Brunswick Court Care Home

Overall very good, staff are helpful, food is good and rooms are well kept. Clean and tidy.

Very welcoming and very attentive staff. Mum seems to have been very happy and well cared for. Many thanks to you all.

I have used this home several times. This time was when I could be discharged from hospital. My daughter rang the home and they had a room for me and could take me straight away. I received very good care on my arrival.

The staff are caring, compassionate and polite and look after my mum very well. Mum's well-being has improved over the last year that she has been a resident of Brunswick.

I am very happy here as the staff are very good to me in all respects.

My mum came into Brunswick Court after experiencing a severe stroke and having no communication. Brunswick Court is a warm, welcoming, person-centred environment. Each member of staff take time to listen to Mum's needs and are extremely supportive. The staff are approachable, kind, caring and have the client's needs at the forefront of their daily tasks. I could not recommend this care home enough. for making both my mum and myself part of the Brunswick Court family and thank you so much.

Mum says the food was very good. The staff were very nice, some a bit abrupt, but on the whole, good. The night nurse was very good! Talked to Mum and made her feel at ease. On the whole, a good experience. Thank you.

My mum has settled in very well. She has a lovely, large room, which is kept clean on a daily basis. Mum enjoys the activities every day and they are different every day. All the staff are friendly and helpful. They are always smiling and having a laugh. The food is great and always presented to a high standard. Very well done to all staff.

Lovely, welcoming, supportive staff. Nothing was ever an issue when asked. Made me and the family feel so comfortable. Made the end-of-life care for my mum the most comfortable as it could be. Can't thank them enough.

Very happy with the home and care. Appreciated the people.

One of the senior carers has gone above and beyond her duties. She has compassion and a caring nature towards the residents. She cared for my parents and showed a professional manner with empathy. She is a real credit to King George ward and Bupa as a company. I hope she gets recognised for her continuous hard work.

It's been very good in every respect. My mother-in-law enjoyed that everyone has been helpful. Meals have been tasty and well cooked and served. She enjoyed going to the garden and the church service. The room is regularly cleaned.

The care and support from all staff has been amazing. Would recommend to anyone wishing their loved one to come to Brunswick Court for nursing care.

I came in for a week's post-operative care after a hip replacement. Very welcoming, kind and attentive care from all t staff - day and night. Sadly, I developed Covid - not from here - and so was confined to a room and couldn't make use of the facilities. All infection controls were strictly adhered to. A very pleasant and healing stay, for which I thank you all.

I was worried at first about my husband coming into a nursing home, because of all the horror stories you hear i.e. neglected, left alone all day, rough treatment and general care not met. Since my husband came to Brunswick Court, my fears are over. The home itself is very clean, with plenty of staff around and all his care has been wonderful. In fact, it's the only care home I've been in that doesn't smell of urine.

My care in Brunswick, Watford, was good. I found it difficult to understand many of the staff due to their level of English. Regarding the management, I found it very difficult to speak to the office staff, as the phone was not answered. My daughter rang on the day of my admission, but no one answered the phone.

Very caring and compassionate staff. Good food. My husband was in pain much of the time (hip replacement op) and demanded painkillers (paracetamol). Not sure if stronger pain killers were administered to deal with this. He was not an easy patient at times and the staff dealt with him in a dignified and empathetical way.

The care staff are amazing. Very friendly and treat my auntie with dignity and respect. Always willing to help when we ask. My only concern is the lack of any palliative nurses since she has been here and it's terrible to see her in so much pain.

I cannot speak highly enough of this nursing home. All of the staff on King George's Suite were of such high quality and all so dedicated to their jobs. Brunswick Court was used as end of life care for my mother and the kindness and actions of the staff gave me confidence when leaving her under their care, at such an important time for our family. The nurses acted promptly on my numerous medical and physical requests, which changed on a daily basis. Re-positioning was done with such gentleness as to be as painless as possible. One staff member phoned me after her shift had finished, just to tell me my mum was asleep and comfortable. Given she died twelve hours later, that meant a lot. Thank you all!

The fees keep rising and I do not feel that she is getting value for money. Her quality of life has deteriorated due to her fall, which happened during the covid lockdown and can no longer walk. The family have found it impossible to visit due to the constant lockdowns. Grandchildren and great-grandchildren have not visited for two years or more. This, I feel has been detrimental to her well being. I must state that the long term staff here have been excellent throughout and the reception staff have been very accommodating. Management, however?