Ashby Court Care Home

Tamworth Road, Ashby-de-la-Zouch LE65 2PX
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9.5 70 Reviews
  • Ashby Court Care Home, Ashby-de-la-Zouch
Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s.

This purpose-built property has been designed with spacious lounge and dining areas, and residents are able to relax and unwind in scenic gardens that include tranquil water features, fruit trees and raised flower beds.

Bedrooms have en-suite facilities and have benefitted from refurbishment, with 24-hour call systems throughout.

Freshly prepared meals are tailored to individual diet and preference, with some ingredients coming from the home’s own vegetable patch and herb garden. Residents can choose to take meals in the privacy of their own rooms or in the dining room.

The activity programme aims to keep residents active and includes carpet bowls, bingo, arts and crafts and films. Local entertainers visit often and day trips are arranged to local sights.

For more information about life in the home, please search for Bupa Care Home Ashby Court on Facebook.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Millar (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Ashby Court Care Home Reviews (70)

Total of 70, showing 41-60
9.5

Ashby Court Care Home has a Review Score of 9.5 (9.483) out of 10, based on 26 reviews in the last 2 years. Over all time Ashby Court Care Home has 70 reviews.

Overall Experience

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  • 16
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Date Published

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Review from Stephen M (Son of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Ashby Court, which was December 2019, she was initially for respite care. After a fall at home, she lost her confidence and was unable to walk. Since day one she was welcomed into the home. The staff couldn't do enough for Mum, getting her back onto her feet and walking again
with her frame, she is more like her old self, has made new friends and is enjoying getting her life back. She knows she only has to ring her call bell and somebody will answer, always with a smiling and friendly face and even a cup of tea. She joins in with all the different activities from painting, baking and even potted some plants. At the moment carers arrange Facetime with her family and even though it upsets her, she enjoys doing this. She has now made the decision to stay permanently at Ashby Court. She says it is her second home and it was the best decision she made to live there. The staff are friendly and welcoming and always around when needed.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave us such a lovely review. We are very happy to hear you can feel at ease with your mother in our care.

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Review from D C (Husband of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my wife has been at the care home, she has received a high standard of care from the hard-working and friendly staff.

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Review from Jane M (Daughter-in-law of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In November 2019 my mother-in-law had a fall at home and fractured her left hip, went into hospital for two to three weeks, went home to her bungalow and had carers at home to begin with. But on Christmas Day we all sat down and made the decision for Mum to go to Ashby Court, initially for respite care
but she loved it so much that she decided to stay permanently. She has made loads of friends and is now back on her feet and walking independently with her frame and loves joining in with all the activities. She always has a smile on her face, the staff are always smiling and friendly, offering you a drink when you come to visit. Mum can be a little fussy on what she likes to eat but the variety of food at Ashby Court is always delicious. She has her own little snack box in the lounge with her name on, which we fill up for her, even though she can have a snack in between meals anytime. Her appetite has increased and she has put on weight. She even has her budgie in her room, who is happily chirping away on a daily basis.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave such lovely feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Mary M (Niece of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been cared for at Ashby Court for the last three years of her life. She sadly died this month after suffering a stroke from which she did not recover. She decided herself when she was 90 that she would like to be looked after and really enjoyed her time at Ashby Court. Most importantly she
felt safe and enjoyed eating her meals in the restaurant with other residents.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave your comments. We are very saddened about your aunt's passing. Please let us know if there is anything else we can do to help you and your family through such a difficult time.

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Review from J S (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Home within a Care Home.
From May 2017, Dad has since passed but mum is still with us in the nursing dementia unit. I can honestly say that I have never seen anything that concerned me - if I had/did I would speak out.
Why is Ashby Court a 'Home' within a Care Home? Briefly: Visiting is not restricted
and always welcomed. The food they serve is really fresh as they understand a good diet is important to maintaining good health. Everything with the decor is 'researched' beforehand to 'achieve the best experience for the residents', there is nothing institutionalised as it is all so well thought out. Along with activities/events/trips, they will go beyond, like skype weddings and shopping gifts for residents who can't make the journey. The staff are a good team, aware for many residents it is their long term home where they can feel at ease, be treated with respect and retain individuality.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave such a lovely review. We really appreciate the kind words.

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Review from M W (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two weeks respite for dad has put him back into a more positive mode, given him company, especially for meals. The staff have been caring, considerate and welcomed us all into being involved. They spoke to us as a family in a very friendly manner. Would not hesitate to recommend Ashby Court as the most
professionally run home with a heart.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

It is always a delight to hear some positive feedback from family or friend of residents. We are very happy you could feel like a part of our Ashby Court family. We hope to see you again soon.

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Review from Jayne M (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Ashby Court in 2015 and has thrived on their exceptional care. Everyone at the home works hard as a team member to look after residents and care for their individual needs. We have now moved home and during the time before we could relocate her to a suitable place near to where we now
live, I have been really pleased with how happy mum has been. Her Ashby ‘family’ have been so kind and understand her complex needs and behaviours, they really do help families to cope with this chapter of their relative's life.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for your kind words. We are happy to hear your mum feels like a part of our Ashby Court family. We hope to continue providing your loved one with the best possible care.

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Review from Enid R (Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is supportive and the staff are friendly. I am able to take part in whatever I wish to do.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for such a lovely review.

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Review from Lilian G (Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff efficient and very helpful. Enjoy entertainment and trips organised with the group. Made friends and enjoy children from various schools coming to visit. Complaints very readily dealt with.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. We are delighted to hear you are enjoying being a part of our family.

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Review from Lyndsey T (Mother of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a worry when you have someone so young who needs to have the care that your home provides. However, that worry has lessened by a huge degree as the care that my daughter has had has been wonderful. The staff are amazing with her and try to make her feel really at home and treat her more
like a friend than a resident. I could not be happier with her care and she has settled into life here very well.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Ashby Court family. We are also very happy to hear you can feel at ease with your daughter in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Graham T (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having looked into a home for my mother, we feel at ease with staff and standards in the home. On arrival, the room had been repainted, very clean and warming. Thanks to all staff for their help and friendliness in these hard times. Well done all.

Reply from Greta Narbutaityte, Customer Adviser at Ashby Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. We hope we did everything possible to make the transition easier for the family and your mother.

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Review from Stuart S (Husband of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring compassionate staff. Nothing is too much trouble. Both my wife and I are grateful for the ongoing care she is receiving. Our life is better and richer for her being in this nursing home.

Reply from Josephine Gaupholm, Customer Adviser at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. We are pleased to hear that you and your wife are happy with the care she is being provided and appreciate your comments regarding your lives being richer now that she is in the home. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from D G (Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody has been very caring - on the whole.
I enjoy my meals.
Crosswords - I enjoy this activity.
Bonfire night was one of the best for a long time.

Reply from Josephine Gaupholm, Customer Adviser at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. We are pleased to hear that you are having a positive experience with the home and appreciate your comments regarding everybody being caring and enjoying the activities. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Jane C (Partner of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashby Court Care Home is clean. Staff are helpful, polite, willing and accommodating and all the staff always seem busy. A couple of personal items have gone missing (good quality t-shirt, an expensive pillow, small drinking mug, shower gel). Ashby Court Care Home has a quiet dignified atmosphere. There
are ensuite rooms. It is expensive.

Reply from Josephine Gaupholm, Customer Adviser at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from J P (Sister of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude enough to the staff and management at Ashby Court.
I have found their care of my brother second to none.
Everyone associated with the care home continues to display high standards of care and compassion. They are all extremely friendly, approachable, kind and extremely
professional. Their support to us, as a family, has been superb. We do truly value and appreciate what you do and the way in which you do it.

Reply from Gabriella Mills, Customer Advisor at Ashby Court Care Home

Thank you for your review of Ashby Court Care Home. We are pleased to hear you have had a positive experience with your brothers care and appreciate your comments about the home's high standards of care and compassion. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Cosmo G (Relative of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all areas at all times. The nursing home made our mother feel like it was her own home.

Reply from Gabriella Mills, Customer Advisor at Ashby Court Care Home

Thank you for your review. We are pleased to hear that your Mother had a positive experience in our home and appreciate your comments. We will share your feedback with the home's manager. The Bupa Customer Care Team

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Review from Lesley T (Niece of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been a resident at Ashby Court, she has received the best care I could wish for. She is happy and settled here. She is well fed and always clean. Although she suffers from dementia, she smiles and chats in her own way with her carers.


I would recommend Ashby Court to anyone seeking

a care home in the area.

Reply from Jayne Duck, Customer services administrator at Ashby Court Care Home

Thank you for your review. I'm so happy to hear that your Aunt is happy and settled in our care.

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Review from Helen M (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum passed away on 1st August 2017. She spent three years at Ashby Court. The staff were friendly, very welcoming and answered any questions we may have had.
During the last nine days of my mum's life, the support we received from the staff was fantastic. They couldn't do enough for us and
allowed us to remain with my mum the whole time.
They made sure Mum was comfortable and checked in on us regularly to ask if we needed anything.
Truly wonderful caring people who went above and beyond their job description.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

So sorry to hear about your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Homa M (Wife of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Ashby Court for two weeks whilst I had an operation.
I was completely happy with all aspects of the care he received.
Everything that I requested to be done for, such as daily showers and brushing teeth 3 times a day were done.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

Thank you for your review. I'm so glad that your husband had a good stay with us.

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Review from Hazel F (Wife of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Ashby Court Care Home from May 2015 until he died on the 22nd March 2017. He was treated extremely well during that time. The carers showed a great understanding of his condition. He had progressive Alzheimer's disease, a condition hard to handle but the staff were calm and always
treated him with respect and in a most patient and dignified way. It was very much appreciated how relatives and friends were made to feel at 'home'. My sons and I were kept informed of any development in my husband's condition and called us when necessary. The staff showed true sympathy and care which gave us much comfort throughout a long, hard journey. Many thanks to all.

Reply from Simone Berkeley, Customer Service Advisor at Ashby Court Care Home

Condolences, thank you for taking the time to write a review at such a sensitive time, we appreciate your feedback. We are pleased to hear about your positive experience and the level of care provided. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team

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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Ashby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for Ashby Court Care Home is calculated as follows: ( (176 Excellents x 5) + (98 Goods x 4) + (26 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 302 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashby Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Please contact us for latest vacancies.

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Awards / Recognitions (7)

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