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Care Homes Owned by Bupa Care Homes in Leicestershire

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes in Leicestershire

Only the locations & reviews in Leicestershire for Bupa Care Homes are showing below.

View the details of all 112 locations (with 10929 reviews) owned by Bupa Care Homes

Bupa Care Homes Locations in Leicestershire (2)

 - Browse 2 Care Homes owned by Bupa Care Homes in Leicestershire
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Aylesham Court Care Home
195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH 
9.6 93 reviews
Aylesham Court Care Home, Leicester, Leicestershire
"What a lovely, professional welcome dad received at Alesham Court. A very well run, kind, lovely environment. Excellent nursing care. A…"   Read all 93 reviews
  • from £1,350 / week
  • 60 Rooms
Location Type Care Home

Aylesham Court is is rated Outstanding by CQC (January 2022) and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include specialist nursing ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Ashby Court Care Home
Tamworth Road, Ashby-de-la-Zouch LE65 2PX 
9.5 90 reviews
Ashby Court Care Home, Ashby-de-la-Zouch, Leicestershire
"A well run care home, with excellent, friendly staff, that respect the residents and relations. They are always busy, but nothing is too…"   Read all 90 reviews
  • from £1,210 / week
  • 60 Rooms
Location Type Care Home

Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s. This purpose-built ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Bupa Care Homes Reviews in Leicestershire (183)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.647) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Ashby Court Care Home

from Lorraine T (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run care home, with excellent, friendly staff, that respect the residents and relations. They are always busy, but nothing is too much trouble. Reception staff are very helpful and welcoming - as all the staff are.
Feel that my mum is safe and well cared for, my only constructive feedback is
that mum's room is very dark and needs decor brightening up.
Reply from Fran Donno, Customer Service Adviser at Ashby Court Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Helpful" and "Welcoming" being used to describe our staff. We will discuss your feedback with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Ashby Court Care Home

from P G (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the home and staff are excellent. Our mum has a dark room as there is a large tree immediately opposite her window - The tree needs cutting back! The staff are always helpful and treat mum with care and kindness.
Reply from Fran Donno, Customer Service Adviser at Ashby Court Care HomeWe're so grateful that you've taken the time to share your thoughts. We are pleased to hear that your Mum is treated with Care and Kindness by our staff at Ashby Court Care Home. We will discuss your feedback with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Ashby Court Care Home

from Carol G (Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely helpful, any worries I might have. They were all able to allay my fears and give me reassurance.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashby Court Care HomeThank you for your lovely review. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Your feedback will help us to keep improving the quality of care that we provide.
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Review of

Ashby Court Care Home

from S S (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with the care and support. The staff are very caring. All the staff speak and show interest in the resident, it means a lot to know that mum is being looked after by caring staff and that she is so happy. The food has greatly improved, it was the one thing that was letting the home down.
The bedroom and bathroom (toilet/sink) could do with modernising, e.g. carpet, curtains, painting - nice soft towels.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashby Court Care HomeWe appreciate you sharing your experience with our home. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We will certainly pass on your feedback to the home's manager to help them continuously improve their service.
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Review of

Ashby Court Care Home

from J J (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is cared for with dignity and respect. Her needs are well met.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashby Court Care HomeThank you for your kind words. We are so pleased to hear that you feel reassured with your mum in our care. We look forward to seeing you again.
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Review of

Ashby Court Care Home

from Andrew J (Son of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always caring. The home is professional and efficient. Mum is happy and well cared for.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashby Court Care HomeThank you for your kind words. We love to hear words like 'caring' and 'professional' being used to describe our care. Please feel free to reach out if there is anything more that you need.
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Review of

Ashby Court Care Home

from L D (Sister-in-law of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident is well cared for and seems happy enough. I feel his needs are being met. The home is light and airy and the staff are helpful and very welcoming.
Reply from Fran Donno, Customer Service Adviser at Ashby Court Care HomeWe appreciate you sharing your experience with our home. It is wonderful to hear that your loved one has settled in comfortably with us. It is always lovely to hear words like "Helpful" and "Welcoming" being used to describe our staff. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Ashby Court Care Home

from Ronald B (Son of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident in Ashby Court since January 2026 and has been looked after very well. This has helped her to settle in well, and whilst I would not go as far as to say she is enjoying her "new" life because of the excellent care and attention, she appears quite happy.
As a visitor it
is good that there are no restrictions on times, and I always feel welcomed by all staff.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care HomeThank you for your lovely review. We hope to continue providing your Mother with the best possible care, if there is anything more we can do to make her stay as comfortable as possible please do let us know.
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Review of

Ashby Court Care Home

from P A (Son of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been with Bupa for a matter of weeks, but it has been a resounding success so far. Bupa listen to the family, they make allowance for my father. I think that they can be a little too generous at times, but this is all part of learning my father's wishes. Compared to the home he was
in, the staff seem super responsive and above all else, my father is happy, which is the most important thing. Finally, Bupa is cheaper than the place he came from, which is a pleasant bonus. I'd have no hesitation in recommending Bupa.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care HomeThank you for your lovely review. We are very happy that we were able to help your Father settle in quickly and that he is happy in our care. Thank you again for your recommendation.
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Review of

Ashby Court Care Home

from J C (Daughter of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always treated with dignity and respect. All staff seem to understand her needs and are able to manage her sometimes challenging behaviour. We are kept well informed of any changes of meds, mum's condition or events.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is well cared for in our home. Thank you for taking the time to write this review.
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Review of

Aylesham Court Care Home

from Tracy H (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely, professional welcome dad received at Alesham Court. A very well run, kind, lovely environment. Excellent nursing care. A friendly, compassionate team who looked after dad beautifully and us as a family too. Very grateful.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Aylesham Court Care HomeThank you for your kind words. We are delighted to hear how welcomed you and your dad felt to Aylesham Court- this is exactly what we aim for. We're looking forward to creating many more happy memories with you and your family.
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Review of

Ashby Court Care Home

from Angela H (Daughter-in-law of Resident) published on 20 May 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
Some staff are great. The upkeep of the room varies, some are recently decorated some are not with flaking paint and stained carpets. Some of the room's radiators don't work which means in the winter you have to have the doors open to the room to get heat from the corridors. This means you have no privacy
in the winter. We have been waiting 8 months for my parent's room to be made decent. I have spoken to the management team on numerous occasions about this for nothing to have been done.
Reply from Fran Donno, Customer Service Adviser at Ashby Court Care HomeWe appreciate you taking the time to leave us your comments. We have a genuine regard for all of our residents so we will discuss your feedback with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Aylesham Court Care Home

from Clive F (Son-in-law of Resident) published on 8 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aylesham Court has been a home for my mother-in-law for the past 7 years. Now at the age of 93, she is still alive and kicking, thanks to the amazing team of nurses, carers and staff. Visiting my mother-in-law has always been a joy. Getting to know many of the staff, they've become part of my extended
family. Perhaps one day I'll become a resident myself when age and health dictate? I have already warned many of 'The Team' that my bottom may be in their hands sometime in the future. P.S. See you soon!!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care HomeThank you for your kind review. We are happy to hear you feel like part of our Aylesham Court family. We look forward to seeing you again soon on your next visit.
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Review of

Aylesham Court Care Home

from Ann F (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident in the home for nearly 7 years. I have been impressed with how the staff have adapted to her changing needs, particularly in recent times when her requirements can change on a day to day basis.
The management and nurses have really taken on board the extra responsibility
while Kate is on sick leave. They are doing a sterling job and our family hope Kate is back to full health very soon.
With the addition of the chef organisation in the kitchen has already improved. He has many years of experience in care home and I think his knowledge will benefit the home greatly.
Thank you to everyone for looking after my mum.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Aylesham Court Care HomeWe're so grateful that you've taken the time to share your thoughts. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Hearing that our care brings you peace of mind truly means so much to us. We're pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Ashby Court Care Home

from Tara T (Granddaughter of Resident) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to everyone at Ashby Court Care Home for the care and compassion they've shown my Grandma. From the very beginning, the staff have treated her with dignity, kindness, and genuine warmth, which has meant the world to our family.


I especially want to mention Shinette - she is a truly

fantastic lady who puts her whole heart into her job. She goes above and beyond not just for the residents, but for their families too. She always makes us feel welcome, reassured, and valued whenever we visit. Her dedication and positive attitude never go unnoticed.


Thank you for everything you do - it makes such a difference.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashby Court Care HomeIt's always encouraging to read reviews like this. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. We're so glad that the warmth and kindness of our staff have come through in your experience. We will certainly pass your comments on to the manager.
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Review of

Ashby Court Care Home

from Sandra W (Daughter of Resident) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With emotions running high due to having to make the heartbreaking decision that mother was to go to a care home on a permanent basis, the while staff made the trasition easier with their care and understanding. Personal items make her rooom 'home', staff encourage mother to meet other residents for
a chat or take part in activities. Staff are very attentive with nothing too much trouble. We know mother is safe and happy, being looked after by professional staff, who keep us informed of how she is, our lives have also been much improved. Thank you everyone at Ashby Court Care Home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashby Court Care HomeThank you for your lovely review. The decision to find the right care home for a loved one can be difficult but we are pleased to hear how the staff at Ashby Court helped to make the transition seamless for your mother. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We hope to continue providing your loved one with the best possible care.
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Review of

Aylesham Court Care Home

from J H (Wife of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a few reservations when my husband went to Aylesham Court.
These were quickly gone.
The staff were very pleasant and friendly.
The room was kept very clean and we were able to personalise it with his own posessions.
At all times my husband was treated with respect and dignity.
The staff looked
after us the family as well as my husband.
I would not hesitate to recommend the home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care HomeThank you for your kind review. We are very happy to hear that you find our staff to be pleasant and friendly. Thank you again for your recommendation.
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Review of

Aylesham Court Care Home

from A R (Daughter of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are really helpful and perfect for the people who live here, and support for the family too.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Aylesham Court Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Aylesham Court Care Home

from Sarah C (Daughter of Resident) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Dad was taken to Aylesham Court, I was upset and anxious about what lay ahead. Watching my Dad reach his end of life, was a deeply upsetting and distressing time, that I knew was not going to be easy.


The compassion, respect, and genuine level of care shown by every member of the team made

an immeasurable difference to us all. From the nurses and carers to the senior management within the nursing home, everyone treated my Dad with the care and dignity he deserved.


They cared for my Dad's physical needs and were dedicated in making sure he was comfortable and peaceful right until the end.


What touched us most was how they cared for us, too. They were patient in answering questions, gentle in guiding us through difficult moments, and always present whenever we needed support. Their kindness turned what could have been a time of fear and sadness into one filled with warmth, gratitude, and love.
We will always be thankful for the genuine care and compassion shown to Dad.

Reply from Fran Donno, Customer Service Adviser at Aylesham Court Care HomeWe're so grateful that you've taken the time to share your thoughts. Hearing that our care has made a difference to you and your family is truly rewarding and we are glad to have helped you and your family through such a difficult time. Feedback like yours inspires us to continue to provide the very best care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

Aylesham Court Care Home

from S B (Partner of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my partner Ian was very kind, compassionate and respectful during his stay at Aylesham Court Nursing Home. Throughout his challenge with MND. Staff built up trust, which is very important in care settings.
Aylesham Court is an excellent care home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Aylesham Court Care HomeWe appreciate you taking the time to leave us your review during this sad time. Hopefully you can take comfort knowing that Ian received the best possible care. Thank you again for your kind words.
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Awards / Recognitions (9)

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