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Kilfillan House Care Home

Graemesdyke Road, Berkhamsted, Hertfordshire HP4 3LZ
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we can visibly see the difference the care offered by the whole team has madeA L(Daughter-in-law of Resident/Service User)
Kilfillan House Care Home, Berkhamsted
I cannot recommend Kilfillan House enough, thank youJacky D(Daughter of Resident/Service User)
Kilfillan House Care Home, Berkhamsted
Lovely reception and kind affection towards my wife, with careful attention to all her needsPeter S(Husband of Resident/Service User)
Kilfillan House Care Home, Berkhamsted

Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor house provides first-class accommodation and facilities. Interiors include comfortable ensuite bedrooms while outside offers pretty mature gardens with a greenhouse and sensory garden, each providing the ideal setting to relax and unwind.

The chef provides meals...  

Care Provided by Kilfillan House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,310From £1,440
Nursing CareFrom £1,545From £1,700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Kilfillan House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Jessica Britton (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based on the edge of Hertfordshire, the historic market town of Berkhamsted has lots to offer. It was once home to the famous novelist, Graham Greene, and has many spots of natural beauty. That includes places like Ashridge forest and the ruins of Berkhamsted Castle.

Parking

  • On-site parking is available.

Kilfillan House Care Home Reviews (92)

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9.7

Kilfillan House Care Home has a Review Score of 9.7 (9.664) out of 10, based on 29 reviews in the last 2 years. Over all time Kilfillan House Care Home has 92 reviews.

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Review from Susan D (Respite Resident) published on 22 June 2023 Submitted via Website
Overall Experience

I spent two weeks at Kilfillan following hip surgery. The care was exceptional and all the staff were friendly and helpful. I feel the care I received contributed to my well-being and convalescence. The food was good and nourishing. I would not hesitate to recommend this care home for short or long-term stay.

Reply from Rebecca Kellegher, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. It is always nice to hear words like 'friendly' and 'helpful' being used to describe our care. Thank you for choosing Kilfillan House for your stay.

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Review from Jacky D (Daughter of Resident) published on 21 June 2023 Submitted via Postal Card
Overall Experience

From day one, the staff at Kilfillan House have been amazing. They are all extremely friendly and caring. The care given is excellent and the home is clean and welcoming. Dad is particularly enjoying the food which us helping enormously with his recovery. I cannot recommend Kilfillan House enough, thank you.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. We hope Kilfillan House Care Home did everything possible to make the transition as easy as possible for your dad. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your dad stay as comfortable as possible.

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Review from C C (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card
Overall Experience

My mother was in the home for 6 months. She was very well cared for throughout. The staff were attentive and kind and made her final days as comfortable as possible, particular thanks to two members of staff. I would recommend the nursing home without hesitation.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave us your review. It is always nice to hear words such as 'attentive' and 'kind' being used to describe our care and we hope you will go away from this feeling like your mother received the best possible care during her stay with us at Kilfillan House Care Home.

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Review from Andrew M (Son of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

My mother spent the last two months of her long life at Kilfillan House Care Home receiving palliative care. The kindness, compassion and care shown to my mother by the amazing staff was truly wonderful. Also, the practical and emotional support given to me at a difficult time has been fantastic. I recommend the tea and hugs.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like “kindness” and “compassion” being used to describe...  

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Review from C D (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card
Overall Experience

Myself and all my family were delighted that my mother was welcomed back to Kilfillan House with the assurance and comfort of the knowledge that she would receive the best of care during the last days of her life. The nursing staff were very good at communicating with us daily and prepared us well towards the end of her life. They were professional but always with a smile and showed great respect and empathy towards our mother.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your kind words. We are glad to have helped you and your family through such a difficult time. Hopefully, with you knowing that your mother received the best possible care, it can put your mind at ease.

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Review from John C (Son of Resident) published on 4 May 2023 Submitted via Postal Card
Overall Experience

The care received by my mother was second to none. All staff, at all times, were friendly, approachable and very helpful. My mother enjoyed her stay right up to the end and was always treated with dignity. A credit to the care system.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your kind response. It is always lovely to hear words such as "helpful" and "approachable" being used to describe the care that we provide. We are saddened to hear about your loss and we hope you can go away from this feeling like your mother received the best possible care.

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Review from J A (Resident / Service User) published on 21 April 2023 Submitted via Website
Overall Experience
Any care home is defined not by its location, or by its facility, but by it's staff. The manager and the staff at Kilfillan House are beyond the normal and manage to excel within, what may only be described, as a challenging physical situation. The nursing staff in particular are exceptional in that, whatever the workload, they somehow manage and without complaint of any kind. This is at a time when most care homes are probably stretched for staffing levels. The carers, while many are relatively new, have all settled into a nice working regime whereby everything is taken care of, usually with minimal delay.

As it's longest-serving resident, I am proud to say that Kilfillan House is currently running superbly well and much of this must be due to the current manager who has already made several positive improvements to the home. This, in turn, rubs off on the staff who are much happier in their work as a result. Well done Kilfillan.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. We are so pleased that you feel comfortable and at ease in our care and we are happy to hear you feel like a part of our Kilfillan House family. We have a genuine regard for our residents, so this makes us happy that we can make your stay with us enjoyable and pleasant. We hope to continue providing you with the best possible care.

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Review from A H (Husband of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

We had lunch at Kilfillan House for our 63 wedding anniversary, and the kindness and fuss they made of us were outstanding. They made it a day my wife and I will never forget. Thank you to this outstanding team.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your wonderful review. It is so nice for us to hear that the care home has gone so above and beyond to help you and your Wife celebrate such a big milestone. Congratulations to you both, and thank you for choosing Arbrook House.

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Review from Juliet M (Daughter of Resident) published on 28 October 2022 Submitted via Website
Overall Experience
The photo gallery is misleading. I didn't see any board games being played but they do have a lovely big TV in the lounge which is what the main 'activity' seemed to be. There was a grave lack of organised activities, which seemed to be the chosen policy of the manager. She was rarely available leaving the nursing leads to shoulder all contact with relatives' concerns/queries - unfairly in my opinion.
Staff were largely lovely and clearly caring (only one member of staff came across as a little short and judgemental, which was unwelcoming) - all dealing with a heavy workload, especially at weekends, and I'm sure they, like most carers in this country, are underpaid for what they do.

The room my Dad was in was very small with little room for anything other than the bare essentials (and the telephone did not work!). The garden is well kept with areas of seating but no way of residents to attract attention and my Dad was left for a harmful amount of time unnoticed outside.

Reply from Rebecca Kellegher, Customer Service Adviser at Kilfillan House Care Home

Thank you for your feedback. Our management team are always available to speak with to raise any concerns you may have, including room suitability not only for new residents but also for our current residents. Our resident's safety is paramount, ensuring they are safe within the care home premises...  

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Review from Susan T (Sister of Resident) published on 7 October 2022 Submitted via Postal Card
Overall Experience

Thank you so much for looking after my brother. He was so happy to be with you. Although he was not with you very long, you all made him very happy in his final days. I cannot praise you enough for what you did for him, I will always be grateful to you all. Your dedication and caring cannot be beaten, it is first class.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to leave us your review. We are so sorry for your loss and we hope that knowing how happy he was in our care is of comfort to you now.

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Review from T C (Daughter-in-law of Resident) published on 2 September 2022 Submitted via Postal Card
Overall Experience

My mother-in-law recently moved into Kilfillan House; she has been made very welcome. The staff are very attentive, caring and friendly. The food is amazing. My mother-in-law received care from a different care home where she didn't have a great experience. I believe she will be happier at Kilfillan House.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. We hope Kilfillan House care home did everything possible to make the transition as easy as possible and are happy to hear you can feel at ease with your mother-in-law in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Clive D (Son of Resident) published on 1 September 2022 Submitted via Postal Card
Overall Experience

My mother seems very settled and well cared for. The staff are very encouraging and try to engage in her activities, however, her mobility is deteriorating and it's more difficult for her to engage in downstairs activities.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We have a genuine regard for all of our residents and please let us know if there is anything we can do to make your mothers stay as comfortable as possible.

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Review from D L (Daughter of Resident) published on 1 September 2022 Submitted via Website
Overall Experience

I can’t praise Kilfillan highly enough. My grandmother was and my stepdad is now a resident. The staff treat the residents with respect and have a lovely caring attitude. They take the time to get to know the person in their care and put things in place that will give them pleasure. They are practical and flexible in their administration wherever they can be.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. We hope Kilfillan House Care Home did everything possible to make the transition as easy as possible and hope that you feel like a part of our Kilfillan House family. We hope to continue providing your loved one with the best possible care and thank you for choosing our home for your stay.

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Review from A H (Wife of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

Cannot fault the care my husband gets.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Kilfillan House for your stay and we look forward to seeing you again soon.

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Review from Julian C (Son of Resident) published on 24 August 2022 Submitted via Postal Card
Overall Experience

Just moved my mum into Kilfillan House and can't believe how much better it is compared to the previous care home. All the staff are so polite and the food is amazing. Every room is very fresh and clean. I would recommend this care home to everyone. Thank you for a great experience.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for your feedback. We are so happy to hear the way you describe our home. Thank you for choosing us to care for your mum.

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Review from Maria E (Daughter of Resident) published on 28 June 2022 Submitted via Website
Overall Experience

I cannot fault the care that my dear mum is currently receiving at Kilfillan House - she has been there since the end of March 2022 and all the staff are always so kind to her and indeed to all our family that visit her. I am fortunate enough to be able to visit Mum frequently and each time I leave her, I know that I am leaving her in safe, caring hands. The dedicated staff work so hard and nothing ever seems too much trouble to make Mum comfortable and settled.

Reply from Rebecca Kellegher, Customer Service Adviser at Kilfillan House Care Home

We really appreciate your kind words. We are very happy to hear that you feel at ease with your mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and well looked after. Thank you for your review.

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Review from Janet E (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

My mum died at Kilfillan Hosue on 5th April, after 4 and a half years in the home. I was very grateful to be told the day before that her death might be imminent so that I could see her for the last time. I think she was very well cared for in the home. She had dementia and was vulnerable and I am very grateful for the extremely kind and thoughtful care she received.

Reply from Amanda Barnes, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss and please accept our condolences. It is nice to hear that you managed to see your mum one last time. Hopefully, you will go away from this feeling like your mum received the best possible care.

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Review from B H (Respite Resident) published on 4 May 2022 Submitted via Postal Card
Overall Experience

The kindness I have experienced during my respite care has given me the confidence to go home and start living. The staff are so dedicated and loved.

Reply from Amanda Barnes, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is lovely to hear that you have had such a positive experience in our care and now feel confident enough to go home. Thank you for choosing Kilfillan House for your stay.

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Review from Malita S (Resident / Service User) published on 11 April 2022 Submitted via Postal Card
Overall Experience

I cannot comment on the value of money as I have nothing to compare with similar establishments. Please expedite the clearing of the shower room, it's full of stuff as I do have an ensuite shower in my room, I look forward to being able to take a shower on my own without help, which is needed in the 'plunge seat' in the bathroom.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to leave your comments. I will certainly pass your feedback regarding the shower room on to the management team.

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Review from C M (Son of Resident) published on 24 March 2022 Submitted via Postal Card
Overall Experience

Dad was a resident for over two years and was very content during this period. The family cannot thank the staff enough for the care and respect they gave him, especially in his final few months. The last two years have been a difficult time for everyone working in care homes yet we were always made to feel welcome and when visits were not possible we were kept informed at all times. Kilfillan House was always Dad's first choice for care and the family would have no hesitation in recommending Kilfillan to others.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Kilfillan House Care Home

Thank you for taking the time to write us a review. We hope that it was of comfort knowing that your Dad received the very best of care at Kilfilan House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 August 2026

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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