Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.8 81 Reviews
  • Tenterden House Care Home, St Albans
Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people with a wide range of care needs.

Set in 13-acres of beautiful gardens, the home has been skilfully converted to meet residents’ needs without sacrificing any of its Victorian charm. The home offers a warm and homely environment. The home benefits from lots of communal space, indoor and outside space for residents and relatives to enjoy.

Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs. Working closely with the local hospital, the home also offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

They go the extra mile to help residents enjoy their time here. From helping a resident who previously had a stroke to complete a marathon, to putting on social events with their neighbouring Bupa care home, Allington Court.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Tenterdon House and Allington Court'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Vijo Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.

Parking

  • On-site parking available.

Tenterden House Care Home Reviews (81)

9.8

Tenterden House Care Home has a Review Score of 9.8 (9.815) out of 10, based on 15 reviews in the last 2 years.
Over all time Tenterden House Care Home has 81 reviews.

Overall Experience
  • 61
  • 19
  • 1
  • 0
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Date Published
  • 81
  • 5
  • 13
  • 15
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Reviewer Connection to Tenterden House Care Home
  • 31
  • 19
  • 10
  • 4
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  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
Total of 81, showing 61-80
Review from Donald B (Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I will recommend this home. Very happy.
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Review from Maureen H (Friend of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Very friendly and helpful.
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Review from Emma W (Daughter of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing and very caring and loving - they take such good care of the residents and take the time to get to know them individually. The home is also very beautiful, lovely rooms, stunning grounds. This is a wonderful care home.
Reply from Josephine Gaupholm, Customer Adviser at Tenterden House Care Home

Thank you for your review of Tenterden House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being caring and loving. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from D D (Resident) assisted by family/friend published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care I receive.
Reply from Josephine Gaupholm, Customer Adviser at Tenterden House Care Home

Thank you for your review of Tenterden House Care Home. We are pleased to hear that you are happy with care you receive. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Hetty E (Resident) published on 18 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very good.
Reply from Gabriella Mills, Customer Adviser at Tenterden House Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience of our care home and appreciate your comments. We will share your review with the care home's manager. The Bupa Customer Care Team.

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Review from Kay D (Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone I've been in contact with staff especially has been more than kind and helpful.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. I'm so glad to hear that you are finding everyone helpful and kind to you.

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Review from Douglas J (Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring activities staff visit daily.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. I'm so glad that you are enjoying the different activities that are on offer.

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Review from Margaret C (Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy my husband lives with all at this home.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from M R (Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in this home a long time and I am very happy.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. I'm so pleased that you are happy in our care.

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Review from Anne P (Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living in this home.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. It is lovely to hear that you are happy and enjoying being in our care.

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Review from Jean S (Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here a short time so far and I'm very happy lots of activities to do and the other residents are very friendly.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. I'm so glad to hear that you are settled and happy and making new friends. I'm sure that you will enjoy all the different activities that are on offer.

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Review from L M (Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yes, I recommend.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Sabina G (Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
Reply from Jayne Duck, Customer services administrator at Tenterden House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Vicki S (Daughter of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Tenterden House for several years and has been very well looked after especially considering he has difficulties in many areas.
His physical and medical needs are well maintained and addressed.
Staff explain procedures frequently, reassure him and listen to his views.
Staff
also encourage interaction between residents. As a result, my father has shown interest in others - he has found this difficult in the past.
The beautiful gardens have been a source of pleasure as my father has always enjoyed the outdoors. The food is of a good standard too.
Reply from Jayne Duck, Customer Services Administrator at Tenterden House Care Home

Thank you for your review. I'm so glad to hear that your father is interacting with the other residents and enjoying the activities and the gardens. It is good to know that he is reassured about things and that they are explained to him, I'm sure this must be of comfort to you also knowing that he is well cared for.

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Review from S H (Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy living here.
Reply from Jayne Duck, Customer Services Administrator at Tenterden House Care Home

Thank you for your review. I'm so glad to hear that you are happy in our care and hope that you have made new friends and enjoy the activities.

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Review from L J (Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy living here.
Reply from Natalie Krisman, Customer Care Advisor at Tenterden House Care Home

Thank you for your feedback. We are happy to hear you enjoy your time at our homes as our residents' well being is our priority. We will pass the message on to the home manager. The Bupa Customer Care Team.

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Review from Pamela S (Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy.
Reply from Jayne Duck, Customer services administator at Tenterden House Care Home

Thank you for your review. I'm so glad that you are happy.

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Review from M W (Daughter of Resident) published on 7 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was transferred to Tenterden House from hospital for end of life care. The staff were all very caring and he was looked after very well. The room was very nice and my father was happy with the food selection.
Reply from Jayne Duck, Customer Services Administrator at Tenterden House Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from John O (Brother of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister is well looked after at Tenterden and I marvel at how cheerful the staff are given their workload. They are all special staff from top to bottom and I appreciate how difficult it is to recruit such people. (Unfortunately, paperwork is an ever increasing burden and detracts from the care task
at times! however, it is a very happy place.


The premises received a makeover this year and provides a very pleasant environment for the guests and visitors. The grounds are very well maintained and provide for a very pleasant setting. It is a very secluded and peaceful location.


Overall it is a very good place and very fit for purpose.

Reply from Rose Pickering, Customer Service Administrator at Tenterden House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from John B (Husband of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well - my wife who is in "end stage" of vascular dementia and suffered skin cancer is cared for, her "end of life" stage is cared for with love and compassion - it's a beautiful home and grounds - there is a lot of care goes into running this Bupa home. Thank you.
Reply from Rose Pickering, Customer Service Administrator at Tenterden House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Tenterden House Care Home is calculated as follows: ( (142 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 173 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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