Bupa Care Homes in Hertfordshire | 7 Care Homes

Review of
Allington Court Care Home
from N H (Brother of Resident) published on 27 February 2026 Submitted via Website • Report

Overall Experience

I can not fault the care my sister received a Allington Court the staff are always so welcoming and go out of their way to help. Since my sister come to live at this home she was unsociable and not wanting to talk to anyone. I must praise the activity staff for their determination and support my sister

has completely change she enjoys daily activities whenever I visit her she always looks busy doing her favourite hobby knitting. The food looks great and happy to see her in the dinning room with other residents. I feel much more relaxed to know how well she is. The home is clean, and the care staff are amazing. I would highly recommend this home.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeWe're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your sister has settled in comfortably with us. We're delighted that she has found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. We're thrilled to hear you've enjoyed the food at Allington Court. Our kitchen team puts so much care into preparing fresh meals every day. We're looking forward to creating many more happy memories with you and your family.

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Review of
Tenterden House Care Home
from Dawn S (Daughter of Resident) published on 27 February 2026 Submitted via Postal Card • Report

Overall Experience

From beginning to end the staff have been professional, courteous, helpful and supportive to both me and my mother. At no time were we made to feel a nuisance. The activities were appropriate and inclusive. My only mark down was the room, to good and this just because the room was not ensuite and a

commode was in the room.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Tenterden House Care HomeThank you for taking the time to leave your review. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. It's lovely to know that your mother has been enjoying the activities and events at the home. Keeping our residents engaged and happy is one of our top priorities. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Field House Care Home
from N L (Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

Came in for respite care in June 2025. Became a permanent resident within 6 weeks.
I struggled to settle initially, even though the staff were kind and patient. My condition is rare and therefore it's not immediately apparent what my needs are.
My main issue is that I have to call staff to enable

me to get to the toilet but they then leave me for too long sitting on the toilet. I would prefer them to stay close by to help me off the toilet when I'm ready.
I would like to have a full and proper shower not just a fleeting spray over!
I do struggle with communication/speech, the staff are patient with me.
The daily activities have improved considerably recently making the mornings fun, with a community feel.
Although I wish I could have continued to live in my home, Field House is becoming my home.

Reply from Fran Donno, Customer Service Adviser at Field House Care HomeWe appreciate you sharing your experience with our home. It is always wonderful to hear words like "Kind" and "Patient" being used to describe our staff. We want our home to feel like a community, and it's lovely to hear that you feel a part of it. We will discuss your feedback with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Allington Court Care Home
from M H (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report

Overall Experience

Allington Court is a wonderful care home. My father has been here for over a year now, and I feel confident that he is well looked after. His room is always clean when I visit, and he always appears well looked after. The HCAs and other members of staff are always so lovely and treat him with care and

dignity, and they are always so welcoming to myself and others whenever we visit. Thank you to all of the nurses, HCAs and staff who work here. I appreciate you all.

Reply from Fran Donno, Customer Service Adviser at Allington Court Care HomeWe're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your Father has settled in comfortably with us. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to continuing to support you and your family in every way we can.

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Review of
Field House Care Home
from Karen R (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report

Overall Experience

My overall experience of Field House has been excellent. Mum has been here for7 months after we found that she wasn't coping at all on her own due to her rare medical condition.
The relief that she is being cared for , well fed and watered, and most importantly that she is safe from serious injuries,

is immense.
Mum looks brighter, has put on weight( she was underweight) she is healthier and happier now. It's lovely to walk towards and see her smiling again.
All the staff are friendly, polite, caring and considerate to Mum, and all her family.
The rules are. "It's your Mum's home".

There is a varied daily activity schedule. Crafts, quiz's, sound and dog therapy and a choir!! This is a small example of the activities. The staff follow 'national days'. They are currently gearing up for a Valentines lunch with a profession singer attending. The home is decorated with hearts that the residents have created.

Any issues/problems are quickly resolved. Management are very approachable

Reply from Fran Donno, Customer Service Adviser at Field House Care HomeWe're so grateful that you've taken the time to share your thoughts. We want our home to feel like a community, and it's wonderful to hear that you and your Mum feel a part of it. Hearing that our care brings you peace of mind truly means so much to us and it is so lovely to hear that your Mum is smiling and that she is happy. We're committed to continuing to support you and your family in every way we can.

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Review of
Premier Court Care Home
from Clare C (Sister of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

When my brother Steve was taken into hospital for a chest infection, the staff there were amazed at how well his skin was - no sign of any problems at all, and they asked me which home he was in as they said it was unusual for someone to be so well looked after! We are so happy with all the care Steve

is given at Premier Court.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Premier Court Care HomeThank you for taking the time to leave your comments. We are so pleased to hear that the level of care provided at Premier Court has impressed you and the staff at the hospital. Our staff work very hard to make sure every resident is well looked after. Please don't hesitate to reach out if you need anything else.

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Review of
Allington Court Care Home
from P C (Son-in-law of Resident) published on 16 February 2026 Submitted via Postal Card • Report

Overall Experience

Father in law is very contented. He enjoys activities in the mornings and the entertainment organised, especially the singing.
He loves the food with various options and has eaten foods never had before.
Christmas is a favourite time for him, he enjoyed the decorations and the ease of being organised

for me to collect him on Christmas day to spend with family. Well done to all those who care.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeThank you for your kind words. It is a delight to hear how content your father-in-law has been in our care. It's great to hear how much he enjoys the food and activities at Allington Court too! We are looking forward to making many more happy memories with you and your loved one.

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Review of
Kilfillan House Care Home
from Kim H (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report

Overall Experience

Kilfillan House Care Home is without doubt (judged on previous care home experiences!) Exactly that. The care kindness, humour and above all the dignity that is shown to my father is exemplary. We cannot thank the wonderful staff enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for.

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Review of
Allington Court Care Home
from S J (Resident) published on 6 February 2026 Submitted via Postal Card • Report

Overall Experience

I have lived in Allington Court for over 2 years. I can not fault the care I receive. The home is clean and fun. I have excellent care, the staff are lovely and caring.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeThank you for taking the time to leave this lovely review. We are so pleased that you are happy with the care that you are receiving from Allington Court care home. We are proud to have such friendly and caring staff members- it's great to hear this shine through in your experience. Please don't hesitate to reach out if there is anything more that you need.

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Review of
Kilfillan House Care Home
from V S (Friend of Resident) published on 30 January 2026 Submitted via Postal Card • Report

Overall Experience

The ambiance of the place is good. You feel it as you walk in. Plus the staff above all seem kind as well as being efficient.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeWe're so grateful that you've taken the time to share your thoughts. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Please don't hesitate to reach out if there's anything more we can do.

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Review of
Kilfillan House Care Home
from J W (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Kilfillan House Care Home for the last 3 months and is settling in well. The staff are brilliant. They always have a smile and are looking after mum extremely well. The accommodation is very good, mum's bedroom is light and airy, and nicely decorated. The food is of

a very good standard and plenty of it. If anything the portion sizes could be a little smaller as mum struggles to get through some of the meals. However, she thoroughly enjoys the afternoon tea and cakes. I feel very reassured that mum is being very well cared for and I can't thank the team enough. They are amazing!

Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeThank you for your lovely review. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. Your feedback will help us to keep improving the quality of care that we provide.

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Review of
Kilfillan House Care Home
from Hazel M (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

My mum moved into Kilfillan House for respite care in June 2025 while we searched for somewhere permanent nearby. She had lived independently and then with me, but needed more daily support. We tried another care home, but although it was newer and had more facilities, it felt more like a hotel than

a home Mum could settle in. Kilfillan House immediately stood out for its warm, homely atmosphere and caring staff. Mum has settled in well and I'm always reassured knowing she is being looked after by a dedicated team. I'm particularly impressed by how they've encouraged Mum, who is quite shy, to join in with activities, helping her feel comfortable and included. My visits are always positive, and I appreciate being welcomed in too. I would certainly recommend Kilfillan House to anyone looking for a true 'home' for their loved one.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care HomeThank you for your lovely review. We are happy to hear both you and your Mum now feel like a part of our Kilfillan House family. Thank you again for choosing us for your Mum's care.

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Review of
Erskine Hall Care Home
from Stephen H (Son of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

My Mum made the decision herself that she wanted to move from sheltered accommodation into a residential care home. She didn't have dementia or Alzheimer's or a terminal illness, she was just a very frail old lady vulnerable to falling over.
She moved into Erskine Hall in September 2024 at the age

of 99. She celebrated her 100th birthday and her 101st but sadly she died in October 2025 very peacefully whilst taking a morning nap simply from frailty of old age.
From the moment of her arrival, Mum was very happy living in Erskine Hall. She knew her life was moving towards its end but she accepted every new day as it came. She loved all the staff who looked after her and took care of her. She knew that everybody had their part to play be they a cleaner or a nurse; a cook or a receptionist.
As her son, I never once had any complaints either about the care provided to my Mum or the overall service. Both were outstanding and greatly exceeded my expectations. Absolutely wonderful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care HomeThank you for taking the time to leave us your lovely review. We are so sorry for your loss but hope it is reassuring for you knowing that your Mum received the best possible care in her final years. Thank you again for your kind words.

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Review of
Allington Court Care Home
from D H (Husband of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Overall the residents are well looked after. Any concerns are usually dealt with.The staff are friendly and efficient and feel part of the family. The room is small and cramped especially with equipment, wheelchair etc.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeThank you for taking the time to leave your review. We are pleased to hear that you find the staff so welcoming and that you feel a part of our community at Allington Court- that is exactly what we stive for. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review of
Kilfillan House Care Home
from Sheila R (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has settled in well and seems happy. I prefer it if she is with the other residents in the lounge even if she is sleepy. It's great that she is encouraged to take part in games etc. I am very happy with Kilfillan, it's very homely and comfortable, and the majority of the staff are excellent. I would

highly recommend Kilfillan.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeThank you for your feedback. It is wonderful to hear that your mother has settled in comfortably with us. It's lovely to know that your loved one has been enjoying the activities and events at the home. Keeping our residents engaged and happy is one of our top priorities. We are looking forward to welcoming you back to the home again.

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Review of
Erskine Hall Care Home
from J J (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

Both my parents are residents at Erskine Hall, and sadly both have dementia.
My mother has been a resident since November 23, and my father since April 25.
My parents both have excellent day to day care, compassion and respect.
I know their best interests and overall well being are a priority

for the staff.
Earlier this year my father's health declined and made it unsafe for him to continue living independently. I arranged for him to join my mother at the nursing home. The staff made this transition from his home to Erskine Hall quite seamless, which helped everyone involved enormously.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Erskine Hall Care HomeThank you for your kind words about Erskine Hall. We are happy to have been able to help with during such a difficult time. Keeping families connected and together is one of our top priorities, as well as providing excellent care to our residents. We look forward to continuing to provide both of your parents with the best level of care.

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Review of
Kilfillan House Care Home
from Louis G (Respite Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

My dad stayed at Kilfillan House for a short two week period to allow my mum some much needed respite, and we couldn't have asked for a more caring and compassionate environment.
From the moment he arrived, the staff were incredibly kind, thoughtful, and attentive, providing an outstanding level of

care. The home itself felt warm and welcoming, with a lovely atmosphere for both residents and visitors, and the food was varied and clearly prepared with care. Despite only being there for a short time, my dad formed genuine connections with the staff. When it was time to leave, he became very emotional, as everyone came to say goodbye and made him feel so valued and cared for. We are really grateful to the team at Kilfillan House and would wholeheartedly recommend it to anyone looking for compassionate, high quality care. We would not hesitate for a moment to bring my dad back should the need arise.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeThank you for your lovely review. We are delighted to hear that your father enjoyed his stay with us at Kilfillan House. Our staff will be so pleased to read your review- they go above and beyond to make every resident feel special and well cared for. Thank you for recognising the care and dedication that goes into making Kilfillan house into a home. We would be glad to welcome you and your loved ones back should you need to use our respite services again in the future.

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Review of
Brunswick Court Care Home
from M B (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

The vast majority of staff, from front desk, nurses, carers & domestic, go above & beyond their job descriptions. This is needed as their simply aren't enough, especially carers and dedicated activity staff. Too often I've seen residents left alone in lounges or in the activity room because here are

not, no matter who says differently, enough to cover when either everyday tasks are being performed or a resident is in need of help elsewhere. I'm also concerned staff are not paid sick leave as this only encourages illnesses to be brought into the home leaving all residents at risk.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brunswick Court Care HomeThank you for your feedback. We are pleased to hear that you have found the staff at Brunswick Court to be attentive and to go above and beyond. We are working hard to address the issues you have brought to our attention. We are currently in the process of hiring another activities coordinator to ensure that residents are always engaged. We would also like to ensure you that we have a new sickness policy in place so that our staff members can take the time they need to recover in case of illness. We have passed on your feedback to the home's manager, and we will use it to continuously improve our service. Please reach out if there is anything more you need.

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Review of
Brunswick Court Care Home
from P L (Resident) published on 16 January 2026 Submitted via Postal Card • Report

Overall Experience

Enjoyed xmas sing song with my son & other members of staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Brunswick Court Care HomeThank you for your feedback. We are delighted to hear that you enjoyed the festivities at Brunswick Court. Our activities staff work very hard to make sure that every resident is engaged. We look forward to welcoming you back to our home again.

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Review of
Allington Court Care Home
from Ange T (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

Again a big praise for allingtons xmas party... the food was amazing .. entertainment brill as always.. the staff go all out and lots hard work involved to make it special for residents as well as families... always made to feel welcome... brilliant care home with happy residents. Would highly

recommend .

Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeThank you for your kind words. We are so pleased to hear that you enjoyed the Christmas party at Allington Court. Indeed, the staff go to tremendous efforts to make every resident feel special. We look forward to seeing you again.

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Care Homes Owned by Bupa Care Homes in Hertfordshire

Bupa Care Homes Locations in Hertfordshire (7)

Bupa Care Homes Reviews in Hertfordshire (743)

Allington Court Care Home

Tenterden House Care Home

Field House Care Home

Allington Court Care Home

Field House Care Home

Premier Court Care Home

Allington Court Care Home

Kilfillan House Care Home

Allington Court Care Home

Kilfillan House Care Home

Kilfillan House Care Home

Kilfillan House Care Home

Erskine Hall Care Home

Allington Court Care Home

Kilfillan House Care Home

Erskine Hall Care Home

Kilfillan House Care Home

Brunswick Court Care Home

Brunswick Court Care Home

Allington Court Care Home

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