Care Homes Owned by Bupa Care Homes in Leicestershire

Please to say I weighed 44kg when I went in 56.01 on leaving Thank you

A very friendly, compassionate and professional team from the moment dad arrived at the home. He felt that he really mattered during the short time that he spent there and this also extended to us as a family too. Many thanks to all the staff who were attentive and supportive throughout.

Feel that my mum is safe and well cared for, my only constructive feedback is that mum's room is very dark and needs decor brightening up.

Overall the home and staff are excellent. Our mum has a dark room as there is a large tree immediately opposite her window - The tree needs cutting back! The staff are always helpful and treat mum with care and kindness.

Staff are extremely helpful, any worries I might have. They were all able to allay my fears and give me reassurance.

We are happy with the care and support. The staff are very caring. All the staff speak and show interest in the resident, it means a lot to know that mum is being looked after by caring staff and that she is so happy. The food has greatly improved, it was the one thing that was letting the home down. The bedroom and bathroom (toilet/sink) could do with modernising, e.g. carpet, curtains, painting - nice soft towels.

Mum is cared for with dignity and respect. Her needs are well met.

Always caring. The home is professional and efficient. Mum is happy and well cared for.

The resident is well cared for and seems happy enough. I feel his needs are being met. The home is light and airy and the staff are helpful and very welcoming.

As a visitor it is good that there are no restrictions on times, and I always feel welcomed by all staff.

My father has only been with Bupa for a matter of weeks, but it has been a resounding success so far. Bupa listen to the family, they make allowance for my father. I think that they can be a little too generous at times, but this is all part of learning my father's wishes. Compared to the home he was in, the staff seem super responsive and above all else, my father is happy, which is the most important thing. Finally, Bupa is cheaper than the place he came from, which is a pleasant bonus. I'd have no hesitation in recommending Bupa.

Mum is always treated with dignity and respect. All staff seem to understand her needs and are able to manage her sometimes challenging behaviour. We are kept well informed of any changes of meds, mum's condition or events.

What a lovely, professional welcome dad received at Alesham Court. A very well run, kind, lovely environment. Excellent nursing care. A friendly, compassionate team who looked after dad beautifully and us as a family too. Very grateful.

Some staff are great. The upkeep of the room varies, some are recently decorated some are not with flaking paint and stained carpets. Some of the room's radiators don't work which means in the winter you have to have the doors open to the room to get heat from the corridors. This means you have no privacy in the winter. We have been waiting 8 months for my parent's room to be made decent. I have spoken to the management team on numerous occasions about this for nothing to have been done.

Aylesham Court has been a home for my mother-in-law for the past 7 years. Now at the age of 93, she is still alive and kicking, thanks to the amazing team of nurses, carers and staff. Visiting my mother-in-law has always been a joy. Getting to know many of the staff, they've become part of my extended family. Perhaps one day I'll become a resident myself when age and health dictate? I have already warned many of 'The Team' that my bottom may be in their hands sometime in the future. P.S. See you soon!!

Thank you to everyone for looking after my mum.

We are so grateful to everyone at Ashby Court Care Home for the care and compassion they've shown my Grandma. From the very beginning, the staff have treated her with dignity, kindness, and genuine warmth, which has meant the world to our family.

I especially want to mention Shinette - she is a truly fantastic lady who puts her whole heart into her job. She goes above and beyond not just for the residents, but for their families too. She always makes us feel welcome, reassured, and valued whenever we visit. Her dedication and positive attitude never go unnoticed.

Thank you for everything you do - it makes such a difference.

With emotions running high due to having to make the heartbreaking decision that mother was to go to a care home on a permanent basis, the while staff made the trasition easier with their care and understanding. Personal items make her rooom 'home', staff encourage mother to meet other residents for a chat or take part in activities. Staff are very attentive with nothing too much trouble. We know mother is safe and happy, being looked after by professional staff, who keep us informed of how she is, our lives have also been much improved. Thank you everyone at Ashby Court Care Home.

I would not hesitate to recommend the home.

Staff are really helpful and perfect for the people who live here, and support for the family too.