Brunswick Court Care Home

62 Stratford Road, Watford WD17 4JB

***3 weeks for the price of 2, for bookings before end of June. Quote the promotional code ‘Offer 2018’ before 29 June 2018 and start a stay before 31 July 2018. The free week applies once per stay started before 31 July 2018. Terms and conditions apply***

Brunswick Court provides support to older people, welcoming both long and short-term nursing and residential stays, and offering convalescence, palliative, and respite care. It can also provide care for people living with Huntington's.

Purpose-built Brunswick Court has four comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. Bedrooms are en-suite with walk-in showers, include televisions, call systems and are surrounded by well-maintained gardens that include a spacious patio areas and pond.

Brunswick Court sits well placed in a quiet residential area of town – close to the centre of Watford. This means residents have peace and quiet at all times, but are also well-connected to the town centre when they want to get out and about.

The home is also close to Cassiobury park which many of the residents enjoying visiting during the summer months.

There’s a real sense of community at the home. Having its own large activities room and dedicated activities team, allows Brunswick Court to offer a 7 day activities programme. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day.

Group: Bupa Care Homes

Person in charge: Emma Parker (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 91 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, French, Italian

Single Rooms: 91

Rooms with ensuite WC: 86

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brunswick Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Brunswick Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Brunswick Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.504 for Brunswick Court Care Home is calculated as follows: ( (141 Excellents x 5) + (103 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 256 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brunswick Court Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.2 positive Reviews (91 registered maximum number of service users ÷ 5). 21 Reviews ÷ 18.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Brunswick Court Care Home has a Review Score of 9.5 (9.504) from 22 Reviews


Average Ratings

  • Excellent
    13
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brunswick Court Care Home?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brunswick Court Care Home

  • Resident / Service User
    9
  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Overall care good, but would be better if a little more personal care could be taken. Cleaning needs to be a little more thorough eg, behind chairs at the edge of the carpet.

How likely would you be to recommend Brunswick Court Care Home? Likely

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Average Rating:   3.5 out of 5

Natalie Krisman, Customer Service Advisor at Brunswick Court Care Home responded to this review on 10 May 2018:

Thank you for your review and we really appreciate your feedback.

Very friendly staff and very helpful.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Stephen Rondel, Customer Adviser at Brunswick Court Care Home responded to this review on 25 Apr 2018:

Thank you for your review, we are happy you have had a positive experience.

My Mother was a resident at Brunswick Court from February 2017 until April 2018. Her care during this period was exemplary! The staff from management to the lovely lady who kept the home clean were respectful, caring and loving in some cases. We were always greeted with a smile, a hug when needed, no matter what time of day we visited. Mum was happy at Brunswick and looked on her key workers and nurses as her family. If I were ever incapacitated I would willingly be at home there. If you are looking for a Care/Nursing home for your loved one look at Brunswick!

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Stephen Rondel, Customer Adviser at Brunswick Court Care Home responded to this review on 24 Apr 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We are happy to hear your mother received the care and dignity she deserved whilst she was with us.

As mentioned in the last review my mother moved from her home in Swansea to Brunswick Court last June (2017). She settled really well in her new environment and continues to enjoy the safety and care of the home. The staff are friendly and caring and as I visit most days I have got to know them quite well. My mother now takes part in activities she likes which has given her so much more interest in her life. She is happy there and feels secure.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Natalie Krisman, Customer Services Administrator at Brunswick Court Care Home responded to this review on 11 Apr 2018:

Thank you for your review. I'm really glad to hear your mother has settled well at Brunswick Court and that she's enjoying the activities there.

I am very happy and I am well looked after. Everybody is magnificent.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Services Administrator at Brunswick Court Care Home responded to this review on 09 Apr 2018:

Thank you for sharing this, I'm glad to hear it.

The food is excellent with choices on the menu.
I have been a resident in the care home for over 4 years.
The rooms are very comfortable and all en-suite.
The usual fittings of bed, wardrobe and dressing table are standard.
Armchairs and television in every room are mandatory. Leaving plenty of room for personal ornaments and small furniture items.
It certainly makes the rooms more like your personal space.
The care staff are all very kind and caring and respectful of your dignity.
Laughter is heard which makes it a happy place to live in.
The activities side is very vibrant with entertainers and in-house games.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at Brunswick Court Care Home responded to this review on 08 Mar 2018:

Thank you for your review. I'm so glad to hear that you are happy and enjoying the different activities on offer. It makes it more like home when you can have your personal things around you.

Caring, compassionate and considerate are the mainstay of every member of this professional team.
Catering, laundry, maintenance, admin and nursing care are professional at all times.
The whole team have been responsive to mum's changing needs.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer services administrator at Brunswick Court Care Home responded to this review on 08 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

I am happy with the way my mother is being looked after. The staff all seem very pleasant.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer services administrator at Brunswick Court Care Home responded to this review on 08 Mar 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments.

Very clean. Always has a lovely fragrance when entering the building. Fun activities and organisers, with a varied programme of activities. Plenty of lounges. Staff are very helpful. Would recommend home. Rooms are very spacious ensuite.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 21 Feb 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I would recommend this home to anyone as I cannot find any real problems here. If you have a problem, it is dealt with promptly by all staff members.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 21 Feb 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

I've been very happy here. On the whole, I would say this is one of the best places to be under the circumstances.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 21 Feb 2018:

Thank you for your review. It is so good to hear that you are happy in our care.

The staff are both caring and competent and they always phone to inform me of consultations with the GP, changes to medication etc. My mother is very frail and unable to feed herself; staff have shown patience and understanding. They notice problems and take action to resolve without prompting.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 12 Feb 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

I was not walking when I got UTI. The deputy manager got me into Brunswick on time. Staff care for me well, now am back on my feel. I am very happy.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 22 Jan 2018:

Thank you for your review. I'm so glad to hear that you are now better and are happy in our care.

Since my mother-in-law came to this home we have noticed a marked improvement mentally and in her physical appearance. The carers are pleasant and caring and seem to make a real effort. Occasionally things crop up but they have all been dealt with in a satisfactory manner.
The entertainment laid on is stimulating most of the time which is so important. In the event of any illness, we are kept informed and the staff are generally very helpful.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Jayne Duck, Customer services administrator at Brunswick Court Care Home responded to this review on 12 Jan 2018:

Thank you for your review. I'm so glad to hear that your mother in law is happy and well cared for. It must give you such peace of mind knowing that you will be kept informed of everything and that she is happy and safe in our care.

My father was taken into emergency respite until I had all the equipment at home. The level of care my dad received was excellent all of the staff were friendly and genuinely caring. My dad had three pressure sores which are now healing, they gave him the build-up milkshake which has done wonders and he has gained weight. He has come home in fantastic shape and that is due to the fabulous work of all the carers on the Queen Elizabeth Unit. I cannot thank them enough.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Brunswick Court Care Home responded to this review on 30 Nov 2017:

Thank you for your review. I'm so glad to hear that your dad is now much better and back at home. Thank you for your kind words about our staff.

I moved from South Wales (where I had been in hospital for seven weeks after a fall at my home) to Brunswick Court in June 2017.
I have settled into my new surroundings and am happy here.
I feel safe and secure having help twenty-four hours a day.
My daughter lives twenty-five minutes away and visits me daily.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer services administrator at Brunswick Court Care Home responded to this review on 31 Oct 2017:

Thank you for your review. I'm so glad to hear that you are settled and happy in our care. It is lovely to hear that your daughter can visit you everyday also.

When I arrived in the middle of March 2017, I was unable to get out of bed without any assistance. I was unable to walk, wash myself and I could hardly eat. However gradually, with the help and support of the staff, each week I gradually improved.

Now, I am able to do the following: get out bed, wash and dress myself, walk unaided up to 250 metres, eat normally, conduct a near normal life.

I thoroughly recommend this care home.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 22 Aug 2017:

Thank you for your review. It is lovely to hear that you have made such an improvement in your health and I hope that this continues for you.

My husband has been in the care home for nearly on year. He is treated with respect and the staff are friendly and caring. He is unable to eat after 3 strokes and is fed by "peg". Unfortunately, he, on many occasions, spills his food over the carpets in his room and the home cleans his room so beautifully. I am so happy that we are able for him to obtain a place in this care home.

How likely would you be to recommend Brunswick Court Care Home? Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 06 Jul 2017:

Thank you for your review. It is lovely to know that you feel so happy and that you know that your husband is cared for so well this must give you such peace of mind.

I came here straight from hospital I was met at the door and made welcome by a staff member, given lunch and any help I needed. This is my home now and I look on the staff as my family and I get on well with all of them.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 06 Jul 2017:

Thank you for your review. It is so lovely to hear that you feel at home and look on the staff as family I hope you have lots of happy times with us and make new friends.

Since being here, I have been well looked after, the staff are very supportive and friendly. I feel safe and have no worries and am able to relax and enjoy my time here.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 28 Jun 2017:

Thank you for your review. It is great to know that you feel safe and well looked after and that you are enjoying your time with us.

Previously cared for at home live in carers, my daughter was badly neglected before coming to Brunswick Court. Just before whilst at home too neglected even her practitioner refused to visit her, ambulance while I was at her home, that night at hospital Dr phoned me from resuscitation ward to ask my permission to do or not resuscitate should my daughter have a heart attack. On arrival to hospital she was found to have a collapsed lung, had pneumonia and the collapsed lung was fully white. Since coming to Brunswick Court she has been in heaven, my daughter has the best care here.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer Services Administrator at Brunswick Court Care Home responded to this review on 28 Jun 2017:

Thank you for your review. So glad that your daughter is happy and that she is now getting the best care. This I hope will give you peace of mind knowing that she is cared for.

My mother was in Brunswick Court for nearly a year on the ground floor, the staff were very amazing, caring and looked after my mother very well. The deputy home manager is a godsend, passionate about what she does. The home is amazing.

How likely would you be to recommend Brunswick Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Simone Berkeley, Customer Services Advisor at Brunswick Court Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and service provided and it's amazing to hear the feedback about staff. We appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

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Bed Vacancies

2 Bed Vacancies

posted 11 May 2018

Large bedrooms with ensuite facility including walk in shower

***Three weeks for the price of two, promotional offer- book now - offer runs until end of June 2018. Terms and conditions apply***

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brunswick Court Care Home