Allington Court Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.7 104 Reviews
  • Allington Court Care Home, St Albans
Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, residential, Parkinson's and short-stay care.

Everything is on one floor, and the building has a circular design. giving every room garden access and making it easier for residents to find their own way round. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

With the help of their loved ones, staff build a picture of their life story and their likes and dislikes. Staff can then personalise care and help them live the way they want to. Communication and engagement is a big part of life here, too. So, if your loved one finds it easier to use signs and symbols to communicate, the team are happy to use Makaton.

There’s always lots going on within the welcoming community. Activities are run seven days a week and frequently join neighbouring Bupa care home, Tenterden House (offering nursing and residential care), for a range of engaging events and the occasional themed meal.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Tenterden House and Allington Court'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Vijo Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. We’re just off North Orbital Road on the way to the M25 and there’s lots of on-site parking. Lye Lane is the first left after the roundabout with the Shell garage and Mercure St Albans Noke Hotel on it. There’s also a local bus stop a 10-minute walk away.

Parking

  • On-site parking available.

Allington Court Care Home Reviews (104)

Total of 104, showing 41-60
9.7

Allington Court Care Home has a Review Score of 9.7 (9.698) out of 10, based on 19 reviews in the last 2 years. Over all time Allington Court Care Home has 104 reviews.

Overall Experience

  • 77
  • 27
  • 0
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Date Published

104
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Review from Jill Q (Niece of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally pleased with the treatment/care my aunt receives. They are diligent in reporting to me any health issues that my aunt may have. She is very happy there with the staff and friends she has met.

Reply from Amanda Barnes, Customer Service Adviser at Allington Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with your aunt's care - we are glad to hear that she is very happy with the staff and other residents. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible.

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Review from E P C (Sister of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid regulations and, once again Christmas, have compounded the problems for us as visitors, but particularly for the staff. They have to keep strict control of potential visits and fit in extra meetings as well as the daily running of Allington Court. I have found everyone unfailingly helpful and
am so happy that my sister is cared for so well in the happy home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Allington Court Care Home

Thank you for your feedback. We appreciate it has been very difficult at times with regards to visits. Please let us know if there is anything further we can do to help you stay in touch with your Sister.

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Review from N S (Granddaughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has recently moved into the home and has settled in really well. The home from what we see through their Facebook page and our visits is always well kept and clean. The staff here have been amazing and even when we have been unable to get in due to isolations they have arranged video calls for
us so we can all still see and speak to her, they have helped make her room her own by putting pictures up on the walls of her family. We as a family can see how much more relaxed she is compared to living at her house and she enjoys being looked after by kind, caring, and helpful staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Allington Court Care Home

Thank you for your lovely review. We are glad to hear that you can see how much more relaxed your Nan is now she is living with us at Allington Court. Thank you for choosing us to care for her.

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Review from K H (Daughter of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Allington Court. The staff are very caring and friendly and show the residents respect and dignity. The food is always fresh and homemade, and the chef regularly checks that we and mum are happy with the choices given.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Allington Court Care Home

Thank you for your feedback. We are happy to hear that you feel all our residents are treated with dignity and respect. We certainly hope to continue to provide the best care possible for your Mum.

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Review from Anne C (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was my fathers birthday, his first in a care home. I would like to offer my heartfelt thanks to everyone at the home who made the day special for him. My mum and I visited my father in his room and enjoyed watching him open presents. The care home staff surprised us all by bringing in a beautifully
decorated birthday cake whilst we were there and singing happy birthday. A proper birthday party, with my mum and I having tea and cake too. The cake was enjoyed by everyone, especially my father who devoured every morsel in record time. A big thanks to the care home chef and all the staff.

Reply from Amanda Barnes, Customer Service Adviser at Allington Court Care Home

We appreciate you taking the time to leave us your comments. Happy Birthday to your father it is lovely to hear he had such an enjoyable day. We are very happy to hear you can feel at ease with your father in our care at Allington Court. Please let us know if there is anything more we can do to make his stay more comfortable.

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Review from Loretta G (Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for a short time but all the staff and everyone made me feel at home the feel has been all I wanted. Everyone is so friendly.

Reply from Amanda Barnes, Customer Service Adviser at Allington Court Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Allington Court family. Thank you for choosing Allington Court for your stay.

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Review from John B (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well. Comfortable. Staff are helpful.

Reply from Amanda Barnes, Customer Service Adviser at Allington Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel comfortable in our care home. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from K B (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ok - all good staff, very caring, lots to do.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Allington Court Care Home

Thank you for your feedback. Thank you for choosing Allington Court for your care.

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Review from Wendy L (Wife of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so satisfied with my visits, staff are very friendly and helpful. During such challenging times they have accommodated us. The home is always so clean and bright. The care has been wonderful, I always come away knowing my husband is in the best care.

Reply from Amanda Barnes, Customer Service Adviser at Allington Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Husband in our care. We hope to continue providing your Husband with the best possible care.

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Review from G B (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Allington Court continued to maintain care during the most challenging of times, the Covid pandemic. We are so pleased that the home is now able to open up and accommodate close family visits as we have missed being able to visit our mother in the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Allington Court Care Home

Thank you for taking the time to leave your review. We are so happy to be able to welcome our families back for visits after such a difficult year.

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Review from Valerie C (Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are mediumly helpful. Good activities like spending time knitting or eating pancakes. Love my room and twin room. Can keep my curtains closed if I want.

Reply from Amanda Barnes, Customer Service Adviser at Allington Court Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything else we can do to make your stay more comfortable.

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Review from M W (Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to family because the staff are lovely and friendly. The activities staff pop in to do activities in my room.

Reply from Amanda Barnes, Customer Service Adviser at Allington Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear the words lovely and friendly. Please let us know if there is anything else we can do to make your stay more comfortable.

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Review from J J (Daughter-in-law of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and treat residents with kindness. The home is light and airy too.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Allington Court Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.

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Review from Gareth C (Son-in-law of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two months into my father-in-law's stay at Allington Court and we are very happy with his care at Allington Court. Although he has virtually no memory of us any more he seems very happy, well presented and in excellent physical health. The managers and carers are very easy to talk to by email and very
responsive to questions or concerns. A highly professional team and we are so happy he is in such a great home. He regards it as his "new house" and wants to invite us in but due to Covid he cannot, which he does not really understand sadly.
We all appreciate the social media presence so we can see pictures of him taking part in activities and the many musical concerts they seem to have. His wife is greatly comforted that he is being kept safe, healthy and entertained.
I would highly recommend Allington Court to anyone facing the difficult decision to move their loved ones suffering dementia/Alzheimer's into care. We were in your place just a few months ago and it has been a relief to find Allington.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Allington Court Care Home

We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else we can do for you or your family.

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Review from E H (Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Love this home.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Allington Court Care Home

Thank you for your kind words. We are happy that you are happy living here.

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Review from B H (Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I like being here. The staff are very nice.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Allington Court Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for the feedback.

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Review from Liz P (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to pass on some positive comments regarding the wonderful team at Allington Court Care Home. Everyone is kind and helpful.
The staff are so efficient and are always very happy and friendly when we see and speak to them. They have been absolutely fantastic from the very first day that
Mum arrived. We always get very detailed updates on our mum, they are incredibly caring and kind and we know mum is really fond of them. They have been amazing at arranging regular FaceTime calls with us which have been hugely comforting during such a difficult time. We can see how much our mum enjoys spending time with them.
They have been superstars!! Very efficient, kind and considerate. They have been credibly understanding when we have been upset when Mum has been unwell and have gone above and beyond.
You should all be incredibly proud of yourselves for all the hard work, your commitment, kindness and compassion is clear for everyone to see. Thank you all!

Reply from Greta Narbutaityte, Customer Adviser at Allington Court Care Home

We are very happy to hear you can feel at ease with your mother in our care.

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Review from Maureen M (Daughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed by how I have been able to speak to my mother through video chat during the lockdown. The activities staff have been so helpful. When I was able to visit, I encouraged my mother to join in the activities which were varied and enjoyed. I looked at many care homes before she came
here. I was most impressed with this one.

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Review from Stephanie (Daughter of Resident) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is clean and tidy and does not smell.
The clients of this establishment are well cared for, always well presented.
I would recommend this home to anybody who has a relatives suffering with dementia, it is purpose built and the staff are friendly and treat their clients with dignity and respect.

Reply from Emily Wilson, Customer Services Adviser at Allington Court Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else we can do for you or your family.

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Review from J D (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to the home after a 5-week stay in hospital. We received a very warm welcome from the start and have been very impressed with the professionalism and standard of care from the whole team. Mum has become very settled at the home which has been fantastic to see and is very comforting for
us. The Facetime calls during lockdown have been a fantastic way to stay in touch and are much appreciated!

Reply from Greta Narbutaityte, Customer Adviser at Allington Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Allington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Allington Court Care Home is calculated as follows: ( (155 Excellents x 5) + (55 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 215 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allington Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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