatcham

Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson's and short-stay care. The home can provide an assessment within 48 hours and, in some cases, welcome the resident the same day.

This home is situated in the centre of Thatcham...  

Care Provided by Thatcham Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,550From £1,705
Nursing Dementia CareFrom £1,850From £2,035

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Thatcham Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Abigail Terry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. Several parks and a shopping centre are just a short walk away. The home is also within easy reach of Highclere Castle, the Nature Discovery Centre and the town of Newbury.

Parking

  • Lots of on-site parking available.

Thatcham Court Care Home Reviews (83)

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9.7

Thatcham Court Care Home has a Review Score of 9.7 (9.725) out of 10, based on 23 reviews in the last 2 years. Over all time Thatcham Court Care Home has 83 reviews.

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Review from Tracy M (Daughter of Resident) published on 13 August 2026 Submitted via Postal Card
Overall Experience

I cannot praise the care + support at Thatcham Court highly enough - mum was extremely ill and given end of life but she is now walking round the home, joining in all the fantastic daily activities on offer and eating the most delicious food. All the staff without exception are warm friendly helpful and welcoming. I would recommend the home to anyone. I have time with my mum and no worries about her now.

Reply from Alessia Amato, Customer Service Adviser at Thatcham Court Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hearing that our care has made a difference to you and your family is truly rewarding. Our team will...  

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Review from S L (Daughter of Resident) published on 11 August 2026 Submitted via Website
Overall Experience

Very happy with the all round care my Mum is getting,the food is good and it's nice that she can have something different if she chooses. It's lovely that the home offers lots of activities and encourages residents to mix with each other in the day room

Reply from Alessia Amato, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. We're pleased to hear that Mum is enjoing our activities program- our team works hard to make sure there's something for everyone to take part in. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide...  

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Review from E D (Daughter of Resident) published on 30 July 2026 Submitted via Postal Card
Overall Experience

Very comfortable and friendly. Staff are looking after my family member really kindly. Food is ample in a pleasant dining area. Rooms are kept clean along with bathrooms. Families have peace of mind that their loved ones are safe and well cared for.

Reply from Fran Donno, Customer Service Adviser at Thatcham Court Care Home

We're so grateful that you've taken the time to share your thoughts. Hearing that our care brings you peace of mind truly means so much to us. We are pleased to hear that you are impressed with the food provided and the high standards of care provided at Thatcham Court Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Hazel S (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

So nice to see my mum is so happy in here. For someone who always said do not ever put me in care home. It was a very hard heartbreaking decision for us to make, but it has turned out so right for her. She has made special friends and is enjoying being here.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

Thank you for sharing your experience. We understand how difficult the decision to find care can be for families, so it is wonderful to hear that it has been such a positive move. Knowing that your mum is happy, has made meaningful friendships, and is enjoying her time with us means so much. Thank you for your kind words and trust in our team.

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Review from P C (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

Staff really good and caring. Mum loves being in the home. Lots of activities to keep them busy! Highly recommend!!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

Thank you for your lovely feedback. We are so pleased to hear that your mum is happy and enjoying life at Thatcham Court. It's wonderful to know that our caring team and varied activities are making such a positive difference. We really appreciate your recommendation and kind words.

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Review from David R (Son of Resident) published on 13 February 2026 Submitted via Website
Overall Experience

My Father has spent just over the last 2 years at thatcham court, he had dementia the care he received was second to none, the staff were always very friendly and helpful they could never do enough for my Dad or me when i came to visit, they did more than go the extra mile they genuinely cared about him and for him, i will always be very grateful to the staff at thatcham court.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Your comments are a testament to the dedication of everyone in the home. We're fortunate to have such a dedicated and...  

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Review from Roma E (Wife of Resident) published on 5 February 2026 Submitted via Postal Card
Overall Experience

My husband has been at Thatcham Court nearly 4 years and in all that time I have had no worries. The care staff and the 'behind the scene' staff have been great. If there is a problem I am told face to face or over the phone. I am glad my husband is at Thatcham Court.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

Thank you for your lovely review. We are so pleased that you are happy to have your husband in our care at Thatcham Court. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We hope to continue providing your loved one with the best possible care.

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Review from Colin E (Son of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

My dad has been in the home since May 2022 even though his health has gone down hill the care home has been outstanding from the day he moved in, there is nothing bad to say about the staff or cleanliness of the home. If I ever get put into a home I hope it is as good as Thatcham Court.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

Thank you for your kind words. We are pleased to have been able to help you and your loved one through a difficult time. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Our team will be so...  

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Review from L S (Husband of Resident) published on 18 December 2025 Submitted via Postal Card
Overall Experience

Staff always friendly and respectful, on occasions seems to be an insufficient number of carers so residents have been unattended in the lounge for a short period of time.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from Sara C (Daughter-in-law of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience
My mother in law seems very happy. She always says that she is well looked after. The staff are attentive to her needs and keep a good eye on her health and welfare. The staff have a family caring attitude that supports her general feeling of well-being.

The toilet/bathroom in her room has been 'out of order' for a number of weeks. There is a sign on the door. There may be a reason for this (prevent her from using it when alone), but I have not been aware of the reason.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

We're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is wonderful to hear that your mother in law has settled in comfortably with us. We will discuss your feedback with...  

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Review from Robert C (Son of Resident) published on 27 October 2025 Submitted via Postal Card
Overall Experience

We try to visit my mother at least once every 2-3 weeks. I try to have a brief chat with her every day, but sometimes no one is answering the phone. She feels comfortable and relaxed with her carers. I feel she should be eating better, but I am not sure why she is not eating well.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. earing that your mother feels comfortable in our care homes means so much to us. We will discuss your feedback with the home's manager to help them continually improve their service. We're committed to continuing to support you and your family in every way we can.

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Review from Kathryn C (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card
Overall Experience

My mother moved to Thatcham Court Care Home from another care home as the mental health team advised she move to a nursing home with dementia specialism. The professionalism, knowledge, skill, and compassion that has been shown to my mother and our family has been outstanding. I really wish that my mother had started her care home journey here, as being able to progress, if needed, from residential to nursing within the same home would have been beautiful and a lot less stressful.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for your kind words. We appreciate you sharing your experience with our home. Feedback like yours inspires us to continue to provide the very best care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're looking forward to creating many more happy memories with you and your family.

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Review from Shirley K (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card
Overall Experience

I am very happy with all the staff and how they care for my mum. Its her birthday today and the chef has made mum a beautiful cake she was quite overwhelmed that she had been so lovingly thought of. My family and I never have any concerns about her care the staff are always caring, thoughtful and respectful.

Reply from Fran Donno, Customer Service Adviser at Thatcham Court Care Home

Thank you for your kind review. It is so wonderful to hear that your Mum has had a great birthday and that she is receiving high standards of care and support. We are happy to hear you feel like a part of our Thatcham Court family. We hope to continue providing your loved one with the best possible care.

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Review from Susan A (Friend of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

I am very happy to know my friend, is in Thatcham Court. She was living at a retirement facility but moved to your care home last year. I love Thatcham Court in all manner of ways and including the safety/security aspect. During my visits, I am very pleased at the level of care you provide with my friend and all your patients. Thank you.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Thatcham Court Care Home

Thank you for taking the time to leave your review. We are glad to know that you feel secure in the knowledge that your friend is in good hands at Thatcham Court. We take safety and security very seriously and we are pleased that this is obvious when you visit the home. We hope to continue providing your loved one with the best possible care.

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Review from C D (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

Would like to say a big thank you to all the staff for looking after our Mum during respite. This enabled us to have a holiday and took away all stress of worrying how mum was. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Thatcham Court Care Home for your Mum's stay.

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Review from John D (Son of Resident) published on 6 May 2025 Submitted via Postal Card
Overall Experience

From the moment I arrived I was impressed, reception was courteous whilst thorough in ascertaining the validity of my visit. Very reassuring my mother is in safe hands with a very efficient workforce. I left feeling happily reassured Mum is in safe hands.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mother with the best possible care.

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Review from Christine B (Wife of Resident) published on 2 April 2025 Submitted via Website
Overall Experience

My husband came to this lovely home late February, beginning of March. Unfortunately he was not there long as he had a couple of trips to the hospital with a couple of infections. Whilst at Thatcham, the caring was was excellent. They did what the could to make him comfortable especially in his final days. My family and I would like to say a BIG THANK YOU to the team for looking after my husband, father and grandfather.

Reply from Maria Ricketts, Customer Care Adviser at Thatcham Court Care Home

Thank you for your kind words. We are very happy to hear you felt at ease with your Husband in our care. We are saddened to hear about your loss and send our deepest condolences. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Elizabeth P (Daughter of Resident) published on 10 March 2025 Submitted via Website
Overall Experience
For the past two years, our mother has been a resident here, and the care she has received has been nothing short of exceptional. Now, as we navigate the incredibly difficult journey of palliative care, we have found comfort and reassurance in the unwavering dedication of the entire team.
Every single staff member has been exactly what we needed-compassionate, supportive, attentive, and highly skilled. Their diligence and professionalism shine through in every moment, yet it's their genuine kindness and warmth that have truly made all the difference. We have never had to question the level of care our mother has received-it has been outstanding from every department, every shift, every individual.

This experience has taught us that the small things really don't matter when the big things-dignity, respect, and love-are handled so beautifully. From the bottom of our hearts, thank you to each and every one of you. Your work is truly invaluable.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for your lovely review. It is always nice to hear words like "Compassionate" and "attentive" being used to describe our care. Hopefully you will go away from this feeling like your mother received the best possible care at Thatcham Court Care Home.

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Review from David G (Son of Resident) published on 13 February 2025 Submitted via Postal Card
Overall Experience

Could do with a drinks machine.

Reply from Fran Donno, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from P O (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

Thatcham Court has provided a caring home for my Mum. They have been very kind and considerate of her needs and have kept the family well-informed of any concerns. I have felt included in any decisions and Mum has benefitted from this approach in my opinion. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for your feedback. It is always nice to hear words like "Kind" and "Considerate" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (0) & Events (0)

News

There are no news items for Thatcham Court Care Home.

Upcoming Events

There are no upcoming events for Thatcham Court Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Thatcham Court Care Home.

Meet the Team (8)

Denise Rusell
Denise RusellJob Title:Care Team LeaderJoined: 2010
I was born in London in 1962 and I started my career venturing into several different areas but never felt I achieved job satisfaction until I started in social care.

Around twenty years ago I started my career while raising my children, as the children got older I had more time to give to my work life. I have worked for North Devon Social Services and West Berkshire Social Services Community Care, which I really enjoyed and met some amazing people.

Just over seven years ago I joined the team at Thatcham Court and haven’t looked back since. The team at Thatcham are friendly, welcoming and well trained; we aim to give high quality care not only for our residents, for their relatives too when they need us.

Nikki Hancock
Nikki HancockJob Title:Care Team LeaderJoined: 2012

I started working at Thatcham Court in Aug 2014. Before I came to Thatcham Court I was working at Tesco and although I enjoyed my job I felt that I needed more and something more fulfilling. This is when I came to Thatcham court as a care assistant.

After working as a care assistant for one and a half years, and developing my skills, I was then promoted to senior care assistant and remained in this role for around a further one and a half years before being promoted to care team leader. During this time I have completed my medication management level two, NVQ 2 and I am just about to complete my level 3. I am also the wound care champion for the home.

I like working at Thatcham Court because we have a close knit team who always support each other. My job is very rewarding and I love coming to work.

Pete Tilling
Pete TillingJob Title:Senior Activities Coordinator

I have been in the caring profession for eight years with a brief period in retail, I then decided that I needed more and a more fulfilling job and this then led me to Thatcham Court where I became a care assistant. I worked as a care assistant for around two and a half years and was then promoted to senior care assistant.

Whilst I enjoyed the role as senior care assistant I decided that my skills lay better within the activity field. I have always been artistic with a love of crafts, photography etc, and with my acquired senior carer knowledge and skills I felt that I was in a very good position to take on the role of activities coordinator as soon as such a vacancy appeared.

I very soon progressed to senior activities coordinator. I feel I made the right decision, as since being part of the activities team I have brought stimulation to our residents and they, in turn, have broaden my ideas and creativity to bring them an enriched experience within the home and to also build on our links within the community.

Thatcham Court is more then just a care home, we are one big family.

Andy Murphy
Andy MurphyJob Title:Chef ManagerJoined: 2007

I left school at 16 years old and became a trainee chef for an electrical company under the supervision of a ex-Army chef. I then progressed from here in different roles; television and film location catering, deputy manager at Kingston Hospital in the catering department and sous chef at air products head office. I then became chef manager in a nursing home.

I then opted for a change in career and went into security for a short while but my heart and passion was in cooking and I this is when I joined a Bupa care home care in Fleet for around two years. I then transferred to Thatcham Court in January 2017.

At Thatcham Court we pride ourselves on our home made food and always trying new things and new ways in meeting all our residents needs.

I enjoy working at Thatcham Court because it's a nice home, with nice people and an outstanding team with a friendly, family atmosphere.

Amanda Smith
Amanda SmithJob Title:Financial AdministratorJoined: 2015

I am the Financial Administrator at Thatcham Court. I had always been interested in working as a secretary so, when I first started work in the manufacturing business, joining a company on a YTS scheme this was as a secretarial assistant. I stayed at the same place, doing a variety of different roles, until I was made redundant.

Shortly after joining a new company, as a wages clerk, I became pregnant with my first child and did not return to work on a full time basis until both my children were at school. This was when my career in the care sector really began, as I joined a company as an administrator for the domiciliary team, before helping out with some care in the community. My last role was a deputy manager, which I didn’t enjoy so after much consideration I decided to leave and worked at another manufacturing company, in the accounts department.

However my passion for working in the care sector did not diminish so when the opportunity arose to join Thatcham Court, as a financial administrator, I was only too happy to apply and was delighted to be accepted.

I have now been working at Thatcham Court for just over two years and love being part of the amazing team that works here.

Bev Lyford
Bev LyfordJob Title:ReceptionistJoined: 2016

I was born in Reading in 1965 and I am the youngest of three but have lived in Thatcham all my life.

My first job after leaving school was as an office junior for a large firm of solicitors in Newbury. It was whilst working there I met my husband whom I married in 1985. I left the solicitors after a couple of years to gain experience in other non legal environments. I discovered though I preferred working for a law practice and joined a firm in Thatcham as a full time legal secretary but then, after the birth of my son, I worked part time as a receptionist/secretary. I worked at this firm for almost 30 years until it had to close in 2015.

I started working at Bupa Thatcham Court in June 2016 as a part time receptionist. I absolutely love my job which is down to the wonderful residents who live here. Thatcham Court is a really warm, caring, fun loving home where no two days are the same.

Julie Beeny
Julie BeenyJob Title:ReceptionistJoined: 2014

I have been working at Thatcham Court for just over three years.

For the previous twenty years I have had senior reception/admin positions in two prominent, local health related establishments. My links with the Thatcham Court community are therefore strong and even within Thatcham Court, I often meet those I have known and befriended in my last positions, or have known in my thirty eight years of living here.

I also have strong links with Thatcham Court itself, my father-in-law was a resident here for over two years and his care was exemplary.

Thatcham Court has a strong family feel to it and this makes for a close team with caring for each other and our residents at it's heart.

I came to Thatcham Court with the hope that I would feel fulfilled and rewarded in my role and that I could possibly give more than had been possible in previous (NHS) positions and I have not been disappointed.

Abby Terry
Abby TerryJob Title:Home ManagerJoined: 2023

I have been a home manager at Thatcham Court since 2023. My career began in the care sector as a Carer in both Domiciliary and Care Homes. I then worked at a Nursing Home in Foxfield for 6 years as a Senior Carer. I wanted to find an opportunity to progress, so I started my role as a Care Coordinator at a centre in Newbury but soon got promoted to Manager. Within 6 months of being Manager, I improved the facility's CQC rating from a 'Requires Improvement' to 'Good'. Once I achieved this, I decided I wanted to return to the Care Home sector, which is when I found the designated Home Manager position at Thatcham Court. I have my NVQ Level 5 and I'm hoping to start my Level 7 as soon as possible.

I strive to take our service users' feedback on board and always look at ways to go above and beyond for each and every resident, and their families. I love the "home from home" environment. I encourage a person-centred experience for all residents and staff, and I enjoyed getting to know everyone at a personal level ensuring that everyone's interests and needs are met. I am proud of what I do, and I am proud to work for Bupa.

I live in Newbury, which is a ten-minute drive to Thatcham Court, with my husband, Oli. I enjoy gardening when the weather is nice, and I love crafts. Travelling is a big hobby of mine, and I especially enjoy visiting my dad who lives in Spain. My husband and I like to go abroad to different countries, Italy is our favourite. I absolutely love Autumn and Christmas! We are hoping to get a puppy in the near future but my husband just needs that extra bit of convincing- watch this space.

Frequently Asked Questions about Thatcham Court Care Home

What types of Care is Thatcham Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thatcham Court Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Thatcham Court Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Thatcham Court Care Home to the centre of Thatcham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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