At Kilfillan House, each resident receives individualised care. The professional and compassionate staff offer a range of care plans for short or long stays including nursing, palliative and care for those living with Parkinson’s.
Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor house provides first class accommodation and facilities. Interiors include comfortable ensuite bedrooms while outside offers pretty mature gardens with a greenhouse and sensory garden, each providing the ideal setting to relax and unwind.
The chef provides meals that are tasty and nutritious and works hard to ensure that all residents’ dietary requirements are met. Home-made cakes are available every day and the home enjoys celebrating each resident’s birthday with a personalised birthday cake.
Daily activities and regular outings are arranged for residents and friends and family are always welcome to join in.
Group: Bupa Care Homes
Person in charge: Caroline Spring (Home Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke
Single Rooms: 30
Rooms with ensuite WC: 30
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Kilfillan House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Kilfillan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Kilfillan House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.356 for Kilfillan House Care Home is calculated as follows: ( (41 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 90 Ratings = 4.356
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.833 Points relating to the number of positive Reviews for Kilfillan House Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Kilfillan House Care Home has a Review Score of 9.2 (9.189) from 8 Reviews
Review submitted from a Postal Card by B T (Granddaughter of Resident) on Wednesday 21 March 2018. Relates to February 2018.
Friendly, helpful staff. I couldn't believe how quickly Grandma improved once she was in their care.
It's almost like a hotel.
How likely would you be to recommend Kilfillan House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Kilfillan House Care Home responded to this review on 21 Mar 2018:
Thank you for your review. I'm so pleased to hear that your grandmother's health has improved and hope that she is enjoying the different things on offer.
Review submitted from a Postal Card by J W (Nephew of Resident) on Wednesday 14 March 2018. Relates to February 2018.
I have been very pleased with the friendly and helpful staff at Kilfillan and would be happy to recommend it.
How likely would you be to recommend Kilfillan House Care Home? Likely
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Jayne Duck, Customer services administrator at Kilfillan House Care Home responded to this review on 15 Mar 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
Review submitted from a Postal Card by Brian W (Father of Resident) on Wednesday 21 February 2018. Relates to January 2018.
All staff are very friendly and helpful.
How likely would you be to recommend Kilfillan House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Kilfillan House Care Home responded to this review on 21 Feb 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
Review submitted from a Postal Card by Rosina S (Daughter of Resident) on Thursday 25 January 2018. Relates to January 2018.
Mum has been in the care of Kilfillan for 9 months. I have been very pleased with all aspects of care and welfare, she has enjoyed all the social activities and I hope this will continue.
How likely would you be to recommend Kilfillan House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Kilfillan House Care Home responded to this review on 25 Jan 2018:
Thank you for your review. I'm so glad to hear that your mum is well cared for and that she is enjoying the different activities on offer.
Review submitted from a Postal Card by Tina A (Daughter of Resident) on Thursday 25 January 2018. Relates to January 2018.
My mother has been in Kilfillan House Care Home since the 18th December 2017. My mother and the family have been very happy with the care she has received in that time. The staff are always very pleasant and helpful.
How likely would you be to recommend Kilfillan House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Kilfillan House Care Home responded to this review on 25 Jan 2018:
Thank you for your review. I'm so glad to hear that your mother is happy and settled and that she is well cared for. This must give you peace of mind also knowing that she is safe in our care.
Review submitted from a Postal Card by H N (Daughter of Resident) on Tuesday 23 May 2017. Relates to April 2017.
Mum has lived here for 4.5years after transferring from the hospital as a fast track patient. She has improved enormously due to care attention from all at Kilfillan.
Mum is now bedridden but able to communicate on good days, but not much on her bad days.
She eats pureed food but does sometimes need assistance to eat, which is given willingly.
Mum gets on well with her carers/nurses and Kilfillan is situated in a quiet part of Berkhamsted, something mum appreciates.
How likely would you be to recommend Kilfillan House Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Kilfillan House Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by J B (Daughter-in-law of Resident) on Thursday 26 January 2017. Relates to December 2016.
At Kilfillan House my relative is well cared for by thoughtful, considerate and caring staff. The sitting room, dining room and conservatory are pleasant communal rooms. The garden is greatly appreciated weather permitting. There is a family feel at Kilfillan House and staff are always very welcoming when we visit. Managing staff are always approachable and keen to discuss any requirements or changes. A range of activities are organised to keep residents stimulated and socialised. Some bedrooms would be improved by refurbishment.
How likely would you be to recommend Kilfillan House Care Home? Likely
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Rose Pickering, Customer Service Administrator at Kilfillan House Care Home responded to this review on 26 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Sandra G (Daughter of Resident) on Monday 18 April 2016. Relates to March 2016.
Our dear mum came to Kilfillan for her end of life care. A short stay was expected and now, thanks to excellent nursing care she celebrated her 88 birthday some 9 months after admission. This is quite remarkable in itself but what is extraordinary is the care and professionalism of all the at the Nursing Home. A special birthday tea was organised and as a family we cannot thank all the nursing home team for their kindness, respect and dignity. We enjoyed special time with mum on her birthday thanks to the home, something we did not think we would have this year. Remarkable care by remarkable people. Thank you from the bottom of our hearts.
How likely would you be to recommend Kilfillan House Care Home? Extremely Likely
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Rachel Elliott, Customer Service Adminstrator at Kilfillan House Care Home responded to this review on 20 Apr 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Kilfillan House Care Home