Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.8 83 Reviews
  • Tenterden House Care Home, St Albans
Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people with a wide range of care needs.

Set in 13-acres of beautiful gardens, the home has been skilfully converted to meet residents’ needs without sacrificing any of its Victorian charm. The home offers a warm and homely environment. The home benefits from lots of communal space, indoor and outside space for residents and relatives to enjoy.

Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs. Working closely with the local hospital, the home also offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

They go the extra mile to help residents enjoy their time here. From helping a resident who previously had a stroke to complete a marathon, to putting on social events with their neighbouring Bupa care home, Allington Court.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Tenterdon House and Allington Court'.
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Care Provided by Tenterden House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1195 – £1195
  • Self-Funded Nursing Care: £1395 – £1395
  • RESPITE Self-Funded Residential Care: £1315 – £1315
  • RESPITE Self-Funded Nursing Care: £1535 – £1535

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Tenterden House Care Home to find out the exact price for your requirements.

Contact Tenterden House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Tenterden House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Vijo Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.

Parking

  • On-site parking available.

Tenterden House Care Home Reviews (83)

9.8

Tenterden House Care Home has a Review Score of 9.8 (9.821) out of 10, based on 17 reviews in the last 2 years.
Over all time Tenterden House Care Home has 83 reviews.

Overall Experience
  • 63
  • 19
  • 1
  • 0
  • 0
Date Published
  • 83
  • 7
  • 12
  • 17
  • 66
Reviewer Connection to Tenterden House Care Home
  • 31
  • 19
  • 10
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 83, showing 81-83
Review from John O (Brother of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister is well looked after at Tenterden and I marvel at how cheerful the staff are given their workload. They are all special staff from top to bottom and I appreciate how difficult it is to recruit such people. (Unfortunately, paperwork is an ever increasing burden and detracts from the care task
at times! however, it is a very happy place.


The premises received a makeover this year and provides a very pleasant environment for the guests and visitors. The grounds are very well maintained and provide for a very pleasant setting. It is a very secluded and peaceful location.


Overall it is a very good place and very fit for purpose.

Reply from Rose Pickering, Customer Service Administrator at Tenterden House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from John B (Husband of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well - my wife who is in "end stage" of vascular dementia and suffered skin cancer is cared for, her "end of life" stage is cared for with love and compassion - it's a beautiful home and grounds - there is a lot of care goes into running this Bupa home. Thank you.
Reply from Rose Pickering, Customer Service Administrator at Tenterden House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne R (Niece of Resident) published on 3 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Aunt spent her last few months in the excellent care of the team at Tenterden House. We can't thank them enough for the way they helped us arrange her care, the way the cared for our Aunt, the involvement they gave us and the dignity with which they nursed her through her final days. Each and
every team member from the laundry staff, the cleaning staff, the catering staff, the administration staff, the carers, the nurses to the management were exemplary. We were welcome at all times of day and night and the staff didn't only just care for our Aunt they cared for us too. We looked at a number of Nursing Homes before we settled on Tenterden House - many much newer an glossier but they didn't give us the warm feeling we got from Tenterden House and we definitely made the right decision. If you are looking for a reliable, caring, efficient, considerate nursing home for yourself or a relative look no further.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Tenterden House Care Home is calculated as follows: ( (163 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 196 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 07 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tenterden House Care Home to verify any information. View our terms and conditions. Tenterden House Care Home has an Enhanced Service - more info.