Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.8 81 Reviews
  • Tenterden House Care Home, St Albans
Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people with a wide range of care needs.

Set in 13-acres of beautiful gardens, the home has been skilfully converted to meet residents’ needs without sacrificing any of its Victorian charm. The home offers a warm and homely environment. The home benefits from lots of communal space, indoor and outside space for residents and relatives to enjoy.

Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs. Working closely with the local hospital, the home also offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

They go the extra mile to help residents enjoy their time here. From helping a resident who previously had a stroke to complete a marathon, to putting on social events with their neighbouring Bupa care home, Allington Court.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Tenterdon House and Allington Court'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Vijo Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.

Parking

  • On-site parking available.

Tenterden House Care Home Reviews (81)

9.8

Tenterden House Care Home has a Review Score of 9.8 (9.815) out of 10, based on 15 reviews in the last 2 years.
Over all time Tenterden House Care Home has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Tenterden House Care Home
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Total of 81, showing 1-20
Review from Jaqueline S (Wife of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not thank the team at Tenterden House enough for the incredible care and compassion they showed my husband during his time there. The staff were warm and welcoming and genuinely dedicated to making every day as comfortable and dignified as possible; nothing was ever too much trouble. They treated
him with such kindness and respect. The atmosphere in the home is one of real warmth; it felt like a family. Thank you to everyone who made a very difficult time that much easier.
Reply from Maria Ricketts, Customer Care Adviser at Tenterden House Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Tracy H (Son of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough here for making my mothers move to full time care a most friendly and welcoming experience in this most difficult time. So attentive and helpful to the resident and family visitors. They all go out their way to assist and proactively ensure that care is of a very good
standard . I am reassured
that this care is normal for a most well run care home .Alot of other homes could really learn alot from Tenterden and how to care for the elderly , Thank you all
Reply from Lisa Henderson, Customer Care Advisor at Tenterden House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "Attentive" and "Helpful" being used to describe our Staff. We hope to continue providing your Mother with the best possible care at Tenterden House Care Home.

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Review from John N (Son of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad has been a resident at Tenterden for 22 months after a difficult time following Mum's death, then periods of hospitalisation for an increasing number of falls. Everyone at Tenterden was incredibly helpful and welcoming from the outset. The staff and managers are wonderful, they understand what's
important to Dad and go out of their way to proactively and considerately ensure he is well cared for.


Day to day care and support is well managed with care planning regularly updated with a focus on Dad's needs. His room has an ensuite and facilities are well maintained, with regular cleaning. The Chef has taken the time to understand Dad's preferences. There is emphasis on involvement in activities but recognition that quiet time is also important if preferred. The nursing team have patiently managed and progressed a number of subsequent medical issues.


It is very reassuring to know Dad is being cared for compassionately, in a safe environment, under the supervision of nursing staff

Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely words. We are glad to help you and your family through such a difficult time and we hope Tenterden House Care Home did everything possible to make the transition as easy as possible. We are pleased to hear that you are impressed with the high standards of care provided, the clean environment and the variety of meals provided. Thank you for choosing Tenterden House for your Dad's stay.

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Review from Linda C (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was admitted to Tenterton House for 6 weeks as she was non weight bearing following a fracture of her femur. They were very accommodating taking her at short notice. Overall we were very pleased with the stay. My Mother did find the mornings frustrating as she is used to getting up and dressed
promptly, but as she required assistance she often was not ready until after 11am.
Thank you to all the staff.
Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your kind words. We are very happy to hear you can felt at ease with your Mum in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing Tenterden House for their stay.

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Review from Carl K (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the excellent and professional service provided by all the staff there. Although my late mother wasn't able to take advantage of all the facilities during her very short stay there, I am sure that she would have enjoyed them all. I would definitely recommend this location to
anyone thinking about going into a home.
Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We hope Tenterden House care home did everything possible to make your mother's stay as comfortable as possible. It is always nice to hear words like "excellent" and "professional" being used to describe our care. Hopefully you will go away from this feeling like your mother received the best possible care.

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Review from P B (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was placed at Tenterden House after a 6 week stay in hospital. From the moment she arrived, she was made to feel comfortable and at home. We as a family were taken very good care of when visiting mum. The staff were excellent, very thoughtful, respectful and caring. Thank you all.
Reply from Lisa Henderson, Customer Care Advisor at Tenterden House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from S F (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely bedroom facing the garden - so good bright outlook. Food excellent and options for family to join for Sunday lunch at an extra cost - which was very tasty and plentiful. Staff very friendly. Attentive chef and kitchen staff - very accommodating to individual needs - vaied menu. Nursing staff
professional and caring.
Reply from Lisa Henderson, Customer Care Advisor at Tenterden House Care Home

Thank you for your lovely review. It is great to hear that you can join your loved one for Sunday lunch and you enjoyed the food at Tenterden House care home. It is always nice to hear words like "professional" and "caring" being used to describe our nursing staff. We hope to continue providing your loved one with the best possible care.

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Review from Jonathan S (Son of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Tenterden House were looking after my father from May 2024 to January 2025 (father passed away 26/1/25). He was very comfortable and happy at the home and all the carers and staff treated him with care and dignity at all times. We felt we formed some lovely relationships with the staff during this time,
and would highly recommend Tenterden House.
Reply from Maria Ricketts, Customer Care Adviser at Tenterden House Care Home

Thank you for your kind words. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from K J (Relative of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff from all departments looked after Nanny so well, from day one until she passed away. Great team and always been involved. She was always looking clean and comfortable when we visited. Thank you to all for the great support for us and Nanny.
Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave us your kind comments. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are glad that we were able to support you through these times and it is lovely to hear that your Nanny was looked after and cared for well. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from K F (Respite Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers who always treated me with dignity. Good food.
Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt at ease in our care during your stay. Thank you for choosing Tenterden House for your stay.

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Review from R H (Son-in-law of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Tenterden House for over 9 years. She is happy and well looked after and it is a great comfort to us knowing she is in such a safe and caring environment.
Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear that you can feel at ease, knowing that your mother-in-law is still receiving high standards of care and support. It is always nice to hear words like "Safe" and "Caring" being used to describe the environment at Tenterden House Care Home. If there is anything we can do to make your Mother In Law's stay as comfortable as possible, please do let us know.

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Review from K S (Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff look after me well. The room is tidy and clean. The meals are very good and I am not forced to eat anything I don't like.
Reply from Rosie Smith, Customer Advisor at Tenterden House Care Home

Hello and thank you for taking the time to write the staff at Tenterden House Care Home a review. We are thrilled everything is up to your standards so far and hope you continue to enjoy your stay!

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Review from Santa G (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended for my mother to be a resident in Tenterden House, and I am so pleased that I accepted the advice. It is a well-run care home with plenty of staff who are well-trained. The care home is kept spotlessly clean, my mother's room is a nice size, and the home feels 'homely'. The food is
really good, a variety of meals, and plenty of activities to keep everyone stimulated. Overall, my mother is looked after well. Thank you, Tenterden House, and I would definitely recommend them.
Reply from Maria Ricketts, Customer Care Adviser at Tenterden House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review from Jeff G (Son of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was given the best care we could ever have asked for. Her every need was catered for on the physical and emotional level. The team was clearly dedicated and reflected a deep love and compassion for her. We were given detailed reports on her condition every day. My sister, who visited our
mother daily, was always greeted with a smiling face and all her queries answered to her satisfaction. It was heartening to know that our mother's last weeks were spent in such a caring and supportive environment.
Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time and it is nice to hear that you were kept up to date with how your mother was doing. We are so pleased to hear that you had a positive experience and hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Rosie M (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is treated very well by all the staff and they try and include her in activities but she is not really interested in the games/television but does take part in a few things.
No real problems, though sometimes the bed laundry is a bit hit-and-miss. Overall, Mum is quite happy here and feels safe.
Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care and we hope you all feel like a part of our Tenterden House Care Home family. We will discuss your feedback to help them continually improve our service. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from S I (Husband of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was with Tenterden House Care Home for five weeks (following hospital discharge) and she passed away there. She was cared for gently and respectfully and looked after by the nurses and Tenterden's GP. As a family after the initial settling in we felt supported and listened to, and on the day
she passed away the home made space for the family to visit and we felt cared for, and our needs accommodated. Thank you Tenterden House.
Reply from Fran Donno, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. Thank you for choosing Tenterden House for your stay.

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Review from Linda R (Daughter of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff couldn't have been more kind and caring. It was lovely to see the same staff all the time to get to know their names so that Mum was able to build a relationship with them. Following the recent refurbishment the decor and furniture were beautiful, felt like a really good hotel.
Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your kind words. It is always nice to hear words like “kind” and “caring” being used to describe our care. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from M P (Daughter of Resident) published on 20 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is second to none. Our mum was so well looked after - she was involved in the care. The food she received was tailored to her swallowing needs and was appetising and nourishing. She participated in activities both in the activities room and also whilst in her own room, of her choice. She loved
live music and Tenterden House has an excellent range of singers and musicians of all genres who entertain the residents.
Mum also participated in the monthly church service and also took part in Christian services, local clergy do a great job to include residents with their liturgy and seasonal focus. This was really important for her and also for us.
Mum passed away recently when she had a second severe stroke. She was able to receive end-of-life care at Tenterden House and we were so grateful that this was possible in what was her home. We were also so very well supported as a family. Thank you.
Reply from David Mclean, Customer Service Adviser at Tenterden House Care Home

Thank you for your lovely review. We are saddened to hear about your loss. We were happy to help you and your family through such a difficult time. We hope Tenterden House Care Home did everything possible during her stay to make her as comfortable as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from J H (Sister of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff work well with my sister, advising and helping her while respecting her independence. As she has learning difficulties this can take time and I appreciate the patience of the staff. My sister's physical and mental health has improved a lot since she has been there.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback. We are so happy that we are able to provide the support and environment your sster requires to maintain her independence. Thank you for choosing us for her care.

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Review from Anthony S (Nephew of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff coping with a difficult job they work tirelessly
After nearly 4 years of having to look after my bed bound Aunt she is always clean and greatly cared for, I have recommended Tenterden house many times and will continue to to do so
Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your kind review and for your recommendation.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Tenterden House Care Home is calculated as follows: ( (142 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 173 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Tenterden House Care Home

What types of Care is Tenterden House Care Home registered for?

Older Person Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tenterden House Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Tenterden House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tenterden House Care Home to the centre of St Albans?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tenterden House Care Home to verify any information. View our terms and conditions. Tenterden House Care Home has an Enhanced Service - more info.