Submit a Review for Premier Court Care Home
Thorley Lane East, Thorley, Bishop's Stortford, CM23 4BH
View full details of Premier Court Care HomeLatest Reviews for Premier Court Care Home
16 February 2026
When my brother Steve was taken into hospital for a chest infection, the staff there were amazed at how well his skin was - no sign of any problems at all, and they asked me which home he was in as they said it was unusual for someone to be so well looked after! We are so happy with all the care
Steve is given at Premier Court.
30 December 2025
A lovely, welcoming home which is available for visits any time. My mum is treated with dignity and care by all the staff. The food is first class with a great choice. The entertainment is regular and varied. I would thoroughly recommend this care home.
29 December 2025
My father spent several weeks at Premier Court, during which time I felt he was well cared for and treated with kindness, dignity and respect. The carers I met were cheerful, polite, helpful and caring, often going out of their way to help. There was always a friendly welcome at Reception and the
management and admin staff were extremely helpful, efficient, professional and knowledgeable. They responded quickly to all correspondence and nothing was ever too much trouble. Premier Court has a nice homely feel about it. The layout makes it easy to find your way around and also meant that there was regularly someone passing my father's room and checking on him, so he never felt isolated. While Premier Court may not have some of the fancy facilities offered by newer homes, this is more than made up for by the quality of care and staff professionalism which, in my opinion, is far more important. Whenever I visited, I always left feeling reassured that my father was in good care.
21 August 2025
Very impressed with every aspect of the Premier Court. The facilities, activities and cleanliness all top notch. But mostly the staff who work together very well as a team, every one taking a great pride in their work and truly caring for the residents on a personal level.
Bravo!
Keep up the good
work!
26 June 2025
I have just stayed in Premier Court after an operation. Prior to this I have been a volunteer there. I cannot praise the home and staff highly enough. I was treated with such kindness and help. Nothing was too much trouble and the atmosphere between all the staff was just lovely. They were all so
willing, friendly and that helps to make this home so very special. We are very fortunate to have this home in Bishops Stortford!
17 June 2025
My respite stay at Premier Court was thoroughly enjoyable. The staff were welcoming and very professional. There was a choice of food and plenty of it. A room where you could make your own cup of tea, but the tea trolley seem to arrive when you most needed it. There were activities for both the
brain and body. You weren't forced to do anything but all the organised activities were well thought out and fun to take part in. Entertainers came in and sang songs which my age group would remember. The residents were so friendly and all had interesting stories of their lives to tell. As I live alone I miss them all.
27 March 2025
I was quite nervous as the time approached to enter the care home. However, I was soon welcomed and put at ease. All staff were extremely kind, polite, helpful and friendly. Everything was excellent and I would not hesitate if I needed their help and support in future. Thank you to all staff
involved with my care.
21 March 2025
We cannot have asked for better care for my mother. Staff have been excellent for the short time she has in the home. She seems very happy and comfortable and we cannot ask for any more.
17 March 2025
I am always very impressed at the care given to my resident friend & all other residents who I see at the home whilst visiting. My friend's hair is always shining & clean & she is always well dressed & comfortable.
17 March 2025
My mother has been at this care home since 2020 as such my review relates to a 5 year period during which I couldn't fault anything. The staff are friendly, professional and caring - thank you so very much for taking care of my mother so very very well!
14 March 2025
Dad continues to be well cared for by familiar staff who know him well. He is treated with respect and kindness always. Communication with me from the care team is always good and they make time to answer my questions
13 March 2025
My Mum has been at Premier Court for over 2 years now and couldn't be happier. All the staff are caring and considerate. She enjoys the activities provided and has made some lovey friends.
My only negative would be the amount of time it seems to take BUPA to enrol new staff and getting in and out
of the home when visiting at the weekend and after office hours during the week. Come on BUPA I'm sure you can do something about this which would benefit everyone!!
13 March 2025
Staff are friendly and they look after the needs of my father in law in a sympathetic manner. He feels well cared for and has plenty of things to do during the week although there could ne more at the weened. Sometimes we have to a=wait several minutes to be let in if we visit after 5pm.
12 March 2025
My mother, has been looked after at Premier Court since July 2023. She is 92 years old, frail and has dementia setting in.
The Care she has received has been wonderful. Staff are helpful and patient with her. The atmosphere around the home is friendly and welcoming. Interesting activities and
entertainment are available, even though mum may not always participate! The medical care provided when necessary has been good. She has never been a good eater, but generally enjoys the food and has even put on a few pounds!
11 March 2025
I always feel Dad is being taken care of and the staff know him as a person and not just a resident.
He is treated with respect and consideration at all times.
There are lots of activities put on for the residents to join in with and the Christmas party was a great day, so much effort put into
ensuring everyone had a good time.
11 March 2025
I have found Premier Court Care Home to give excellent care during the 8 years my cousin has been a resident.The staff show great kindness and understanding of her needs and her general health has greatly improved since admission and would recommend this home to anyone needing care
11 March 2025
We have been consistently pleased with the level of care mum receives. The activities are varied and she is always invited and included. Communication is excellent if there's anything wrong with mum and needs tp see a doctor or has a fall
11 March 2025
Both my parents have been in Premier Court for 2.5 years. The carers are kind and considerate and the level of care is extremely good. The Management Team are approachable and act on any issues raised. My only slightly negative comment would be the cleanliness of the rooms and standard of
decoration.
11 March 2025
I am delighted with the high level of care my mum has received. The entire team have been lovely. Mums room is compact but has everything she needs. A few of her own things, armchair, photos etc. have made it her home. Mum isn't one for 'joining in' preferring to stay in her room watching TV.
Mum is quite fussy when it comes to food. The staff have worked hard to accommodate her wishes.
07 November 2024
My Mum has only been in your care for 1 1/2 weeks. What can I say, fantastic! She is not the most sociable person and they fully support her. All of the staff are so lovely.
Her room may be small but it's perfect for her.
Latest Reviews for Premier Court Care Home
16 February 2026
When my brother Steve was taken into hospital for a chest infection, the staff there were amazed at how well his skin was - no sign of any problems at all, and they asked me which home he was in as they said it was unusual for someone to be so well looked after! We are so happy with all the care
Steve is given at Premier Court.
30 December 2025
A lovely, welcoming home which is available for visits any time. My mum is treated with dignity and care by all the staff. The food is first class with a great choice. The entertainment is regular and varied. I would thoroughly recommend this care home.
29 December 2025
My father spent several weeks at Premier Court, during which time I felt he was well cared for and treated with kindness, dignity and respect. The carers I met were cheerful, polite, helpful and caring, often going out of their way to help. There was always a friendly welcome at Reception and the
management and admin staff were extremely helpful, efficient, professional and knowledgeable. They responded quickly to all correspondence and nothing was ever too much trouble. Premier Court has a nice homely feel about it. The layout makes it easy to find your way around and also meant that there was regularly someone passing my father's room and checking on him, so he never felt isolated. While Premier Court may not have some of the fancy facilities offered by newer homes, this is more than made up for by the quality of care and staff professionalism which, in my opinion, is far more important. Whenever I visited, I always left feeling reassured that my father was in good care.
21 August 2025
Very impressed with every aspect of the Premier Court. The facilities, activities and cleanliness all top notch. But mostly the staff who work together very well as a team, every one taking a great pride in their work and truly caring for the residents on a personal level.
Bravo!
Keep up the good
work!
26 June 2025
I have just stayed in Premier Court after an operation. Prior to this I have been a volunteer there. I cannot praise the home and staff highly enough. I was treated with such kindness and help. Nothing was too much trouble and the atmosphere between all the staff was just lovely. They were all so
willing, friendly and that helps to make this home so very special. We are very fortunate to have this home in Bishops Stortford!
17 June 2025
My respite stay at Premier Court was thoroughly enjoyable. The staff were welcoming and very professional. There was a choice of food and plenty of it. A room where you could make your own cup of tea, but the tea trolley seem to arrive when you most needed it. There were activities for both the
brain and body. You weren't forced to do anything but all the organised activities were well thought out and fun to take part in. Entertainers came in and sang songs which my age group would remember. The residents were so friendly and all had interesting stories of their lives to tell. As I live alone I miss them all.
27 March 2025
I was quite nervous as the time approached to enter the care home. However, I was soon welcomed and put at ease. All staff were extremely kind, polite, helpful and friendly. Everything was excellent and I would not hesitate if I needed their help and support in future. Thank you to all staff
involved with my care.
21 March 2025
We cannot have asked for better care for my mother. Staff have been excellent for the short time she has in the home. She seems very happy and comfortable and we cannot ask for any more.
17 March 2025
I am always very impressed at the care given to my resident friend & all other residents who I see at the home whilst visiting. My friend's hair is always shining & clean & she is always well dressed & comfortable.
17 March 2025
My mother has been at this care home since 2020 as such my review relates to a 5 year period during which I couldn't fault anything. The staff are friendly, professional and caring - thank you so very much for taking care of my mother so very very well!
14 March 2025
Dad continues to be well cared for by familiar staff who know him well. He is treated with respect and kindness always. Communication with me from the care team is always good and they make time to answer my questions
13 March 2025
My Mum has been at Premier Court for over 2 years now and couldn't be happier. All the staff are caring and considerate. She enjoys the activities provided and has made some lovey friends.
My only negative would be the amount of time it seems to take BUPA to enrol new staff and getting in and out
of the home when visiting at the weekend and after office hours during the week. Come on BUPA I'm sure you can do something about this which would benefit everyone!!
13 March 2025
Staff are friendly and they look after the needs of my father in law in a sympathetic manner. He feels well cared for and has plenty of things to do during the week although there could ne more at the weened. Sometimes we have to a=wait several minutes to be let in if we visit after 5pm.
12 March 2025
My mother, has been looked after at Premier Court since July 2023. She is 92 years old, frail and has dementia setting in.
The Care she has received has been wonderful. Staff are helpful and patient with her. The atmosphere around the home is friendly and welcoming. Interesting activities and
entertainment are available, even though mum may not always participate! The medical care provided when necessary has been good. She has never been a good eater, but generally enjoys the food and has even put on a few pounds!
11 March 2025
I always feel Dad is being taken care of and the staff know him as a person and not just a resident.
He is treated with respect and consideration at all times.
There are lots of activities put on for the residents to join in with and the Christmas party was a great day, so much effort put into
ensuring everyone had a good time.
11 March 2025
I have found Premier Court Care Home to give excellent care during the 8 years my cousin has been a resident.The staff show great kindness and understanding of her needs and her general health has greatly improved since admission and would recommend this home to anyone needing care
11 March 2025
We have been consistently pleased with the level of care mum receives. The activities are varied and she is always invited and included. Communication is excellent if there's anything wrong with mum and needs tp see a doctor or has a fall
11 March 2025
Both my parents have been in Premier Court for 2.5 years. The carers are kind and considerate and the level of care is extremely good. The Management Team are approachable and act on any issues raised. My only slightly negative comment would be the cleanliness of the rooms and standard of
decoration.
11 March 2025
I am delighted with the high level of care my mum has received. The entire team have been lovely. Mums room is compact but has everything she needs. A few of her own things, armchair, photos etc. have made it her home. Mum isn't one for 'joining in' preferring to stay in her room watching TV.
Mum is quite fussy when it comes to food. The staff have worked hard to accommodate her wishes.
07 November 2024
My Mum has only been in your care for 1 1/2 weeks. What can I say, fantastic! She is not the most sociable person and they fully support her. All of the staff are so lovely.
Her room may be small but it's perfect for her.