Tenterden House Care Home

No real problems, though sometimes the bed laundry is a bit hit-and-miss. Overall, Mum is quite happy here and feels safe.

My wife was with Tenterden House Care Home for five weeks (following hospital discharge) and she passed away there. She was cared for gently and respectfully and looked after by the nurses and Tenterden's GP. As a family after the initial settling in we felt supported and listened to, and on the day she passed away the home made space for the family to visit and we felt cared for, and our needs accommodated. Thank you Tenterden House.

The staff couldn't have been more kind and caring. It was lovely to see the same staff all the time to get to know their names so that Mum was able to build a relationship with them. Following the recent refurbishment the decor and furniture were beautiful, felt like a really good hotel.

Mum passed away recently when she had a second severe stroke. She was able to receive end-of-life care at Tenterden House and we were so grateful that this was possible in what was her home. We were also so very well supported as a family. Thank you.

The staff work well with my sister, advising and helping her while respecting her independence. As she has learning difficulties this can take time and I appreciate the patience of the staff. My sister's physical and mental health has improved a lot since she has been there.

After nearly 4 years of having to look after my bed bound Aunt she is always clean and greatly cared for, I have recommended Tenterden house many times and will continue to to do so

I am more than happy here. I get on well with the residents and staff. My experience of Tenterden House - I am more than satisfied with the care and support given to me. The staff are kind and helpful.

My sister has been a resident for many years and the staff are very attentive to her many needs and spend a lot of time keeping her entertained. They are also very kind when I bring my elderly mother to visit.

My dad has only been at Tenterden House one week and has settled in very well and finds all the staff friendly and helpful.

Overall, I am pleased with our sister's care. I would like to see more carers in the home. However, I do understand that staffing issues are a problem. I also think that the sizes of the room could be bigger.

My mum has now spent several months at the care home and in that time has received the best medical care as well as personal and well-being care to support her needs. The staff go out of their way to ensure that she is comfortable and included in all decisions about her care. Where Mum has had to make hospital or clinic visits, it is so reassuring to know that even transport arrangements can be made on her behalf to ensure that these run smoothly. Moving into a care home has been a major life change for Mum but I am very grateful that I know that she is in the very best of hands.

Staff that care for my father seem to genuinely care. My father is happy and always seems happy when the team come into his room. Arrival at the care home is often met with staff who, I feel, are frustrated to be on door duty (based on their demeanor when they greet you).

I would like to thank Tenterden House Care Home for the lovely party I had for my 101 birthday with my family and friends. The staff were very good, everyone was very good to make sure I had a lovely day. I would highly recommend my family and friends to come live in this home.

I came to Tenterden House Care Home to have an overview the day before my mother was due to arrive and felt very content with the establishment from the moment I arrived. This was reinforced with each member of staff I met and continues to do so. The home reminds me of a hotel we use in Devon and return to regularly. My mother is very, very content here and I am very reassured by this and it puts my mind at rest.

It's the best care home for my recovery I've been in over the past year. Pity management and certain medical staff do not listen to residents' remarks - very frustrating when one is still switched on like myself! I do not like having agency staff, much prefer the professional staff, they know what they are doing. The chefs here are very good and listen to your comments. The entertainment care lady is excellent.

When I visit my husband in your care home, I am always made welcome. All staff are very friendly and helpful, my husband is very well cared for and is happy there, so that pleases me. My children also enjoy visiting their dad there. All in all Tenterden House suits us all very well.

What can I say to adequately articulate the appreciation and warmth that I feel for all of the staff at this care home? They are meticulous with the attention to detail to meet a service user's needs, they put the service user at the heart of every decision they thoughtfully take. The care and compassion that our father has been shown by all here is just as one would hope for. I cannot praise this care home enough. I thank them deeply for the reassurance that they have given us as a family that our father is in excellent care. Due to his condition, they have kindly allowed us to visit outside of the core visiting hours too. We cannot thank them enough, ever.

Over the last few months, the quality of food seems to have dropped a little. It would be nice if there was a review of the dishes that are served and some new dishes put on the BUPA menu or let the chef have free reign of what they cook a few times a week.

Our refurbishment, which took place earlier this year, reflects great credit on all concerned in the work. I'm very happy with my room in its refurbished state. The bed and curtains get a special mention. I'd also like to thank our staff for the way they kept everything going during the refurbishing and the management for their caring oversight.

Continues to be attentive and caring.