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Care Homes Owned by Bupa Care Homes in Leicestershire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Leicestershire

Only the locations & reviews in Leicestershire for Bupa Care Homes are showing below.

View the details of all 113 locations (with 10210 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Leicestershire (2)

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2 Care Homes owned by Bupa Care Homes in Leicestershire
Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH 

9.7 86 reviews
"My mother lived at Aylesham Court for over 4 years. Her needs were complex and needed a high level of care. The dedication all the staff…"   Read all 86 reviews
Location Type Care Home

Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated… Read more about Aylesham Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms
Ashby Court Care Home

Tamworth Road, Ashby-de-la-Zouch LE65 2PX 

9.5 70 reviews
"Always pleased to see how well my step-mum looks and how she is well looked after. The staff are friendly and obviously have rapport with…"   Read all 70 reviews
Location Type Care Home

Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s. This purpose-built property has been designed with spacious lounge and dining… Read more about Ashby Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms

Bupa Care Homes Reviews in Leicestershire (156)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.675) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Reviewer Connection to Bupa Care Homes
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Review of

Aylesham Court Care Home

from Christina J (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Aylesham Court for over 4 years. Her needs were complex and needed a high level of care. The dedication all the staff displayed, ensuring mum was cared for, comfortable and happy was second to none. Sadly, mum passed away this June. The compassion, love, dignity, and respect the staff
showed to mum and the family during her final days of life was wonderful. The family are so thankful for the guidance, support and help the staff gave to us after mum's passing too. Thank you, Aylesham Court, for being a part of mum's family'.
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

Thank you for your lovely review. We are saddened to hear about your loss. We are very happy to hear you felt at ease with your Mother in our care. It is always nice to hear from family members feeling like their loved one were cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care. We will certainly pass your comments on to the manager.

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Review of

Aylesham Court Care Home

from Joseph A (Son of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at the carehome now for just over 3 months and I have to say it is a wonderful carehome. The staff are all very friendly, caring and always adding a little humour. My dad is very happy there and always commenting on the good food and attentive care. They have a very well managed entertainment
schedule which is varied and encourages family participation and visits. We viewed a few carehome prior to choosing and had not seen any of this high standard, it has not disappointed since. The staff made an exceptional effort to make my father feel welcome and at ease from the outset. I also cannot compliment the staff enough for their attitudes, effort and care. Always willing to make that extra bit of effort that really makes a difference to the residents and family visitors. Exceptional care home, well done and keep up the wonderful work you all do.
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Father in our care. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. We hope to continue providing your Dad with the best possible care.

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Review of

Ashby Court Care Home

from Helen P (Stepdaughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always pleased to see how well my step-mum looks and how she is well looked after. The staff are friendly and obviously have rapport with her.
The care home itself is always clean, bright and well maintained. I understand that the bedrooms are being refreshed
I would highly recommend Ashby Court
and its staff.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for taking the time to leave us your lovely review. We are very happy to hear you find that your Step-Mum is well looked after and that our staff are kind and friendly. Thank you again for your recommendation.

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Review of

Ashby Court Care Home

from J J (Daughter of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia and is cared for very well. Staff are professional but are very caring and patient. She is allowed to get up and go to bed as she wants. She may not always want to eat at the dedicated meal times, but she is always fed when she is ready. There is always food and drink available. She
participates in activities when she is able and enjoys the interactions.
Family are kept informed of any issues, promptly as they arise.
Notwithstanding the inherent confusion of mum's condition, she is happy and comfortable. Nothing is too much trouble for staff when helping mum. It's all on mum's terms, as she can cope, she is the centre of things.
Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review of

Aylesham Court Care Home

from K S (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of visiting Aylesham Court has been excellent, with friendly and welcoming staff. My terminally ill friend was treated with great care, kindness and compassion during her four month stay. The home is spotlessly clean and food looked amazing.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Friendly" and "Welcoming" being used to describe our staff and we are pleased to hear that your Friend was treated with such high standards of care and support during these times. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Ashby Court Care Home

from Julie R (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was at Ashby Court for 18months. I never had any concerns about her care. The nursing staff were excellent towards the end of her life.
If there was any criticism it would be that sometimes it would be difficult to find a carer.
Reply from Lisa Henderson, Customer Care Advisor at Ashby Court Care Home

Thank you for your feedback. We are saddened to hear about your loss and we hope you went away knowing your loved one received the best possible care. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review of

Ashby Court Care Home

from N G (Son of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Ashby Court from December 2023 until her death there on 27th May 2025. During that period she was cared for wonderfully well. The staff catered for her needs diligently and well and my sister and I were able to approach staff to have questions answered whenever we needed. Mum
began her residency upstairs in the nursing unit but moved downstairs when her condition improved sufficiently and we were pleased with the way she was encouraged to take part in activities and communal mealtimes. As mum's condition worsened she was taken back upstairs in the last weeks of her life and was cared for with compassion and professionalism by the nurses and other carers. We were particularly grateful for the manner in which we were informed of mum's death and by the the care we and she received in the immediate aftermath. To conclude, we are very glad that mum spent her last months in such a caring environment.
Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your lovely review. We are glad to have helped you and your family through such a difficult time. We are saddened to hear about your loss. It is always nice to hear words like "Compassion" and "Professionalism" being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Aylesham Court Care Home

from P K (Son of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From initial contact with the home to sort a place for mum all the staff, manager through to admin, nurses, care assistants, kitchen and laundry etc were so accommodating and helpful. Very efficient but with an individual and human touch. They cared with dignity and professionalism when required but
were always personable and easy to talk to.We were always kept informed about mums medical condition by the nursing staff and when mum passed they were so dignified and helpful. Many thanks to all.
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

Thank you for your kind words. We are saddened to hear about your loss. It is always nice to hear words like "Accommodating" and "Helpful" being used to describe our Staff. Hopefully you will go away from this feeling like your Mum received the best possible care.

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Review of

Ashby Court Care Home

from K C (Son of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam is well cared for. her limited needs are taken care of. She has a nice room and she eats well. She joins in with activities and has said on a number of occasions that she's happy at Ashby Court.
Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review of

Ashby Court Care Home

from Lewis S (Grandson of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nanna has been with this care home for over 8 years. In that time we have only ever had positive experiences. The dementia unit is secure and well looked after. The staff are very friendly and do everything they can to ensure the residents are cared for in a safe and comfortable way. I would definitely
recommend Ashby Court.
Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind review. We are so pleased to hear that your Nanna is safe and happy and that you can feel at ease with her in our care. We hope to continue providing your loved one with the best possible care.

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Review of

Ashby Court Care Home

from A J (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant team who looked after my dad and the visiting family brilliantly well. Everyone was great at what they do and were friendly and upbeat at all times. As he neared the end the nurses in particular were honest and empathetic.
Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind review. We are glad to help you and your family through such a difficult time and we are pleased to hear that your Dad was looked after well. It is always brilliant to hear words like "Honest" and "Empathetic" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Aylesham Court Care Home

from James C (Son of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely brilliant. My mother was in palliative care. The staff fantastic. Such great care from top to bottom. Nurses like angels. Thank you.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and it is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of

Aylesham Court Care Home

from Helen W (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What can I say about Aylesham Court. The staff are absolutely amazing. They cannot do enough for their residents or their families. The rooms are clean and tidy, never has a piece of Dads clothing gone missing during the washing period. The whole home is just brilliant. I cannot recommend this place
highly enough. My mum went to Aylesham Court for resbite care and didn't want to leave!!!
Reply from Lisa Henderson, Customer Care Advisor at Aylesham Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your Dad with the best possible care at Aylesham Court Care Home.

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Review of

Aylesham Court Care Home

from L G (Wife of Resident) published on 14 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are wonderful, food very good, very clean and warm. Nurses and carers are brilliant and always polite and professional. 10/10.
Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care Home

Thank you for your kind review. We are pleased to hear that you are impressed with the high standards of care provided, delicious meals provided and the clean environment at Aylesham Court Care Home. It is always wonderful to hear words like "Polite" and "Professional" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review of

Ashby Court Care Home

from Andrew T (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashby Court Nursing Home provides excellent care for my mother with a dedicated staff who prioritize the well being of the residents. The facility is clean and well maintained with an excellent variety of activities to keep all residents engaged, which mother enjoys immensely. As a family we feel that
mum is safe and comfortable here and we appreciate the open communication with all the staff and management at Ashby Court.
Reply from Lisa Henderson, Customer Care Advisor at Ashby Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. It is always nice to hear words like "Dedicated" being used to describe our staff at Ashby Court Care Home. We hope to continue providing your Mother with the best possible care.

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Review of

Ashby Court Care Home

from Mollie S (Granddaughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanna has been in this care home for the last 8+ years. The first couple of years also spent with my grandad who has sadly passed away. They lived together in a double room on the dementia unit which was very accommodating. I would often visit them both in the living room which was lovely and inviting
and the staff were always friendly. The staff made my grandads final few days very comfortable and peaceful for him which we are very grateful for. Nanna is now in the nursing unit and she has a lovely room with bright light and lots of pictures on her wall. I have always had a great experience with all of the nursing staff who seem happy to be at work and have a lovely relationship with my nanna. She is always dressed well and clean. The food is prepared to a high standard and smells great. I will always speak highly of this care home.
Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is so wonderful to hear that you feel like a part of our Ashby Court family and that you have been supported through these times. We are so happy to hear that you can feel at ease with your loved one in our care and that you are impressed with the high standards of care provided. We hope to continue providing your loved one with the best possible care.

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Review of

Ashby Court Care Home

from Martin S (Grandson of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always had a pleasant experience when visiting my Grandma. The care home is clean and tidy, the staff are very friendly. I've also experienced my Grandma getting great care when I arrived. It's a very secure safe space.
Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Grandma in our care. We hope to continue providing your loved one with the best possible care.

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Review of

Ashby Court Care Home

from N C (Son of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Her room has a large plastered patch on the wall that has been there for a year. Considering the cost of the room, I would expect redecoration. The staff are lovely and they lay on activities most weeks which is nice. The cost is incredibly high.
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Review of

Aylesham Court Care Home

from T B (Wife of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My husband went into the home in November 2024 with lung problems which meant he was on oxygen 24/7. The manager said this was something the home could cope with. The nursing staff did not seem to have any experience with oxygen concentrators or NIV machines. My husband's oxygen became detached one
day and he was left with no oxygen for 7 minutes and unable to breathe, this was despite buzzing for help and shouting for help. The excuse was they were busy serving meals. They did apologise when I complained and said they would respond straight away in the future. Unfortunately, my husband was only in the home 10 days before he passed, he was seen the day before he died by the doctor but no one picked up on how poorly he was. He passed away in the early hours of the next morning and I was informed at 3am by phone that he had already died, I therefore believe no one checked on him in the night. They heard his machine bleeping went in and he was dying but no one called me until he had passed.
Reply from Maria Ricketts, Customer Care Adviser at Aylesham Court Care Home

Thank you for your feedback. We have a genuine regard for all of our residents. We are sorry to hear about your experience with us and take your review extremely seriously. We have raised your concerns with the home's manager who will contact you directly to arrange a meeting to discuss the issues you've raised. In the meantime, if you would like to contact our Risk and Governance team on 0113 360 4806 they are also on hand to discuss further.

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Review of

Ashby Court Care Home

from Stephen H (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the care home caters for my mum's needs. Issues have been resolved, ie upgrade of my mum's room, following an email from myself. Maybe internal reviews/checklists need to be established by management, to ensure the above is resolved before any complaint.
Have had mixed reviews about the standard
of food, cannot really comment as I'm not there when they receive the meals.
Would like to see some justification regarding the price increase.
Reply from Maria Ricketts, Customer Care Adviser at Ashby Court Care Home

We are sorry that the decorating and upgrade of mum's room was reactive. Once the issues were raised, the home responded to and completed the work in a very short space of time. There is a programme of redecoration and renewal in the home to ensure the environment is well decorated in all areas. Our Head Chef takes feedback from the residents on menu choices and implements these according to the feedback. There is a Residents' Committee that meet every month to ensure the residents' voices are heard where things like food choices and activities are concerned. Please let us know if there is anything we can do to make your mums stay as comfortable as possible.

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Awards / Recognitions (8)

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