Tenterden House Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.8 81 Reviews
  • Tenterden House Care Home, St Albans
Tenterden House provides long and short-stay residential and nursing care. From Parkinson’s, cerebral palsy, MS and other complex and long term conditions, Tenterden House offers care for older people with a wide range of care needs.

Set in 13-acres of beautiful gardens, the home has been skilfully converted to meet residents’ needs without sacrificing any of its Victorian charm. The home offers a warm and homely environment. The home benefits from lots of communal space, indoor and outside space for residents and relatives to enjoy.

Care packages are regularly assessed for developing needs and tailored to palliative, convalescence and respite needs. Working closely with the local hospital, the home also offers a rehabilitation pathway to help improve mobility and independence with visiting occupational therapists and physiotherapists.

They go the extra mile to help residents enjoy their time here. From helping a resident who previously had a stroke to complete a marathon, to putting on social events with their neighbouring Bupa care home, Allington Court.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Tenterdon House and Allington Court'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Vijo Martin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)

Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance. The home is based in the historic market town of St Albans, home to the popular St Albans Cathedral lots of countryside close by and visiting loved ones can get to the home easily from the M25.

Parking

  • On-site parking available.

Tenterden House Care Home Reviews (81)

Total of 81, showing 41-60
9.8

Tenterden House Care Home has a Review Score of 9.8 (9.805) out of 10, based on 17 reviews in the last 2 years. Over all time Tenterden House Care Home has 81 reviews.

Overall Experience

  • 61
  • 19
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Date Published

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Review from Paul D (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel this review has been long overdue. My mother has been a resident in Tenterden House since July 2021 following receipt of a terminal diagnosis. As you are aware, I do not reside on the mainland and was not familiar with the processes or systems involved from the outset, therefore, I found all
communication with Tenterden helpful. My mother has received excellent care and attention, given her complex needs. I have found all staff extremely caring and accommodating at a very difficult time for all of us. Most importantly for me, as her son, is her response and facial expression when staff enter her room. I find this reassuring and it is a great comfort for her family and friends. Thanks to everyone in Tenterden House and have a peaceful and safe Christmas.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your lovely review. We are glad to hear that you found the advice and support helpful when making the decision to move your Mother to Tenterden House. Thank you again for your kind words.

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Review from Amanda S (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mum became a resident at Tenterden House approximately 12 months ago. It was an uncertain time for my mum, not least because of Covid but the staff did their utmost to reassure my mum and settle her in to start a new phase in her life with their patience and care. The staff I have had dealings
with have been professional and dedicated and my mum is happy and settled. She enjoys the activities and social side of Tenterden House and most of her needs are catered for. Don’t think she would want to leave now.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for taking the time to leave your review. We are glad to hear that your mum is happy and settled in our care at Tenterden House and that she enjoys the social opportunities we provide. Thank you again for your feedback.

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Review from Gill F (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for and staff know her needs so well. They have managed, over several months to get Mum eating again, even if it is only a small amount. A great deal of care has been shown to us, her family, too. The home is always very clean and tidy. Visiting in covid times has been well organised.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel Mum is well cared for and that she is now managing to eat more. We hope to continue providing your Mum with the best possible care.

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Review from J P (Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When God created angels he used what the carers are - Thoughtful, helpful and friendly with hearts of gold. The variety of food is really good and I like that I can choose what I want. The activities are good. They try to give a varied list but some other people don't like change. A lot of new activities
are happening. I only like some of them but they cater for everyone here. Management always talk to us and rooms are cleaned thoroughly.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy in our care home, It is always nice to hear words like “Thoughtful” and “Helpful” being used to describe our care. Please let us know if there is anything else we can do to make your stay more comfortable.

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Review from C S (Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really am spoilt for choice. I have everything I could want. I have a choice of food and activities. The home itself is cleaned by some really lovely ladies and nothing is ever too much trouble for them. The care staff take their time and feel as though they give us everything they have. I commend
them. I couldn't do the job they do.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you are enjoying your stay with us. Please let us know if there is anything more we can do to make your stay more comfortable with us.

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Review from James F (Nephew of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have asked for a monthly update on my Aunt's condition - it rarely happens. When we phone to enquire, we never get anyone who is able to tell us, as there always seems to be endless meetings or leave. Even an email would suffice as we are still not able to visit because of the pandemic.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for your feedback and for bringing this to our attention. I have passed your comments on to the home manager who will be in touch to discuss this with you further.

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Review from C B (Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been ill and the staff always help me. I like the meals - it's always something nice. I have a clean room and the music we get is good. Good job everyone. Thank you so, so much.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

We appreciate you taking the time to leave us your comments. We are sorry to hear that you have been ill but it is nice to hear that you feel the staff are attentive. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from E M (Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Tenterden House has been nothing but excellent. The staff and Management are very helpful and dedicated. They seem to find nothing too much trouble. Our meals are amazing and tasty we get to choose what we want and I think that is important. I do not tend to go to Activities as I prefer
to be alone but the planner I get given shows a thought out planner with such a variety. I am glad to call this place home.

Reply from Amanda Barnes, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. It is always nice to hear that our staff are helpful and dedicated. We are happy to hear you feel like a part of our Tenterden House family. Please let us know if there is anything more we can do to make your stay more comfortable.

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Review from Elizabeth B (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Tenterden House, the management and staff are always looking out for ways to help and the building has a lot of character. I have a warm, pleasant room. Meals are tasty and varied. We have an interesting programme of activities, including exercises, quizzes and board games. There's scope for relaxation
in the well cared for garden. I mustn't forget the gifted musicians, who often come to sing and play for us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you for taking the time to leave your review. We are glad to hear that you enjoy the activities and meals that we provide at Tenterden House. We certainly hope to continue to provide you with the best possible care and entertainment. Thank you again.

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Review from John L (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care that my father has received at Tenterden House. He went there shortly before the first lockdown, and he particularly says how good the food is on almost every phone call. He needs some nursing care, and this works well. He also enjoys the entertainment and, more
recently, the home organised a wonderful day of celebrations for his 100th birthday.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Tenterden House Care Home

Thank you so much for your lovely review; we really appreciate receiving your feedback. We are so pleased that your father is enjoying his stay with us at Tenterden House. Happy Belated 100th Birthday to your father from us; how fantastic!

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Review from C B (Respite Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at the home are excellent. The nurses, carers and management are helpful and will always try to help me with any worries I have. They will always help to try to solve problems for you.

Reply from Melanie Cope, Customer Service Adviser at Tenterden House Care Home

Thank you for taking the time to leave such a lovely review; we really appreciate your kind words.

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Review from L L (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found everyone very helpful and friendly and kind. I know my dad is looked after very well and I would like to say thank you to you all for all you do.

Reply from Greta Narbutaityte, Customer Adviser at Tenterden House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care.

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Review from A C (Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend the home to family and friends.

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Review from D J (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service.

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Review from Peter M (Husband of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management very approachable and all staff very kind and dedicated.
Tenterden House is a beautiful converted Victorian country house set in 3 acres of landscaped grounds.

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Review from A C (Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and comfortable.

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Review from Rowena D (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities good, lots to do, distracting from problems. Most care staff good, some not so. Food excellent.

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Review from Anna P (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the activities and the staff.

Reply from Greta Narbutaityte, Customer Adviser at Tenterden House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Heather T (Respite Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My short stay here has been delightful, everyone who tended me was some of the best I have had the pleasure of meeting. I will miss everybody.

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Review from Mary W (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will recommend this home to family.

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Current Review Score: 9.8 (9.805)

Overview of Review Score

The Review Score of 9.8 (9.805) out of 10 for Tenterden House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.805 for Tenterden House Care Home is calculated as follows: ( (158 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 195 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenterden House Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Mar 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

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