Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ

At Kilfillan House, each resident receives individualised care. The professional and compassionate staff offer a range of care plans for short or long stays including nursing, palliative and care for those living with Parkinson’s.

Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor house provides first class accommodation and facilities. Interiors include comfortable ensuite bedrooms while outside offers pretty mature gardens with a greenhouse and sensory garden, each providing the ideal setting to relax and unwind.

The chef provides meals that are tasty and nutritious and works hard to ensure that all residents’ dietary requirements are met. Home-made cakes are available every day and the home enjoys celebrating each resident’s birthday with a personalised birthday cake.

Daily activities and regular outings are arranged for residents and friends and family are always welcome to join in.

Group: Bupa Care Homes

Person in charge: Caroline Spring (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kilfillan House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Kilfillan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Kilfillan House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.356 for Kilfillan House Care Home is calculated as follows: ( (41 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 90 Ratings = 4.356

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Kilfillan House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Kilfillan House Care Home has a Review Score of 9.2 (9.189) from 8 Reviews


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kilfillan House Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kilfillan House Care Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Father of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Friendly, helpful staff. I couldn't believe how quickly Grandma improved once she was in their care.
It's almost like a hotel.

How likely would you be to recommend Kilfillan House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Kilfillan House Care Home responded to this review on 21 Mar 2018:

Thank you for your review. I'm so pleased to hear that your grandmother's health has improved and hope that she is enjoying the different things on offer.

I have been very pleased with the friendly and helpful staff at Kilfillan and would be happy to recommend it.

How likely would you be to recommend Kilfillan House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Jayne Duck, Customer services administrator at Kilfillan House Care Home responded to this review on 15 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

All staff are very friendly and helpful.

How likely would you be to recommend Kilfillan House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Jayne Duck, Customer Services Administrator at Kilfillan House Care Home responded to this review on 21 Feb 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

Mum has been in the care of Kilfillan for 9 months. I have been very pleased with all aspects of care and welfare, she has enjoyed all the social activities and I hope this will continue.

How likely would you be to recommend Kilfillan House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Kilfillan House Care Home responded to this review on 25 Jan 2018:

Thank you for your review. I'm so glad to hear that your mum is well cared for and that she is enjoying the different activities on offer.

My mother has been in Kilfillan House Care Home since the 18th December 2017. My mother and the family have been very happy with the care she has received in that time. The staff are always very pleasant and helpful.

How likely would you be to recommend Kilfillan House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Kilfillan House Care Home responded to this review on 25 Jan 2018:

Thank you for your review. I'm so glad to hear that your mother is happy and settled and that she is well cared for. This must give you peace of mind also knowing that she is safe in our care.

Mum has lived here for 4.5years after transferring from the hospital as a fast track patient. She has improved enormously due to care attention from all at Kilfillan.
Mum is now bedridden but able to communicate on good days, but not much on her bad days.
She eats pureed food but does sometimes need assistance to eat, which is given willingly.
Mum gets on well with her carers/nurses and Kilfillan is situated in a quiet part of Berkhamsted, something mum appreciates.

How likely would you be to recommend Kilfillan House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Simone Berkeley, Customer Service Advisor at Kilfillan House Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

At Kilfillan House my relative is well cared for by thoughtful, considerate and caring staff. The sitting room, dining room and conservatory are pleasant communal rooms. The garden is greatly appreciated weather permitting. There is a family feel at Kilfillan House and staff are always very welcoming when we visit. Managing staff are always approachable and keen to discuss any requirements or changes. A range of activities are organised to keep residents stimulated and socialised. Some bedrooms would be improved by refurbishment.

How likely would you be to recommend Kilfillan House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Rose Pickering, Customer Service Administrator at Kilfillan House Care Home responded to this review on 26 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our dear mum came to Kilfillan for her end of life care. A short stay was expected and now, thanks to excellent nursing care she celebrated her 88 birthday some 9 months after admission. This is quite remarkable in itself but what is extraordinary is the care and professionalism of all the at the Nursing Home. A special birthday tea was organised and as a family we cannot thank all the nursing home team for their kindness, respect and dignity. We enjoyed special time with mum on her birthday thanks to the home, something we did not think we would have this year. Remarkable care by remarkable people. Thank you from the bottom of our hearts.

How likely would you be to recommend Kilfillan House Care Home? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   5 out of 5

Rachel Elliott, Customer Service Adminstrator at Kilfillan House Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Submit a Review for Kilfillan House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kilfillan House Care Home