Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
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9.8 111 Reviews
  • Premier Court Care Home, Bishop's Stortford
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

A modern, purpose-built home, Premier Court has comfortable ensuite single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy.

The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Premier Court Care Home.
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Care Provided by Premier Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 59 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1165 – £1165
  • Self-Funded Nursing Care: £1400 – £1400
  • RESPITE Self-Funded Residential Care: £1280 – £1280
  • RESPITE Self-Funded Nursing Care: £1540 – £1540

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Premier Court Care Home to find out the exact price for your requirements.

Contact Premier Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Premier Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jade Shaw (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • If you’re driving, simply follow the route to Thorley and you should start to see yellow signs for the home. You’ll need the postcode CM23 4BH for your sat nav. You can also catch a train to and from Central London from Bishop’s Stortford station.

Parking

  • On-site parking available.

Premier Court Care Home Reviews (111)

9.8

Premier Court Care Home has a Review Score of 9.8 (9.763) out of 10, based on 27 reviews in the last 2 years.
Over all time Premier Court Care Home has 111 reviews.

Overall Experience
  • 84
  • 23
  • 2
  • 2
  • 0
Date Published
  • 111
  • 4
  • 19
  • 27
  • 84
Reviewer Connection to Premier Court Care Home
  • 45
  • 22
  • 6
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  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 111, showing 101-111
Review from Ali (Daughter of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention taken at all times, the staff are all extremely helpful and kind.
Reply from Lydia Waller, Customer Service Administrator at Premier Court Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Turps (Daughter of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice room, good food, plenty of activities during the week (am and pm). Well cared for but have a problem getting them to put her in a certain 'chair', changing her four times a day (as at home) and getting her to drink plenty of water. She has been coming here for two weeks every two months for
about two years now and I think they are finally getting the above message. I would recommend these premises and will continue to come here for as long as possible.
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Review from Paul T (Son of Resident) published on 5 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Premier Court for the last few days of her life. The staff should be congratulated as they have created a team that that has a real family feel about it. They not only treated my Mum with care and dignity but also the whole family who were made so welcome when we visited - nothing
was too much trouble.
It was so comforting to know that Mum was well cared for and was happy in her last days and for her to pass away in a place that felt like our own home is a feeling that one can not describe.
Myself my wife and all the family's heartfelt thanks to you all for all the care and compassion you shared with Mum.
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Review from Patricia O (Daughter of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and consideration given to my mother during her last days was excellent. The team had looked after her in her last hours cannot receive enough praise. The person in charge needs special thanks. He looked after my father and I on our arrival and visited us frequently and made my mother comfortable.
Three members of staff were with us when I pressed the emergency button and all were kind and sympathetic towards us. My father is 92 and was married to my mother for 68 years so the kindness towards us was much appreciated.
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Review from Mary F (Daughter of Resident) published on 26 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident at Premier Court for the last two months of his life. He was well cared for. I was anxious for him to be comfortable particularly at the end. The hospice nurse and Premier Court nurses and GP worked together to ensure everything was in place for him when it was needed. He was
able to stay at Premier Court right to the end which was perfect he died comfortable and in peace.
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Review from Jenny C (Wife of Resident) published on 6 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home everybody is very caring from the manager, nurses and carers, the activities manager and all the other staff.
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Review from Annette T (Resident) published on 6 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and friendly across all members of staff, feel like a family and have taken you under their wing to care for you in their home. Plenty of activities going on everyday. Everything happens in a timely manor. Good food, no job is too big or small.
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Review from Jeanne A (Wife of Resident) published on 15 September 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband became bed bound last December and needs 24 hours care. He is quite comfortable in his room and has been cared for by all the staff.
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Review from Michelle W (Niece of Resident) published on 11 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy and helpful staff. Carol the home manager and her team are always willing to help, they support both residents and their relatives, and you are always greeted with a smile and nothing is to much trouble.


With on site hairdresser, several lounges and daily activities and a fabulous peaceful

setting, it covers most needs.
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Review from Lorraine S (Daughter of Resident) published on 4 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For me, the daughter, it seemed the nicest place for my mum to go to whilst we went away. It was a very friendly, happy, clean home. I would not hesitate to recommend this home or to bring mum here again.
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Review from Dan L (Grandson of Resident) published on 4 August 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My gran arrived at Premier Court in July 2015 and has received excellent care and support in her time there. The home is kept in very good condition, very clean and bright and the staff are all bubbly and always happy to help.
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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Premier Court Care Home is calculated as follows: ( (254 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 321 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Premier Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 27 Jan 2026

Premier Court is surrounded by lovely greenery and local wildlife, the purpose-built home offers a warm welcome to anyone in need of nursing or residential care.

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Awards / Recognitions (7)

Meet the Team (0)

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