Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential care, including nursing, convalescence, palliative and respite care. It also offers care for those with Parkinson’s disease.
A modern, purpose-built home, Premier Court has comfortable ensuite, single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy. The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.
Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.
There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.
Group: Bupa Care Homes
Person in charge: Carol Doherty (General Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): French, Italian, Polish, Tagalog
Single Rooms: 59
Rooms with ensuite WC: 59
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Close to Local shops • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Premier Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Premier Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.54 for Premier Court Care Home is calculated as follows: ( (134 Excellents x 5) + (61 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 213 Ratings = 4.54
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.419 Points relating to the number of positive Reviews for Premier Court Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.8 Target = 0.169
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Premier Court Care Home has a Review Score of 8 (7.959) from 18 Reviews
Review submitted from a Postal Card by A S (Daughter of Resident) on Wednesday 9 May 2018. Relates to April 2018.
Fantastic care and lovely, warm, friendly staff.
Rooms are small, would be good to have slightly larger ones for residents with more mobility.
My mother says the food is not very good and doesn't always look great.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Gabriella Mills, Customer Adviser at Premier Court Care Home responded to this review on 14 May 2018:
Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We are disappointed to hear that the food offered is not satisfactory and will take on board your comment about the rooms. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Jacqueline A (Daughter of Resident) on Tuesday 1 May 2018. Relates to April 2018.
We have found our mother has been cared for very well. All queries have been answered and all the family have been very pleased with her care.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Natalie Krisman, Customer Service Advisor at Premier Court Care Home responded to this review on 10 May 2018:
I'm pleased to hear that your mother has been well cared for. Thank you for your review.
Review submitted from a Postal Card by Andrew W (Son of Resident) on Monday 24 April 2017. Relates to April 2017.
I had to complete this review to express my sincere thanks and heartfelt gratitude for the most fantastic care and attention my mother received whilst at Premier Court. Every member of your team was exceptional; senior nurses, carers, maintenance and cleaning. Everything possible was done to make my mother's last days as comfortable as possible.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Emily Wilson, Customer Service Administrator at Premier Court Care Home responded to this review on 26 Apr 2017:
Thank you for your lovely review. I am so pleased that you are impressed with the care Premier Court and their staff. Thank you again for your kind feedback, we really appreciate it. The Bupa Customer Care Team.
Review submitted from a Postal Card by Steve K (Son of Resident) on Wednesday 18 January 2017. Relates to December 2016.
My mum suffered from dementia and was in the final stage. The staff at Premier Court could not have been nicer, kinder or more helpful to my Mum and indeed my Dad and all the family. Mum was very well and professionally looked after which put us all at ease and made her passing a serene affair. My father noticeably relaxed due to the care and attention both were receiving. All I can say is thank you.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Premier Court Care Home responded to this review on 19 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Jean G (Resident) on Monday 15 August 2016. Relates to August 2016.
I have thoroughly enjoyed my stay. Food excellent and the staff are very pleasant and helpful.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Premier Court Care Home responded to this review on 16 Aug 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Angela D (Daughter of Resident) on Tuesday 26 July 2016. Relates to July 2016.
My mother is very happy in the home. she is very comfortable and feels safe and cared for. The staff are lovely, very warm and kind. They always have time for her. They will just stop and chat. In her own home she was lonely, here she has lots of friends who really care about her. She enjoys her meals, she loves the activities and more than anything she loves her baths which she couldn't safely have in her own home. Indeed all her needs are catered for. I know that her tablets will be given on time and that she is safe, well cared for and loved.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lydia Waller, Customer Service Administrator at Premier Court Care Home responded to this review on 26 Jul 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Patricia (Resident) on Tuesday 24 May 2016. Relates to May 2016.
I'm finding it hard to describe my experience over the past 15 days. I can truly say, faultless is the only word comes to mind. From all the staff nothing has been offered but genuine care, attention and above all utmost friendliness. A Big Thank You.
How likely would you be to recommend Premier Court Care Home? Likely
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Premier Court Care Home responded to this review on 25 May 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Ali (Daughter of Resident) on Thursday 21 April 2016. Relates to April 2016.
Excellent care and attention taken at all times, the staff are all extremely helpful and kind.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lydia Waller, Customer Service Administrator at Premier Court Care Home responded to this review on 08 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Website Submission by Paul T (Son of Resident) on Wednesday 3 February 2016. Relates to February 2016.
My Mum was a resident at Premier Court for the last few days of her life. The staff should be congratulated as they have created a team that that has a real family feel about it. They not only treated my Mum with care and dignity but also the whole family who were made so welcome when we visited - nothing was too much trouble.
It was so comforting to know that Mum was well cared for and was happy in her last days and for her to pass away in a place that felt like our own home is a feeling that one can not describe.
Myself my wife and all the family's heartfelt thanks to you all for all the care and compassion you shared with Mum.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Turps (Daughter of Resident) on Sunday 31 January 2016. Relates to January 2016.
Very nice room, good food, plenty of activities during the week (am and pm). Well cared for but have a problem getting them to put her in a certain 'chair', changing her four times a day (as at home) and getting her to drink plenty of water. She has been coming here for two weeks every two months for about two years now and I think they are finally getting the above message. I would recommend these premises and will continue to come here for as long as possible.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Patricia O (Daughter of Resident) on Thursday 10 December 2015. Relates to November 2015.
Care and consideration given to my mother during her last days was excellent. The team had looked after her in her last hours cannot receive enough praise. The person in charge needs special thanks. He looked after my father and I on our arrival and visited us frequently and made my mother comfortable. Three members of staff were with us when I pressed the emergency button and all were kind and sympathetic towards us. My father is 92 and was married to my mother for 68 years so the kindness towards us was much appreciated.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mary F (Daughter of Resident) on Tuesday 24 November 2015. Relates to October 2015.
My dad was a resident at Premier Court for the last two months of his life. He was well cared for. I was anxious for him to be comfortable particularly at the end. The hospice nurse and Premier Court nurses and GP worked together to ensure everything was in place for him when it was needed. He was able to stay at Premier Court right to the end which was perfect he died comfortable and in peace.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Annette T (Resident) on Monday 5 October 2015. Relates to September 2015.
Very warm and friendly across all members of staff, feel like a family and have taken you under their wing to care for you in their home. Plenty of activities going on everyday. Everything happens in a timely manor. Good food, no job is too big or small.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jenny C (Wife of Resident) on Monday 5 October 2015. Relates to September 2015.
Lovely home everybody is very caring from the manager, nurses and carers, the activities manager and all the other staff.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jeanne A (Wife of Resident) on Monday 14 September 2015. Relates to August 2015.
My husband became bed bound last December and needs 24 hours care. He is quite comfortable in his room and has been cared for by all the staff.
How likely would you be to recommend Premier Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Michelle W (Niece of Resident) on Tuesday 8 September 2015. Relates to August 2015.
Happy and helpful staff. Carol the home manager and her team are always willing to help, they support both residents and their relatives, and you are always greeted with a smile and nothing is to much trouble.
With on site hairdresser, several lounges and daily activities and a fabulous peaceful setting, it covers most needs.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Lorraine S (Daughter of Resident) on Friday 4 September 2015. Relates to August 2015.
For me, the daughter, it seemed the nicest place for my mum to go to whilst we went away. It was a very friendly, happy, clean home. I would not hesitate to recommend this home or to bring mum here again.
How likely would you be to recommend Premier Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Dan L (Grandson of Resident) on Monday 3 August 2015. Relates to August 2015.
My gran arrived at Premier Court in July 2015 and has received excellent care and support in her time there. The home is kept in very good condition, very clean and bright and the staff are all bubbly and always happy to help.
How likely would you be to recommend Premier Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Premier Court Care Home