Lye Lane, Bricket Wood, St Albans AL2 3TN
Tenterden House provides care provision for young physically disabled adults and nursing care for older people, alongside care and support for people with Parkinson’s or Huntingdon’s. All care plans are individualised, suitable for convalescence, palliative and respite needs.
A converted private country manor house, this charming property has all the equipment and resources needed to achieve current care objectives, while allowing its residents to relax and enjoy living in Victorian elegance.
A menu consisting of fresh ingredients ensures mealtimes are satisfying, with the chef getting to know individual preference and diet in some detail.
Activities are organised to suit different mobility and interests, including gentle exercise classes, visiting performers, gardening and seasonally-themed monthly events.
Group: Bupa Care Homes
Person in charge: Linda Marks (Interim Home Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Old Age • Physical Disability
Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Languages Spoken by Staff (other than English): Spanish; Castilian, Tagalog
Single Rooms: 40
Rooms with ensuite WC: 13
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Tenterden House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Tenterden House Care Home has a Review Score of 9.6 (9.580)
The Review Score of 9.6 (maximum of 10) for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Tenterden House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.58 for Tenterden House Care Home is calculated as follows: ( (79 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.58
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by D J (Resident) on Wednesday 2 August 2017. Relates to July 2017.
I am very happy I recommend this home to family and friends.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer services administator at Tenterden House Care Home responded to this review on 03 Aug 2017:
Thank you for your review. I'm so glad to hear that you are happy in our care.
Review submitted from a Postal Card by L J (Resident) on Wednesday 2 August 2017. Relates to July 2017.
Very happy living here.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Natalie Krisman, Customer Care Advisor at Tenterden House Care Home responded to this review on 02 Aug 2017:
Thank you for your feedback. We are happy to hear you enjoy your time at our homes as our residents' well being is our priority. We will pass the message on to the home manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Pamela S (Resident) on Monday 17 July 2017. Relates to July 2017.
Happy.
How likely would you be to recommend Tenterden House Care Home? Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer services administator at Tenterden House Care Home responded to this review on 18 Jul 2017:
Thank you for your review. I'm so glad that you are happy.
Review submitted from a Postal Card by Hetty E (Resident) on Friday 14 July 2017. Relates to July 2017.
Tenterden House is surrounded by beautiful grounds which I sit out in every day.
The care is second to none.
Staff are efficient, caring and happy.
I am dressed, washed, our clothes are cleaned every day.
It is like living in a hotel rather than a care home.
Food is good, fresh and different every day.
Residents have become friends, we listen to music or watch TV.
There are 2 lounges so if you want peace and quiet there is always somewhere to go.
Entertainment on a regular basis which is fun.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Satisfactory
Rooms: Good
Value for Money: Good
Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 18 Jul 2017:
Thank you for your review. I'm so glad that you are happy and have made new friends and enjoying the grounds and entertainment that is on offer to you.
Review submitted from a Postal Card by Rowena D (Resident) on Thursday 13 July 2017. Relates to July 2017.
I am very happy here.
My mental health problems are dealt with in a very empathetic way and I feel safe.
How likely would you be to recommend Tenterden House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Good
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Satisfactory
Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 18 Jul 2017:
Thank you for your review. I'm so glad that you are happy and that you feel safe in our care.
Review submitted from a Postal Card by Elizabeth B (Resident) on Thursday 13 July 2017. Relates to June 2017.
I'm happy.
This is a place of great character and competence and I'm amongst warm-hearted friends.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 18 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Maureen T (Resident) on Thursday 13 July 2017. Relates to June 2017.
I have been very happy as everybody has been so kind and taken very good care of me.
All the staff are so helpful and are very pleasant even when they have nasty jobs to do.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 18 Jul 2017:
Thank you for your review. I'm so glad that you are happy and been well cared for.
Review submitted from a Website Submission by M W (Daughter of Resident) on Wednesday 28 June 2017. Relates to July 2016.
My father was transferred to Tenterden House from hospital for end of life care. The staff were all very caring and he was looked after very well. The room was very nice and my father was happy with the food selection.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Good
Activities: Satisfactory
Management: Good
Safety / Security: Good
Rooms: Excellent
Value for Money: Don't Know
Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 07 Jul 2017:
So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager
Review submitted from a Website Submission by John O (Brother of Resident) on Thursday 17 November 2016. Relates to November 2016.
My sister is well looked after at Tenterden and I marvel at how cheerful the staff are given their workload. They are all special staff from top to bottom and I appreciate how difficult it is to recruit such people. (Unfortunately, paperwork is an ever increasing burden and detracts from the care task at times! however, it is a very happy place.
The premises received a makeover this year and provides a very pleasant environment for the guests and visitors. The grounds are very well maintained and provide for a very pleasant setting. It is a very secluded and peaceful location.
Overall it is a very good place and very fit for purpose.
How likely would you be to recommend Tenterden House Care Home? Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Rose Pickering, Customer Service Administrator at Tenterden House Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by John B (Husband of Resident) on Monday 4 July 2016.
Well - my wife who is in "end stage" of vascular dementia and suffered skin cancer is cared for, her "end of life" stage is cared for with love and compassion - it's a beautiful home and grounds - there is a lot of care goes into running this Bupa home. Thank you.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Rose Pickering, Customer Service Administrator at Tenterden House Care Home responded to this review on 04 Jul 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Yvonne R (Niece of Resident) on Tuesday 1 December 2015. Relates to September 2015.
Our Aunt spent her last few months in the excellent care of the team at Tenterden House. We can't thank them enough for the way they helped us arrange her care, the way the cared for our Aunt, the involvement they gave us and the dignity with which they nursed her through her final days. Each and every team member from the laundry staff, the cleaning staff, the catering staff, the administration staff, the carers, the nurses to the management were exemplary. We were welcome at all times of day and night and the staff didn't only just care for our Aunt they cared for us too. We looked at a number of Nursing Homes before we settled on Tenterden House - many much newer an glossier but they didn't give us the warm feeling we got from Tenterden House and we definitely made the right decision. If you are looking for a reliable, caring, efficient, considerate nursing home for yourself or a relative look no further.
How likely would you be to recommend Tenterden House Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Tenterden House Care Home
