Ashby Court Care Home

Tamworth Road, Ashby-de-la-Zouch LE65 2PX
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9.5 70 Reviews
  • Ashby Court Care Home, Ashby-de-la-Zouch
Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s.

This purpose-built property has been designed with spacious lounge and dining areas, and residents are able to relax and unwind in scenic gardens that include tranquil water features, fruit trees and raised flower beds.

Bedrooms have en-suite facilities and have benefitted from refurbishment, with 24-hour call systems throughout.

Freshly prepared meals are tailored to individual diet and preference, with some ingredients coming from the home’s own vegetable patch and herb garden. Residents can choose to take meals in the privacy of their own rooms or in the dining room.

The activity programme aims to keep residents active and includes carpet bowls, bingo, arts and crafts and films. Local entertainers visit often and day trips are arranged to local sights.

For more information about life in the home, please search for Bupa Care Home Ashby Court on Facebook.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Teresa Millar (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Ashby Court Care Home Reviews (70)

Total of 70, showing 61-70
9.5

Ashby Court Care Home has a Review Score of 9.5 (9.483) out of 10, based on 26 reviews in the last 2 years. Over all time Ashby Court Care Home has 70 reviews.

Overall Experience

  • 54
  • 16
  • 0
  • 0
  • 0

Date Published

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Review from Martyn C (Son of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only received kind, considerate and loving care during his stay so far (10 months to date). I have not seen him smile so much as she does now which means he is happy and contented. He loves the food when his appetite was good and the staff always take the time to speak to him and spend
time with him when they can. Thank you for looking after my dad and for your support to my sister and myself too.

Reply from Rose Pickering, Customer Service Administrator at Ashby Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alison P (Daughter of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, staff wonderful and mindful of dignity and kindness at all times. Sometimes I think more staff are needed and breaks need to be staggered more. Also, quicker response to buzzers in rooms for assistance. Otherwise, I would be very happy to live there myself. Staff are always happy,
nothing is too much trouble. Very well done to all the staff.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Doreen H (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well cared for at all times. He enjoyed the food provided especially the freshly cooked English breakfast. An atmosphere of peace and calm was maintained in the unit- not easy with most residents at an advanced state of dementia. The staff were always considerate and caring to all residents.
I could leave my husband in their care with peace of mind.

Reply from Rachel Elliott, Customer service Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Jennifer (Wife of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home I visited. Before placing could not have asked for better. Staff and facilities. Most caring. I would recommend to anyone.

Reply from Jayne Duck, Customer Services Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rosemary J (Mother of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we looked at nursing homes for our son we viewed a few but visited Asby Court with our son and we were very impressed, not just with the cleanliness, but also the staff who were very friendly. We knew straight away that this was where we wanted our son to be for respite care, also we like the way
we can book in advanced with his respite as we can organise our holidays and book them. Most other nursing homes do not let you do this. We will be using Ashby Court for all future respite care. Rate it five stars.

Reply from Jayne Duck, Customer Service Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Patricia B (Wife of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ashby Court for 16 months. He has Alzheimer's and 24 hour care is needed. The care he has had from day 1 has been exceptional. All the staff are very caring and dedicated to the people they look after whatever tasks they have to deal with. Quite often my husband will not eat if
he is sleepy but as soon as he is awake and alert they make sure he eats and drinks as he has a very good appetite. He is always clean and smart considering he is very difficult to get washed and dressed. I am very very satisfied with the care he has.

Reply from Rachel Elliott, Customer Service Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jonathan M (Son-in-law of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant Sunday lunch with the residents. Warm, friendly service and tasty food.

Reply from Rose Pickering, Customer Service Administrator at Ashby Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Pat C (Daughter of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad having a short respite stay after a stay in hospital. As no longer termed 'residential' and need nursing for 24 hours, we turned to Ashley Court. It was thought it would be nice to 'pop' in everyday, we could not have done that if he remained in Skegness. It has excellent 24 hour nursing care just
fantastic. Menu looks and smells delicious. Everyone so lovely. We were rather hoping dad would decide to stay but his wish is to return to his bungalow.

Reply from Rachel Elliott, Customer Service Administrator at Ashby Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your views of our home and will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Jane B (Daughter of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost 'home from home'. The kindest, most caring staff from the kitchen, maintenance staff to management. Everyone wanted to help to make life easier for both my mother and myself. My mum was treated with dignity right through to the end. Staff worked tirelessly through long shifts, but were able to
always give that 'little bit more'. I couldn't have asked asked for better. Huge thank you.

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Review from S N (Wife of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to live here in Ashby Court in August 2015. His room is quite small but adequate for his needs. He has an en-suite toilet room. There are two spacious lounges and a dining room. The home is kept very clean. My husband's laundry is taken care of beautifully. He has a good choice of food
which is cooked on the premises. What impresses me most is the quality of care he receives. All the staff are very helpful, cheerful and pleasant. I have complete confidence that my husband's needs are being met. He is happy which means that I, too, am happy.

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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Ashby Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.483 for Ashby Court Care Home is calculated as follows: ( (176 Excellents x 5) + (98 Goods x 4) + (26 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 302 Ratings = 4.483

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashby Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Please contact us for latest vacancies.

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Awards / Recognitions (7)

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