Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN

Tenterden House, recently rated 'outstanding' in March 2018, provides long and short stay residential and nursing care for people aged 18 and over. From acquired brain injuries, stroke, Parkinson’s, cerebral palsy, MS and other neurological conditions, Tenterden House offers care for young and older people with a wide range of care needs.

Working closely with the local hospital, the home offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

Originally a private country manor house, Tenterden has been sensitively transformed into a modern, well-equipped nursing homes. While retaining the air of spacious Victorian elegance. The home offers a warm an homely environment. The home benefits from lots of communal space, with the added benefit of it’s sister home next door, there is lots of indoor and outside space for residents and relatives to enjoy.

Situated within 13 acres of well-maintained gardens, the home offers a country side feel, within a few minutes’ drive from the busy M25. The home is close to local bus links (short 10 minute walk) and a short taxi ride from Watford, St Albans and Bricketwood train stations.

A menu consisting of fresh ingredients ensures mealtimes are satisfying, with the chef getting to know individual preference and diet in some detail.

There’s a real sense of community at the home. From race nights, film clubs to visiting entertainers and performers, there is lots going on. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in seven days a week.

Tenterden has a sister home, situated next door providing dementia care. Please contact us for more information about care at Allington Court.

Group: Bupa Care Homes

Person in charge: Linda Marks (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Languages Spoken by Staff (other than English): Spanish; Castilian, Tagalog

Single Rooms: 40

Rooms with ensuite WC: 10

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tenterden House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Tenterden House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.656 for Tenterden House Care Home is calculated as follows: ( (176 Excellents x 5) + (82 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 262 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 19 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Tenterden House Care Home has a Review Score of 9.7 (9.656) from 22 Reviews


Average Ratings

  • Excellent
    16
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tenterden House Care Home?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tenterden House Care Home

  • Resident / Service User
    17
  • Daughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Very Good.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Gabriella Mills, Customer Adviser at Tenterden House Care Home responded to this review on 18 May 2018:

Thank you for your review. We are pleased to hear that you are having a positive experience of our care home and appreciate your comments. We will share your review with the care home's manager. The Bupa Customer Care Team.

The staff work very hard to provide the best experience possible.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 15 Mar 2018:

Thank you for your review and kind words about our staff.

Good.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 06 Mar 2018:

Thank you for your review. I hope that you are happy with our care and enjoying the different activities on offer.

Everyone I've been in contact with staff especially has been more than kind and helpful.

How likely would you be to recommend Tenterden House Care Home? Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. I'm so glad to hear that you are finding everyone helpful and kind to you.

Staff are very caring activities staff visit daily.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. I'm so glad that you are enjoying the different activities that are on offer.

Very good.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

I have been in this home a long time and I am very happy.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. I'm so pleased that you are happy in our care.

I like living in this home.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. It is lovely to hear that you are happy and enjoying being in our care.

I have only been here a short time so far and I'm very happy lots of activities to do and the other residents are very friendly.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. I'm so glad to hear that you are settled and happy and making new friends. I'm sure that you will enjoy all the different activities that are on offer.

Yes, I recommend.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

Very happy my husband lives with all at this home.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrator at Tenterden House Care Home responded to this review on 05 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

I am very happy here as the staff are all so kind and helpful.
As I'm a vegetarian I get a special menu.
The staff could not be nicer, they are kind and helpful.
The whole place is cleaned from top to bottom every day even at the weekends.
I have a nice sized room with my own toilet.
There are activities every morning and we have a film night once a month and we are allowed to choose the film.
Also, we have regular live entertainment.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 27 Oct 2017:

Thank you for your review. I'm so glad to hear that you are happy in our care and that you are enjoying the food and activities on offer.

My father has been a resident at Tenterden House for several years and has been very well looked after especially considering he has difficulties in many areas.
His physical and medical needs are well maintained and addressed.
Staff explain procedures frequently, reassure him and listen to his views.
Staff also encourage interaction between residents. As a result, my father has shown interest in others - he has found this difficult in the past.
The beautiful gardens have been a source of pleasure as my father has always enjoyed the outdoors. The food is of a good standard too.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 26 Oct 2017:

Thank you for your review. I'm so glad to hear that your father is interacting with the other residents and enjoying the activities and the gardens. It is good to know that he is reassured about things and that they are explained to him, I'm sure this must be of comfort to you also knowing that he is well cared for.

Happy living here.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 10 Oct 2017:

Thank you for your review. I'm so glad to hear that you are happy in our care and hope that you have made new friends and enjoy the activities.

I am very happy I recommend this home to family and friends.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administator at Tenterden House Care Home responded to this review on 03 Aug 2017:

Thank you for your review. I'm so glad to hear that you are happy in our care.

Very happy living here.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Natalie Krisman, Customer Care Advisor at Tenterden House Care Home responded to this review on 02 Aug 2017:

Thank you for your feedback. We are happy to hear you enjoy your time at our homes as our residents' well being is our priority. We will pass the message on to the home manager. The Bupa Customer Care Team.

Happy.

How likely would you be to recommend Tenterden House Care Home? Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer services administator at Tenterden House Care Home responded to this review on 18 Jul 2017:

Thank you for your review. I'm so glad that you are happy.

I'm happy.
This is a place of great character and competence and I'm amongst warm-hearted friends.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 18 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My father was transferred to Tenterden House from hospital for end of life care. The staff were all very caring and he was looked after very well. The room was very nice and my father was happy with the food selection.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Tenterden House Care Home responded to this review on 07 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

My sister is well looked after at Tenterden and I marvel at how cheerful the staff are given their workload. They are all special staff from top to bottom and I appreciate how difficult it is to recruit such people. (Unfortunately, paperwork is an ever increasing burden and detracts from the care task at times! however, it is a very happy place.

The premises received a makeover this year and provides a very pleasant environment for the guests and visitors. The grounds are very well maintained and provide for a very pleasant setting. It is a very secluded and peaceful location.

Overall it is a very good place and very fit for purpose.

How likely would you be to recommend Tenterden House Care Home? Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at Tenterden House Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Well - my wife who is in "end stage" of vascular dementia and suffered skin cancer is cared for, her "end of life" stage is cared for with love and compassion - it's a beautiful home and grounds - there is a lot of care goes into running this Bupa home. Thank you.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Tenterden House Care Home responded to this review on 04 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our Aunt spent her last few months in the excellent care of the team at Tenterden House. We can't thank them enough for the way they helped us arrange her care, the way the cared for our Aunt, the involvement they gave us and the dignity with which they nursed her through her final days. Each and every team member from the laundry staff, the cleaning staff, the catering staff, the administration staff, the carers, the nurses to the management were exemplary. We were welcome at all times of day and night and the staff didn't only just care for our Aunt they cared for us too. We looked at a number of Nursing Homes before we settled on Tenterden House - many much newer an glossier but they didn't give us the warm feeling we got from Tenterden House and we definitely made the right decision. If you are looking for a reliable, caring, efficient, considerate nursing home for yourself or a relative look no further.

How likely would you be to recommend Tenterden House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 04 May 2018

Offering nursing or residential care. The home has a homely feel, set within beautiful gardens.

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Tenterden House Care Home