Erskine Hall Care Home, Northwood, Hertfordshire
Erskine Hall Care Home, Northwood, Hertfordshire
Erskine Hall Care Home, Northwood, Hertfordshire

Erskine Hall is a Bupa home that is experienced in the requirements of nursing care and help for individuals with Parkinson’s and Huntington's disease. Personalised care packages can be tailored to respite, palliative and convalescence needs.

Situated in a pleasant area of Northwood close to local amenities, the home's accommodation is well-furnished and renovated to suit a versatile lifestyle and the practices of modern care. Modernisation combined with homely comforts has made the most of Erskine Hall’s potential. All bedrooms feature an ensuite bathroom and a 24 hour call system.

Meals are provided that suit taste and diets and there are drinks and light snacks available throughout the day and night, with the home committed to good nutrition over the long term.

The social calendar is full of entertainment, with carers also supporting hobbies and interests and an activities-coordinator making sure there are many varied pursuits to enjoy.

Group: Bupa Care Homes

Person in charge: Seye Fadipe (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Gujarati, Polish

Single Rooms: 85

Rooms with ensuite WC: 85

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Erskine Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 24 May 2017

Double ensuite rooms all overlooking a well manicured garden. The home is set in a quiet environment.

Reviews

8.3 Erskine Hall Care Home has a Review Score of 8.3 (8.284)

The Review Score of 8.3 (maximum of 10) for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Erskine Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.872 for Erskine Hall Care Home is calculated as follows: ( (47 Excellents x 5) + (40 Goods x 4) + (17 Satisfactorys x 3) + (17 Poors x 2) + (4 Very Poors x 1) ) ÷ 125 Ratings = 3.872

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.412 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 7 Reviews ÷ 17 Target = 0.412

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    3
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Erskine Hall Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Erskine Hall Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • more

I have been cared for very well. The care staff work very hard to make my stay good. The food is very good and there is a nice variety of meals. I also enjoyed the activities. Previous visits have been good and I will be returning again.

How likely would you be to recommend Erskine Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer service administrator at Erskine Hall Care Home responded to this review on 02 May 2017:

It is lovely to hear that your visits have been so good and that you will be returning again for another visit. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The building and facilities were excellent and near our residence. This was the 2nd respite stay for my husband. 1st 10 days in June were good/satisfactory and the staff knew my husband so I was encouraged to use the home again.
My husband has no speech and therefore cannot say what he feels. I felt he was too challenging for the staff and they did not care enough to make him happy. They did mostly what I asked but it took tremendous effort and anxiety on my part. He would not return and it has put him off going to a home again.

How likely would you be to recommend Erskine Hall Care Home? Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Poor

Facilities: Excellent

Care / Support: Poor

Cleanliness: Excellent

Treated with Dignity: Poor

Food & Drink: Good

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

Jayne Duck, Customer sercices administrator at Erskine Hall Care Home responded to this review on 02 May 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

Our daughter was admitted into Erskine Hall in May 2016 and died in January 2017. Due to a brain and liver cancer, she was unable to look after herself and needed 24/7 care. We stayed for 2-3 days every week. Throughout her stay, our daughter (and us!!) were cared for fastidiously and lovingly by a most caring and dedicated staff, including carers and auxiliary support.

We were deeply moved and encouraged by the way all the staff constantly attended our daughter's needs (which were varied and many!). Because radiotherapy had seriously impaired her short term memory, she was frequently emotionally upset and we were often witnessed to the quiet presence of staff who quietly sat by her and soothed her fears! We have nothing but admiration and gratitude for all the love and professional support our daughter a--- received from the staff of Erskine Hall!

How likely would you be to recommend Erskine Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Erskine Hall Care Home responded to this review on 19 Apr 2017:

Thank you for sharing such a lovely review with us, we appreciate your feedback so much. I am so pleased to hear that Erskine Hall provided both you, and your daughter support and that you would recommend this home to others. I will pass on your kind words to the home's manager, and thank you again for sharing this with us. The Bupa Customer Care Team.

My husband spent the last week of his life being cared for at Erskine Hall, and although the staff were extremely kind and caring I did feel they were understaffed.
Our main concern was the locum from their GP surgery who attended to certify my husbands passing became unavailable and we had extreme difficulty in obtaining certificate required to register his death. After two days we had to contact the hospital from where he had been transferred to Erskine Hall, where a consultant who had cared for him was able to issue a certificate.

How likely would you be to recommend Erskine Hall Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Simone Berkeley, Customer Service Advisor at Erskine Hall Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us. We will discuss your feedback with the home’s manager to help them continually improve their service.

The Bupa Customer Care Team

The centre is well designed, and is set in attractive and well-maintained grounds, allowing residents to enjoy the outside environment. The bedrooms are spacious, as are the functional bathrooms, and they are cleaned to a good standard. My brother's room could do with redecorating, though. The staff are friendly, cheerful, and helpful, and I like the availability of a monthly care plan review with the nominated carer. Car parking is sometimes difficult, though.

How likely would you be to recommend Erskine Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Erskine Hall Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since my father has been in the home the level of care has reduced along with the quality of the service provided by the home. The churn of staff is very high causing a lack of continuity which is important for older people. Unfortunately, the home seems unable to keep a manager in place and despite promises of long-term commitment most managers only seem to stay for a few months. This is having an adverse effect on the level of care as each one comes in with new ideas but none ever seem to reach fulfilment and only seem to put the already overworked staff under more pressure without improving the services provided. The fees keep being increased well above the rate of inflation but this money does not seem to be going towards the food or level of care which have both deteriorated since my father first went into the home. The home has been asked to discuss theses increase but then hide behind the BUPA umbrella.

How likely would you be to recommend Erskine Hall Care Home? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Poor

Food & Drink: Very Poor

Staff: Poor

Activities: Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

Lydia Waller, Customer Service Administrator at Erskine Hall Care Home responded to this review on 06 Nov 2016:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

Erskine Hall Care Home provides an excellent standard of care and support. Although not her own home it provides my aunt with the next best thing. Throughout the time she has been a resident she has felt safe and well looked after. The programme of activities provided keeps her active and engaged, giving her the opportunity to interact with other residents on a daily basis, ensuring she never feels isolated.

The choice and quality of food have always been very good.

The rooms are a good size, clean and comfortable and residents are encouraged to put her own pictures on the walls making them feel as much like they are in their own homes as possible. My aunt has also had a phone installed in her room enabling her to contact friends and family whenever she wishes.

The grounds are beautiful, with established trees and seating areas in various places so residents can walk around both inside and outside in a safe environment.

Although not cheap, Erskine Hall Care Home gives good value for money.

How likely would you be to recommend Erskine Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Erskine Hall Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother is very happy and has settled well in her own room. The home is ideally situated for us with easy in and out access at all times during the day. My mother likes to go to mosque almost every week on Friday and sometimes during the weekends as well. The staff have taken to her and they always ensure that she is ready well in time to leave the home in order to arrive for prayers on time.

The whole place is clean and the entire staff are very friendly and willing to assist all times when they are not busy. The home also has activity planner for all residents which I think is a very good idea to break the feeling being couped in one's own room whole day.

How likely would you be to recommend Erskine Hall Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Erskine Hall Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The surroundings in which Erskine Hall is set are superb with mature gardens front and back. This first impression augers well for what you can expect once inside. The nursing home is rather like a hotel in layout and decor which is no bad thing. The south facing lounges on each floor are light and airy with excellent views over the grounds.

We have found the staff to be friendly and very professional.

How likely would you be to recommend Erskine Hall Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Erskine Hall Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This care home is good but could be great if they employed more carers. The carers they have, on the whole are dedicated, hard working but really are put under too much stress due to the lack of staff. This result in bells not being answered for a much longer time than one would like, putting the residents themselves under stress, especially if they need to go to the toilet. Their dignity is then compromised. There is as new manager who has brought new life to the home, but I'm sure would be unable to put pressure on BUPA for more staffing?? The grounds to end on a high note are simply beautiful.

How likely would you be to recommend Erskine Hall Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Rachel Elliott, Customer Service Administrator at Erskine Hall Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother aged 92 was brought into Erskine Hall on 3rd March 2015. She had been in hospital for 13 weeks. She had become bedridden and doubly incontinent. Her room was clean and she was well looked after. She had a limited diet and ate only eggs for virtually every meal and yoghurt and ice cream.

How likely would you be to recommend Erskine Hall Care Home? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Satisfactory

Staff: Good

Management: Poor

Rooms: Satisfactory

Rose Pickering, Customer Service Administrator at Erskine Hall Care Home responded to this review on 28 Mar 2016:

Thank you for your review. Your comments are extremely important to us, and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with he home's manager to help them continually improve their service.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

No image found

'Seye Fadipe

Job Title: General Manager

Description:

Caring and supporting older people to meet their individual needs has been paramount in my career to date.

I ensure that older people's needs are met, are safe and well cared for with excellent personal hygiene, adequate nutrition and hydration.

Our residents are engaged, respecting their choices and wishes, with family interaction and involving relevant professionals and agencies.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Erskine Hall Care Home