Erskine Hall Care Home

We went online and viewed the Erskine Hall website which we were very impressed with. The building is beautiful. The last official care inspection report, which was old, did momentarily make us doubt that Erskine was the right place. However, we made enquiries with friends who had had loved ones there in recent times. All the feedback received about Erskine was very positive. A phone call to Erskine Hall itself was answered sympathetically and honestly which put our minds at rest. We have nothing but good things to say about the staff. They dealt with everything so well and were always very helpful with phone enquiries. Due to Covid restrictions, we could not visit personally, but the staff were very accommodating at setting up a ZOOM meeting between my stepfather and his wife which was a huge comfort to her. Staff could not have been more caring, particularly when he was in the last hours of his life, and facilitated a visit to see him. We would highly recommend Erskine Hall.

My mother decided to move to Erskine Hall in November 2018. Initially, Mum was quite independent and needed only a safe environment for living. She appreciated the company of others, the various activities, and the absence of day to day worries. Lockdowns and restrictions on visits meant that 2020 was a difficult year and one in which her age was catching up with her. Mum gradually needed more personal care and eventually, end of life care. She died peacefully in December 2020 at the age of 101. Mum had formed close personal bonds with the nurses and carers who looked after her and would have been confident of the care she would receive. Mum had been an 'old fashioned' nurse and had high standards. We are very grateful to all the staff at Erskine Hall for caring for Mum with kindness and respect.

My mother lived at Erskine Hall from October 2017 until she passed away in August 2020. The home is very comfortable and spacious. There is an extensive menu; a varied programme of activities and close links with local schools. Erskine has a welcoming atmosphere. My brother and I spent many hours there - visiting on a daily basis, sometimes joining activity groups, using the adapted kitchen to bake cakes with mum and sometimes we were able to order and pay for meals so that we could have dinner with her. We felt that the home encouraged and supported existing close family ties. This was not the case in a previous home where mum spent a few weeks. The greatest asset of Erskine is the staff team, who are kind and professional. Many individual staff members are deeply compassionate and empathic, working hard to get to know residents well. Mum had many funny and tender moments with staff and I will always be grateful for their care towards her, and to us.

My mother was placed in Erskine Hall after being transferred from a hospice. My mother’s stay was very short but said everything was wonderful and was receiving excellent care. She said her room was very comfortable, and the staff could have not done anything more to help her. I had dealings with a couple of staff members, who were very helpful to me and my sisters when we came to visit. I would like to thank the person who nursed my mother, nothing was too much trouble for this caring lady. I would like to also thank another nurse who gave my mother such great care. With the current situation, I and my sisters were allowed into her room to say our goodbyes before mum passed away; this was a great comfort to us all. My mums stay was short, but she received excellent care, which made things easier for me and my sisters. Thank you, everyone, at Erskine Hall; I hope you all stay safe and well. I would recommend Erskine Hall; my mother was very happy there.

I am completely bedridden and I find the staff willing and cheerful when bathing and dressing me. My room is pleasant and a radio and TV are laid on. Should I feel ill at any time I have a bell pull to contact the staff, who are very cheerful and kind even when putting me into a sling to get from the bed into a wheelchair. I am very glad I came here.

My husband was in Erskine Hall for about seven weeks. He was treated with great kindness and compassion.

This care home is a warm, welcoming environment. It's extremely clean. The care assistants work hard, also very much so with most of the duty nurses. Most problems or issues are always sorted to the best of their ability and management are very approachable, kind and caring. Food is good most of the time. Nursing from what I can tell is good. Activities are good and help stimulate the residents. Safety is good. Overall, a very pleasing home.

Both of my parents are currently residing at Erskine Hall, my father in the dementia unit and my mother in the residential unit, both on the ground floor. I cannot recommend Erskine Hall's staff and management highly enough as they have 'moved mountains' in order to help us through very traumatic circumstances in a very short period of time. My mother's been diagnosed with a terminal brain tumour with a short life expectancy and it was her wish to spend her last months with my father, together in the same place and this has all been made possible by the kindness and professionalism shown by the staff. My father, who is bed-bound with Lewy Body Dementia, is treated with kindness and respect and the care they show him cannot be taught to anyone, it's natural. My mother is so happy here and for that, I am eternally grateful as you cannot put a price on how someone will spend the remaining time of their lives. I call all the staff there 'my angels', as that is what they are.

The carers are dedicated to their residents. To them, it is not just a job. Our family are so pleased we chose Erskine Hall for our mum.

Respect and listened to dad’s needs and family too. They are all wonderful.

Well done and my compliments to Bupa and the Erskine Hall team.

However, he was satisfactorily looked after, despite major refurbishment taking place at the time.

On my first visit looking for a care home, I was greeted by very professional staff. This facility did not smell of food or other odours which I had detected at others I had visited. Erskine Hall has and is still undergoing complete refurbishment and yet the staff are amazing as they are still caring in tricky circumstances. Nothing is too much trouble and if anything is requested - it gets done!

The staff, both caring and administrative are extremely good at welcoming new residents and very flexible and accommodating to ensure residents are as comfortable and happy as possible. Residents, as well as family members, are all made to feel at ease and welcome. We have been very happy with the care/facilities. Thank you.

My sister was admitted to Erskine Hall in October 2018 and had excellent palliative care right up until her death. She was very well cared for by a kind and considerate staff for whom nothing was too much trouble. They were also very comforting to me when she was unwell. Thank you so much. Also, thank you for attending my sister's funeral and looking after my dog there.

I spent two weeks in Erskine Hall following a hip replacement operation. All the staff were very kind and caring and looked after me extremely well. The food was good and plentiful. By the end of my stay, I was fit to look after myself at home.

My mother's stay was only three months as sadly she died in the middle of December but the care in her final days was first class. The staff were so kind and did their best to keep her comfortable and meet all her needs. It was such a relief that she could end her days being cared for in a home she was safe and so well looked after and where my son and myself were supported at such a difficult time.

My previous Nan was here 6 years ago and from that, I extremely recommend it to anyone. Such a down to earth place. Friendly staff. I have recently started coming again because I have another Nan that is now here. She absolutely loves it here as do all of my family. Food is lovely. Game and fun times are fantastic.

I found the staff very friendly and helpful. The rooms are very bright and welcoming and tastefully decorated. The ambience is very warming and the staff are treating my wife with care and consideration and tenderness.

The home has made me feel at home. The food is good. The staff are so friendly and we have frequent outings.