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Thatcham Court Care Home

Chapel Street, Thatcham, Berkshire RG18 4QL
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The care home is homely and the staff are all lovely as well as being professionalS L(Daughter of Resident/Service User)
Thatcham Court Care Home, Thatcham
all the staff have been kind, helpful and supportive to mumS M(Daughter of Resident/Service User)
Thatcham Court Care Home, Thatcham
The staff facilities and service at Thatcham Court are second to noneRussell K(Husband of Resident/Service User)
Thatcham Court Care Home, Thatcham

Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson's and short-stay care. The home can provide an assessment within 48 hours and, in some cases, welcome the resident the same day.

This home is situated in the centre of Thatcham...  

Care Provided by Thatcham Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,550From £1,705
Nursing Dementia CareFrom £1,850From £2,035

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Thatcham Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Abigail Terry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. Several parks and a shopping centre are just a short walk away. The home is also within easy reach of Highclere Castle, the Nature Discovery Centre and the town of Newbury.

Parking

  • Lots of on-site parking available.

Thatcham Court Care Home Reviews (83)

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9.7

Thatcham Court Care Home has a Review Score of 9.7 (9.725) out of 10, based on 23 reviews in the last 2 years. Over all time Thatcham Court Care Home has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from Joseph G (Grandson of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience

Very happy with the care that is provided to my grandmother. We always get a warm welcome when we come to Bupa.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your grandmother in our care.

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Review from T G (Daughter-in-law of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience

We are very happy with the level of care at Thatcham Court. The activities and outings are particularly impressive and the staff are always keen to listen to any concerns we may have.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for your feedback. We are happy to hear you feel like a part of our Thatcham Court family. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from P G (Son of Resident) published on 21 May 2019 Submitted via Postal Card
Overall Experience
The outings and the activities are very good my mother enjoys it there.

The carers are very good and understanding/knowledgeable with her condition.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for such a lovely review. We are delighted to hear your mother is receiving the care and attention she deserves.

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Review from Carol (Friend of Resident) published on 19 March 2019 Submitted via Website
Overall Experience

I visited Thatcham Court for the 80th birthday party of a resident. I was extremely impressed by the warm welcome I received. The staff were friendly and extremely efficient. Their genuine care for the residents and their passion for their work was very evident. The facilities were very impressive. Everywhere was spotlessly clean. I was particularly impressed by the numerous wall displays of interesting and stimulating material for the residents and that a great deal of thought had gone into individualising the residents' rooms. A warm and caring environment was evident everywhere.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team

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Review from E C (Daughter of Resident) published on 8 March 2019 Submitted via Postal Card
Overall Experience

The staff are friendly and the home is clean and comfortable. Mum is well cared for and staff are very patient with her.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team

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Review from Alice D (Sister of Resident) published on 27 February 2019 Submitted via Postal Card
Overall Experience

I visit my brother weekly. I have to shave him every time before I can take him out. I personally don't think he is being washed and showered enough.

Reply from Greta Narbutaityte, Customer Adviser at Thatcham Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Martin H (Friend of Resident) published on 9 October 2018 Submitted via Postal Card
Overall Experience
Visited care home around six weeks ago and found it was lovely but needed a little lift! Visited today, 4th July, found staff wonderful and gardens and inside so well kept.
Our friend just seemed so much happier, in the common room, enjoying himself.
Moving ten times better.

Spent a lovely two and a half hours with him.

Reply from Josephine Gaupholm, Customer Adviser at Thatcham Court Care Home

Thank you for your review of Thatcham Court Care Home. We are pleased to hear that you and your friend have had a positive experience with the home and appreciate your comments regarding the wonderful staff and well kept gardens. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Dorothy P (Wife of Resident) published on 5 October 2018 Submitted via Postal Card
Overall Experience

Cannot fault the care my husband is receiving. The staff are wonderful, caring, helpful etc. They are special people!

Reply from Josephine Gaupholm, Customer Adviser at Thatcham Court Care Home

Thank you for your review of Thatcham Court Care Home. We are pleased to hear about your positive experience with the care home and appreciate your comments regarding the care your husband received from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Claire C (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience

The staff are warm and compassionate and have delivered an excellent standard of care to our mother.

Reply from Josephine Gaupholm, Customer Adviser at Thatcham Court Care Home

Thank you for your review of Thatcham Court Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the compassion of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from M T (Friend of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience

Visit the resident twice a week, is looked after very well and enjoying it. Carers extremely kind and helpful. Food excellent.

Reply from Josephine Gaupholm, Customer Adviser at Thatcham Court Care Home

Thank you for your review of Thatcham Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the kindness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from S L (Daughter of Resident) published on 23 August 2018 Submitted via Postal Card
Overall Experience
All the staff are so helpful, including reception, housekeeping, carers, nurses and senior staff.

The peace of mind I have with mum being looked after here is priceless. The staff have become our friends. Thank you all.

Reply from Andrew Hyland, Customer Adviser at Thatcham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and it is nice to see that you and your mother have built up such a great relationship with our staff. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Wendy C (Sister-in-law of Resident) published on 23 May 2018 Submitted via Postal Card
Overall Experience

As a family, our experience at the home was excellent for our relative for the 4 months there until his death. Dignity was paramount until his death, humour was part of the day and assistance when required was brilliant. We only had cause to speak of one senior member of the team, unfortunately. The matter was dealt with immediately. Our relative was looked after in a caring, professional and specialist manner. We had great trust in their care. Communication in the main between the home and ourselves was extremely good. Our relative was able to have a good and happy time and a very caring death.

Reply from Holly McGough, Customer Advisor at Thatcham Court Care Home

Thank you for your review. We are pleased to hear about your family's positive experience at Thatcham Court. Treating our residents with dignity and respect is our absolute priority and we are glad this was reflected in the care your relative received. We appreciate your comments of the home and will share these with the home's manager. The Bupa Customer Care Team.

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Review from Anne P (Relative of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience

My experience has been excellent. I would not recommend anywhere else - my relative has been here 10 years now and she is still going strong at 102.

Reply from Stephen Rondel, Customer Adviser at Thatcham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. It is wonderful to hear your relative is doing so well at our home.

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Review from Craig P (Son of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience

Attentive to the residents and on the occasional moments when intervention is required, the response is very professional. They all (staff) remain caring and energetic at all times.

Reply from Stephen Rondel, Customer Adviser at Thatcham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our staff's professionalism.

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Review from Douglas R (Son of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience
My mother was admitted to Thatcham Court in February 2017 suffering from dementia and Alzheimer's.
Her illness rendered her difficult and aggressive at times.
Since her residency started she has been cared for to a professional and high standard.

Always treated with respect and compassion, enabling her to retain her dignity.

Reply from Jayne Duck, Customer services administrator at Thatcham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Christine S (Wife of Resident) published on 5 March 2018 Submitted via Postal Card
Overall Experience

Care from day one has been very good. Everycare is taken of him. Family kept in contact with in all aspects of care and if any problems.

Reply from Jayne Duck, Customer services administrator at Thatcham Court Care Home

Thank you for your review. I'm so glad to hear how well cared for your husband is. I hope this gives you peace of mind knowing that you will be kept informed of everything and that your husband is safe and well cared for.

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Review from Brian K (Son of Resident) published on 23 February 2018 Submitted via Postal Card
Overall Experience

The home is very good at looking after residents. I think the food at meal times isn't very good. It is plonked down in front of the resident and if there is meat on the plate, the resident will leave it because they are not capable of cutting it up with a knife. If the carers helped the residents eat there would be a lot less food wasted.

Reply from Jayne Duck, Customer Services Administrator at Thatcham Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from A R (Daughter of Resident) published on 6 June 2017 Submitted via Postal Card
Overall Experience

From the initial assessment at my mother's home to her period of respite stay at Thatcham Court the staff were courteous, respectful and communicated with me during my holiday to reassure me all was well during my absence. Such caring, devoted and personable staff.

Reply from Jayne Duck, Customer Services Administrator at Thatcham Court Care Home

Thank you for your review. It is nice to know that even on holiday, you were informed how things were so that you could enjoy your holiday. The Bupa customer care team.

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Review from J N (Friend of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience
We have visited our friend on several occasions and always found the staff friendly and helpful as well as having cups of tea offered. Our friend's room is spacious and very tastefully decorated and furnished.

On the last occasion, supper was served in her own room. As she is registered blind this was quite difficult for as she didn't know what she was eating. Would it be more appropriate to eat in the dining room with the others and staff on hand?

Reply from Tom Meyer, Customer Service Administrator at Thatcham Court Care Home

We're thankful for your review. We appreciate your feedback and will pass on your concerns.

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Review from Peter W (Husband of Resident) published on 19 March 2017 Submitted via Postal Card
Overall Experience

My wife has very advanced dementia and is unable to do anything for herself. The staff are excellent at working out what she wants and looking after her every need. They treat her with dignity and compassion.

Reply from Emily Wilson, Customer Service Administrator at Thatcham Court Care Home

Thank you for sharing your lovely feedback with us, it is very appreciated. I am so pleased you are happy with the care your wife is receiving and that our staff are supporting her so well. I will share your comments with the home manager. Best wishes, The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (0) & Events (0)

News

There are no news items for Thatcham Court Care Home.

Upcoming Events

There are no upcoming events for Thatcham Court Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Thatcham Court Care Home.

Meet the Team (8)

Denise Rusell
Denise RusellJob Title:Care Team LeaderJoined: 2010
I was born in London in 1962 and I started my career venturing into several different areas but never felt I achieved job satisfaction until I started in social care.

Around twenty years ago I started my career while raising my children, as the children got older I had more time to give to my work life. I have worked for North Devon Social Services and West Berkshire Social Services Community Care, which I really enjoyed and met some amazing people.

Just over seven years ago I joined the team at Thatcham Court and haven’t looked back since. The team at Thatcham are friendly, welcoming and well trained; we aim to give high quality care not only for our residents, for their relatives too when they need us.

Nikki Hancock
Nikki HancockJob Title:Care Team LeaderJoined: 2012

I started working at Thatcham Court in Aug 2014. Before I came to Thatcham Court I was working at Tesco and although I enjoyed my job I felt that I needed more and something more fulfilling. This is when I came to Thatcham court as a care assistant.

After working as a care assistant for one and a half years, and developing my skills, I was then promoted to senior care assistant and remained in this role for around a further one and a half years before being promoted to care team leader. During this time I have completed my medication management level two, NVQ 2 and I am just about to complete my level 3. I am also the wound care champion for the home.

I like working at Thatcham Court because we have a close knit team who always support each other. My job is very rewarding and I love coming to work.

Pete Tilling
Pete TillingJob Title:Senior Activities Coordinator

I have been in the caring profession for eight years with a brief period in retail, I then decided that I needed more and a more fulfilling job and this then led me to Thatcham Court where I became a care assistant. I worked as a care assistant for around two and a half years and was then promoted to senior care assistant.

Whilst I enjoyed the role as senior care assistant I decided that my skills lay better within the activity field. I have always been artistic with a love of crafts, photography etc, and with my acquired senior carer knowledge and skills I felt that I was in a very good position to take on the role of activities coordinator as soon as such a vacancy appeared.

I very soon progressed to senior activities coordinator. I feel I made the right decision, as since being part of the activities team I have brought stimulation to our residents and they, in turn, have broaden my ideas and creativity to bring them an enriched experience within the home and to also build on our links within the community.

Thatcham Court is more then just a care home, we are one big family.

Andy Murphy
Andy MurphyJob Title:Chef ManagerJoined: 2007

I left school at 16 years old and became a trainee chef for an electrical company under the supervision of a ex-Army chef. I then progressed from here in different roles; television and film location catering, deputy manager at Kingston Hospital in the catering department and sous chef at air products head office. I then became chef manager in a nursing home.

I then opted for a change in career and went into security for a short while but my heart and passion was in cooking and I this is when I joined a Bupa care home care in Fleet for around two years. I then transferred to Thatcham Court in January 2017.

At Thatcham Court we pride ourselves on our home made food and always trying new things and new ways in meeting all our residents needs.

I enjoy working at Thatcham Court because it's a nice home, with nice people and an outstanding team with a friendly, family atmosphere.

Amanda Smith
Amanda SmithJob Title:Financial AdministratorJoined: 2015

I am the Financial Administrator at Thatcham Court. I had always been interested in working as a secretary so, when I first started work in the manufacturing business, joining a company on a YTS scheme this was as a secretarial assistant. I stayed at the same place, doing a variety of different roles, until I was made redundant.

Shortly after joining a new company, as a wages clerk, I became pregnant with my first child and did not return to work on a full time basis until both my children were at school. This was when my career in the care sector really began, as I joined a company as an administrator for the domiciliary team, before helping out with some care in the community. My last role was a deputy manager, which I didn’t enjoy so after much consideration I decided to leave and worked at another manufacturing company, in the accounts department.

However my passion for working in the care sector did not diminish so when the opportunity arose to join Thatcham Court, as a financial administrator, I was only too happy to apply and was delighted to be accepted.

I have now been working at Thatcham Court for just over two years and love being part of the amazing team that works here.

Bev Lyford
Bev LyfordJob Title:ReceptionistJoined: 2016

I was born in Reading in 1965 and I am the youngest of three but have lived in Thatcham all my life.

My first job after leaving school was as an office junior for a large firm of solicitors in Newbury. It was whilst working there I met my husband whom I married in 1985. I left the solicitors after a couple of years to gain experience in other non legal environments. I discovered though I preferred working for a law practice and joined a firm in Thatcham as a full time legal secretary but then, after the birth of my son, I worked part time as a receptionist/secretary. I worked at this firm for almost 30 years until it had to close in 2015.

I started working at Bupa Thatcham Court in June 2016 as a part time receptionist. I absolutely love my job which is down to the wonderful residents who live here. Thatcham Court is a really warm, caring, fun loving home where no two days are the same.

Julie Beeny
Julie BeenyJob Title:ReceptionistJoined: 2014

I have been working at Thatcham Court for just over three years.

For the previous twenty years I have had senior reception/admin positions in two prominent, local health related establishments. My links with the Thatcham Court community are therefore strong and even within Thatcham Court, I often meet those I have known and befriended in my last positions, or have known in my thirty eight years of living here.

I also have strong links with Thatcham Court itself, my father-in-law was a resident here for over two years and his care was exemplary.

Thatcham Court has a strong family feel to it and this makes for a close team with caring for each other and our residents at it's heart.

I came to Thatcham Court with the hope that I would feel fulfilled and rewarded in my role and that I could possibly give more than had been possible in previous (NHS) positions and I have not been disappointed.

Abby Terry
Abby TerryJob Title:Home ManagerJoined: 2023

I have been a home manager at Thatcham Court since 2023. My career began in the care sector as a Carer in both Domiciliary and Care Homes. I then worked at a Nursing Home in Foxfield for 6 years as a Senior Carer. I wanted to find an opportunity to progress, so I started my role as a Care Coordinator at a centre in Newbury but soon got promoted to Manager. Within 6 months of being Manager, I improved the facility's CQC rating from a 'Requires Improvement' to 'Good'. Once I achieved this, I decided I wanted to return to the Care Home sector, which is when I found the designated Home Manager position at Thatcham Court. I have my NVQ Level 5 and I'm hoping to start my Level 7 as soon as possible.

I strive to take our service users' feedback on board and always look at ways to go above and beyond for each and every resident, and their families. I love the "home from home" environment. I encourage a person-centred experience for all residents and staff, and I enjoyed getting to know everyone at a personal level ensuring that everyone's interests and needs are met. I am proud of what I do, and I am proud to work for Bupa.

I live in Newbury, which is a ten-minute drive to Thatcham Court, with my husband, Oli. I enjoy gardening when the weather is nice, and I love crafts. Travelling is a big hobby of mine, and I especially enjoy visiting my dad who lives in Spain. My husband and I like to go abroad to different countries, Italy is our favourite. I absolutely love Autumn and Christmas! We are hoping to get a puppy in the near future but my husband just needs that extra bit of convincing- watch this space.

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