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Care Homes Owned by Bupa Care Homes in Hertfordshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Hertfordshire

Only the locations & reviews in Hertfordshire for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10723 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Hertfordshire (6)

 - Browse 6 Care Homes owned by Bupa Care Homes in Hertfordshire
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Tenterden House Care Home
Lye Lane, Bricket Wood, St Albans AL2 3TN 
9.8 86 reviews
Tenterden House Care Home, St Albans, Hertfordshire
"From beginning to end the staff have been professional, courteous, helpful and supportive to both me and my mother. At no time were we made…"   Read all 86 reviews
  • from £1,195 / week
  • 40 Rooms
Location Type Care Home

Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Erskine Hall Care Home
Watford Road, Northwood HA6 3PA 
9.8 102 reviews
Erskine Hall Care Home, Northwood, Hertfordshire
"My Mum made the decision herself that she wanted to move from sheltered accommodation into a residential care home. She didn't have…"   Read all 102 reviews
  • from £1,415 / week
  • 74 Rooms
Location Type Care Home

Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Premier Court Care Home
Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH 
9.8 113 reviews
Premier Court Care Home, Bishop's Stortford, Hertfordshire
"My mother has been a resident at Premier Court for just over a year. In that time, we have found the nursing care to be excellent. The…"   Read all 113 reviews
  • from £1,215 / week
  • 59 Rooms
Location Type Care Home

Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care. They’re here when you and your loved ones need ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Allington Court Care Home
Lye Lane, Bricket Wood, St Albans AL2 3TN 
9.7 110 reviews
Allington Court Care Home, St Albans, Hertfordshire
"My room is always lovely and clean and smells nice and fresh. Toilet is lovely and clean. I enjoy my food is lovely and nice. Care staff…"   Read all 110 reviews
  • from £1,415 / week
  • 44 Rooms
Location Type Care Home

Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Kilfillan House Care Home
Graemesdyke Road, Berkhamsted HP4 3LZ 
9.6 89 reviews
Kilfillan House Care Home, Berkhamsted, Hertfordshire
"My mum went into the care home for four weeks of respite; during this time her health improved immensely. All the staff were amazing and my…"   Read all 89 reviews
  • from £1,310 / week
  • 30 Rooms
Location Type Care Home

Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Located in a pleasant residential area not far ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Brunswick Court Care Home
62 Stratford Road, Watford WD17 4JB 
9.3 135 reviews
Brunswick Court Care Home, Watford, Hertfordshire
"All the staff are pleasant & try to carry out any request for help. They are obviously busy but endeavour to help whenever they can. I…"   Read all 135 reviews
  • from £1,195 / week
  • 90 Rooms
Location Type Care Home

Brunswick Court welcomes nursing, residential and dementia stays, convalescence, palliative, and respite care. It can also provide care for people living with Parkinson's or Huntington's. Residents ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Bupa Care Homes Reviews in Hertfordshire (635)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.649) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Allington Court Care Home

from J D (Resident) published on 22 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My room is always lovely and clean and smells nice and fresh. Toilet is lovely and clean. I enjoy my food is lovely and nice.
Care staff are really lovely.
Reply from Fran Donno, Customer Service Adviser at Allington Court Care HomeWe appreciate you sharing your experience with our home. We are so pleased to hear that you are enjoying your stay at Allington Court Care Home. It is wonderful to hear that you are impressed with the care provided, the meals provided and the clean environment. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Premier Court Care Home

from S L (Daughter of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Premier Court for just over a year. In that time, we have found the nursing care to be excellent. The carers are very friendly and work well together, and go beyond just basic nursing care. The nurses are responsive and proactive, coupled with the doctor's visits every
week, means they are quickly reacting to any illnesses or issues.
Last month, Mum, along with most of the home, came down with a cough. Her oxygen levels dropped, the nurse carried out hourly checks, and the doctor was called. This was a worrying time, but I was comforted by the staff who shared the same worries. The home felt like a family.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care HomeThank you for your lovely review. We are very happy to hear you feel at ease with your Mum in our care at Premier Court. It is so lovely to hear the way you describe the staff as friendly and going above and beyond. Thank you again for your kind words.
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Review of

Kilfillan House Care Home

from Steve S (Son of Resident) published on 7 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into the care home for four weeks of respite; during this time her health improved immensely. All the staff were amazing and my family cannot thank them enough. I would certainly recommend this facility.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeThank you for taking the time to leave this lovely review. We are so pleased to hear how well your mother settled in for her respite stay and subsequently, how well she recovered. This is truly a testament to our team who are so dedicated and caring.
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Review of

Premier Court Care Home

from Darayus W (Son of Resident) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Premier Court for 2-and-a-half years. The care provided has been excellent. Staff are friendly, capable and very patient.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Premier Court Care HomeThank you for taking the time to leave your lovely review of Premier Court care home. We are delighted to hear how well your mother is doing. This is truly a testament to the staff and the high level of care they provide every day. Thank you for choosing us for your mother's stay.
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Review of

Premier Court Care Home

from Tina M (Daughter of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Premier Court for two years now and is very happy. She is exceptionally well cared for. the staff are all attentive, friendly and kind. Not only is the care for my mother fantastic but they also treat me extremely well. I'm greeted like a friend by all staff, I'm kept very
well informed on all aspects of my mother's wellbeing.
Both my mother and my family are very pleased with the care in this home, I would not wish her to be anywhere else.
Reply from Fran Donno, Customer Service Adviser at Premier Court Care HomeWe appreciate you sharing your experience with our home. We are pleased to hear that your Mother is happy and that she is cared for well at Premier Court Care Home. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Brunswick Court Care Home

from Sue W (Niece of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I fail to understand how this home has any stars!
I feel my uncle and the family were very let down - he was taken to hospital and we were not notified for 13 hours. He passed away in hospital and the home were unaware as they didn't contact the hospital for an update.
Reply from Fran Donno, Customer Service Adviser at Brunswick Court Care HomeThank you for your feedback. We are saddened to hear of your loss and send our condolences. We're also disappointed to read your comments, this isn't representative of our usual standards of care. The welfare of our residents is a priority across our homes. We can't discuss specific cases or personal details here, but please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.
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Review of

Brunswick Court Care Home

from L D (Wife of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Valentines raffle.
Lots of prizes for staff and residents.
Friendly and fun.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care HomeThank you for your feedback. We are happy to hear you found the Valentines event to be good fun. Our lifestyle and wellbeing advisers always strive to provide activities everyone will enjoy.
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Review of

Kilfillan House Care Home

from D B (Son of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my mother was only with you for a relatively short period before her passing, the care she received at Kilfillan House was outstanding. There is a real community feel to Kilfillan House. The staff clearly enjoy what they do to the benefit of all residents. The food is excellent and the activities
programme is second to none. I will miss visiting! Thank you again.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care HomeWe really appreciate you taking the time to leave your review. It is lovely to hear the way you describe our provision as outstanding. We hope that you are able to find comfort in knowing that your Mother received the very best of care in her final days.
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Review of

Allington Court Care Home

from N H (Brother of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the care my sister received a Allington Court the staff are always so welcoming and go out of their way to help. Since my sister come to live at this home she was unsociable and not wanting to talk to anyone. I must praise the activity staff for their determination and support my sister
has completely change she enjoys daily activities whenever I visit her she always looks busy doing her favourite hobby knitting. The food looks great and happy to see her in the dinning room with other residents. I feel much more relaxed to know how well she is. The home is clean, and the care staff are amazing. I would highly recommend this home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeWe're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your sister has settled in comfortably with us. We're delighted that she has found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. We're thrilled to hear you've enjoyed the food at Allington Court. Our kitchen team puts so much care into preparing fresh meals every day. We're looking forward to creating many more happy memories with you and your family.
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Review of

Tenterden House Care Home

from Dawn S (Daughter of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From beginning to end the staff have been professional, courteous, helpful and supportive to both me and my mother. At no time were we made to feel a nuisance. The activities were appropriate and inclusive. My only mark down was the room, to good and this just because the room was not ensuite and a
commode was in the room.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Tenterden House Care HomeThank you for taking the time to leave your review. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. It's lovely to know that your mother has been enjoying the activities and events at the home. Keeping our residents engaged and happy is one of our top priorities. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Allington Court Care Home

from M H (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Allington Court is a wonderful care home. My father has been here for over a year now, and I feel confident that he is well looked after. His room is always clean when I visit, and he always appears well looked after. The HCAs and other members of staff are always so lovely and treat him with care and
dignity, and they are always so welcoming to myself and others whenever we visit. Thank you to all of the nurses, HCAs and staff who work here. I appreciate you all.
Reply from Fran Donno, Customer Service Adviser at Allington Court Care HomeWe're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your Father has settled in comfortably with us. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're committed to continuing to support you and your family in every way we can.
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Review of

Premier Court Care Home

from Clare C (Sister of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my brother Steve was taken into hospital for a chest infection, the staff there were amazed at how well his skin was - no sign of any problems at all, and they asked me which home he was in as they said it was unusual for someone to be so well looked after! We are so happy with all the care Steve
is given at Premier Court.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Premier Court Care HomeThank you for taking the time to leave your comments. We are so pleased to hear that the level of care provided at Premier Court has impressed you and the staff at the hospital. Our staff work very hard to make sure every resident is well looked after. Please don't hesitate to reach out if you need anything else.
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Review of

Allington Court Care Home

from P C (Son-in-law of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father in law is very contented. He enjoys activities in the mornings and the entertainment organised, especially the singing.
He loves the food with various options and has eaten foods never had before.
Christmas is a favourite time for him, he enjoyed the decorations and the ease of being organised
for me to collect him on Christmas day to spend with family. Well done to all those who care.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeThank you for your kind words. It is a delight to hear how content your father-in-law has been in our care. It's great to hear how much he enjoys the food and activities at Allington Court too! We are looking forward to making many more happy memories with you and your loved one.
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Review of

Kilfillan House Care Home

from Kim H (Daughter of Resident) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kilfillan House Care Home is without doubt (judged on previous care home experiences!) Exactly that. The care kindness, humour and above all the dignity that is shown to my father is exemplary. We cannot thank the wonderful staff enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is well cared for.
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Review of

Allington Court Care Home

from S J (Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived in Allington Court for over 2 years. I can not fault the care I receive. The home is clean and fun. I have excellent care, the staff are lovely and caring.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeThank you for taking the time to leave this lovely review. We are so pleased that you are happy with the care that you are receiving from Allington Court care home. We are proud to have such friendly and caring staff members- it's great to hear this shine through in your experience. Please don't hesitate to reach out if there is anything more that you need.
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Review of

Kilfillan House Care Home

from V S (Friend of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ambiance of the place is good. You feel it as you walk in. Plus the staff above all seem kind as well as being efficient.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeWe're so grateful that you've taken the time to share your thoughts. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Kilfillan House Care Home

from J W (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Kilfillan House Care Home for the last 3 months and is settling in well. The staff are brilliant. They always have a smile and are looking after mum extremely well. The accommodation is very good, mum's bedroom is light and airy, and nicely decorated. The food is of
a very good standard and plenty of it. If anything the portion sizes could be a little smaller as mum struggles to get through some of the meals. However, she thoroughly enjoys the afternoon tea and cakes. I feel very reassured that mum is being very well cared for and I can't thank the team enough. They are amazing!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeThank you for your lovely review. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. Your feedback will help us to keep improving the quality of care that we provide.
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Review of

Kilfillan House Care Home

from Hazel M (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum moved into Kilfillan House for respite care in June 2025 while we searched for somewhere permanent nearby. She had lived independently and then with me, but needed more daily support. We tried another care home, but although it was newer and had more facilities, it felt more like a hotel than
a home Mum could settle in. Kilfillan House immediately stood out for its warm, homely atmosphere and caring staff. Mum has settled in well and I'm always reassured knowing she is being looked after by a dedicated team. I'm particularly impressed by how they've encouraged Mum, who is quite shy, to join in with activities, helping her feel comfortable and included. My visits are always positive, and I appreciate being welcomed in too. I would certainly recommend Kilfillan House to anyone looking for a true 'home' for their loved one.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care HomeThank you for your lovely review. We are happy to hear both you and your Mum now feel like a part of our Kilfillan House family. Thank you again for choosing us for your Mum's care.
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Review of

Erskine Hall Care Home

from Stephen H (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum made the decision herself that she wanted to move from sheltered accommodation into a residential care home. She didn't have dementia or Alzheimer's or a terminal illness, she was just a very frail old lady vulnerable to falling over.
She moved into Erskine Hall in September 2024 at the age
of 99. She celebrated her 100th birthday and her 101st but sadly she died in October 2025 very peacefully whilst taking a morning nap simply from frailty of old age.
From the moment of her arrival, Mum was very happy living in Erskine Hall. She knew her life was moving towards its end but she accepted every new day as it came. She loved all the staff who looked after her and took care of her. She knew that everybody had their part to play be they a cleaner or a nurse; a cook or a receptionist.
As her son, I never once had any complaints either about the care provided to my Mum or the overall service. Both were outstanding and greatly exceeded my expectations. Absolutely wonderful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care HomeThank you for taking the time to leave us your lovely review. We are so sorry for your loss but hope it is reassuring for you knowing that your Mum received the best possible care in her final years. Thank you again for your kind words.
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Review of

Allington Court Care Home

from D H (Husband of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the residents are well looked after. Any concerns are usually dealt with.The staff are friendly and efficient and feel part of the family. The room is small and cramped especially with equipment, wheelchair etc.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Allington Court Care HomeThank you for taking the time to leave your review. We are pleased to hear that you find the staff so welcoming and that you feel a part of our community at Allington Court- that is exactly what we stive for. We will discuss your feedback with the home's manager to help them continually improve their service.
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Awards / Recognitions (9)

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