Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ
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9.6 80 Reviews
  • Kilfillan House Care Home, Berkhamsted
Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor house provides first-class accommodation and facilities. Interiors include comfortable ensuite bedrooms while outside offers pretty mature gardens with a greenhouse and sensory garden, each providing the ideal setting to relax and unwind.

The chef provides meals that are tasty and nutritious and works hard to ensure that all residents’ dietary requirements are met. Home-made sweet treats are available every day and the home enjoys celebrating each resident’s birthday with a personalised birthday cake.

Daily activities and regular outings are arranged for residents and friends and family are always welcome to join in.

This home is open to local authority funded residents, get in touch to find out more.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Kilfillan House'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jessica Britton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based on the edge of Hertfordshire, the historic market town of Berkhamsted has lots to offer. It was once home to the famous novelist, Graham Greene, and has many spots of natural beauty. That includes places like Ashridge forest and the ruins of Berkhamsted Castle.

Parking

  • On-site parking is available.

Kilfillan House Care Home Reviews (80)

9.6

Kilfillan House Care Home has a Review Score of 9.6 (9.619) out of 10, based on 21 reviews in the last 2 years.
Over all time Kilfillan House Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kilfillan House Care Home
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Total of 80, showing 1-20
Review from J N (Son of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From her arrival at Kilfillan House until her death two weeks later my mother was cared for with kindness and obvious expertise. Just as importantly, her visitors were always made welcome too. Many thanks from a grateful family!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care Home

Thank you for your lovely review. We are saddened to hear about your loss but we are glad to have been able to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Judith H (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kilfillan House Care Homes provided the perfect care home for mum. It is a warm, relaxed and welcoming environment. All the staff are friendly and compassionate. We felt our mother was extremely well cared for and we were truly grateful for all the support they gave to her and to us.
Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind review. We are so pleased to hear that your Mother was cared for and looked after well and that you felt at ease with her in our care. It is always wonderful to hear words like "Friendly" and "Compassionate" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from D N (Son of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum 's stay at Kilfillan was just three weeks until she died but she was in the best possible care. My family is very grateful to each and every member of staff for the professionalism, kindness and compassion they gave us and my mother. Everyone - nursing, admin, cleaners - was exemplary. Whilst
end of life is never going to be an easy process, I can't imagine it could be any better than the one provided by Kilfillan. Thank you.
Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely words. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Mum received such high standards of compassion, kindness and support and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Sam D (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my father's 2nd respite stay here. It was great to see so many of the same friendly caring staff as were here 2 years ago on his last stay. There is a really happy atmosphere amongst the staff who clearly know the residents well and they really understand my dad's needs and gave an excellent
level of care. The catering and facilities were also very good with varied menu and nice lounge and garden. Would definitely recommend.
Reply from Lisa Henderson, Customer Care Advisor at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.

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Review from L W (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has had a very happy life at Kilfillan House. She has been a resident since Sept 2024. The staff are well qualified and friendly. The accommodation is spotless and comfortable. My mum sadly passed away suddenly this month and the help and support I have received is 5 star! Although my mum's mobility
was zero, she never missed the abundance of entertainment provided in the lounge. The cooking is all from fresh ingredients, top quality.
Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your lovely review. We hope Kilfillan House care home did everything possible to make the transition as easy as possible. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Kilfillan House to care for Mum.

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Review from S C (Daughter of Resident) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident at Kilfillan house, and I have found the care and compassion shown to her has been wonderful. All of the staff that I have been in contact with have been courteous, knowledgeable and, despite being busy, always happy. They have been good at passing on information to me and other
members of the family. I have no hesitation in recommending this home.
Reply from Lisa Henderson, Customer Care Advisor at Kilfillan House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Courteous" and "Knowledgeable" being used to describe our Staff. We hope to continue providing your Mother with the best possible care.

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Review from Katrina O (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The house put on a picnic for all the residents and their family. The staff were brilliant they took time to make sure everyone felt special and entertained. The food was wonderful and very thought-out. Thank you each and every member of staff for such a special day.
Reply from Lisa Henderson, Customer Care Advisor at Kilfillan House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that Kilfillan House Care Home put on a picnic for all residents and their family. We hope to continue providing your loved one with the best possible care.

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Review from C O (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although our father's stay at Kilfillian Care Home was brief - just three weeks before his passing - our experience with the staff and the care he received left a lasting and positive impression on our family.
From the moment he arrived, we were always greeted with a smile, and there was a genuine
atmosphere of compassion throughout the home from all staff. The care was not only professional but deeply personal. The nursing staff in particular were proactive, attentive, and responsive to his needs, ensuring he was comfortable and treated with dignity every step of the way.
What meant just as much was the support offered to us as a family. During a very emotional and difficult time, the team was there for us too - with empathy, reassurance, and consistent communication.
Thank you to everyone at Kilfillian Care Home for making those weeks as peaceful and comforting as they could be.
Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your kind words. We are saddened to hear about your loss but we do hope our care home did everything possible to make the transition as easy as possible. It is always nice to hear words like "Proactive" and "attentive" being used to describe our care.

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Review from F S (Daughter of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kilfillan House is a pleasant building with a smart new outside seating area and a welcoming entrance area. The room was a moderate size - a little dark but a lovely view of a cherry tree. I was particularly impressed with the warm welcome Dad received on arrival and Dad said that the food was excellent
and the staff attentive and kind. Some minor improvements - Dad said the bedroom floor was slippery when wet. It was also sometimes a little hard to get information before admission. Thank you to all the staff who took such good care of dad.
Reply from Lisa Henderson, Customer Care Advisor at Kilfillan House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Dad in our care. It is always nice to hear words like "Kind" and "Attentive" being used to describe our Staff. We hope to continue providing your Dad with the best possible care.

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Review from D W (Respite Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my two week post operation stay, I felt well looked after and very comfortable at Kilfillan House. I had a full knee replacement, so initially needed a lot of support and found the staff kind, helpful and knowledgeable. I was always treated with dignity and respect and felt very welcome from
the moment I arrived.
Reply from Lisa Henderson, Customer Care Advisor at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Helpful" being used to describe our Staff. Thank you for choosing Kilfillan House Care Home for your stay.

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Review from Fiona W (Daughter of Resident) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Kilfillan House post a knee replacement surgery for 2 weeks. The care was just what she needed, and the staff were kind, attentive and very supportive. They were also very knowledgeable in terms of managing her pain relief and other medical side effects of the operation. The support
staff were also welcoming and always offered me a cup of tea, and were happy to spend time talking to us.
Reply from Lisa Henderson, Customer Care Advisor at Kilfillan House Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease with your Mother in our care. It is always nice to hear words like "Kind" and "Attentive" being used to describe our Staff. Thank you for choosing Kilfillan House for your Mum's stay.

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Review from J W (Wife of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are grateful for all the kindness, comfort and care my husband received while residing here for palliative care.
Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from R I (Husband of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 3 months my wife is still receiving excellent care and attention at Kilfillan House.
One highlight was Christmas Day when I was invited to dinner. The staff set up a festive table in the conservatory, and the chef and her team served up an excellent meal. Any request we have made has always been
dealt with.
Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review from N G (Wife of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Kilfillan House for a year and is well looked after. Anything wanted going and the carers are there. The kitchen staff did wonders over Christmas, with excellent service.
I was in for two weeks over Christmas. Best Christmas I had in a long time. I would go again.
Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to hear he had a lovely time at Christmas. We hope to continue providing your loved one with the best possible care.

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Review from C C (Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring staff. Good food.
Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Kilfillan House.

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Review from S H (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the manager who showed us round to the kind and caring staff, we couldn't have been happier with the respite care my father received in the 2 weeks at Kilfillan House. It was a perfect place to recover after surgery and he left stronger and more confident to cope with life at home. Thank you to
them all.
Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave us your review. It is so wonderful to hear that your father greatly benefitted from the high standards of care that he received whilst staying with us at Kilfillan House. We are pleased to hear that you were impressed with how "kind" and "caring" the staff are and that you could feel at ease with your father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Alan B (Husband of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been overwhelmed by the loving care that my wife and I have received from all of the staff at Kilfillan. I do not believe I could have found a better care home anywhere. I would like to thank each member of staff for being so kind to us.
Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to leave your lovely words. We are so pleased to hear that you and your Wife have felt supported and feel like part of our Kilfillan House family. It is always nice to hear words like "Kind" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from R P (Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Good care. Caring staff. Pleasant accommodation. Enjoyed my stay. Would come again.
Reply from Rosie Smith, Customer Service Advisor at Kilfillan House Care Home

Thank you so much for leaving us such a great review. We are thrilled that you enjoyed your stay at Kilfillan House Care Home and look forward to welcoming you back if you ever need us.

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Review from J P (Friend of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident here for 16 months. She has had very good care. There is a lovely, family atmosphere. The home is well managed and the staff go the extra mile for their residents. Thank you.
Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. We are pleased to hear your Friend has become a part of our Kilfillan House family and that she is well cared for. We are looking forward to seeing you again.

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Review from D C (Respite Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was here May to August 2023 and was well looked after. Staff were all so caring and helpful. I returned to see them in December to thank them and have a cup of team and cake.
Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. It is always nice to hear from former residents feeling like they were cared for and looked after, especially hearing words like "caring" and "helpful" being used to describe our care. Thank you for choosing Kilfillan House for your stay.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Kilfillan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Kilfillan House Care Home is calculated as follows: ( (159 Excellents x 5) + (77 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 244 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kilfillan House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Kilfillan House Care Home

What types of Care is Kilfillan House Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kilfillan House Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Kilfillan House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kilfillan House Care Home to the centre of Berkhamsted?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kilfillan House Care Home to verify any information. View our terms and conditions. Kilfillan House Care Home has an Enhanced Service - more info.