Erskine Hall Care Home

Watford Road, Northwood HA6 3PA
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9.8 98 Reviews
  • Erskine Hall Care Home, Northwood
Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s or Huntington’s care. Respite bookings can be made in advance if planning a holiday or break.

Based in a quiet suburb of Northwood, on the outskirts of Watford. There are plenty of peaceful spots and social spaces to spend time in. Residents have a choice of five lounges, where they can grab a book and cosy up in one of the armchairs or catch up with loved ones over coffee and cake. There’s an inviting terrace on the first floor, large patio area and lots of garden space that residents are free to explore, too. The home also benefits from a cinema room, hairdressing room with nail bar too.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

The chefs prepare a range of wholesome meals for residents to enjoy in the social dining area or in the comfort of their own room. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Erskine Hall'.
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Care Provided by Erskine Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie aritha St Lewis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (74)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based in a quiet suburb of Northwood, not too far from Oxhey Woods with its lovely sculpture trail. The landscaped gardens are perfect for a gentle stroll, too. Heading into the town, you’ll find lots of shops, restaurants and great links to central London.

Parking

  • Parking available onsite

Erskine Hall Care Home Reviews (98)

9.8

Erskine Hall Care Home has a Review Score of 9.8 (9.806) out of 10, based on 24 reviews in the last 2 years.
Over all time Erskine Hall Care Home has 98 reviews.

Overall Experience
  • 59
  • 33
  • 4
  • 2
  • 0
Date Published
  • 98
  • 6
  • 10
  • 24
  • 74
Reviewer Connection to Erskine Hall Care Home
  • 29
  • 16
  • 15
  • 9
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 1-20
Review from Z Y (Wife of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we arrived, we were welcomed with open arms. The staff are kind, friendly and incredibly supportive. The activities are wide-ranging and thoughtfully presented, thanks to a member of staff and her wonderful team. The place itself is beautiful , homely and very well furnished. Thank you
to everyone for all that you do.
Reply from Lisa Henderson, Customer Care Advisor at Erskine Hall Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Friendly" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from L R (Resident) assisted by family/friend published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything - all facilities and every aspect including staff, food, activities excellent very attentive staff.
Outlook of Eskine Hall - marvelous.
Food is 5*.
Management, all staff - amazing, friendly + very helpful.
Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. It is always nice to hear words like "excellent" and "very attentive staff" being used to describe our care. We hope to continue providing you with the best possible care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from A K (Wife of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how much I am grateful that my husband, spent his final days in such comfortable surroundings with amazing compassionate and genuine caring staff. Not only did they care for my husband they were always checking in on me too, making sure I had eaten. They never restricted how many visitors
could visit. Thank you to each end everyone of you on the 2nd floor, including the activities team and housekeeping staff, and the ladies on reception, and a special thanks to the Manager for her invaluable support from start to finish.
Reply from Lisa Henderson, Customer Care Advisor at Erskine Hall Care Home

Thank you for your lovely review. We are saddened to hear about your loss and we are glad that the home helped you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one were cared for and looked after. Hopefully you will go away from this feeling like your Husband received the best possible care. We will certainly pass your comments on to the manager.

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Review from B B (Mother of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Erskine Hall my mother has settled and become calmer and less anxious and stable. The care she's received has been exemplary, the staff are attentive, kind, friendly and supportive. I can't recommend Erskine Hall highly enough. She would not be here now if she had stayed at home, we're
very grateful that she is still with us.
Reply from Lisa Henderson, Customer Care Advisor at Erskine Hall Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always great to hear comments such as "Attentive" and "Supportive" to describe our Staff at Erskine Hall Care Home. We hope to continue providing your Mother with the best possible care.

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Review from Julie E (Respite Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing on behalf of my mum. Mum was always terrified of the words home nursing home etc as her thoughts were you go in and never come out this was due to experiences with older family members in her younger days.


Mums experience at Erskine hall for a 4 week respite change all those bad thoughts.

It is bright and welcoming and has a happy feeling as you walk through the door. The care home management, reception and accounts team pleased to see and help you not just on the first visit but every time you visit which is anytime day or night which is amazing. Mum loved the food it was very tasty and mum in her younger days was a cook but never did she have a bad word the care patience and overall feeding assistance meant a lot. All the carers nurses and round the hourly nursing attention showed great dedication they are amazing people and you can see how much they really enjoy their job their dedication and care is second to none. The cleanliness the care the entertainment 100%
Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and it is wonderful to hear that your Mum had such a brilliant time at Erskine Hall Care Home. We are pleased to hear that your Mum was well looked after and cared for and that she enjoyed the delicious meals provided. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from D S (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can honestly say that I have never been happier with a care provider than I have been with Erskine Hall since my mum became a resident. The staff here treat my mum as they would their own. Ample services to provide stimulation and entertainment. Can't fault Erskine Hall.
Reply from Grace Langfield, Customer Service Adviser at Erskine Hall Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after to such a high degree, so thank you for taking the time to leave your review. We hope to continue providing your Mum with the best possible care.

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Review from S D (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcomed with cheerful kindness right from the start. The manager is warm, gentle and helpful - she always has a smile and time to help. The activities lady is fantastic at her job and is very talented, kind and inclusiveness, she motives everyone to join in.The nurses and staff are friendly and helpful.
The hairdresser is wonderful - she is so fast and efficient and ready to help. The grounds a beautifully maintained and the reception is always welcoming.
Reply from Maria Ricketts, Customer Care Adviser at Erskine Hall Care Home

Thank you for your lovely review. It is always nice to hear words like "Warm" and "gentle" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Tracy M (Niece of Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We recently celebrated my aunt's 100th birthday and had a small celebration at the care home. The Activities Coordinator who coordinates the activities and social aspects went above and beyond to make it a memorable and special occasion for the whole family. A big thanks to Agata for all her help and
support.
Reply from Maria Ricketts, Customer Care Adviser at Erskine Hall Care Home

Thank you for your kind words. It is so lovely to hear your Aunt celebrated her 100th birthday with us, such a special milestone. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.

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Review from Nigel B (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Erskine Hall is an excellent care home which offers wonderful service, in this case my father. They are given 3 meals a day plus tea, coffees, snacks and various other refreshments throughout the day. The rooms are warm and cosy with good lighting and bathroom facilities. Care is given 24 hours a day
and the service by staff is exceptional. Always on hand whenever you need them. There is always a choice for meals throttle day which certainly keeps the residents healthy. There is always a choice of activities to attend which my father particularly enjoys with the music. Would recommend this care home to anyone who definitely wants great care for their relationship in times of need.
Reply from Maria Ricketts, Customer Care Adviser at Erskine Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make your fathers stay as comfortable as possible.

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Review from Jane A (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Erskine Hall 2.5 weeks before he died. In that short time he got to know his carers, they made the end of his life comfortable and serene. The nurses were good at communicating with his family, looked after dad's medical needs very well and treated us all with respect and compassion.
Reply from Maria Ricketts, Customer Care Adviser at Erskine Hall Care Home

We are saddened to hear about your loss. We hope Erskine Hall care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from A B (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very grateful to Erskine Hall Care Home. We were greatly comforted by knowing she was being cared for 24/7 as she was in a lot of pain and very precious to us. We could not have looked after her ourselves. We enjoyed visiting her at the home which I now understand is extremely important.
Thank you Erskin your team has been a blessing to us. You guided and comforted us all. Mum absolutely loved the pianist.
Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are pleased to know that you felt at ease with your loved one in our care. It is lovely to hear that your Mum enjoyed listening to the pianist and we hope that Erskine Hall Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from L R (Friend of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring place. Rooms could be kept tidier. The staff are very nice, particularly one carer who went beyond her job description - friendly, efficient and nothing was too much trouble for her - excellent lady.
Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from P K (Wife of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff care for the residents and their relatives very well.
Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the care provided at Erskine Hall Care Home and we are happy to hear you feel like a part of our Erskine Hall family. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from S S (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very friendly team with good leadership. Communication and empathy are very important both for the residents and family - the ground floor team are excellent at this and always there to help.
Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. It is always nice to hear words like "very friendly team with good leadership" being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from K B (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Erskine Hall Care Home is the best thing that happened to our family since our dad had a stroke. You provide a safe and friendly environment for my dad, everybody is welcoming and caring. he is happy as "Larry" terms feeling fine at home.
Reply from Grace Langfield, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave your review. It's lovely to hear how the care and safety our staff provide has changed your Dad's life for the better. We will certainly pass your comments on to the manager.

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Review from Michelle B (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was sent to Erskine Care Home from hospital on initially a temporary basis until we found him a long-term home. We have since decided for him to stay at Erskine as a long-term resident as the care received there is second to none. In particular, there are 3 members of staff that are absolutely lovely
and a credit to the home. The manager and several other members of staff were all so welcoming and cheerful and gave me the comfort that Dad is being looked after. Their warm and welcoming personas made the choice very easy and I would highly recommend this home to anyone.
Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care and we are happy to hear you feel like a part of our Erskine Hall family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Isabella P (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Erskine Care Centre for the last few days of his life and it was perfect. I would like to particularly share my appreciation of a certain staff member on floor two, who from when I arrived at 11 pm provided a mattress and food, to her outstanding presence and kindness and her ability
to manage a tricky situation.
Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are so pleased that you had such a positive experience with Erskine Hall. We hope Erskine Hall Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from C S (Respite Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The bedrooms were light and well-appointed, especially the shower rooms. The atmosphere in the home was friendly and relaxed but always professional. The food was nutritious and plentiful with sufficient variety. The staff were caring and attentive.
The activities were wide-ranging from musical acts
to quizzes and everyone regardless of ability was included creating a pleasant event.
Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are pleased to hear that you were impressed with the bedrooms and atmosphere at Erskine Hall Care Home. It is always nice to hear words like “Caring” and “Attentive” being used to describe our staff and we are pleased to hear that you enjoyed the delicious meals and fun activities. Thank you for choosing Erskine Hall for your stay.

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Review from F C (Sister of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has recently stayed at Erskine Hall for respite following surgery. From pre-admission to discharge, she, and us as a very concerned family, were treated with the utmost respect and kindness. Communication with my sister and with us was timely and informative helping to reduce anxiety at a
very worrying time. All of the staff appeared to focus on her as an individual, recognising and managing her complex needs. The staff all demonstrated a team approach and were calm and resident-focused. All the facilities were clean and well-maintained which meant a comfortable stay.
Reply from Eden Tomlinson, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review, It is always nice to hear words like “Respect” and “Kindness” being used to describe our care. Thank you for choosing Erskine Hall for your stay.

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Review from Bernard S (Son of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mother spent the final few months of her life at Erskine Hall at the end of 2023. I recommend the home as excellent. The care provided was high quality, professional and above all showed a genuine interest in Mum’s personal situation. She enjoyed the food and entertainment that was provided,
and she clearly felt very well looked after. Without exception the staff were excellent.
Reply from Eden Tomlinson, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are deeply sorry to hear about the loss of your Mother. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Erskine Hall Care Home is calculated as follows: ( (236 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 283 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Erskine Hall Care Home

What types of Care is Erskine Hall Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Erskine Hall Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Erskine Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Erskine Hall Care Home to the centre of Northwood?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Erskine Hall Care Home to verify any information. View our terms and conditions. Erskine Hall Care Home has an Enhanced Service - more info.