Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH

Premier Court Care Home, Bishop's Stortford, Hertfordshire
Premier Court Care Home, Bishop's Stortford, Hertfordshire
Premier Court Care Home, Bishop's Stortford, Hertfordshire

Premier Court provides a full range of residential care, including nursing, convalescence, palliative and respite care. It also offers care for those with Parkinson’s disease.

A modern, purpose-built home, Premier Court has comfortable en-suite, single bedrooms and attractive décor. All rooms have views across the safe, private garden. The home features well-furnished lounge areas where residents can relax, socialise and watch television and there is also an onsite hair salon.

The menu is tasty, varied and seasonal and all meals are prepared with fresh ingredients. Individual dietary requirements are catered for and residents can choose to eat in their bedrooms or the dining room.

A full activities programme includes arts and crafts, movement to music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy pub lunches, outings to garden centres, and shopping trips.

Group: Bupa Care Homes

Person in charge: Carol Doherty (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Italian, Polish, Tagalog

Single Rooms: 59

Rooms with ensuite WC: 59

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Premier Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Premier Court Care Home has a Review Score of 8 (7.982)

The Review Score of 8 (maximum of 10) for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Premier Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.563 for Premier Court Care Home is calculated as follows: ( (122 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 190 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.419 Points relating to the number of positive Reviews for Premier Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.8 Target = 0.169

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Premier Court Care Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Premier Court Care Home

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Grandson of Resident/Service User
    1
  • more

I had to complete this review to express my sincere thanks and heartfelt gratitude for the most fantastic care and attention my mother received whilst at Premier Court. Every member of your team was exceptional; senior nurses, carers, maintenance and cleaning. Everything possible was done to make my mother's last days as comfortable as possible.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at Premier Court Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely review. I am so pleased that you are impressed with the care Premier Court and their staff. Thank you again for your kind feedback, we really appreciate it. The Bupa Customer Care Team.

My mum suffered from dementia and was in the final stage. The staff at Premier Court could not have been nicer, kinder or more helpful to my Mum and indeed my Dad and all the family. Mum was very well and professionally looked after which put us all at ease and made her passing a serene affair. My father noticeably relaxed due to the care and attention both were receiving. All I can say is thank you.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Premier Court Care Home responded to this review on 19 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have thoroughly enjoyed my stay. Food excellent and the staff are very pleasant and helpful.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Premier Court Care Home responded to this review on 16 Aug 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother is very happy in the home. she is very comfortable and feels safe and cared for. The staff are lovely, very warm and kind. They always have time for her. They will just stop and chat. In her own home she was lonely, here she has lots of friends who really care about her. She enjoys her meals, she loves the activities and more than anything she loves her baths which she couldn't safely have in her own home. Indeed all her needs are catered for. I know that her tablets will be given on time and that she is safe, well cared for and loved.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Premier Court Care Home responded to this review on 26 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I'm finding it hard to describe my experience over the past 15 days. I can truly say, faultless is the only word comes to mind. From all the staff nothing has been offered but genuine care, attention and above all utmost friendliness. A Big Thank You.

How likely would you be to recommend Premier Court Care Home? Likely

Average Rating: 

 4.9 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Premier Court Care Home responded to this review on 25 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent care and attention taken at all times, the staff are all extremely helpful and kind.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Premier Court Care Home responded to this review on 08 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My Mum was a resident at Premier Court for the last few days of her life. The staff should be congratulated as they have created a team that that has a real family feel about it. They not only treated my Mum with care and dignity but also the whole family who were made so welcome when we visited - nothing was too much trouble.
It was so comforting to know that Mum was well cared for and was happy in her last days and for her to pass away in a place that felt like our own home is a feeling that one can not describe.
Myself my wife and all the family's heartfelt thanks to you all for all the care and compassion you shared with Mum.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice room, good food, plenty of activities during the week (am and pm). Well cared for but have a problem getting them to put her in a certain 'chair', changing her four times a day (as at home) and getting her to drink plenty of water. She has been coming here for two weeks every two months for about two years now and I think they are finally getting the above message. I would recommend these premises and will continue to come here for as long as possible.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Care and consideration given to my mother during her last days was excellent. The team had looked after her in her last hours cannot receive enough praise. The person in charge needs special thanks. He looked after my father and I on our arrival and visited us frequently and made my mother comfortable. Three members of staff were with us when I pressed the emergency button and all were kind and sympathetic towards us. My father is 92 and was married to my mother for 68 years so the kindness towards us was much appreciated.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was a resident at Premier Court for the last two months of his life. He was well cared for. I was anxious for him to be comfortable particularly at the end. The hospice nurse and Premier Court nurses and GP worked together to ensure everything was in place for him when it was needed. He was able to stay at Premier Court right to the end which was perfect he died comfortable and in peace.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very warm and friendly across all members of staff, feel like a family and have taken you under their wing to care for you in their home. Plenty of activities going on everyday. Everything happens in a timely manor. Good food, no job is too big or small.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Lovely home everybody is very caring from the manager, nurses and carers, the activities manager and all the other staff.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband became bed bound last December and needs 24 hours care. He is quite comfortable in his room and has been cared for by all the staff.

How likely would you be to recommend Premier Court Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Happy and helpful staff. Carol the home manager and her team are always willing to help, they support both residents and their relatives, and you are always greeted with a smile and nothing is to much trouble.

With on site hairdresser, several lounges and daily activities and a fabulous peaceful setting, it covers most needs.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

For me, the daughter, it seemed the nicest place for my mum to go to whilst we went away. It was a very friendly, happy, clean home. I would not hesitate to recommend this home or to bring mum here again.

How likely would you be to recommend Premier Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My gran arrived at Premier Court in July 2015 and has received excellent care and support in her time there. The home is kept in very good condition, very clean and bright and the staff are all bubbly and always happy to help.

How likely would you be to recommend Premier Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Premier Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Premier Court Care Home