Ashby Court Care Home

I will keep in touch with Ashby Court and will be attending their upcoming Auction to raise much-needed funds for the residents.

I evaluated four homes before selecting Ashby Court, which has excellent facilities and is less expensive. My wife was a temporary resident during the remaining healing of her pressure sore. The care staff were very good and the nurses diligent. The manager and senior staff ensured a pleasant and positive atmosphere in the home.

Feel that my mum is safe and well cared for, my only constructive feedback is that mum's room is very dark and needs decor brightening up.

Overall the home and staff are excellent. Our mum has a dark room as there is a large tree immediately opposite her window - The tree needs cutting back! The staff are always helpful and treat mum with care and kindness.

Staff are extremely helpful, any worries I might have. They were all able to allay my fears and give me reassurance.

We are happy with the care and support. The staff are very caring. All the staff speak and show interest in the resident, it means a lot to know that mum is being looked after by caring staff and that she is so happy. The food has greatly improved, it was the one thing that was letting the home down. The bedroom and bathroom (toilet/sink) could do with modernising, e.g. carpet, curtains, painting - nice soft towels.

Mum is cared for with dignity and respect. Her needs are well met.

Always caring. The home is professional and efficient. Mum is happy and well cared for.

The resident is well cared for and seems happy enough. I feel his needs are being met. The home is light and airy and the staff are helpful and very welcoming.

As a visitor it is good that there are no restrictions on times, and I always feel welcomed by all staff.

My father has only been with Bupa for a matter of weeks, but it has been a resounding success so far. Bupa listen to the family, they make allowance for my father. I think that they can be a little too generous at times, but this is all part of learning my father's wishes. Compared to the home he was in, the staff seem super responsive and above all else, my father is happy, which is the most important thing. Finally, Bupa is cheaper than the place he came from, which is a pleasant bonus. I'd have no hesitation in recommending Bupa.

Mum is always treated with dignity and respect. All staff seem to understand her needs and are able to manage her sometimes challenging behaviour. We are kept well informed of any changes of meds, mum's condition or events.

Some staff are great. The upkeep of the room varies, some are recently decorated some are not with flaking paint and stained carpets. Some of the room's radiators don't work which means in the winter you have to have the doors open to the room to get heat from the corridors. This means you have no privacy in the winter. We have been waiting 8 months for my parent's room to be made decent. I have spoken to the management team on numerous occasions about this for nothing to have been done.

We are so grateful to everyone at Ashby Court Care Home for the care and compassion they've shown my Grandma. From the very beginning, the staff have treated her with dignity, kindness, and genuine warmth, which has meant the world to our family.

I especially want to mention Shinette - she is a truly fantastic lady who puts her whole heart into her job. She goes above and beyond not just for the residents, but for their families too. She always makes us feel welcome, reassured, and valued whenever we visit. Her dedication and positive attitude never go unnoticed.

Thank you for everything you do - it makes such a difference.

With emotions running high due to having to make the heartbreaking decision that mother was to go to a care home on a permanent basis, the while staff made the trasition easier with their care and understanding. Personal items make her rooom 'home', staff encourage mother to meet other residents for a chat or take part in activities. Staff are very attentive with nothing too much trouble. We know mother is safe and happy, being looked after by professional staff, who keep us informed of how she is, our lives have also been much improved. Thank you everyone at Ashby Court Care Home.

Whilst going through an extremely distressing and difficult time, my mum has received the very best care and attention for all her needs. I honestly couldn't praise all of the staff at Ashby Court enough. This extends not only to my mum but to myself at this difficult time. The extremely high standards are apparent in all aspects. Thank you will never be enough!

The staff are always welcoming and communicative. All areas, including my parents' room, are kept extremely clean. My parents are very happy here.

Extremely happy with the care my mother in law has received since coming to the home in April this year. Staff couldn't be kinder and have shown such patience and care towards her and us when we have had concerns or worries. Care is personalised and staff understand each resident on a personal/individual basis.

Staff are always pleasant. We as a family are happy with the care our mum is receiving. Any concerns are always addressed promptly.

The staff and nursing staff are very caring towards my grandmother. Very attentive and are always available. Reassuring and kind, nothing is ever too much bother for them.