Premier Court Care Home

Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
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9.8 115 Reviews
  • Premier Court Care Home, Bishop's Stortford
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

A modern, purpose-built home, Premier Court has comfortable ensuite single bedrooms and attractive décor. The home features well-furnished lounge areas where residents can relax and socialise, there is also an onsite hair salon and the homes very own tea room for all to enjoy.

The home benefits from lots of outside space with courtyard gardens for family and friends to use whenever they come to visit. The home is also wheelchair accessible throughout.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Premier Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to garden centres, shopping trips or places of interest.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Premier Court Care Home.
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Care Provided by Premier Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 59 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1215
  • Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Nursing Care: from £1594

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Premier Court Care Home for full pricing details and T&Cs.

Contact Premier Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Premier Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jade Shaw (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • If you’re driving, simply follow the route to Thorley and you should start to see yellow signs for the home. You’ll need the postcode CM23 4BH for your sat nav. You can also catch a train to and from Central London from Bishop’s Stortford station.

Parking

  • On-site parking available.

Premier Court Care Home Reviews (115)

9.8

Premier Court Care Home has a Review Score of 9.8 (9.779) out of 10, based on 30 reviews in the last 2 years.
Over all time Premier Court Care Home has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Premier Court Care Home
  • 48
  • 22
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Total of 115, showing 41-60
Review from G W (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was unable to take care of my mother and was eventually told that a place was available at Premier Court Nursing Home in Thorley, Bishop's Stortford. My mother was made welcome the moment she arrived even though she was too ill to realise it, the staff were very welcoming and very sympathetic towards
her health which had deteriorated very quickly. The staff made us feel at ease with their very caring attitude. They tried to get her to eat and drink and kept her comfortable calling into her room each time they passed showing their concern. They kept her clean and tidy eager to give advice on how she was. My mother was improving slightly but unfortunately, she couldn't carry on and she passed away on the 9th of June 2022, the last 34 days before her 101 birthday. We just wish we could have placed her there sooner. So friendly, caring, clean and welcoming. Thank you for all you did.
Reply from David Mclean, Customer Service Adviser at Premier Court Care HomeThank you for taking the time to leave your review. We hope Premier Court care home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your mother in our care. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from D N (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Premier Court in February 2022 as she is no long longer fit enough to stay in her own home. We as a family are very happy with the care mum has received and seems very happy. All the staff are very caring and approachable if needed. The atmosphere at Premier Court is very warm!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care HomeWe are glad to be able to provide the care your mum requires. Thank you for taking the time to leave us your review.
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Review from Collette W (Granddaughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been a resident for approx 6 months now, and we are very happy with the care that she has received. All the staff are friendly and caring, the home is very well run, and there is always someone on hand to assist if you need it. I would definitely recommend Premier Court Care Home.
There is also weekly entertainment varying from singers, piano players, bingo and arts and crafts. Thank you for looking after my 99-year-old nana for us; we are confident that she is in safe and caring hands.
Reply from David Mclean, Customer Service Adviser at Premier Court Care HomeThank you for your kind words. We are glad to hear that you are happy with the care your grandmother has been receiving, and we hope to continue providing your loved one with the best possible care. It's always great to hear feedback about the activities that occur at the home, and please, let us know if there is anything we can do to incorporate any new activities you would like us to implement at Premier Court.
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Review from J M (Daughter-in-law of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In my opinion, the staff and management did everything to make my father-in-law's final two years of his life happy and comfortable to whom I am extremely grateful. If I was to suggest anything it would be a lick of paint in the rooms.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care HomeThank you for taking the time to leave us your review. We are glad to have been able to care for your father-in-law and make his last years so comfortable and happy. Thank you again for choosing us for his care.
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Review from Faye S (Granddaughter of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't wish for a better care home for Granddad. They made him so comfortable up until his last days. Staff are very welcoming, COVID rules always well organised and the activity schedules for the residents are amazing.
The care home is always clean and staff would go above and beyond to make
it feel like the resident's home. Would recommend to anyone.
Reply from Amanda Barnes, Customer Service Adviser at Premier Court Care HomeWe appreciate you taking the time to leave us your comments, It is lovely to hear that you felt your grandad was cared for well in our home and felt we made him comfortable. Thank you for trusting us to care for him and Thank you for your recommendation.
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Review from J S (Wife of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is still receiving excellent care and attention by the staff at Premier Court despite the difficulties Covid-19 created. The home kept me fully informed regarding all restrictions which had to be put in place. All I can say is thank you to all of you!
Reply from Amanda Barnes, Customer Service Adviser at Premier Court Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your husband is receiving excellent care in our home and that you feel informed regarding restrictions. Please let us know if there is anything we can do to make your Husbands stay as comfortable as possible.
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Review from Jill O (Daughter of Resident) published on 14 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been a resident for 2 years. She has been through 2 full lockdowns, survived Covid and celebrated her 90th birthday today. As Covid is still circulating, BUPA rules dictate that only her essential caregiver can visit, but several of the staff and the entertainment manager took the time to
join me to celebrate with her, for which I am so grateful. All the staff at Premier are wonderful and I am so glad she chose to move here. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care HomeThank you for your lovely review. A very Happy Birthday to your Mum, what an amazing age to be. We are so happy that the staff were able to help you celebrate. Thank you again for your feedback.
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Review from Wendy P (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident at Premier Court Care Home for the last 6 weeks of his life. The staff were excellent at all times, kind, caring and professional, and communicated well with us. We felt very much part of a team caring for my Dad which gave us immense peace of mind. The staff were very kind and
caring to us too and I wouldn't hesitate to recommend Premier Court to my friends and family.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care HomeThank you for taking the time to leave us your review. We are so sorry for your loss but hope the support from everyone at Premier Court made this difficult time a little easier for you. Thank you for your recommendation.
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Review from Angela L (Partner of Resident) published on 7 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was admitted to Premier Court on palliative care, where he was looked after by the excellent staff and management during his brief stay there. They afforded him a comfortable and safe end to his days, and above all in his final moments in beautiful peaceful surroundings. I cannot thank them
enough for going out of their way to make me feel comfortable during each visit and gave me much needed reassurance about his passing. Thank you for your dedication Premier Court.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Premier Court Care HomeWe really appreciate you taking the time to leave us such lovely comments. Please accept our sincere condolences. We are happy to have made your partners' final moments as comfortable and as peaceful as possible.
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Review from Ellie M (Daughter of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Totally recommend Premier Court Care Home - From the first time I stepped foot inside the home on a busy family-filled Sunday, all of the staff I met were very helpful and friendly, they made a very hard upsetting decision/situation very easy for me. As soon as I met them and looked around, I knew my
mum would be very happy there. It’s coming up 6-years that my mum has lived at the home, and I can honestly say she has had the best care I could have ever had wanted for her. All the staff make you feel welcome any time you go there, and nothing is too much trouble. The rooms are very clean, the food is lovely, and they have plenty of activities going on. They are very organised with the doctor or hospital visits, even at one of my mum's hospital visits, the surgeon was very impressed with how my mum had been cared for.
What else can I say other than it’s the best home and only home I would ever have my mum live in! Thank you to all the staff for making my mum live happily.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for trusting us with your mothers care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
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Review from Clare W (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Premier Court for 5 weeks, and even though I've only just been able to see him, thanks to the staff I have had about 2 facetime calls a week and loads of phone calls. Dad is poorly but the care he is receiving is fantastic. So reassuring during these difficult times. Everyone I have
come into contact with have been amazing and so caring.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.
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Review from V L (Respite Resident) published on 18 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I want to commend the staff most highly. They are cheerful will delighted young people. Thank you for your care.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeWe really appreciate you taking the time to leave us such lovely comments, thank you.
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Review from J A (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Premier Court since August 2017, I have been happy with the care that my mum has been given. Any concerns I have had with anything have always been sorted out. Since March I have been unable to see mum because of the Coronavirus. I know everything has been done to keep her safe.
I wish to thank all the staff at Premier Court a big thank you.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care.
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Review from C W (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
With regret, I feel let down and disappointed. Distinct lack of communication at all levels. My mother was unwell and subsequently diagnosed with Covid-19 on both occasions we were not informed! We found out by chance, can you imagine my sadness and anguish? The story is more involved and I have other
concerns but the breakdown in communication I fear may be a symptom of a different problem.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeWe are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com so we could discuss this further?
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Review from D C (Sister of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to congratulate Premier Court on their handling of the Covid pandemic. I felt they were doing all that was possible to keep residents safe and well under extremely difficult conditions.
I have left two of the categories blank, this is because I think they can only be answered by a resident
rather than a visitor.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeWe really appreciate you taking the time to leave us such lovely comments.
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Review from S P (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful, especially in regards to her appetite. She is now eating more. In the Covid crisis, they could not have done more to minimise the risk and keep everyone safe. I was kept well informed by phone and email, with a friendly, helpful voice on the other end when I rang.
Overall Mum says she is very happy.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.
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Review from D S (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived here for four years now and feels safe and cared for. It was her 80th birthday recently and despite her family being unable to be with her, the staff gave her a lovely celebration. The staff here are amazing and make you feel like one big family. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.
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Review from R F (Relative of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been very supportive. They regularly keep us informed of any updated. They have helped a lot, ensuring that we as a family can talk to our father/my husband.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.
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Review from Fiona L (Niece of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall atmosphere of the home is cheerful - all the staff are friendly and positive in their attitude. Residents are very much treated as individuals with their own needs, likes and dislikes. I have been particularly impressed with how the home has dealt with the Covid-19 outbreak, implementing
procedures and keeping the residents safe.
The only negative is that the rooms are a bit small.
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.
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Review from B W (Granddaughter of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Premier Court are all so friendly and welcoming, and they take great care of our Nana. She is always involved in craft activities and games in the lounge, which are all organised by such a wonderfully, bubbly team. I love visiting Premier Court because it is clear just how well cared for
and supported my nan is. Thank you for all that you do!
Reply from Greta Narbutaityte, Customer Adviser at Premier Court Care HomeThank you for taking the time to leave us such kind comments. We are very glad to hear that you feel like your grandmother is in safe hands.
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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Premier Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Premier Court Care Home is calculated as follows: ( (288 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 357 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Premier Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 16 Jun 2026

Premier Court is surrounded by lovely greenery and local wildlife, the purpose-built home offers a warm welcome to anyone in need of nursing or residential care.

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Awards / Recognitions (8)

Meet the Team (0)

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