Brunswick Court Care Home

62 Stratford Road, Watford WD17 4JB
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9.6 129 Reviews
  • Brunswick Court Care Home, Watford
Brunswick Court welcomes nursing, residential and dementia stays, convalescence, palliative, and respite care. It can also provide care for people living with Parkinson's or Huntington's. Residents can stay for however long loved ones need support. They’ll get to relax and meet new friends, giving complete peace of mind.

Purpose-built, Brunswick Court has many comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. All bedrooms are en-suite with walk-in showers. Double rooms are also available for couples or those wishing to share.

The home is well placed in a quiet residential area of town – close to the centre of Watford, and Cassiobury park which many of the residents enjoying visiting during the summer months.

There’s a real sense of community at the home. Having its own large activities room and dedicated activities team, allows Brunswick Court to offer a 7-day activities programme. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day. This home is open to local authority funded residents, get in touch to find out more.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Brunswick Court'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jyoti Pokharel (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (90)
  • Single Rooms with Ensuite Wet Room (90)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is a ten-minute walk from the centre of Watford, where there’s plenty to see and do. Nearby Cassiobury Park, with its nature reserve and playground, offers some lovely summer visits.

Parking

  • Parking available onsite

Brunswick Court Care Home Reviews (129)

9.6

Brunswick Court Care Home has a Review Score of 9.6 (9.611) out of 10, based on 30 reviews in the last 2 years.
Over all time Brunswick Court Care Home has 129 reviews.

Overall Experience
  • 80
  • 46
  • 3
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Date Published
  • 129
  • 13
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  • 30
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Reviewer Connection to Brunswick Court Care Home
  • 35
  • 22
  • 19
  • 12
  • 9
  • 7
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 101-120
Review from Margaret K (Wife of Resident) published on 15 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went to Brunswick Court for nursing and palliative care. Sadly he was only there a couple of weeks before he passed away. I am just so thankful that we managed to get him into Brunswick Court as the care given was second to none. From the interim manager, HCA's, nurses and cleaning staff
who were all amazing, caring and supportive not only to my husband but to myself and all our family and friends. Thank you from us all.
Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Please accept our condolences in regards to your husband. Please let us know if there is anything else we can do to help you and your family through such a difficult time.

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Review from Leigh M (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nicely presented accommodation but which unfortunately does not make up for the general lack of care my mother experienced, eg staff either washed and dressed her before 6.30am or after 10 am. Once no one came at all. Staff did not refill the water jug despite frequent requests. The quantity of food
was insufficient. There was little communication between staff and my mother, despite her being fully compos mentis. My mother simply wasn't checked on often enough by staff or management and any requests she made were simply ignored.
She was generally neglected. The care group is definitely not value for money.
Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority, so we are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?
We will also discuss your feedback with the home’s manager to help them improve their service.

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Review from L S (Respite Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have all been extremely kind and thoughtful. Brought me all I need. They are very good to offer all I want. Very kind.
Even though it was a short stay, I appreciate everything that was done for me.
I am sure everyone can benefit from the high standards in this home.
Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Brunswick Court family. We hope to continue providing your loved one with the best possible care.

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Review from John G (Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being transferred from hospital in November 2018 I have found the staff at Brunswick Court most helpful and they have always treated me with care and dignity. My room is excellent as are the facilities and the food and drink. The meals are excellent. I would recommend this care provider to friends
if they were to need similar care or treatment.
Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your kind words. We hope Brunswick Court care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your stay more pleasant.

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Review from D K (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff to be helpful and pleasant.
My dad's room is clean, modern and warm. The admin staff and management to be helpful.
Overall, we are happy for my dad to be cared for at Brunswick.
Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team

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Review from Regina N (Mother-in-law of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Brunswick Court showed such empathy and love for my mother-in-law from the day she arrived to the sad day she passed away.
She struggled with the diagnosis of terminal cancer and the staff especially the two carers who continued to show her such compassion.
As a family, the pressure of
watching a loved one die was made easier knowing she was receiving exceptional care.
Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from J A (Sister-in-law of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law was made very welcome here. She loved her room. It was very easy to visit at any time. She enjoyed the activities, having her hair and nails done. All gave her self confidence and she liked to look nice. The staff, nurses and above all, the cares took great care of her. Thank you all
for the kindness and care you showed her.
Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for taking the time to leave this review. We are very pleased you and your sister had a positive experience at Brunswick court. We will certainly pass on your comments to the care home manager. The Bupa Customer Care Team

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Review from Dave S (Son of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a friendly and welcoming home. Staff are very friendly and helpful. My mum has settled in very well. Would highly recommend.
Reply from Josephine Gaupholm, Customer Adviser at Brunswick Court Care Home

Thank you for your review of Brunswick Court Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff being friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Janet S (Wife of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care my husband is getting. The staff are very kind and pleasant to him. He seems very settled. He likes the food and the staff.
Reply from Gabriella Mills, Customer Adviser at Brunswick Court Care Home

Thank you for your review. We are pleased to hear that your husband is being well cared for and has settled in to the home. We appreciate your comments of the staff and glad he is enjoying the food, we will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Yvonne K (Daughter of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been here for just over 1 week. Initially, he was on the ground floor but it was a bit quiet for him. He has been moved to the first floor and is much better for him with lots going on. The staff, carers and nurses have been exceptional.
Reply from Gabriella Mills, Customer Adviser at Brunswick Court Care Home

Thank you for your review of our care home, we are glad that your Dad has been moved to the first floor and is finding it more enjoyable. We appreciate your comments of our staff and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from H N (Wife of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so supportive to the patients and their families, always approachable and have time to answer any queries. First class.
Reply from Gabriella Mills, Customer Adviser at Brunswick Court Care Home

Thank you for your review, we are pleased to hear that you have had a positive experience with Brunswick Court Care Home. We appreciate your comments of our staff and will share your review with the care home's manager. The Bupa Customer Care Team.

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Review from J B (Friend of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall care good, but would be better if a little more personal care could be taken. Cleaning needs to be a little more thorough eg, behind chairs at the edge of the carpet.
Reply from Natalie Krisman, Customer Service Advisor at Brunswick Court Care Home

Thank you for your review and we really appreciate your feedback.

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Review from Patricia S (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff and very helpful.
Reply from Stephen Rondel, Customer Adviser at Brunswick Court Care Home

Thank you for your review, we are happy you have had a positive experience.

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Review from Allen W (Son of Resident) published on 24 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was a resident at Brunswick Court from February 2017 until April 2018. Her care during this period was exemplary! The staff from management to the lovely lady who kept the home clean were respectful, caring and loving in some cases. We were always greeted with a smile, a hug when needed, no
matter what time of day we visited. Mum was happy at Brunswick and looked on her key workers and nurses as her family. If I were ever incapacitated I would willingly be at home there. If you are looking for a Care/Nursing home for your loved one look at Brunswick!
Reply from Stephen Rondel, Customer Adviser at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We are happy to hear your mother received the care and dignity she deserved whilst she was with us.

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Review from Correlius C (Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and I am well looked after. Everybody is magnificent.
Reply from Natalie Krisman, Customer Services Administrator at Brunswick Court Care Home

Thank you for sharing this, I'm glad to hear it.

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Review from Jane J (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, compassionate and considerate are the mainstay of every member of this professional team.
Catering, laundry, maintenance, admin and nursing care are professional at all times.
The whole team have been responsive to mum's changing needs.
Reply from Jayne Duck, Customer services administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from Leon C (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the way my mother is being looked after. The staff all seem very pleasant.
Reply from Jayne Duck, Customer services administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments.

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Review from Joan W (Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very happy here. On the whole, I would say this is one of the best places to be under the circumstances.
Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. It is so good to hear that you are happy in our care.

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Review from Valerie H (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean. Always has a lovely fragrance when entering the building. Fun activities and organisers, with a varied programme of activities. Plenty of lounges. Staff are very helpful. Would recommend home. Rooms are very spacious ensuite.
Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Richard J (Son of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are both caring and competent and they always phone to inform me of consultations with the GP, changes to medication etc. My mother is very frail and unable to feed herself; staff have shown patience and understanding. They notice problems and take action to resolve without prompting.
Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Brunswick Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Brunswick Court Care Home is calculated as follows: ( (249 Excellents x 5) + (72 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 352 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brunswick Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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