Ashby Court Care Home

Tamworth Road, Ashby-de-la-Zouch LE65 2PX
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9.5 70 Reviews
  • Ashby Court Care Home, Ashby-de-la-Zouch
Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s.

This purpose-built property has been designed with spacious lounge and dining areas, and residents are able to relax and unwind in scenic gardens that include tranquil water features, fruit trees and raised flower beds.

Bedrooms have en-suite facilities and have benefitted from refurbishment, with 24-hour call systems throughout.

Freshly prepared meals are tailored to individual diet and preference, with some ingredients coming from the home’s own vegetable patch and herb garden. Residents can choose to take meals in the privacy of their own rooms or in the dining room.

The activity programme aims to keep residents active and includes carpet bowls, bingo, arts and crafts and films. Local entertainers visit often and day trips are arranged to local sights.

For more information about life in the home, please search for Bupa Care Home Ashby Court on Facebook.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Millar (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Ashby Court Care Home Reviews (70)

Total of 70, showing 21-40
9.5

Ashby Court Care Home has a Review Score of 9.5 (9.483) out of 10, based on 26 reviews in the last 2 years. Over all time Ashby Court Care Home has 70 reviews.

Overall Experience

  • 54
  • 16
  • 0
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Date Published

70
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Review from Peter M (Son of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for about four years. She is treated with dignity and great respect. I cannot recommend Ashby Court enough. They have been simply superb. Keeping us informed at any eventuality or incident. The staff are well trained, friendly and compassionate.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. We are very pleased to hear you feel that Mum has been so well cared for and looked over the past 4 years she has been in our Ashby Court care home. We will certainly pass your comments on to the manager.

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Review from N C (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff in a very pleasant facility.

Reply from David Mclean, Customer Service Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Matthew T (Grandson of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my nan receives is great. She is always supported and any additional needs are always covered.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your nan's stay as comfortable as possible.

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Review from D A (Sister of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were caring and compassionate. Including nursing staff and ancillary staff.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear words like “Caring” and “Compassionate” being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Chris D (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident now for two and a half years and for the past two years, she has been bedridden and totally reliant on staff for her care. I cannot fault the attention that she receives 24 hours a day. The nursing care is excellent and she is always treated with the utmost kindness and
dignity in her failing years.

Reply from Fran Donno, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members who feel like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from John H (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashby Court Care Home is a lovely, well-kept property with pretty gardens for residents to use. I would be happy to live there. The mainstay of the place though is the wonderful staff. They are so caring and friendly but totally professional when it comes to the needs of the residents. They are a credit
to the company and gave my dad warmth and love.

Reply from Grace Langfield, Customer Service Adviser at Ashby Court Care Home

Thank you for your kind words. It is always nice to hear words like “well-kept” and “wonderful” being used to describe our care. Hopefully, you will go away from this feeling like your dad received the best possible care.

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Review from Alyson B (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this excellent care home for over six years, slowly fading with dementia and through all the stages of this terrible disease has always received first-class care. The staff, at every level, have always shown kindness and gentle care, with a high standard of professionalism without
losing the humanity or humour that is now my mum's home. The home itself is a pleasant place, well maintained and comfortable with a lovely garden and lots of activities offered. I have no hesitation in giving this care home a good review and consider my mum lucky to have been given a place there.

Reply from David Mclean, Customer Service Adviser at Ashby Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words like “kindness and gentle care, with a high standard of professionalism” being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from R B (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Ashby Court for respite in November 2021 where she received very good care. She was so happy there and did not want to leave so she ended up staying permanently.
I have to say that when I see Mum now she is living at Ashby Court, she is always smiling. I am so glad we made the right
choice for Mum. She loves the home and most of the residents and carers.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your lovely review. We are happy to hear that you feel it was the right choice for your Mother to stay with us at Ashby Court. It is always so nice to hear from families who feel like their loved one is well cared for.

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Review from L L (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very pleased with the care our father is getting. He seems very happy with the staff and says the food is good. Not sure about the range of activities they have, Dad doesn't say much about that side.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your feedback. We are glad to hear that your Father is happy with the care and likes the food our chefs prepare. If you would like more information about the activities programme we have please just let us know.

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Review from Clarissa L (Wife of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff in Ashby Court are kind and always friendly and helpful and willing to answer questions. There is always a welcome when you arrive to visit. There is a friendly atmosphere in the home and amongst the staff. My husband is always kept clean and shaven and treated with kindness and respect.
His room is also always clean and tidy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your feedback. We are glad that you always feel welcomed when you come to visit and that you feel your Husband is cared for with respect at Ashby Court. Thank you again for writing a review.

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Review from David W (Son-in-law of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff was pleasant and helpful. If you asked a question they answered it. If you wanted them to do something, they did it.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your feedback. We are glad to hear that your experience has been very positive.

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Review from Joy B (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Ashby Court from March 2013 to December 23rd, 2021. They were perhaps the happiest years of her life. She could have her moments, but she was happy, cheerful, engaged, and very sociable, especially with the staff. They all could not have been more caring and supportive - indeed they
loved her. The staff looked after her so well during the covid lockdowns, as I was unable to travel to see her. She died knowing that she was loved and cared for. I am forever in their debt.

Reply from Amanda Barnes, Customer Service Adviser at Ashby Court Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. It is nice to hear that you felt your Mother had the happiest years of her life in our care at Ashby Court. Hopefully, you will go away from this feeling like your Mother received the best possible care.

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Review from Frances W (Niece of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have phoned or visited Ashby Court I have been struck by the kindness and positive attitude of the staff. It is a huge comfort to know that my uncle is being well cared for and is happy. A first-rate home staffed by first-rate carers.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for taking the time to leave your review. We are glad to hear that your Uncle is happy in our care at Ashby Court. It is always so nice to hear our staff described as "first-rate". Thank you for your recommendation.

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Review from E W (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident on the dementia unit for 12 months. The staff are very patient with him, which as a family we value highly. Both personal hygiene and the cleanliness of the room is excellent; dad is always nicely dressed and shaved. The home's approach to Covid has been great, keeping
Dad safe through the peak of the pandemic. Although the weekly charges are higher than other homes we viewed, you receive the level of care you pay for.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for taking the time to leave your review. We are glad to hear that you have felt reassured that your father has been kept safe throughout this difficult period and that he is cared for with patience by our staff. Thank you for choosing us for his care.

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Review from J B (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly. They will do anything for us.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your lovely review, we really appreciate your kind words.

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Review from A K (Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in the care home for eleven months now and am well looked after. Staff cannot do enough for you. They take care of our welfare and you could not ask for more.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you so much for your kind feedback, we really appreciate you taking the time to leave us a review. We are so pleased that you're happy with the care that you are receiving.

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Review from David J (Respite Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the only one I have stayed in but I doubt it could be bettered. The food is excellent and the nurses and carers second to none. I would highly recommend this Bupa Care Home to anyone wanting their loved ones to be well fed and well looked after.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Ashby Court Care Home

Thank you for your lovely comments, we really appreciate your feedback. Please let us know if there is anything we can do to help you in the future.

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Review from D D (Son of Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Ashby Court care Home in December 2019. Although she wasn't in there long the support and care she received from the management and staff was exceptional. The home itself was to a very high standard and rooms were spotless and had a warm homely feeling.
I would definitely recommend
this home.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

We really appreciate you taking the time to leave us such kind words.

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Review from C B (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ashby Court Care Home for two and a half years and it's an amazing place. The staff and management are all excellent and very caring with her. Mum is in lockdown at Ashby Court and the manager had the forethought to lockdown early to keep the residents and staff safe in these uncertain
times. I have regular photos and updates sent to me about Mum which is so reassuring. Ashby Court is a fantastic home for Mum.

Reply from Greta Narbutaityte, Customer Advisor at Ashby Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from S C (Wife of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have nothing but admiration for the way my husband was cared for in Ashby Court.
It has been a very distressing time for all our family and we were very apprehensive about placing my much loved husband into care. We didn't have to worry as he was treated with dignity and compassion at
all times. Thank you so much.

Reply from Greta Narbutaityte, Customer Advisor at Ashby Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care.

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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Ashby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for Ashby Court Care Home is calculated as follows: ( (176 Excellents x 5) + (98 Goods x 4) + (26 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 302 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashby Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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