Allington Court Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN

Allington Court is a purpose-built care home offering a range of tailored care services in a warm, secure and homely environment, and has been specifically designed for adults living with dementia. The home also cares for people living with Parkinson's, Huntington's or other neurological conditions requiring specialist nursing or residential care.

Accommodation consists of bright and spacious communal living areas and all bedrooms provide en-suite facilities. With the home being situated across one floor, it’s easily accessible, with some of the bedrooms offering views of the countryside. The home benefits from lots of communal space, with the added benefit of it’s sister home next door, there is lots of indoor and outside space for residents and relatives to enjoy.

Situated within 13 acres of well-maintained gardens, the home offers a country side feel, within a few minutes’ drive from the busy M25. The home is close to local bus links (short 10 minute walk) and a short taxi ride from Watford, St Albans and Bricketwood train stations.

Allington Court is responsive to the dietary needs of each resident and whether someone prefers to eat meals outside of usual dining times, or would rather eat in the privacy of their own room, their needs are met. There is a nite bite menu available, offering facilities throughout the day and night.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in seven days a week. The home also has computer facilities to help residents maintain links with the local community and family.

Allington Court has a sister home, situated next door providing nursing and residential care. Please contact us for more information about care at Tenterden House.

Group: Bupa Care Homes

Person in charge: Linda Marks (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Head/Brain Injury • Huntington's Disease • Parkinson's Disease • Schizophrenia

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Italian

Single Rooms: 44

Rooms with ensuite WC: 44

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Allington Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Allington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Allington Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.625 for Allington Court Care Home is calculated as follows: ( (183 Excellents x 5) + (97 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 285 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Allington Court Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 20 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Allington Court Care Home has a Review Score of 9.6 (9.625) from 24 Reviews


Average Ratings

  • Excellent
    17
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Allington Court Care Home?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Allington Court Care Home

  • Resident / Service User
    15
  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

I live in this home with my husband, we are very comfortable and happy.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review. I'm so pleased to hear that you and your husband are happy and comfortable in our care.

Good.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review.

Activity is good. Staff very nice.

How likely would you be to recommend Allington Court Care Home? Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

I am very happy.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review. I'm so glad to hear that you are happy in our care and hope that you are enjoying the different activities on offer.

Very Good.

How likely would you be to recommend Allington Court Care Home? Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

I am very happy here.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review. I'm so glad to hear that you are happy in our care.

I have been at this home for a short time. Everyone is lovely.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review. I hope that you are settling in and making new friends and enjoying the different activities on offer.

I would recommend this home to family.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 27 Feb 2018:

Thank you for your review. We are pleased to hear that you would recommend our home.

The home has a friendly and happy atmosphere. I have noticed that nothing is too much for the staff when looking after the residents and their family. I wouldn't hesitate to recommend the home.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Allington Court Care Home responded to this review on 30 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Very caring, kind and easy to talk to staff. I found it very hard at the beginning, but there was always someone to talk to and a shoulder to lean on. My husband is always treated with dignity.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 20 Oct 2017:

Thank you for your review. I know that it can be very difficult when a loved one first goes into care, but I hope that any fears that you had have now been put to rest and that you have peace of mind knowing that your husband is well cared for.

The staff are all very kind to both my mother and me. They encourage everyone to do what they are capable of. Today one resident is knitting, one is doing a jigsaw. Others are reading the newspaper together whilst others sleep. It is a very caring home.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 19 Oct 2017:

Thank you for your review. It is lovely to hear how kind our staff our and that the residents are taking part in doing different things.

My father came to Allington Court after a period in hospital left him unable to return to his previous care home. He settled in extremely well and quickly, and seems comfortable and content. The staff are caring and attentive to his needs, which is vital as his ability to do things for himself diminishes. My sisters and I are delighted to have found such a good home for our father.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 19 Oct 2017:

Thank you for your review. I'm so glad to hear that your farther has settled in well and that he is happy and content.

My mother has been a resident in the home for over 8 years and has always been treated with respect and gentleness. I believe that nowhere else would give me reassurance that my mother is getting the best care available and I know that she is safe.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 17 Oct 2017:

Thank you for your review. It is lovely to hear that you have peace of mind knowing that your mother is safe and well cared for.

I'm comfortable, I have everything I want.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Allington Court Care Home responded to this review on 22 Jun 2017:

Thank you for your response. Glad to hear that you are settled and have everything that you need.

I lived in this home for a long time.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 26 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I would recommend this home to family and friends. I'm very happy.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 26 Jun 2017:

Thank you for your review. So glad that you are happy and that you would recommend the home to others.

I'm happy in this home.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Allington Court Care Home responded to this review on 20 Jun 2017:

Thank you for your review. It is good to hear that you are happy in our care.

Happy with my review. Happy living here.

How likely would you be to recommend Allington Court Care Home? Likely

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Average Rating:   3.7 out of 5

Jayne Duck, Customer services administator at Allington Court Care Home responded to this review on 19 Jun 2017:

Thank you for your review. So glad to hear that you are happy living at Allington Court.

Very happy with being at this home.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Allington Court Care Home responded to this review on 19 Jun 2017:

Thank you for your review. I'm so glad to hear that you are very happy at Allington Court.

My husband has early onset Alzheimers. He is very difficult at times. He has been at the home for almost 2 years. In all that time I have found all the staff to be kind, considerate and empathetic. He is well cared for. The home is clean, bright and modern. Food is home cooked. The nursing staff keep me informed by phone of any incidents ie. A fall. The GP visits every week. They have a programme of activities and entertainers but my husband is unable to join in.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Simone Berkeley, Customer Service Advisor at Allington Court Care Home responded to this review on 01 Jun 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

Mum was admitted to Allington Court as a patient on end of life care with Alzheimer's. Obviously, this was an incredibly stressful time but we were more than happy with the help and care offered by the staff at Allington. They were always kind and compassionate and I would not hesitate in recommending this lovely, clean tidy home.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer servicies administrator at Allington Court Care Home responded to this review on 09 Feb 2017:

So Sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very caring patient always available for visiting. Room always clean and available to be seen. Curtains and bed covers always changed frequently. When his wheelchair was damaged it was replaced. Patient escorted to the hospital when the catheter needed replacing. Clothes kept in good cleanliness and order. Welcomed when we visited and almost invariably offered tea. Public rooms well kept and any spills dealt with rapidly. Rooms dressed suitably for the seasons. Decorated according to seasons and festivals. Patients with difficulties dealt with care.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I would recommend this home to family and friends. I like my room and the food, the activities and music is good and my room is very clean.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Yes no problem recommending this home for friends, staff are caring and helpful.

How likely would you be to recommend Allington Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Rose Pickering, Customer Service Administrator at Allington Court Care Home responded to this review on 28 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Bed Vacancies

2 Bed Vacancies

posted 04 May 2018

Accommodation consists of bright bedrooms with en-suite facilities and offering views of the countryside.

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Allington Court Care Home