Premier Court Care Home

Thank you all.

The level of care extended to both my parents who were residents at Premier Court was extremely good. The Carers treated them with respect and took time to engage with them often when they had a very busy schedule with many other residents to care for. The Admin team were excellent. Nothing was too much trouble. The entertainment team worked extremely hard to provide a variety of entertainment activities. Well done Premier Court

Reception staff are so welcoming.

We'd like to thank the whole Premier Court Team for all the brilliant care you have shown to Mum and to us before, during and after her stay. You have been efficient, effective and caring throughout - thank you.

Last month, Mum, along with most of the home, came down with a cough. Her oxygen levels dropped, the nurse carried out hourly checks, and the doctor was called. This was a worrying time, but I was comforted by the staff who shared the same worries. The home felt like a family.

My mother has been at Premier Court for 2-and-a-half years. The care provided has been excellent. Staff are friendly, capable and very patient.

Both my mother and my family are very pleased with the care in this home, I would not wish her to be anywhere else.

When my brother Steve was taken into hospital for a chest infection, the staff there were amazed at how well his skin was - no sign of any problems at all, and they asked me which home he was in as they said it was unusual for someone to be so well looked after! We are so happy with all the care Steve is given at Premier Court.

A lovely, welcoming home which is available for visits any time. My mum is treated with dignity and care by all the staff. The food is first class with a great choice. The entertainment is regular and varied. I would thoroughly recommend this care home.

My father spent several weeks at Premier Court, during which time I felt he was well cared for and treated with kindness, dignity and respect. The carers I met were cheerful, polite, helpful and caring, often going out of their way to help. There was always a friendly welcome at Reception and the management and admin staff were extremely helpful, efficient, professional and knowledgeable. They responded quickly to all correspondence and nothing was ever too much trouble. Premier Court has a nice homely feel about it. The layout makes it easy to find your way around and also meant that there was regularly someone passing my father's room and checking on him, so he never felt isolated. While Premier Court may not have some of the fancy facilities offered by newer homes, this is more than made up for by the quality of care and staff professionalism which, in my opinion, is far more important. Whenever I visited, I always left feeling reassured that my father was in good care.

Keep up the good work!

I have just stayed in Premier Court after an operation. Prior to this I have been a volunteer there. I cannot praise the home and staff highly enough. I was treated with such kindness and help. Nothing was too much trouble and the atmosphere between all the staff was just lovely. They were all so willing, friendly and that helps to make this home so very special. We are very fortunate to have this home in Bishops Stortford!

My respite stay at Premier Court was thoroughly enjoyable. The staff were welcoming and very professional. There was a choice of food and plenty of it. A room where you could make your own cup of tea, but the tea trolley seem to arrive when you most needed it. There were activities for both the brain and body. You weren't forced to do anything but all the organised activities were well thought out and fun to take part in. Entertainers came in and sang songs which my age group would remember. The residents were so friendly and all had interesting stories of their lives to tell. As I live alone I miss them all.

I was quite nervous as the time approached to enter the care home. However, I was soon welcomed and put at ease. All staff were extremely kind, polite, helpful and friendly. Everything was excellent and I would not hesitate if I needed their help and support in future. Thank you to all staff involved with my care.

We cannot have asked for better care for my mother. Staff have been excellent for the short time she has in the home. She seems very happy and comfortable and we cannot ask for any more.

I am always very impressed at the care given to my resident friend & all other residents who I see at the home whilst visiting. My friend's hair is always shining & clean & she is always well dressed & comfortable.

My mother has been at this care home since 2020 as such my review relates to a 5 year period during which I couldn't fault anything. The staff are friendly, professional and caring - thank you so very much for taking care of my mother so very very well!

Dad continues to be well cared for by familiar staff who know him well. He is treated with respect and kindness always. Communication with me from the care team is always good and they make time to answer my questions

My only negative would be the amount of time it seems to take BUPA to enrol new staff and getting in and out of the home when visiting at the weekend and after office hours during the week. Come on BUPA I'm sure you can do something about this which would benefit everyone!!

Staff are friendly and they look after the needs of my father in law in a sympathetic manner. He feels well cared for and has plenty of things to do during the week although there could ne more at the weened. Sometimes we have to a=wait several minutes to be let in if we visit after 5pm.