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Thatcham Court Care Home

Chapel Street, Thatcham, Berkshire RG18 4QL
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The care home is homely and the staff are all lovely as well as being professionalS L(Daughter of Resident/Service User)
Thatcham Court Care Home, Thatcham
all the staff have been kind, helpful and supportive to mumS M(Daughter of Resident/Service User)
Thatcham Court Care Home, Thatcham
The staff facilities and service at Thatcham Court are second to noneRussell K(Husband of Resident/Service User)
Thatcham Court Care Home, Thatcham

Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson's and short-stay care. The home can provide an assessment within 48 hours and, in some cases, welcome the resident the same day.

This home is situated in the centre of Thatcham...  

Care Provided by Thatcham Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,550From £1,705
Nursing Dementia CareFrom £1,850From £2,035

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Thatcham Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Abigail Terry (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance. Several parks and a shopping centre are just a short walk away. The home is also within easy reach of Highclere Castle, the Nature Discovery Centre and the town of Newbury.

Parking

  • Lots of on-site parking available.

Thatcham Court Care Home Reviews (83)

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9.7

Thatcham Court Care Home has a Review Score of 9.7 (9.725) out of 10, based on 23 reviews in the last 2 years. Over all time Thatcham Court Care Home has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from K C (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
My mother stayed at this care home for nearly four years and was very happy there. Any small concerns over that time were dealt with quickly and efficiently. I've always found the staff to be professional, caring, welcoming and available to talk to when you need them. The care home has a nice garden area and the activities on Clover when Mum could take part were varied and fun. I would recommend this care home and the staff on both Clover and Bluebell floors not forgetting the reception staff!

My only negative which would be with BUPA itself would be the fees and in particular, the percentage they went up every year which I've found were considerably more than other care homes. I cannot fault the staff at Thatcham Court however and wish them the best for the future.

Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Professional" and "Caring" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care. We will certainly pass your comments on to the manager.

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Review from H D (Wife of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

I would like to thank the Care Home for giving my husband a very good Christmas time. Although he is less able to mobilise and chat the staff are very good at making him comfortable and keeping him happy. They pop in regularly, even when I am visiting him. He is comfortable, happy and at home in the care home and has many friends, staff and other residents. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Thatcham Court Care Home

Thank you for your lovely review. We are so happy we could provide your husband with a lovely Christmas. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review from I B (Son of Resident) published on 20 January 2025 Submitted via Postal Card
Overall Experience

Reception staff courteous and welcoming. Poppy staff - caring and attentive and there seems to be good interaction with staff and residents. Good hygiene levels and the floors smell fresh. Did not see food so can't comment. Keep up the good work.

Reply from Maria Ricketts, Customer Care Adviser at Thatcham Court Care Home

Thank you for your kind words. We hope Thatcham Court Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Shirley A (Friend of Resident) published on 19 July 2024 Submitted via Postal Card
Overall Experience

Visiting my friend in the home, she arrived here on Tuesday 2nd of July 2024. Lovely welcoming staff, all smiles. My friend was happy, it pleased me to see her smiling. I asked her if she was pleased to be there and she said yes, very happy. Comfortable room, very clean, all facilities and safety and security around, all doors with an entry code. Very happy the staff are always ready to answer your requests. In all a lovely home. I hope when the time comes that I will need to be looked after this is where I would like to be.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your friend in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make their stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Lorraine B (Daughter-in-law of Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience

Everyone is genuinely lovely. We chose Thatcham Court Care Home as it was local and all the family can visit - even the dog! The facilities and the people make this a special place and we know that dad/grandad is being well looked after.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope you all feel like part of our Thatcham Court family. We hope to continue providing your loved one with the best possible care.

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Review from J G (Wife of Resident) published on 14 February 2024 Submitted via Postal Card
Overall Experience

Thatcham Court Care Home was my first choice. I am extremely pleased my husband is settled and happy there.

Reply from Grace Langfield, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear your husband has settled so well into our home and hope we can continue giving him the highest quality care. Please let us know if there is anything else we can do to make his stay as comfortable as possible.

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Review from A R (Sister of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience
The happy and caring atmosphere of the whole home is always a pleasurable experience when we come to see my sister. There is always something going on and the staff always have the guests' interests at heart. Please may this continue.

Thank you.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Thatcham Court family. Please let us know if there is anything we can do to make your sisters stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Tania S (Daughter of Resident) published on 18 September 2023 Submitted via Website
Overall Experience
My mum is treated really well, and I feel reassured that her well-being is top of their priority.
The staff are amazing, kind and thoughtful and put on many activities to keep all the residents happy, busy and stimulated.
The grounds of the home are beautifully kept, and it is always a pleasure to walk around them.
I really enjoy the days when families are encouraged to go in and join in the fun. It is so lovely to see staff, residents and their families spending time together and having a good time.

I would recommend Thatcham Court to anyone looking to find a place where the care is first-rate, and it feels like a family while you are there.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your Mum in our care, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care, and we look forward to seeing you again soon.

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Review from S M (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card
Overall Experience

I come in every Wednesday to visit my lovely Mum. She was in the lounge which was full of residents. Some of them are normally sitting quietly when I visit, but on this day the colourful sheet came out and the lounge was alive with laughter, smiles and residents participating with laughter. Pure joy!

Reply from Eden Tomlinson, Customer Service Adviser at Thatcham Court Care Home

Thank you for your lovely review, we are pleased to hear Mum enjoys participating in the activities at the home. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Sandra N (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience
We have been so pleased with the care since Mum came here in January. Everyone has been helpful and shown compassion.

Our only slight sadness is that no one has been able to persuade Mum to sit in her chair. We used to get her at home and she was so much better. All good! Thank you.

Reply from Grace Langfield, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. It's always lovely to hear words such as "helpful" and "compassion" used to describe our care. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from S W (Son of Resident) published on 22 July 2023 Submitted via Postal Card
Overall Experience

Generally very good. Thatcham Court is always very clean and the staff welcoming and friendly. Mum is generally well looked after and if there are any incidents eg: falls and bumps, we are informed. The only issue I have is that often Mum has no hearing aids in when we call and she is very hard of hearing.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for your kind words. It is always nice to hear words like “welcoming” and “friendly” being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from J N (Daughter of Resident) published on 3 July 2023 Submitted via Website
Overall Experience

The staff are all very caring. Any issues are dealt with immediately and nothing is too much for them. Care is very person-centred and attention to each individual is excellent. Dad seems very settled into his new family. Very warm atmosphere in this home.

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your dad in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope all your family feels like a part of our Thatcham...  

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Review from S R (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card
Overall Experience

Knowledgeable and very caring staff; always have time for queries or a chat. They are very patient, caring and compassionate with Mum and are careful in manoeuvring her so as not to hurt or distress her. Great teamwork. The food is excellent and they prepare what Mum likes to eat and drink.

Reply from Rebecca Kellegher, Customer Service Adviser at Thatcham Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “Knowledgeable” and “Very Caring” being used to describe our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Clive W (Son of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

My mum is a full-time resident here, she has early-stage dementia and serious mobility issues. The home caters for all her medical and psychological needs, the carers are excellent, all lovely, caring and compassionate and treat the residents as people, not just patients. The management and admin staff are similarly great. Overall, a clean, bright and airy home where my mum's happy to be!

Reply from David Mclean, Customer Service Adviser at Thatcham Court Care Home

Thank you for your kind words. We are pleased to hear you are happy with the care provided for your mum at Thatcham Court and that our staff are caring and compassionate to all of our residents. If there is anything further we can do to make your loved ones stay comfortable as possible, please do let us know.

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Review from D P (Wife of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

My husband has settled really well at Thatcham Court Care home. He is eating well and likes the food. The care staff are all excellent and very caring towards my husband and myself.

Reply from Amanda Barnes, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your husband has settled in well at Thatcham Court and that you feel like he is cared for well. Thank you for choosing Thatcham Court for your husband's stay.

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Review from D L (Daughter of Resident) published on 16 May 2022 Submitted via Postal Card
Overall Experience

Very caring staff and reception. They are happy and willing to do anything for us all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your feedback, It is so nice to hear you feel everyone is happy and caring. Thank you for your kindness.

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Review from Anne B (Sister of Resident) published on 16 December 2021 Submitted via Postal Card
Overall Experience

All the staff at Thatcham Court have taken great care of my sister. They are kindly and helpful to her. They also have time for visitors. Nothing is too much trouble and nothing is hurried.

Reply from Amanda Barnes, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel Thatcham Court are taking care of your sister and that nothing is too much trouble. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.

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Review from Chris R (Son of Resident) published on 14 October 2021 Submitted via Postal Card
Overall Experience

The staff absolutely care about the residents in their care. I have recommended Thatcham Court Care Home and will continue to do so.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for your kind review and your recommendation.

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Review from A F (Wife of Resident) published on 11 October 2021 Submitted via Postal Card
Overall Experience

I'm always greeted by helpful efficient friendly staff and I find the room is kept in a clean pleasant and tidy condition. Their carers are always happy to answer any question and obliging any requests. They show great compassion and reassurance in what can be a very challenging situation. The care history is well written up and available to read with the staff happy to report feedback regularly. I am happy my husband is being well cared for in a good situation.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Thatcham Court Care Home

Thank you for taking the time to leave us your review. We are glad to hear you are reassured knowing that your Husband is being well cared for at Thatcham Court.

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Review from J C (Daughter-in-law of Resident) published on 28 September 2021 Submitted via Postal Card
Overall Experience

Care received by staff was excellent and communication, the same.

Reply from Amanda Barnes, Customer Service Adviser at Thatcham Court Care Home

We appreciate you taking the time to leave us your comments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 December 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (0) & Events (0)

News

There are no news items for Thatcham Court Care Home.

Upcoming Events

There are no upcoming events for Thatcham Court Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Thatcham Court Care Home.

Meet the Team (8)

Denise Rusell
Denise RusellJob Title:Care Team LeaderJoined: 2010
I was born in London in 1962 and I started my career venturing into several different areas but never felt I achieved job satisfaction until I started in social care.

Around twenty years ago I started my career while raising my children, as the children got older I had more time to give to my work life. I have worked for North Devon Social Services and West Berkshire Social Services Community Care, which I really enjoyed and met some amazing people.

Just over seven years ago I joined the team at Thatcham Court and haven’t looked back since. The team at Thatcham are friendly, welcoming and well trained; we aim to give high quality care not only for our residents, for their relatives too when they need us.

Nikki Hancock
Nikki HancockJob Title:Care Team LeaderJoined: 2012

I started working at Thatcham Court in Aug 2014. Before I came to Thatcham Court I was working at Tesco and although I enjoyed my job I felt that I needed more and something more fulfilling. This is when I came to Thatcham court as a care assistant.

After working as a care assistant for one and a half years, and developing my skills, I was then promoted to senior care assistant and remained in this role for around a further one and a half years before being promoted to care team leader. During this time I have completed my medication management level two, NVQ 2 and I am just about to complete my level 3. I am also the wound care champion for the home.

I like working at Thatcham Court because we have a close knit team who always support each other. My job is very rewarding and I love coming to work.

Pete Tilling
Pete TillingJob Title:Senior Activities Coordinator

I have been in the caring profession for eight years with a brief period in retail, I then decided that I needed more and a more fulfilling job and this then led me to Thatcham Court where I became a care assistant. I worked as a care assistant for around two and a half years and was then promoted to senior care assistant.

Whilst I enjoyed the role as senior care assistant I decided that my skills lay better within the activity field. I have always been artistic with a love of crafts, photography etc, and with my acquired senior carer knowledge and skills I felt that I was in a very good position to take on the role of activities coordinator as soon as such a vacancy appeared.

I very soon progressed to senior activities coordinator. I feel I made the right decision, as since being part of the activities team I have brought stimulation to our residents and they, in turn, have broaden my ideas and creativity to bring them an enriched experience within the home and to also build on our links within the community.

Thatcham Court is more then just a care home, we are one big family.

Andy Murphy
Andy MurphyJob Title:Chef ManagerJoined: 2007

I left school at 16 years old and became a trainee chef for an electrical company under the supervision of a ex-Army chef. I then progressed from here in different roles; television and film location catering, deputy manager at Kingston Hospital in the catering department and sous chef at air products head office. I then became chef manager in a nursing home.

I then opted for a change in career and went into security for a short while but my heart and passion was in cooking and I this is when I joined a Bupa care home care in Fleet for around two years. I then transferred to Thatcham Court in January 2017.

At Thatcham Court we pride ourselves on our home made food and always trying new things and new ways in meeting all our residents needs.

I enjoy working at Thatcham Court because it's a nice home, with nice people and an outstanding team with a friendly, family atmosphere.

Amanda Smith
Amanda SmithJob Title:Financial AdministratorJoined: 2015

I am the Financial Administrator at Thatcham Court. I had always been interested in working as a secretary so, when I first started work in the manufacturing business, joining a company on a YTS scheme this was as a secretarial assistant. I stayed at the same place, doing a variety of different roles, until I was made redundant.

Shortly after joining a new company, as a wages clerk, I became pregnant with my first child and did not return to work on a full time basis until both my children were at school. This was when my career in the care sector really began, as I joined a company as an administrator for the domiciliary team, before helping out with some care in the community. My last role was a deputy manager, which I didn’t enjoy so after much consideration I decided to leave and worked at another manufacturing company, in the accounts department.

However my passion for working in the care sector did not diminish so when the opportunity arose to join Thatcham Court, as a financial administrator, I was only too happy to apply and was delighted to be accepted.

I have now been working at Thatcham Court for just over two years and love being part of the amazing team that works here.

Bev Lyford
Bev LyfordJob Title:ReceptionistJoined: 2016

I was born in Reading in 1965 and I am the youngest of three but have lived in Thatcham all my life.

My first job after leaving school was as an office junior for a large firm of solicitors in Newbury. It was whilst working there I met my husband whom I married in 1985. I left the solicitors after a couple of years to gain experience in other non legal environments. I discovered though I preferred working for a law practice and joined a firm in Thatcham as a full time legal secretary but then, after the birth of my son, I worked part time as a receptionist/secretary. I worked at this firm for almost 30 years until it had to close in 2015.

I started working at Bupa Thatcham Court in June 2016 as a part time receptionist. I absolutely love my job which is down to the wonderful residents who live here. Thatcham Court is a really warm, caring, fun loving home where no two days are the same.

Julie Beeny
Julie BeenyJob Title:ReceptionistJoined: 2014

I have been working at Thatcham Court for just over three years.

For the previous twenty years I have had senior reception/admin positions in two prominent, local health related establishments. My links with the Thatcham Court community are therefore strong and even within Thatcham Court, I often meet those I have known and befriended in my last positions, or have known in my thirty eight years of living here.

I also have strong links with Thatcham Court itself, my father-in-law was a resident here for over two years and his care was exemplary.

Thatcham Court has a strong family feel to it and this makes for a close team with caring for each other and our residents at it's heart.

I came to Thatcham Court with the hope that I would feel fulfilled and rewarded in my role and that I could possibly give more than had been possible in previous (NHS) positions and I have not been disappointed.

Abby Terry
Abby TerryJob Title:Home ManagerJoined: 2023

I have been a home manager at Thatcham Court since 2023. My career began in the care sector as a Carer in both Domiciliary and Care Homes. I then worked at a Nursing Home in Foxfield for 6 years as a Senior Carer. I wanted to find an opportunity to progress, so I started my role as a Care Coordinator at a centre in Newbury but soon got promoted to Manager. Within 6 months of being Manager, I improved the facility's CQC rating from a 'Requires Improvement' to 'Good'. Once I achieved this, I decided I wanted to return to the Care Home sector, which is when I found the designated Home Manager position at Thatcham Court. I have my NVQ Level 5 and I'm hoping to start my Level 7 as soon as possible.

I strive to take our service users' feedback on board and always look at ways to go above and beyond for each and every resident, and their families. I love the "home from home" environment. I encourage a person-centred experience for all residents and staff, and I enjoyed getting to know everyone at a personal level ensuring that everyone's interests and needs are met. I am proud of what I do, and I am proud to work for Bupa.

I live in Newbury, which is a ten-minute drive to Thatcham Court, with my husband, Oli. I enjoy gardening when the weather is nice, and I love crafts. Travelling is a big hobby of mine, and I especially enjoy visiting my dad who lives in Spain. My husband and I like to go abroad to different countries, Italy is our favourite. I absolutely love Autumn and Christmas! We are hoping to get a puppy in the near future but my husband just needs that extra bit of convincing- watch this space.

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