Premier Court Care Home

I was unable to take care of my mother and was eventually told that a place was available at Premier Court Nursing Home in Thorley, Bishop's Stortford. My mother was made welcome the moment she arrived even though she was too ill to realise it, the staff were very welcoming and very sympathetic towards her health which had deteriorated very quickly. The staff made us feel at ease with their very caring attitude. They tried to get her to eat and drink and kept her comfortable calling into her room each time they passed showing their concern. They kept her clean and tidy eager to give advice on how she was. My mother was improving slightly but unfortunately, she couldn't carry on and she passed away on the 9th of June 2022, the last 34 days before her 101 birthday. We just wish we could have placed her there sooner. So friendly, caring, clean and welcoming. Thank you for all you did.

My mum went into Premier Court in February 2022 as she is no long longer fit enough to stay in her own home. We as a family are very happy with the care mum has received and seems very happy. All the staff are very caring and approachable if needed. The atmosphere at Premier Court is very warm!

My grandmother has been a resident for approx 6 months now, and we are very happy with the care that she has received. All the staff are friendly and caring, the home is very well run, and there is always someone on hand to assist if you need it. I would definitely recommend Premier Court Care Home. There is also weekly entertainment varying from singers, piano players, bingo and arts and crafts. Thank you for looking after my 99-year-old nana for us; we are confident that she is in safe and caring hands.

In my opinion, the staff and management did everything to make my father-in-law's final two years of his life happy and comfortable to whom I am extremely grateful. If I was to suggest anything it would be a lick of paint in the rooms.

The care home is always clean and staff would go above and beyond to make it feel like the resident's home. Would recommend to anyone.

My husband is still receiving excellent care and attention by the staff at Premier Court despite the difficulties Covid-19 created. The home kept me fully informed regarding all restrictions which had to be put in place. All I can say is thank you to all of you!

Mum has now been a resident for 2 years. She has been through 2 full lockdowns, survived Covid and celebrated her 90th birthday today. As Covid is still circulating, BUPA rules dictate that only her essential caregiver can visit, but several of the staff and the entertainment manager took the time to join me to celebrate with her, for which I am so grateful. All the staff at Premier are wonderful and I am so glad she chose to move here. Thank you.

My Dad was a resident at Premier Court Care Home for the last 6 weeks of his life. The staff were excellent at all times, kind, caring and professional, and communicated well with us. We felt very much part of a team caring for my Dad which gave us immense peace of mind. The staff were very kind and caring to us too and I wouldn't hesitate to recommend Premier Court to my friends and family.

My partner was admitted to Premier Court on palliative care, where he was looked after by the excellent staff and management during his brief stay there. They afforded him a comfortable and safe end to his days, and above all in his final moments in beautiful peaceful surroundings. I cannot thank them enough for going out of their way to make me feel comfortable during each visit and gave me much needed reassurance about his passing. Thank you for your dedication Premier Court.

What else can I say other than it’s the best home and only home I would ever have my mum live in! Thank you to all the staff for making my mum live happily.

Dad has been at Premier Court for 5 weeks, and even though I've only just been able to see him, thanks to the staff I have had about 2 facetime calls a week and loads of phone calls. Dad is poorly but the care he is receiving is fantastic. So reassuring during these difficult times. Everyone I have come into contact with have been amazing and so caring.

I want to commend the staff most highly. They are cheerful will delighted young people. Thank you for your care.

My mother has been at Premier Court since August 2017, I have been happy with the care that my mum has been given. Any concerns I have had with anything have always been sorted out. Since March I have been unable to see mum because of the Coronavirus. I know everything has been done to keep her safe. I wish to thank all the staff at Premier Court a big thank you.

With regret, I feel let down and disappointed. Distinct lack of communication at all levels. My mother was unwell and subsequently diagnosed with Covid-19 on both occasions we were not informed! We found out by chance, can you imagine my sadness and anguish? The story is more involved and I have other concerns but the breakdown in communication I fear may be a symptom of a different problem.

I have left two of the categories blank, this is because I think they can only be answered by a resident rather than a visitor.

The staff are friendly and helpful, especially in regards to her appetite. She is now eating more. In the Covid crisis, they could not have done more to minimise the risk and keep everyone safe. I was kept well informed by phone and email, with a friendly, helpful voice on the other end when I rang. Overall Mum says she is very happy.

Mum has lived here for four years now and feels safe and cared for. It was her 80th birthday recently and despite her family being unable to be with her, the staff gave her a lovely celebration. The staff here are amazing and make you feel like one big family. Thank you.

The staff have all been very supportive. They regularly keep us informed of any updated. They have helped a lot, ensuring that we as a family can talk to our father/my husband.

The only negative is that the rooms are a bit small.

The staff at Premier Court are all so friendly and welcoming, and they take great care of our Nana. She is always involved in craft activities and games in the lounge, which are all organised by such a wonderfully, bubbly team. I love visiting Premier Court because it is clear just how well cared for and supported my nan is. Thank you for all that you do!